Home Depot
Reviews and Complaints

9/13/17 while I was standing at the self checkout register, I scanned a few small things on my cart but needed assistance to scan a toilet. The young attendant ignored me completely. She was playing with her phone hunched over her desk/stand and finally after a while she gave me a nasty look and came over to scan the toilet, then she just went back to her phone. Complete disregard of what customer service is all about.

Husband went to self-checkout register. Realized that he scanned one item twice. Pressed the help button. No one came. Other checkout clerks looked at him but did nothing. There were three young employees standing near him doing nothing. He said to them, "Could I get some help here?" They looked at him and walked away. So after 5 - 10 minutes waiting he left everything right there and went to Menards and bought all the items he wanted. UNBELIEVEABLE.

A late fee with interest for a total of $29.00 has been assessed on my account #[protected] on payment with a balance of $102.00 which was paid in full.. Your closing date indicated on the statement is 08/30/17 the payment was posted 08/28/17 why did you assess a late fee? My account has always been paid up to date! I would appreciate the courtesy of a reply explaining why this fee has been assessed. At the present time I don't have a balance due except for you late fee on my account! Why would a late fee be assessed on a payment posted 08/28/17 when closing date on statement is 08/30/17? Would appreciate hearing from you. Thanks! A. Valdes

I ordered a washer and dryer on 8/29/2017 and it was supposed to be delivered on 9/2/2017. It wasn't delivered because it was damaged. They have repeatedly given me the run around about when the appliances will be delivered. I called the store in desplaines on dempster st and have been hung up on repeatedly. No resolution as of today 9/9/2017. I am furious. With the exception of Jeff and Lexi who happen to be managers, everyone else who I have encountered has been rude. I shouldn't have to wait for a product that is NOT on back order this long. I should not be inconvenienced to haul my clothes outside to do laundry since this company cannot get it together. I am disgusted by how my husband and I have been treated and I expect for this situation to be resolved.

Beginning of the summer I purchased 4 large bags of Vigoro mix and used them in my "grow boxes" which held squash plants. The squash vines were infested with squash borer insect which killed the plants (6) of them.

A careful examination of the reaming potting mix in the Vigoro bag showed small round transparent to yellowish balls the size of a "Beebe ", some larger.
These eggs were also in the grow boxes. It appears larvae came out of these eggs to infest and kill my vines. I am requesting full restitution. I have a remaining bag and pictures on my smart phone to back up my claim. I do not know how to upload the pictures from the smartphone, but will text them to you if desired.

I bought a new lawn mower at home depot, Middletown, RI on 6/30/17. It took iver 2 weeks to get it. I used it twice and it no longer worked so i called the company that is shown on the Ryobi website . I brought it up there on August 19th and finally talked to them today. Apparently it needs, a new engine, control panel, etc. They cannot get the parts as they are not available because it's a new model. I am very upset about this. I only used it 2 times. I think home depot should replace it as I obviously got a lemon. I also took out a home depot credit card. I still owe a balance on it as I have only made one payment. I would appreciate hearing from someone regarding this matter

Terrible customer service
Never helped and had a private conseversation with the lady
Told us he didn't work in the area and he was only in charge of flooring
Both of the people started screaming at us when someone told us he was supposed to help us
He send us looking for people in the back when there was no one
We ask for the manager and no one wanted to help
After they finished their long personal conversation the guy had another person help the women

Purchased Maytag refrigerator Model # MRT118FFFZ01 from Home Depot #4110, 1731 Crossing Drive, Reading, Pa 19610. Was delivered by Home Depot #4110 on July 31, 2017. The ice maker that was to be installed upon delivery was the wrong ice maker. So, they had the correct ice maker shipped to our home and told us, we could install it as it was easy. Well upon looking at it upon receipt, we called and requested Home Depot Install. The ice maker was installed on August 22, 2017 by someone Home Depot sent. On 8/29/2017.. we noticed that there was a block of frozen water in bottom of ice cube bin. We thought it was just that we did not have the bin pushed back all the way. Well the next night we noticed that there was frozen water on the floor of the freezer under the ice cube bin. So every night since we have been chipping the frozen water out and it is frozen again by the next morning. We also noticed that there is ice on the back wall of freezer where vents are and icicles on the freezer shelf. When you look back where the water comes into the ice maker, it appears that the hose that distributes the water into the ice maker is not positioned properly and the water is running down the back wall of freezer in addition to it going into ice maker. The ice maker is making ice, but not as much as it should be due to this problem.

A second problem is that foods are freezing on the 2 nd and 3 rd shelves of refrigerator But not on the top shelf. I had eggs in the carton that were closest to the back of refrigerator freeze solid, yogurt, and whole hard boiled eggs in container near the door.
back of refrigerator

I was in the Meridian Idaho store on Meridian road at 6 am. I needed to find a part to fix a leak in my master bathroom shower. I had a picture of a part similar to the one I was replacing. I need a shower valve and was not aware I would need to buy a whole shower kit with knob and all the part in the kit. I asked a nice lady in plumbing for assistance. She tried to help but was also unaware I needed to purchase the whole kit. She stated the the gentle man I plumbing was just getting there and he would be able to help me. I was informed that he was a trained and experienced plumber. I told the man what I needed. He stated that I needed a different part. He also informed me that the leak could not possibly be coming from that valve and it must be from somewhere else. I did not continue to argue this. as I had seen it, knew I was right, and it didn't matter if he believed me as long as I ended up getting what I needed. I then re explaind that I felt I needed to only remove a section of the wall and he let me know that I would need to rip out a whole wall. I acknowledged that I needed to rip out a section and I waned to rip out the tile rather than you going through my closet. He disagreeded with me and explained how that is harder due to needing to match tile. I tried to explain that it would be easier as I am much better with tile than sheetrock texture and shelving. He disagreed and told me I was wrong and should call a plumber. He informed me that he has known plumbers that have taken 3 days to so this repair and that I wasn't qualified. I explained that though I had never done it before I felt confidant I my abilities to get it done. He started to argue with me and contuinued to tell me that my plan would not work and that I would end up needing a plumber anyway. I asked him to show me where the kits where and he hurried over to them and stated that there where many options but since I didn't know what was behind the wall I didn't have enough information to purchase. I explained for the second time the the handle was removed and I could see enough of the plumbing to see the leak and know what type of pipes I had. I also tried to explaine again that I indertlstood I needed to remove more of the wall but removing the whole wall would not be nesseccary. At this point the employee got visibly upset, started to raise his voice and informed me that he was a trained plumber and knew more about this situation than I did. I understand that being formally educated in a skill diffinatly makes him the expert but he had not seen inside my wall and had not seen the leak. As a nure I would not tell a patient with a normal blood pressure reading that when they took it at home the number was wrong and that they were not qualified to manage their care because they did not go to nursing school. No they are the best resource to identify what they need just as the homeowner is the best resourse on what type of plumbing is in thier home an what the problem they saw was. I asked for the cheapest kit that had a valve similar to the picture I showed him. He grabbed one and handed it to me. I was so frustrated I didn't care what it looked like or what the price compared to others was. I think it is important to keep in mind here that since I was replacing the entire kit and surounding pipes it didnt matter if it was like the one I previously had but I felt that was easire than spend more time listening to him trying to convince me that I was in capable of the repair. We then went to the pipe section and he asked what my plan was. I told him I planned to use pex and shark bite connectors. He started grabbing items and dropping them on the floor at my feet. Than he very quickly told me how to use the connectors. I thanked him so that he would leave me to decide what I really needed and he walked off leaving more than 20 items on the floor. Additionally my neck was hurt and I did not have much range of motion to turn my head or look down. I understad he did not know this but I am sure ypu can see how this increased the difficulty for. me to get my items as I now had to pick them up from ground level. I also. had a shopping cart that was right next to where he dropped the items. He very easily could have laied the items out in the bottom. Of the cart as it was empty. I picked up the items and put half of them back. I did not want to. leave them o the floor for other costumers to trip over. He had given me twice as much stuff as I would need as I would need. I checked out and went home. I demoed a little larger than a 1 square foot area fixed the plumbing. I realized half way through I graves 2 more straight connectors than I needed and I need to get 2 more 90 degree connectors. As I was I the store hoping to avoid the man in plumbing I watched as he helped 2 men. His tone of voice was much friendlier and he handed th am the items and help them place items I their cart. I purchased my items went home and fixes the plumbing in 2 hours. I then was able to replace the concret board and tiles. The project was complete grout and all by the time I went to bed. I was very upset at how rudly I was treated. I feel like for a do it yourself store that should be promoted and telling me I can't so it and should call a plumber goes against what home depot advertise and claims to support. Additionally as a woman it is difficult in a building store do to the fact that the majority of people have an unconscious bias about a womans ability to fix things around the home. As a person aware of this bias I try to not let the little thing bother me. Unfortunately it has been over a month since the encounter. I did not report it immedeatly as I did not want the anger I was feeling to cloud the message I still am upset with the way I was treated. I feel like treating customers this way is inexcusable. I also feel that not having completed a task before is not a reason to tell someone that they should hire a professional and discourage them from learning new skills. If that were the case home depot would not have much business. Would he tell a person who has never painted a room that since they have never used a roller they should hire a painter. Yes, this project was much more complicated but I had done my reading and research, had a plan, and felt confident in my ability to to the task. I have been shopping at home depot for 20 years and the thought of going back and risk being treated disrespectfully and inferior as a person sickens me and I would rather drive 10 miles out of the way to avoid the experience of running into him again. I included the picture of the completed and leak free plumbing that I was able to complete in much less time than three days. By the way I also had time to work a few hours that day and run an errand with my daughter. The plumber would have cost me an additional $250.00 and I would not have been able to have the leak fixed and my water back on as quickly as I did.

I've been a customer for years at the location on Portwashington Rd., I've never been so disgusted by such unprofessionalism ever. A cashier doing returns had the worst attitude, ever! Her name is Kanika. It's associates like that that give me reasons to shop elsewhere. Worst customer service ever. I've made the decision to shop at another retailer.

Purchased "new" EGO 56V weed trimmer yesterday (8/31/17) at Home Depot in Mentor, OH. Got home and started to assembly it and found the guard covered with grass. Obviously this unit had been used and returned and put back on the shelf. I returned it and asked to speak with a manager. The lady taking care of me called a manager who only said they would give me a new trimmer but did not come out to talk with me. I explained that if that was the case, I would take my credit and do my complaining online. She said nothing. I have read that this is not the first time someone has received a used item that was sold as new. I however, will not not be shopping at Home Depot again.

Dale Lewis

Hello I purchased a Whirlpool Refrigerator, Stove, and Microwave on July 4th, 2017.

Model and serial numbers of all products purchased.

WFE540H0ESO R71166097
WMH73521CS-6 TR 7 07 12529
WRT519SZDM02 VS72153818

Product was delivered on July 8th, 2017.

Yesterday I woke up and my whole stove did not work.

I called and they are saying some Electric issue as that is what the code says. It is a holiday weekend and now I will have nothing to cook on. I am told no one can even come to view my product until September 5, 2017.

I am appalled that a brand new product can have issues and the response that I get back from you is oh well it happens. I will never buy from Home Depot again and will be seeing you in small claims court!

I have a family and we cannot afford to eat out for the next 5 days, This has put a hardship on me that I cant even express.

I do not want any of the products I have bought from you if this is the service I am going to get.

Please advise if I can return all items, or if I can be compensated for the hardship my family will endure for the next 5 days.

Wanda Read
[protected]

Dear Sir/Madam

My wife and I visited Home Depot in Foster City several times in the month of July 2017. After several visits, we purchased a glass patio door and the labor services for installation via order # H0632-66798 on Aug 10 th, 2017. We compared several quotes from other vendors and decided to go with Home Depot as this was in our budget. After three weeks, today, on Aug 30, 2017, we were delivered the glass door. On calling Home Depot in Foster City, CA to schedule our installation service, I am informed that the labor was incorrectly charged as the sales associate who filled the order was new. I am being asked to pay an additional $600 or so and Home Depot will not schedule my installation until I pay that. I feel cheated by this and refuse to pay as in good faith, Home Depot provided the quote for which we paid in full . I am told the store manager is Steve Hurley and I expect to be called right away and that Home Depot will take care of the additional cost as this was a mistake on your end not mine.

Please look into this at your earliest and please have someone senior in the management chain call me at [removed]

Thanks

Disappointed Customer
[removed]
[removed]
[removed]

I went there 4 times trying to buy a fridge. Nobody helped me at all. On the 5th time, I bought it finally and needed to wait for their call within 24h regarding delivery. Nobody phoned me. So I did it. I was said that everything is under control and I had to wait for their call in the evening. Nobody called me. I had nothing to do but to cancel my order. Never again I will shop there. Simply awful.

I was at Home Depot about 3 weeks ago and purchased several items totaling roughly $500.00. An employee suggested I apply for a Home Depot credit card and get 10 percent off. Biggest mistake! Seeing that the employee that I handed my licence to, is still on the phone 1 hour later, and pressed for time, I asked her if there was a problem. I then informed her that I needed to leave and asked for my license back. I was not willing or able to give up hours of my time for 10 percent off the bill. The information obtained by the illiterate person on the other end of the phone was butchered in such a way that even with a credit score of 800+ I was denied a credit card. The reasons we're as follows: They were unable to verify my identity even with my license in hand. My address was different than the one on file with a credit reporting agency. Also, they were unable to verify my date of birth. I currently have more cards then I know what to do with, with credit lines up to 30 thousand dollars, and Home Depot withholds their card. If they were unable to verify the information needed with license in hand, I say incompetence is running rampant in their consumer Credit Dept, and I for one will never again step foot in a Home Depot again. Don't care to deal with idiots!

We bought $796 (Canadian) of paint from Home Depot because of a promised 40% limited time rebate.

We filled in the rebate claim on their web site (which is time consuming and very detailed) using the product codes and quantities and prices on the sales slip.

Their system accepted each line item. And after 1 hour we completed and filed the rebate claim along with a scanned copy of the receipt expecting a cheque in the mail for the rebate which would have amounted to $240 Cdn. as their rebate web site did not accept some of the paint items we purchased for some reason. By the way we were encouraged to purchase these additional items by the sales clerk as they would be rebateable! But let that slide.

After two weeks I received the following e-mail denying our claim:

Hello (our name),

Your rebate submission has been denied for the following reason(s).

Incorrect quantity

Please log back in to re-submit.
Submission Detail
Rebate No. [protected] our name and address

Submission Date 07/08/2017
Total Rebate Amount $0.00

Receipt 1
Store No. 7273
Register No. 0004
Receipt No. 96240
Receipt Date 05/08/2017
UPC / Article No. Amount
(Unit Price x Quantity) Rebate Amount
1 [protected] $43.97 x 2 = $87.94 $0.00
2 [protected] $59.97 x 1 = $59.97 $0.00
3 [protected] $55.97 x 2 = $111.94 $0.00
4 [protected] $61.97 x 1 = $61.97 $0.00
5 [protected] $79.94 x 1 = $79.94 $0.00
6 [protected] $193.37 x 1 = $193.37 $0.00
Total: $595.13 $0.00

All entries are subject to validation by The Home Depot.
Mailed-in rebates for the same submission will not be honoured.

I have had multiple email exchanges with HD online about a Lowe's appliance price match. First, I was told I couldn't have a price match bc I didn't meet criteria. I did all the legwork for these exchanges, and proceeded to prove them wrong. After the 3-4th exchange, they admitted they were wrong and offered 10% for next purchase(w/no link, code or way to use 10%). I have been a loyal HD CREDIT CARD customer >12yrs. I have since placed my order with Lowe's and will cancel my HD card. Poor, poor customer support resulting in loss of revenue from my family.

The fact that I am writing a review about Home Depot siding installation before ANY work has been done on my house should tell any potential buyers to BEWARE! After I signed the contract, the sales associate Benjamin came back and said the Hardie window trim color we had selected didn't exist. The only way to match the siding color to the rest of our house would be to spend extra time and money to paint the trim ourselves. Then their contractor told us they couldn't replace the bottom half of the window trim because it jutted out, with no adjustment being made to the price to reflect that. I requested that the fascia I had originally requested be removed from the order since they couldn't get us the right replacement color. Then today the sales associate came back and told us we would have to pay the same price we were originally paying because, surprise! they measured wrong and need an extra square of siding! And then the change order request he gave us to sign had the wrong color written on it AGAIN! NEVER AGAIN!

I was just informed that my order placed through Home Depot with your company on July 27th that SHOULD have been delivered by (originally) August 4th and has been delayed TWICE since then, now won't arrive until potentially September 1st?!? Now because of delays caused by your company, my small business is paying dearly! We have had contractors waiting to install other materials because the doors we ordered from you have been delayed. From one business to another, you certainly should understand that time is money, and we are paying dearly at the moment for your mistakes. To top it all off, because we have had holes in our building waiting for doors that never arrived, we now are in need of an exterminator. The problems caused by your backorder situation just keep coming. We certainly won't be ordering other materials from your company.

Yesterday evening, I went to Home depot adress: 2803 s cicero ave cicero IL 60804. The
But there is a customer service staff can not solve the problem, I told her to contact her manager. The The results of my family waited for an hour, and so on the process I heard the customer service staff has been broadcast manager five times, but the manager named EARNEST not only did not appear without any response. The I waited for an hour. The I feel that the manager of EARNEST is not worthy of being a customer service manager, is not responsible for our consumers on the homedepot disappointed.
The manager is called Earnest.