Home Depot
Reviews and Complaints

hello, i was visiting home depot today 08-03-17 i elk grove village il
i want it to buy 2 skylights i request assistance, but after 20 min of waiting for someone to come, i left because no one care about me, and yes i was asking 2 more times but still no help, so i decide to go to menards and get my skylights, and i will never go to this location again, because they don't care about there customers.

When our kitchen remodel is paid in full I will no longer be a home depot customer unless this is made right for us. When we started our remodel we were told 2-3 days, a week at most. We have a very small kitchen. It's been a month and our project is still underway and our kitchen is not livable. We have a family of 6 and have 6 to 8 people in our house most of the time. Since we have no kitchen sink and our kitchen water is turned off we can not wash dishes, therefore we can not cook meals. We also have no water running to our freezer which means no cold water or ice. This summer has record breaking high temperatures. We have spent @ least $3 a day on ice trying to keep hydrated. We have a camp cooler in our kitchen so we have water. We are forced to eat take out most days which we can not afford because we can not prepare food with out water. This is insane. We need our kitchen sink put in and replumbed we also have a shelf we ordered with our cabnets to go above our kitchen sink that was suppose to be installed with our cabinets but because the salesman forgot to include it in the notes no one will install it. Please make this right. I believe we deserve a sizable discount for all of our trouble, extra exspences and discomfort.

I purchased treated lumber from homedepot. It was very wet when I purchased it. I was told to make sure the wood was dry before staining (Duhh). My deck was built in aug 2015. By oct 2015 several pieces had bad cracks in them. I went back to the store to speak to the manager. Without even coming over to look he started to blame others saying the deck was built crooked. He didnt want to hear anything else. I personally checked the deck with my level to prove him wrong and he was! I have given homedepot 2 years to make this right only to get stood up by management and given a phony number by customer care if I got any problems. Well I wouldnt trust any product sold by a company that does this to good customers. I have spent thousands of dollars in their store to be treated like [censor]! Dont trust them! I have pics of the crappy wood and my original reciept! It does you no good when you deal with a terrible company like this. Stay away it not worth even the best sale.

My Name: Ellery Manalang
Survey Issue: Would like to take back the good comments I made about my visit to one of your stores.

On my purchase receipt
User ID
6L6C [protected]
Password
[protected]

I am writing to complain about the horrible service I received from your store location at location -
193 N. QUEEN STREET ETOBICOKE, ON M9C4Y1
ROB PETERS-STORE MANAGER [protected]

Below you will see over 4K purchase I made 2 wks ago with the promise it will be delivered today Aug 1st but delivery of the marble tiles did not happen today. Receipt of purchase below --
-----------------------------
HOME DEPOT
193 N. QUEEN STREET ETOBICOKE, ON M9C4Y1
ROB PETERS-STORE MANAGER [protected]
[protected]/07/17 06:24 PM
CASHIER SPOGMAY
ORDER ID: [protected]
RECALL AMOUNT 3747.69
SUBTOTAL 3747.69
GST/HST 487.20
TOTAL $4234.89

After I wrote a good review on the survey regarding my purchase I made at your store on July 18th, I then got a call from my husband today August 1st at 12:15PM our delivery has not yet arrived.

I immediately called the store to get an ETA on my order, only to find out there's a note on my order that a Clayton was supposed to call me earlier today to let me know the marble tiles I purchased and paid for in full is not available and will not be deliverer.

Subsequently, when I was transferred to the floor department, Clayton was "just in a break and will call you back." When I asked to speak to a manager, they said Xavier was "unavailable at the moment but will return my call."

I called back at 3:30 because I have not heard back from anyone at the store. This time, while both Clayton and Xavier were still unavailable, they also said they did not see my order # to be on the schedule for delivery.

I then asked to speak to Xavier and I was told he was gonna be there until 7PM and he will return my call.

When I got home from work at 5:30, there was still no updates on my delivery or calls from neither Clayton or Xavier. So I called again.

I was then transferred to a store manager Gordon. He then proceeded to tell me how he's actually been working on my order the last "2 days" trying to come up with a solution. I then asked him "you've known for 2 days my order was messed up and yet I didn't get a courtesy call from anyone?" He then replied with, "Clayton was supposed to all you earlier today as I have noted on your file. He is very responsible and I don't really know what happened he didn't call."

Uhm, what the hell kind of customer service is this? He then proceeded to tell me "I have been working on phone calls all afternoon trying to get the marbles transferred to my store from 2 other stores. And I have actually gone to another store in Rexdale just so I could return it here and you'll have more available to you." Uhm, why did he not do this 2 days ago? And uhm, again why was I not notified?

I asked him why I had to all several times at his store today before anyone was truthful about my order. He then proceeded to say "Xavier was probably waiting to see if he could get all the transfer at our store today before calling you." Uhm, again - where is the courtesy call to inform me?

This is THE.WORSE.CUSTOMER.SERVICE.EVER! And I myself work in retail!

To top off, the under layment I purchased last week from Clayton, along with grout and screws which was supposed to be delivered along with my tiles WERE the only ones delivered today, but they are the wrong products.

I showed specifically the cement boards my contractor wanted to buy, HardiBacker brand and Clayton assured me it's a brand you no longer carry and sold me on Wonderboards because they were "next best thing."

Meanwhile, today my contractor was in the Home Depot Oakville location and they had the HardiBacker there. So again - where is the honesty?

While I was speaking to one of your customer service reps prior to speaking to Gordon, the said "we could deliver partially your tiles 30boxes that's available in the store now, with your cement boards and other items. And when the rest of your tiles arrive we'll deliver them free of charge." Uhm - NO [censor]! This is all the compensation I get?

I expressed to all 6 of your associates I spoke to, plus Gordon that I had 3 contractors who came to work on my floors today. 3 I had to pay FULL DAYS for sitting in their [censor] because your store messed up. Then Gordon says to me "Well, even if all your tiles came today they wouldn't be able to install all 63 cases of tiles today." Uhm - IT DOESNT MATTER IF THEY COULD OR COULD NOT INSTALL MY TILES TODAY. MY ORDER WAS SUPPOSED TO BE DELIVERED TODAY!

And so, because I felt I didn't not meet the appropriate customer service I think it's fair to say I deserve as a paying customer, I called your [protected] Customer Care line to file a complaint against the store and all I've itemize above. I spoke to an Ivan and for my call gave Ref# 5486 5497. He assured me he will take it up to a higher level who could assist me in resolving issues I had with the store...only to find out he transfers me over to THE SAME STORE and got Gordon again. What.The.Heck!

I need someone to please call me for some compensation on the inconvenience imposed on me this entire day. I was on the phone from 12:35PM until 11PM and still did not receive a result I satisfied with.

I believe initially it was human error. But you know what, the store lacked communication and to my expense.

I am asking this issue will be taken to the Hughes level and I expect compensation for all the trouble and added cost I've incurred because your store messed up - and I'm not taking about just having the delivery cost I initially paid refunded, nor lousy $50 or $100 gift cards either. What happened today was complete [censor]!

I didn't even apologize initially for it was giving me to run around and pointing fingers and making all excuses in the book.

I really hope this note will reach someone high at level position. .Thank you for your time.

I purchased a regerator, stove, microwave and dishwasher .. paid extra for installation and haul away. They delivered but had to return the next day to install and then never installed refrigerator or stove. I've been trying to get the issue resolved for two weeks. Local store in Waldorf Maryland manager Carlos never responded. Then contacted supervisor Tasha from Atlanta corporate office who was rude and then informed me that I (the wife) was a third party and unable to help me. In addition she informed me that Carlos or someone from management team already called my husband and settled the matter ... more lies. The tactics they use to give unacceptable customer care- transfer you endlessly from department to department till you ears fall alsleep or get someone from customer care who lies to you ... and just hope you disappear. Shame on you Home Depot... hope each of you has to encounter substandard customer care in all you do. No integrity, ethics... never going back

My wife ordered a new appliance for our rental property from Home Depot and paid extra to have it delivered and installed. First off, the delivery company was absolutely terrible to deal with. The name of the company is Fed Guy and they are located in the Ottawa area. The delivery company was suppose to call us the day before to confirm the delivery and give us a time frame of when we can meet them at the house. They never called so we missed the delivery and had to reschedule. When rescheduling, Home Depot and the delivery company were not on the same page at all. When the washer was finally delivered, the delivery guy used channel locks on the new hose and stripped the fittings on the back of the new washer so the washer leaks from the connection. The delivery guy then told me wife that she had bought the wrong hoses and that's what is causing the leaking and then left. I called Depot that day to complain. The girl said she would have a manager call me back within 48 hours. Two days later I have not received a phone call so I called them myself. I have now been on hold for 40 minutes and counting because the guy on the phone said he could find my order or case # and would get me in touch with a manager. This has been the worst customer experience I have received other than Bell.

Installed July 7, 2017.
H1978-24146
Never have I ever come across such poor customer service. We have purchased many goods for our new home from your store. On June 24, 2017 we purchased a dryer to be installed on July 7, 2017 in our new home. We were told we had "all we needed" and the team would come for delivery and installation - nothing else needed. They came and installed, but it was done without any connector hose. The delivery team only placed the two exhausts together and left. We had no idea this occurred until now, when there has been lint and water buildup around the floor and walls. The dryer was not drying properly due to the venting not being properly connected. When I called to report installation mishap, I was told I need to go BACK into the store, purchase the hose, and sign up for another installation (which would be about a week out). At this point I had been sold incorrect supplies, installation was not up to code, and NOW I was being told to go into the store and fix both problems myself. The person on the phone said she was unable to assist me in booking for an installation and couldn't do anything further. It was my responsibility to go and report to a customer service desk. So the next morning (today) I went to a store. I was then told by customer service I "should be grateful they even installed it at all" and they could do nothing since it was purchased from a different Home Depot than where I had gone that morning. I can honestly say I don't know if I will ever be able to go forward with another Home Depot purchase. I've bought appliances, all of my custom home shades, multiple gardening tools... and I believe at this point I will have to take my business elsewhere. I had to buy the tubing and was told earliest someone could come was the end of the week. I'm at home by myself with 3 kids and now I find myself fixing the installation I paid for that was done incorrectly which could have potentially caused a fire and further home damage. And not one bit of helpfulness from your end, only attitude and poor service. You need to coach your customer service staff about courtesy to paying patrons and customer rights. With today's social media, you really need to be aware of how poor installation, careless family endangerment, and failed customer service can seriously affect your reputation.

Order Date 7/6/2017
Order number C619246266
3 missed deliveries - 2 days off of work and a missed Saturday delivery
Carrier - Estes Express Lines - tracking number [protected]

Estes now says they have no idea where the product is and wants us to call the manufacturer and give them their contact info and for them to call Estes?

Quite the disaster - I have probably wasted 30 hours waiting for deliveries and multiple conversations with Estes (typically 20+ minutes to be picked up)

I am now on hold with Home Depot customer care - they are calling Estes. This call is now at 35 minutes

When I asked the Home Depot Rep to just call me back so I don't have to sit on hold yet again she informed me she was at an inbound call center and couldn't call me back - again not good service.

Ideally I would just like a full refund and a store credit for all the wasted time.

Please call me if you need more details.

Bill Butz
[protected]

My 75 year old mother's washing machine broke on July 21, 2017. Since my mother doesn't drive and my father passed away two years ago-I more than felt obligated to help find her a new one. My daughter and I drove to pick her up and to go shopping for a new one. After looking at Lowes and Home Depot she liked the GE one at Home Depot plus it had free delivery. She purchased a new dryer as well to match plus purchased the hoses, so they could connect and do everything and haul off the old washer. She was given a delivery date for both machines for July 28, 2017. She was called 3x's on that Thursday confirming her delivery for Friday. On Friday morning she gets a call saying her dryer was damaged and would arrive at a later date, had to be reordered. After waiting on her washing machine during the time it was suppose to come and didn't, she called-was told warehouse manager decided to wait on delivery until dryer came in. She was upset because she desperately needed a washer! She called the number back explaining she had been waiting on her machines for a week and could they go ahead and deliver the washer. They told her not before Monday on the washer. My mother calls me and is upset, I told her I would handle it. I called the local store in Newnan, Georgia that she purchased it from to speak to management about the problem with delivery/warehouse issues. She took my information and said she would check on order, she took my name and said she would call me back. I told her if the issue couldn't be resolved today that we wanted a refund and would go back to Lowes. The washer should have been delivered regardless of the dryer problem. After two hours nearly, no return call! I called and was discounted "3" times while trying to talk to this manager. Finally got a complete conversation and her response was, he was suppose to call you and let you know the credit card was refunded. I don't know who he was but I let her know that no one had called me. Rushed to get off the phone with me she said its credited- not one apology or anything! I told her my salesman was absolutely wonderful which made me want to come back to Home Depot but the delivery/warehouse experience, no thanks! She cut me off and said thanks? We went across the street to Lowes that night and purchased a May tag washer/dryer-bigger machine and great deal. Well credit card today is still not credited and my mother calls and says Home Depot showed up with machines today 😳 My mother told them the order had been cancelled and she had gotten new machines elsewhere. This order was canceled Friday and also went in store Saturday and got receipt confirming it! 🙄 Between manager, warehouse, and delivery- I would say this store has major issues!

I went to your store july 29th. Grabbed a sheet of 1/4" plywood and waited forever to cut. Once i had it cut i went to checkout finding out i made a mistake with the sheet being $41 i said sorry i made a mistake its not what i wanted the associates name was george. The cashier was ignorant and slow and gave me attiude when i said this she called george over and i got more attitude shakin his head at me mouthin off so i stood up for myself and gave it back to him i was gonna hit him he was so ignorant i just left and not going back thx to 2 of your accociates i will go to home hardware they have better customer service

Home Depot has rescheduled my fridge delivery three times without notifying me. Today I was told delivery between 8am and 11am. No fridge at 2:00pm. I called. It had been rescheduled for Monday. Asked for supervisor. Told she would call in five minutes. No call. Called an hour later. Told she would call in half hour. Nope. Her name is Sarah Stokes.

In April of 2014, I had my roof replaced on my home as well as my adjoining cottage. There is a flat roof section which was replaced, deemed faulty and replaced again. Now it's July of 2017 and the second flat roof they replaced was installed incorrectly and traps water which then runs into the ceiling of my front porch. Now the front porch roof has water damage. I also expect the front porch ceiling to be replaced. I'm sure the water damage is is more significant inside. That roof needs to be replaced because of extremely poor workmanship. This has been a very frustrating exercise trying to get them back to fix it yet again. I luckily have photos from before they began to document the poor workmanship. I have persistently called several people to remedy the situation since 2014. I have dealt with at least 5 different representatives from Home Depot and nothing has been accomplished. This roof cost a considerable amount of money and I expect a legitimate response and action, not a patronizing one.

Thank you in advance for your prompt response.

Joanie Burns

I went into the Home Depot store on Southside of Des Moines, IA and found the program of order carpet and install and quote within 5 days. I picked out the carpet in that section and to start the clerk wrote the wrong number on the account so I had to call back about the measurer coming out to my house.
I ordered the next day and paid in full of over $2500 dollars, we scheduled for this to be done on July 5, 2017 and got a call on July 3rd that the company delivered and lost my carpet. I had to reschedule and take another day off of work to have this mishap and accommodation done for Home Depot on my dime.

The carpet finally got installed and I went a week without a call back to make sure I was satisfied as that was the agreement since they were outside their promotion of that carpet and I heard nothing again. I called and spoke with the manager Randy and all he offered was $150 gift card since he said wasn't his problem of the 3rd party labor and not the carpet. I agreed under the stipulation that I was going to get call back on July 24 but I didn't hear back again. I called today the 28th and was told to do this.

Just had appliances delivered, over the range microwave had no owners manual. Called customer service if you want to call it that. Explained no manual, placed on hold for a very long time. Leigh tells me that she spoke with her leaders and I can just go online and download. I told her no, I want a hardcopy and had she reached out to Samsung. Placed on hold again, longer than the first time, she comes back to tell me that if Samsung orders a manual, they will charge me $8-$10. Really! The manual wasn't in the box and they are going to charge me? I told her they can just come get the microwave. In the last two weeks, we've spent $2, 000 on appliances, . It's the principle of the thing. After 45 minutes on the phone, I'm told they can't go around Samsung. Home Depot and Samsung---you just lost a customer. Plan was to buy a washer and dryer, guess we're going to Lowe's.

I purchased a Whirlpool refrigerator and range from Home Depot @ 877 E. 200 ST in Euclid Ohio 44119 on June 22, 2017. The items weren't delivered until July 5, 2017, when they were delivered the refrigerator was damaged and later realized the range was not all black as I requested (was partially stainless steel). I refused to accept the refrigerator and was told I'd have to speak to someone at the store regarding the range.
I spoke to Kenya at the store and was told another refrigerator would be delivered on July 13, 2017 and the range would also be retrieved the same day but, I'd have to wait until I'm reimbursed to reorder the range. I then decided if I have to start over then I'd like to cancel the entire order (No. H3852-29654) because I was now interested in a larger refrigerator but, was told I'd have contact the delivery company to stop delivery of the fridge. The delivery company of course told me I'd have to contact Home Depot.
On July 13, 2017 the range was retrieved and I again refused delivery of the refrigerator. On July 15, 2017 I was reimbursed $500.02 for the range according to the store but, have yet to be reimbursed for the refrigerator. I have visited the store several times in an attempt to resolve this matter but, quite often no one is even assigned to the appliance department and customer service will only tell you to go speak to someone in appliances.
This has become very frustrating, any assistance you can offer would be greatly appreciated.

Went to The Sherman H/D yesterday (7/26/2017) to purchase some 1/2" blue pex line. Only one roll in view, needed three. Associate finally showed me several rolls on the top shelf (12' high). Tonight, back again, noticed the bottom blue pex was still empty, all the rest, still 12' high. However, that's what I wasn't seeking tonight. I needed ceiling boxes in electrical. Again, only 4 boxes. I personally had to roll the 12' step ladder to the isle to try and retrieve what I thought may be what I needed. Associates were few and far between. Not that they weren't helping, just not a lot in store. Moving on to the pex crimpers I needed. Again, none in stock. Associate's scanner shows 4 in stock. I even checked the web site for 75090 store and it showed 7 in stock, but none on the shelves and none could be found. I head to Lowe's.
Moving on to your customer service phone number/line. My credit card stopped payment of $600, just routine because I was spending a lot at H/D. I call and verify my purchase's. Then I call H/D to verify the purchase went thru. I wasted 10 minutes listening to a computer telling me to press 2. It took two phone calls. If H/D would like to see what real customer service is, contact Cabela's. They actually have real people who speak English, and are so friendly. Unfortutanlty I'm going to stop at another H/D in Weatherford, Tx and hope they have one of the 10 pex crimpers that show in their stock. As much money as I've spent lately at H/D, its a shame people have to deal with such poor service.

My refridgerator with out 18 months after purchase.. I got extended warranty.. Home depot is giving me the run around.. No one can come out to service for two weeks.. I lost $300 of food. I've been to home depot three times.. talk to 6representives and still my refriderator does not cool or make ice. I had so must respect for Home depot.. But i will never purchase from them again...

I have a serious issue with Home Depot and Home Depot's extended warranty company.
Last Thursday night, July 20th, our refrigerator stopped working. Friday morning my husband called the extended warranty number which was on the paperwork from the sale of the refrigerator. His call was transferred 7 times before he was able to talk to someone regarding the issue we were having. The representative said that she would not be able to get anyone out to look at the refrigerator until the following Wednesday, July 26th. My husband asked what we were supposed to do with all of our food and the response was, "Well that is why the warranty provides a $300.00 lost food provision". First of all, we had more than $300.00 worth of food in the refrigerator and freezer, secondly that is a totally unacceptable answer! The representative said she was sorry but there was nothing she could do.
My husband took the paperwork and went up to the Home Depot where we bought the refrigerator and talked to a manager there, who politely said he was sorry, but there was nothing he could do either. So we will sit here and wait for the service person to show up on Wednesday at who knows what time.
I can tell you right now that we will never buy another appliance or warranty from Home Depot, as a matter of fact, we will never step foot in another Home Depot. You have lost our business for good! I have informed all of my family and friends about this situation as well. It will be up to them if they want to suffer the consequences of dealing with Home Depot and their affiliates.
Invoice# [protected]
Merchandise # FGHF2366PF
SKU # [protected]
Price $2108.00
5 year Protection plan $150.00

Update as of 7/27/17: Service man came out yesterday. Said he would have to order a part. My husband called today to find out when they would be back to fix the issue and was told that it will take 3-5 days to get the part and they have no idea when someone will be out to fix it!

My recommendation has to do with Home Depot's military veteran discount.

I’m a Vietnam veteran who served my country in the 70’s. Home Depot does not recognize my service with a military veteran discount. However, Lowe's honors my service to my country by offering a10% discount on all my purchases year-round. Online I see many other military veterans saying they are choosing to purchase their home building materials at Lowe’s rather than Home Depot. There is a huge pool of military veterans who don’t qualify for a military discount under your guidelines. In the past I preferred to do my shopping at Home Depot, but now, like these other veterans, I go to Lowe’s.

I’d appreciate hearing back from you about your policy and my recommendation. Thank you.

Jeff Yerger
[protected]@gmail.com
[protected]

We ordered flooring from Home Depot in Mahwah, NJ. We needed to have it installed. The authorized provider that Home Depot used is horrendous.
They called once the measurements were done to schedule the appointment. The earliest date was three weeks but scheduled 2 days to assure completion. The two days scheduled were 7/25 & 7/26. I was told to call sooner to see if there were any cancellations. I did and was told there were no cancellations and my appointment was for 7/25/17 & 7/26/17.
Today is 7/25/17 and when I called this morning to verify the time they would arrive I was told there was no schedule for today, only for 7/26/17. When I told the person on the other line that it was not acceptable I need to have the installation completed by 7/26/17 he said there was nothing he could do. I later found out that someone called out sick leaving us with no installation today. I now received a recorded message saying the installation company will arrive between 8:00am and 12 noon.
At this point, I hold Home Depot responsible for subcontracting to a poorly run company. My husband lost a day at work today waiting for this company to arrive. I feel we should be discounted for at least part of the installation fee due to inferior service.