Home Depot
Reviews and Complaints

I was appalled by a recent encounter with one of your employees - someone I hope whom is not representative of your company. When you hear what transpired, I am sure you will agree.
When I visited your Home Depot location in Vauxhall NJ to return a rug I had purchased. After waiting over 20 minutes with the line that was out the door due to the computer system being slow. I approached the counter to employee name tag read Yakidah whom was very pleasant, patient, and apologetic. An employee whose name tag read "Laneisha." Laneisha came to returns and check to see which customer had one item walked him in where the employees ONLY enter, Yakidah politely ask the man not to enter its for employees only and Laneisha yelled at the poor girl “ HE CAN COME THAT WAY CAUSE I SAID SO! AND WHAT ARE GOING TO DO? NOTHING. I was appalled by the all the obscene language. After assisting that one customer Yakidah asked Laneisha to help her due to her computer being frozen for 10 minutes and was told no she was not going to help because she did not have to, my question is where’s was customer service in the situation? Furthermore, Laneisha made threats to the young lady by saying she was going to smack the sh*& out Yakidah. The young lady was full of tears and treated unfair and I’m sure Home Depot do not allow this behavior. I was mortified, and I am embarrassed to say that I was so dumbfounded by Laneisha rude behavior that I had to send this complaint. I find it hard to believe that you would knowingly employ such a forgetful, abrasive, and unprofessional clerk.
I don't know how many people she has offended, but I found it so offensive that I don't want to go to the store again.
I have teenagers and if my daughter came home with this story I would go to the police and report her for making threats to harm my child.
I have no idea what has happened to fix this issue but some people don’t need to work in the public eye. I also think the young lady Yakidah deserve an apology for how she was treated. I look forward to hearing from you within the next week.

Sincerely,

Marie Lee
[protected]

I called on the 17th of August to get my washer repaired. A date was set for Thursday the 24th of August and Wednesday we were supposed to get a call from the LG Service Center, but didn't.

We called on the Wednesday 23rd of August, and was told our date was set for the Friday the 25th, I argued and argued with the rep. We set up appointments for my kids dental and medical for school for the 25th.

My wife has already missed 1 appointment because of this screw up. We have 5 kids so you can imagine our frustration with the incompetency of the warranty service center.

When I spoke with the warranty service rep he said he would note it in the system that I have already did everything the service manual said to do. I told the rep that I trouble shot it down to a bad pump. He said he would note that.

LG service rep comes in and does the same crap I've already done in accordance with the customer service manual. After 30 mins he tells me he has trouble shot it down to a bad pump and won't have the part till Tuesday. I could understand if, I was wrong on my diagnosis. But at least have the part that could possibly bad causing the water not to drain. Especially after I trouble shot it and gave a clear explanation of how I drained the water from the washer.

2 damn weeks?! To fix this?! Why didn't they come over to my home with a replacement part from LG?

I'm a very patient person, but issues like this frustrates the hell out of me. The company that Home Depot contracts with for warranties needs to get their business straight. This is not the first time I've had issues with the warranty side of Home Depot.

Newark NJ Springfield Ave.
This place is the ghetto ! Total disgrace ! Shareholders would be irritated to see this in organized asset.
Managers are walking around flirting with female cashiers and standing outside gossiping !

Pro desk wait times average 2-3 hours bet 8- am and 2 pm.

Please send east coast manager to review. Secret shoppers s may be a great suggestion as well.

Call me to discuss

Doc.
[protected]

I purchased and got a new garage door installed with weather seal in August 2016. 49 mice later I had to hired a third party contractor to fix the door because you and your third party contractor, Adams Door, wouldn't take responsibility of the terrible installation.

I got my first mouse in October and took me until Christmas to figure it out. The installer left between 1 -1.5 mm of space between the door and weather seal. In January, they sent the same third party contractor back to fix the door. He moved the weather seal, fixed a roller which came out of the track and told me I had to oil the track (complained about the noise - made a loud banging noise). In March, the mice never stopped. Home Depot sent an expert. He made adjustments to the door and said the mice were already inside between the wall and dry wall and just to catch them (or remove the dry wall). Bought more trap (at Home Depot) but in June and July I caught more mice after some bad weather. Again I contacted Home Depot, but the person handling my case ignored my phone and email messages.

I couldn't take it so I hired a third party contractor (who handle our industrial doors at work). He said the door was installed incorrectly- the door was actually hitting the track every time it was opened or closed and now I have an indent on the top of my door from the track. He tried to fix the door so it didn't hit the track and get me the seal but because the track was installed too far away from the wall, I need to replace the weather seal with wider stuff. The said the mice were able to get in at the edge, between the bottom seal - wasn't sealing properly.

The experience was horrible. I've lived here for 17 years with no mice and with the new door I had to deal with 49 mice which isn't pleasant. Your expert didn't even see the door hitting the track and instead told me it was my issue as the damage was done. I think the customer service tried to help until March but after that, ignored me. What is worse, I kept buying all of my mice fighting supplies from you.

Your company did not stand behind your product (which includes your third party contractors). They are a direct reflection on your company's policies and procedures. Of course, I will mention my experience as much as possible so some else doesn't live this mice issue.

I went into homedepo in Methuen ma an I asked for help for a plumbing part an the women that worked in plumbing /older woman was very rude an stated they don't have anything like what I needed an I stated that we can make what I needed with pc fittings it also had to accompany a 1/4 inch water gauge which she said she didn't even know what size the thread was an didn't have anything in the store an walk away/ headed to another employee shaking her head ... now that being said I looked an search in the store for what I needed an found everything ... I asked for help because I was in a hurry an I thought she would know where everything would be so I could get what I needed an go /this person needs to be retrained in customer service or quit... I have seen her a few times overtime a chip on her shoulder like the customer is bothering her maybe she need be not on the floor with people

Methane store at 5.15 8/22/2017
plumbing dept
older women sorry I don't know her name

My wife and I purchased a Samsung fridge RF28HDEDBSR from store #1518 that was delivered 7/19/2017. Almost immediately we had ice maker problems. I thought I could pull the tray out to see if it was frozen up and it wouldn't budge. I checked numerous tutorials on youtube and tried every possible one and it wouldn't come out. My wife then called HD (the number we were given if we had problems) and were told the individual would call us back. We received no call so several days later we called again. This time we were told that they would send the delivery people back and if they couldn't get it out they would replace the fridge. That seemed reasonable though I thought a waste of time because the entire ice maker is a factory install; they didn't put it in. They came out and they couldn't get it out either. We waited a few more days with no word from HD so we went back to the store. No one was in the appliance section so I found a lady who told me she would call someone in who works there. No one came for twenty minutes so I asked my wife to check at customer service and finally a couple of employees showed up. We explained to them everything in detail and the lady who was the department manager said it was a factory issue and we'd have to have a repairman come out. FYI, my wife and I work days and we have to take time off to be there for every one of these trips (delivery, repair, etc). Remember, this NEVER worked right to begin with. So now we have another wait, after we had been told they would bring a replacement, and take time off for a repair. The lady was nice about it but took absolutely no responsibility for anything. All we want is a refrigerator that has a working ice maker. How hard can this be? And how long does this have to be drug out?

My wife and I visited the Austin Mueller store in Austin, TX today to secure living essentials for my disabled father due to be released soon. He is medically incapable of travel at this time but will be sent home soon. He sent us to Home Depot because of the military discount.

We talked to the sales associate and he said a picture or proof of ID like the pic we had along with a confirmation message from my father would suffice.

After selecting the merch, we proceeded to the service desk. An employee approached and we explained the situation.

First he said our purchase, being over $2k didn't qualify for the discount so we would need to break the purchase into two $1k purchases to secure the discount.

Then he said, 'Sorry, I've only been here two weeks that sounds silly, let me ask my manager.'

He came back and said that we could get the discount but it would only be $100. The 'manager' corrected him and told him the limit was $50. Manager was a man in mid-40's, buzz-cut military style haircut with beard. Heavy set (he wouldn't give his name when asked and walked away).

We said anything was something and we would be grateful with the $50.

He then told us that my father would have to be present. When I explained that my father was disabled and not even clear to travel but would be sent home soon, we were told we would have to bring him by then. I asked if wheeling my father in his hospital bed was part of the policy the manger then said no, they would need to physically inspect the ID. I explained that I had a letter from my father, along with his ID and could call his room for verification, the manager still declined.

At this point I became frustrated and told him just to leave and we would make the purchase without any of the discounts they afford veterans and that he was 'helpless'. He stood over me in a hostile manner threatening to remove me from the store. I told him to leave because he had no intent on helping and he said, 'I'm doing my job'. One of employees had to come escort him from the scene at which time I paid $2200 in cash, with no discount and left the store.

I was given 4 sets of different direction by 3 people as to why the discount could or could not be applied but was ultimately threatened into purchasing without ANY discount. This is a DISGRACE to the military you have fraudulently claimed to support.

On 8/11/2017 I visited Home Depot -

I asked an employee for assistance with a toilet I could not load on my own. I was told he would grab a cart and that he would be back but he never returned.

While waiting another employee asked if I had been helped but before I could even finish explaining the assistance I needed, he cut me off and said oh no I mean just for keys.

I then waited even longer. I finally asked another passing employee for a manager. I believe I had been waiting for over 20 minutes at that time. No manager ever came!

While waiting an employee who had passed by numerous times while I was waiting asked if I could use some help. He assisted me and was also helpful on assisting me with my questions that I had on a garbage disposal.

While talking with him, an additional employee came and kind of took over. He assisted me, even followed me throughout the store and assisted with everything else during my shopping trip at Home Depot.

Everything was ok until he began making moves on me. I felt so un-comfortable. I will probably never return to that branch again.

I rarely ever file complaints, but this still bothers me til this day.

I ordered a dishwasher recently for my daughter as a gift. The dishwasher was to delivered and installed on Aug. 11, 2017. On this date, two men arrived to only drop off the dishwasher. They said there was no install. My daughter showed them the paperwork. They called someone at that time. They took nuts and screw out of the bottom of old dishwasher, said they were concerned about damaging the floor. My daughter explained there would be no damage as the flooring was NOT tacked down and she would pull it. Ack for the install. The one man phoned someone again and then told my daughter that the work order was canceled and was rescheduled for Aug. 15, Tuesday.
I contacted the Home Depot management who did apologize and stated that the install charge would be reimbursed and that the new installers would indeed be back on Aug. 15 for proper install. On Aug. 14, my daughter and I both called Home Depot for confirmation. Sitting at home waiting for a delivery is not nice, especially when it does not get done. People have lives, jobs and commitments.
Home Depot confirmed that a work order for Aug. 15, 2017, was in place and the installer would confirm a time that morning.
On Aug. 15, 2017, I contacted the store for a time and update. According to another manager, the work order was not submitted and no installation could be done on August 15. How can this happen? How unprofessional can you be? Once? Ok. Twice? This is so unacceptable. There have been 3 install dates now scheduled. This behavior is so rude and disrespectful.
I expect better from Home Depot. Please, install the dishwasher that is now sitting in the garage! Follow through on your promise and stop putting the blame on your contractors or companies that you deal with!

On Thursday at store #1550, i purchased and set up delivery for Friday at 2. They came early, it was great. Being as my fridge had broken and I had all my freezer items in dry ice and ice, I was going to be able to save it all. Once they delivered to my garage, i paid for in the house, but the door was too small and they don't take doors off. I understood, would just get the extra 20.00 back. I called my husband over to look inside, after i took off the shrink wrap.
All thr shelves had crashed down and smashed the bottom glass and cracked a shelf. I ran to get the driver, he took pics. I then called the store and spoke to a gal unfamiliar with all my options, her supervisor was to call me back. No call. I called back after a little while to just have it picked up and a refund so I could purchase another fridge as my meat was now thawing. I set up for a pickup and was told a refund cannot be done till the item is in the store. They could pick up that afternoon.So I wait... Call the store, again, was told it is set up to picked up sometime by 6 and I would get a call...no call. I had to work Saturday and was unable to call until I got off at 5. Spoke to Sara, she was unable to get it picked up nor was she able to override and get my CASH (what i paid with) because there is pickup pending in the computer.
So, now, I either need to eat 50 lbs of burger, steak, ribs and chicken or throw it away. I have an unusable fridge in my garage and am pending pickup yet no cash to buy another.
I am very dissatisfied with the service, lack of follow through, the inability to make it right in a timely manner, and the lack of empowerment to your manager staff to take care of the customer.
I am a Home Depot shopper, have remodeled my first house and am currently doing a new (old) house. I will not shop at #1550 again. I will drive a little farther to try another in golden. I hope this isn't a mistake, but it may just be that store.

I'm in Mason, Ohio and our Home Depot has a serious lack of personnel able to help customers. We have spent tens of thousand of dollars with this company, recently a new heat/air unit and $2, 500 on flooring, not to mention previous expenditures. I have no complaints with the personnel there, they are always friendly and attentive. The problem is it goes too far, I can't tell you the number of times that while dealing with a worker, they have been interrupted, as we are speaking, to go deal with another customer. Case in point when sitting down with rep to order flooring, discussing options and making order the number of people unable to find help interrupting us to ask for help. It took us almost three hours to get through this transaction. I don't know why the employees can't just say, I'm sorry I can't help you right now I will be with you when I'm done with this customer. There is obviously a lack of personnel on the floor to help customers. Recently, I patiently waited thirty minutes for the paint man to complete an order before me to finally get my turn, he tries to start my order just to be interrupted by a man who asked him to go to a different section of the store to help with a problem, the paint man actually left me there for an additional ten minutes before coming back to finish my job. This happens every time I go to this store, when my heat/air is paid off I will be going to Lowes.

Hi, I payed 1200$ for my sons room and our bedroom to have new carpet installed, cooper flooring only had enough carpet for one room, all bathrooms and living room full of furniture, cannot use either bathroom or our bedroom, padding down but no carpet, I called cooper and our local Home Depot, they were unhelpful, they said would be next day, but no luck, I was not even given a phone call, I payed for it on your Home Depot card, I'm one of your best customers, very disappointed, how do I get money back

I bought some deck paint at $55 per can, and mailed in the rebate for 20% off in plenty of time.

Days later I got emails back, which I have kept, saying that I had the incorrect register number? I kept this email and the dates it got sent. (after the rebate)

First of all, I had to guess at what numbers I had to put into the form because it is not clear on the receipts.

All I know is that I purchased 2 cans of paint one week and 2 cans another week during the rebate and I WANT my rebate.

First purchase
The Home Depot 2920 Argentia Road Mississauga 30/07/17
CASHIER IBREEZ
[protected] Premium X 2
barcode [protected]/07/2017 3037
User ID: [protected]

Second purchase
The Home Depot 2920 Argentia Road Mississauga 30/07/17
CASHIER TANYA GALEA
[protected] Premium X 2
barcode [protected]/08/2017 5522
User ID: H89 [protected]

My names and address is
Jackie Brown,
2952 Quetta Mews, Mississauga, L5N 1Z7

I will be expecting my rebate mailed to me.
If not, I will file as many consumer complaints as I can online because this is terrible customer service. I was going to get my paint at Canadian Tire but chose your store because of the rebate.

Also, no rebate, I will never purchase paint at your store again.

Thank you.

On August 13, 2015, we purchased a LG Refrigerator/Freezer, model [protected], and paid three thousand, eight hundred and twenty five dollars for it. We live on a fixed income so, this was a major drain on both our income and lives. We did not purchase the extended warranty simply because we could not afford it, and figured at such a price it shouldn't break down. The second week of June of this year, 2017, we discovered everything inside the fridge was warm! Just the day before, we had installed a new water and air filter. No ice either; no water. We contacted a repairman and could not find anyone to come out until the 20th. Then it took another repairman from another company to come out and finally diagnosis what was wrong. He even used the company (LG's) special phone diagnostic line. It was the compressor. All parts were back ordered! It appears that LG is a Korean company and only produces a few parts at a time and it would be almost a month before what was needed would be available. On July 12th the part was replaced. Now we were in another eight hundred dollars between the part and repairmen.
We would just like to know if there is any way you could be of help or offer any relief from this situation. If only the sales person had mentioned that parts were difficult to get or something would have been nice. Now in checking other consumer sites, we find this product is not one of high recommendation. It was on sale and presented to us as not only a good deal, but a good product.
Your prompt attention to this matter will be greatly appreciated.
Sincerely,
Kathleen and Harold (Mike) Jones
Greer, South Carolina

P.S.
Mike even called the company's head office to check on the fact if the parts really were backordered and was assured they were!
And the repairman is returning tomorrow (Aug. 10), as the refrigerator is back to where it was before, only this time the freezer isn't working either.
I still have a family here and this isn't good.
Kathy

Just a word to urge Hampton Bay to be more clear in their instructions for all products. First - The instructions are very limited and at times unclear. Second - Parts are named and not pictured. The customers are not all familiar with names of parts. Therefore it is difficult to put a simple fan together. Other companies take care of these things clearly and the products are easier for a home owner with some experience to handle, and save the hardship of additional expense having to hire help. Some of these projects do not require expert installation if the company takes time to include clear instructions. Thanks, Neli

Job#5706892 We had new windows and siding installed, date of contract 6/21/2011. We called Home Depot several times. Spoke to a Tracy. Our siding has been cut too short. One piece barely aligned with another piece. We have had the siding checked with a contractor and was told siding should overlap 2-3" No way! One piece barely slides under another piece. Home Depot sent someone from"Ram" out to our house. Man pushed siding back together. I explained to man from Ram that it would come apart again. He said if that happens to call them.
Well, guess what? No one called back.

I expect to have some response!

Today at 10am I bought 10 bags of Scott's blk mulch(56L bags) and asked the cashier if she could pls have someone put the 10 bags in back of truck for me as I have health issues and am unable to lift such heavy items. She called on Walkie and a man replied for me to drive up to where mulch was located and he would help me as soon as done with current customer. I did just that and I waited patiently till the older gentleman with Home Depot bib finished loading sod into a blue escape. He finished so I assumed he would come and help me but he proceeded to have a friendly conversation then sat down in the customers SUV and kept chatting. I then got out and started loading the bags myself as the 2 men sat chatting and watching me the whole time; I made a comment at how disgusting it was that they sat there watching me load the heavy bags myself... they laughed! I continued till finished and the
N asked how management will feel about paying their employees to sit and chat instead of helping a female customer load her own mulch...I also said thanks for allowing me to throw my back out as now I can hardly move. he waved me away and made a comment to customer and they laughed. I then told him he was a real pc of work to sit by and not even attempt to help. I have consulted a lawyer due to my health now from having to lift 10x56.6L bags of wet mulch into the back of a pickup truck. I am hoping to resolve this calmly but will take further action if necessary. So I await your reply.

I received Home Depot coupon for $75.00 valid for in-store or online purchase worth $500.00 or more before August 31, 2017; coupon #CLW4KM3X. I called to verify the validity of the offer and it was affirmed by a customer service agent a day prior to my attempt to purchase a washer & dryer worth $1, 190.90 on line. At the end of the transaction, I typed in the offer number, when prompted and received a response that it had been applied, yet the $1, 190.90 total remained unchanged, so again, I called regarding the $75.00 coupon not being applied to my transaction. The responding agent tried to re-order my items and apply the coupon, but was unsuccessful as well. She told me she was not able to apply the coupon as advertised either and she couldn't offer any additional help. I cancelled the transaction, and purchased my washer from Costco without problems.
I highly recommend such deceptive advertising ceases, since today's consumer has several options. I am totally disappointed. Please do not send me anymore deceptive coupons, because I am not gullible!

Home Depot advertises many items they do not actually have in stock so you find you have to order these items and they can take weeks or months to arrive. One reason for the lengthy time period is that often Home Depot does not correctly place the order and you have to reorder. However Home Depot charges the customer when the order is placed. Consequently the customer has to pay interest on the order whether Home Depot is able to deliver or not.

Had hot water heater installed in my daughters home. The unit was delivered by home depot correctly. My complaint is with the vendor HD selected for installation. ARS/Rescue Rooter – 8301 took advantage of my daughter and her lack of knowledge concerning plumbing. He basically told her that nothing about the installation of the old water heater was right and he sold here everything possible because he told her nothing was to code. The building was built in 2004 so I find this hard to believe. He also sent her to HD to get a pan because he did not have one on the truck. He told her that she could go get it or he would and then add another $400 to the bill. The cost to simply install a hot water heater was $1, 468. That is an enormous amount for this basically simple job. I could have purchased a hot water heater and had installed for less that the price of this guys installation cost.