HP
Reviews and Complaints

I bought a dv4-2112tx hp pavilion laptop from matrix centre. The first day it self the keyboard stopped working hp repaired but did not give a replacement. Then I went to India I faced another set of problems1) spoilt monitor 2) not working USB 3) not working DVD drive 4) and other problems related to os for ex laptop blinking on start up. This month I.e in may 2011 I gave it back to hp Singapore to repair problems like faulty keyboard and DVD drive and asked them to give me some sort of assurance that my hp will last for another year or two since they have harassed me for the first year itself...to this they give give me answers like "we will see what we can do" and haven't got a call back from them...they have harassed me and caused me stress for the past year.the whole year I have been running to hp care centers to get my product repaired...I have spent my hard earned money...I need at least an complimentary extension in the product warranty

I purchased a HP Pavillion (Model m5390f) on September 20, 2008. The computer stopped booting up on April 8, 2009. It took two technicians and 87 minutes for Tech Support to realize that there really was something wrong with my six month old desktop system. Since the computer is still under warranty, HP paid for the computer to be shipped to them. I received my repaired computer on May 1, 2009. The plug and play bay worked fine when the computer was shipped to the repair facility. It was returned broken. I have asked HP to send a technician to my home. They refused. I have asked for a new replacement. They refused. The only thing they offered to do was to escalate the matter to one of their complaint case managers. I asked for the name of the case manager who would be handling my case. A name could not be given. I asked when I would receive a call. I was told that the complaint case managers only work M-F from 9 to 5. The only technical support attempted was an East Indian woman with an accent thicker than molasses who wanted me to open the case to see if there was a loose wire. I finally just hung up the phone. It was obvious that there was no genuine desire on the part of HP's customer or tech support to provide any real assistance. They were just going to pass the buck on along to someone else. I have already filed a complaint with the BBB against HP for failure to honor their warranty and for poor repair work. I am now in the process of filing a complaint with my state's Office of Consumer Affairs. I am asking for a full refund or a new replacement. Chances are that I will get neither. Corporations do not have to answer to anyone anymore--not even the United States Federal Government! HP has very poor customer service. They do everything possible to frustrate you so that you will just plain give up. I have nothing positive to say about ther customer or technical support people. I do not think that HP is an ethical company. All they want is your money. I will never purchase another HP product as long as.

I have recently purchased one laptop hp g-62-461tu from one of the dealers in chennai. From the packet it has been observed that the same has been manufactured in china. The details of the laptop are (I) bar code ln 367pa#acj, hp-[protected], product key mqhtk-bchxw-862hg-v82kb-2x67b,
[protected], 1111

Since it was manufactured in china I wanted to find out the genuiness of the equipment. Therefore I contact hp technical support at toll free no [protected] for getting necessary clarifications on the subject. But I am unable to get a proper response from hp. I have paid rs 31, 000 / - for the above laptop. I am therefore really worried about the genuineness of the same. I am also not able to get the e-mail id of hp technical support centre to submit the above details and find out the latest.

Can anyone help me to find out the genuiness of the above laptop, my e-mail id is [protected]@rediffmail.com, my contact tele no is 044-[protected]. I am an ex-defence official and senior citizen. Pl help me

Bought a laptop computer for my daughter. The display flickered when brand new sometimes staid on and sometimes intermittent problem or went dead. I got the feeling it was a open box items as I felt it was not properly or neatly packaged. We went to Fry's with the unit only 1-2 months old to address this problem. I had paid for extended warranty when I bought the computer they told us to send it ourself to the manufacturer. I had to argue with the manager that I had bought extended warranty and then he finally agreed to take the unit for repair and told me it 4-8 weeks. Now it is almost 6 weeks and no laptop computer. This company is a complete joke, I think they sold us a return from another customer and to add injury to insult did NOT honor extended warranty. I will never buy ANYTHING from this horrible store again and remind you if you buy a large ticket item there you are taking unnecessary risks and YES even if you buy extended warranty... This outfit is just a joke.

Hp worked with theiscorporation and CCA Global partners to place me in Tri City Medical. Aetna had my insurance controlled and labeled it as and institutional visit ie nap. Fidelity and aetna were the institutional component and HP worked with Ann Livermore and other HP executives. Hp asset management was the root of the issue stemming from a failed acquisition between north bridge partners appiq and Hewlett Packard. Mainly due to ETF violations on both domestically and internationally.
Christopher Windsor
33282 Morning View Dr.
Temecula, CA 92592

I purchased an hp product in late 2006. i never to my knowledge mistreated it ie dropped it, hit it on a wall, stepped on it, but as of late, i'm thinking about throwing it out the window.
One day, the thing just stopped working. i switched hard drives, nothing, changed the memory, nothing. it would turn on, and then imediately start rebooting itself every 4 or 5 seconds. the battery came out about 6 months prior due to massive overheating.
Hp sucks. and i want the world to know.
i also want the world to know that i am writing this from my new macbook pro. which will NEVER DIE.
thank you hp for sucking so bad.

Was talked into bying printer on shelf was on sale for $59.97. The store clerk could not remove lock as did not know combination. Was told to come back the next day and when I came back to purchase the laptop & printer (Sale) I was told was not right number and the printer was $100.00. Also the laptop was not reformatted to factory default and was on the phone with hp on how to restore the laptop... Also, I called the clerk and he kept saying to me we do not honor our customers credit or a $50.00 payback. The only reason I bought the printer was for my son's graduation present... I am so disappointed that I will never return and will discourage anyone from going to this store ever!

Dear Victor
we can't recieve your money, and I checked your order has been closed,
order number is [protected], if you have not got back your money of this order, you can email to Aliexpress and ask them
their email address is : [protected]@aliexpress.com, must tell them your order number, I think they will reply you quickly. HP DV6000 motherboard AMD CPU MCP67M [protected]% Tested GOOD
Order Number:[protected] Fulfillment by AliExpress Order Date:24 Mar 2011 09:35
HP DV6000 motherboard AMD CPU MCP67M [protected]% Tested GOOD N/A $89.88 1

Jerry shao
Chat now!

0 new
$94.09 Transaction Closed
Re-Order

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I bought 2 CQ-56 laptops for my daughters at christmas, from the time they where taken out of the box one of them has not functioned long enough to use( after about 15 to 30 min. it would crash).It was sent back 3 seperate times for repair, replacing the same parts 3 times! Still comes back the exact same way, so they arranged a replacement and i agreed to accept. After sending the old one to their recycler i waited for the new one to arrive, waiting a week with no responce from hp, i called them only to be told that the replacement offered was out of stock. We are now almost half way through the year and my daughter has yet to use her christmas gift. I will never buy another HP product as long as i live and i make sure to tell everyone i meet my wonderful HP experience. Also sent an email to HP CEO, we'll see where that ends up?

I purchased my hp pl4260n on july 2006. One afthernoon on november 2010 I was looking at tv and heard a pop sound and tv went blank. But I could still hear the sound and hear the channels turning. I paid too much money for it what is the problem. Help!

I wish I had known about Hewlett Packard not having a 1-800 support number unlike most other big name computer brands, since you pay extra for the name.

When you go to their support site on the web you are run in circles until you finally get frustrated and give up.

If you want to email them to complain about their useless web support, you have to select a number of choices about what you want to email them about and again you are run in circles.

If you like complicated puzzle's, buy a Hewlett Packard PC and try to contact them.

It's harder than Chinese arithmetic.

I bought an HP Pavilion 510c 5 months ago and it has been nothing but trouble. After a couple of months I received the message "operating system not found" rendering the computer unusable.

It was returned to HP who installed a new hard drive.

Upon its return to me I began having a problem on startup and upon rebooting where the screen it would just be blank. HP stated it was probably a motherboard problem and decided to send me a whole new 510C.

Guess what? It had the same blank screen problem. I have been instructed by HP at least 10 times during the course of all these problems to restore my computer to its original factory settings which means that at least 10 times I have had to reinstall all my programs such as my virus scan, etc.

This takes hours each time I do this.

My warranty runs out next month which I guess will be great news for HP --- they'll not only have received my money for the computer but now they'll be able to charge me for tech support.

My next computer will definitely not be an HP.

I have been an HP customer (PC’s and Printers) for many years. I had heard how Mr. Hurd had gutted a number of company functions to maximize profits and the impact on their product quality and reliability appears to be one of its first victims.
I purchased a C309a all in one printer a year ago. It failed seven months into the warranty period for a transceiver failure (wireless connectivity). HP sent me a new unit. Five months later the new replacement failed for the same thing. Since I was outside the warranty by a couple of weeks, I had to purchase my third C309a with an extended (2 year) warranty. In talking to one of the many technical support people I learned that HP does not do failure analysis of returned printers. They simply replace and move on. So if material or design issues crop up, they keep shipping the same problems. The third printer had the well documented “sleep” software problem. Once it went into sleep mode, it would not wake up with out a manual power recycle. I was unhappy with this third failure and this led to an escalation to HP’s Case Management program.
To be sure I would get a printer that worked, HP upgraded me to their C410a printer. The new unit was dead on arrival with a “carriage fault” that Tech Support could not rectify. I now had a bad C309a and a bad C410a waiting for HP to send me shipping labels to return them. This took two weeks. Once these units were returned to HP, a second C410a was shipped to me. I completed the set up on this fifth printer and was ready to print when the printer went into a mode that I could not get it out of. Tech Support spent an hour with me on the phone trying various possible solutions and then concluded it was a fatal firmware problem and the unit would have to be returned. I have been unable to print anything for over a month now.
One could conclude that when it comes to hardware and software, HP can no longer build a reliable color printer.
HP’s final disposition: They will refund the original purchase price as soon as I haul this fifth failed printer down to Fedex and they receive it. I am no longer an HP customer.
The other problem is the inconsistency of their “customer service” Every failure was handled differently.
At first they shipped a replacement printer as soon as Tech Support concluded my unit was broken. This changed to HP having to receive the defective unit before they would ship a replacement. Just waiting for them to send me a shipping document added a week to this process. Then they had Fedex come to my door to pick up the next defective printer. Now they will only refund my money if I haul this last unit down to Fedex and they receive the unit. When the third printer failed I had no box to return it. HP could not send me one and I had to pay to have it packed for shipment. I put this last (5th) printer in the original box, but their policy is now to ship me a box I don’t need or want to ship it back.
It is clear that HP has lost the quality and reliability recipe. The long waits (40 minutes +) for Tech Support or a Case Manager are further proof the company is in trouble. Buyer Beware!

On June 21, 2010, I purchased a tablet p.c. through HP’s Homestore/Paypal for $989.84. The tablet is fully covered by a supplemental “house-call” service plan that I purchased for an additional $331.19 in December of 2010. The “house-call” service plan claims to provide technical support and to protect against damage to the tablet. The “house-call” plan is advertised as providing the customer with convenience and peace of mind by claiming that a service technician will come out to my location within three business days of the reported issue if the problem cannot be resolved over the phone. In my line of work, like so many others, “down time” can generate a tremendous amount of stress while creating significant reductions in productivity and profitability. Therefore, I purchased this machine and invested in the accompanying, relatively expensive service plan so that I would have reassurance in the event that I needed tech support or if the unit was ever damaged.
On March 5th, 2011 my tablet p.c. screen cover was cracked when a peg installed in the keyboard pressed into the screen upon closing. Since the tablet is a touch screen device, my p.c. was rendered rather useless. I immediately contacted HP when I was told that they would send me a box and my tablet would have to be sent to a repair facility, then shipped back to me within 7-10 days. This option was completely unacceptable. First of all, I paid for and expected an in-home repair, with a three-day maximum turnaround time, as explicitly stated in the warranty. Secondly, I use the tablet for law school and for courtroom presentations so I cannot afford to have it sent away for over a week (+) while it is being repaired. Further, I have sensitive client data on the tablet that I cannot allow into someone else’s unsupervised possession, even in the process of repairing the tablet. It was for these reasons, in the first place, that I opted to purchase the much more expensive “house-call” service plan with the guaranteed three-day turnaround time service.
On the first day, I contacted HP and clearly explained my issue, but was met with constant “transfers”, “please holds”, “escalations to supervisors” and “accidental disconnections” which amounted to having to call back twice and spending over four hours on the phone that day. Ultimately, I spoke with Harish Prabha, a Level II Supervisor in HP’s Hardware Dispatch Department, who promised to call me back within 24 hours. I never received a call back from anyone at HP.
The next day, I called back to reiterate the urgency that my computer be repaired and to let HP know that I was very disappointed and frustrated that they were not honoring the warranty I paid good money for. The supervisor again insisted that they would not be able to send out a repair technician and there was nothing she could do. She said I would have to speak to a “case manager” in order to see if a technician could be sent. I informed her that HP’s choice not to honor the warranty was a breach of contract and also represented false advertisement. As many times as I was placed on hold, I heard the commercial for HP’s “in-home repair warranty” play no less than 5 times. The commercial asserted that a technician would come out to the home in the event a repair was necessary. This clearly reinforced the existing terms of the contract. After being on an extended hold, my wife saw that I was becoming increasingly upset so she recommended that I call back the following day and try to speak with someone at HP’s corporate offices.
The following day, I called HP corporate offices. I explained the situation and was assigned a “case manager” named Alexandra. Alexandra stated that this type of repair could not be completed in-home and that I would have to send the computer in. I then informed her that I had contacted local HP-authorized repair shops and they offered to fix the screen within 20-40 minutes. I asked if HP would reimburse me for the cost so I could move on. She declined and said she could send me the part for the computer, but that a technician was not available to come to my home for repairs. I told her this was unacceptable because I am not a technician and don’t know how/ wasn’t comfortable performing this type of repair.
Tuesday, I called HP corporate office again and Alexandra stated she would look into what she could do to get the computer repaired and then call me back. She never did call me back. I called HP back later that evening and was connected to Alexandra again. This time she told me she had good news; that she could arrange to have a technician come out to my office and fix the computer Thursday, March 10th. Although this was 5 days after the incident was reported, I just wanted my computer fixed and so we arranged to have the technician come out to my office that Thursday. I was still very frustrated after spending over 8 hours total on the phone, but I was glad to have the promise that I would have my computer back up and running in a couple of days.
Wednesday, however, I received a voicemail from Alexandra stating that there were no technicians available to keep the promise for the Thursday repair. I called back and she said the earliest possible date was Monday, March 14th. I reminded Alexandra of the warranty provisions that had already been violated at which point she absurdly said “the warranty is subject to change”. After reminding her that a warranty is a contract, and therefore not subject to change, I recapped all that I had been through trying to get my laptop repaired; I reiterated that I had already been extremely patient and that HP had wasted a lot of my time and done absolutely nothing. I told her I would have never purchased a $1, 000.00 piece of equipment backed by a $330.00 warranty if the company selling both would not honor its word on either. I told her that a “maybe Monday” would not work. I told her that I would be out of town for a conference Monday and asked if they could have a technician fix it in Cambridge, MA since that is where I would be for a week. She said that she didn’t know and made no attempt to find out if that suggestion was possible. I then informed her that if HP did not get the technician out as promised, so that I could use my laptop for class and work as intended, that I would be returning the machine to them. I then gave Alexandra three options: 1) fix the computer as promised under the warranty; 2) reimburse me for the cost of having it repaired myself; or 3) I would contact my bank to request a refund because of the obvious quality issues with both the machine and the warranty. Alexandra informed me that there was nothing else that would be done to honor the warranty and that I would just have to contact my bank if I didn’t want to wait the un-specified amount of time.
For me, this scenario represents the worst of the worst corporate philosophies toward customer retention and customer service. I gave this company my hard-earned money and numerous opportunities to fix a defect with the machine’s quality. I also endured hour after hour on the phone trying to make things work with the warranty repair. Ultimately, HP chose not to honor their warranty. I am very fortunate that the problem was with the screen instead of the hard drive whereby I would not have been able to transfer my data to another machine while searching for a solution (a solution that was supposed to be provided by the manufacturer, not the customer). I am just lucky that I am not experiencing a situation that could have cost me even more time and money than this one has. This ordeal was an obvious wake-up call that I need to immediately find another company to entrust with my business. My bank has my back on my complaint and is refunding my money. I am also following up with a formal complaint against HP with the Office of the California Attorney General for false advertisement and willful breach of contract.

I recently bought an hp printer from costco. When I got it home and hooked up the application panel would not light up to perform any function (I. E. Scan, copy, print). I contacted hp and, after extesive troubleshooting, was told it could not be fixed on-line. They said they would give me a coupon to go get another printer. The coupon turned out to be a joke, it was for printer cartridges and other support items for this printer. Still don't have a new printer. Hp support ***! Hp does not care about their customers only the money!

I started renting an HP laptop at $60 bi-weekly. Shortly after starting to rent it, the charger went funny. Sometimes it stops working. I like to take the battery out so I'm not overcharing it and zonking it out, so I like a working charger. When I took it in to complain, they told me I shouldn't use the charge chord. That it was only for traveling. It didn't make sense and they didn't make any effort to replace it. Then last week, the night I paid my 60$ payment, my operating system was erased. I took it in. They didn't give me a replacement loaner as promised. They did a poor job fixing my problem and I was sent home with it after only an hour. It kept freezing and was incredibly slow. Then this morning, the harddrive went. I was mad. So I did a little research. Why was my "brand new" laptop delivered to me without even a box or intrustion manuel. Why did it look dirty and scratched. Turned out the laptop they sold to me as a "new" laptop was someone's second hand computer. So I will have paid over $1500 for a secodn hand computer.
This morning I outright bought a brandnew laptop and I am returning the computer I have from EasyHome. I am a very dissatisfied renter.

My husband and I purchased a laptop brand HP (the price QR3099 equal to
530 poundsterling)in Virgin Megastore in Doha, Qatar on thursday feb 17th, 2011
around 8 p.m.
As soon as we got home we set it up and turned it on. Immediately we heard a
loud noise of fan comming from the laptop.
Because the problem persist, we determined to return to the store the next day.

When we talked to the employee he said that we cannot return it unless there's
manufacture defect on it.
We explained the problem and asked the store to check it.
After a couple of days they told us that the problem fixed and the store cannot
tell us what went wrong with the laptop but whatever the problem was, it was
fixed according to the employee.

We went home and turned on the laptop and the EXACT SAME PROBLEM OCCURED. My
husband went back to the store immediately and the employee said that the loud
noise is normal.

NORMAL?

My husband and I have been dealing with laptop for more than 10 years and we
know it for sure that THERE IS something WRONG. The very loud noise (it sounds
as if the computer working very hard and the fan keeps sounding as if the
computer is trying to reboot. bear in mind we just turned it on and hasnt put
any file into the computer yet so the machine is not supposed to sound working
hard) is not supposed to be there! the store staff kept bluffing trying to make
us accept the condition of the defected laptop.

She refuse to refund our money and said IT IS THE STORE POLICY THAT THERE IS NO
REFUND OR EXCHANGE. IF IT IS DEFECTIVE THE CUSTOMER SHOULD SEND IT TO THE
SERVICE CENTER AND IF THE SERVICE CENTER CANNOT FIX THE PROBLEM THEY WILL
CONSIDER TO EXCHANGE THE PRODUCT. But what is the acceptable timeline To wait
until it gets fix? this is a brand new laptop we are talking about not the one
that has been used and suddenly get damaged! It should be THE VIRGIN MEGASTORE
RESPONSIBILITY TO DEAL WITH THE DAMAGED PRODUCT BECAUSE THE STORE CAN RETURN IT
TO THE MANUFACTURER!

I am very surprise of the staff statement since we haven't got any chance to use
it yet. It damaged already when we received it. We asked to talk to the manager
and she says the manager is away. I went there again by myself few days later
and still the manager is no where to find. Talking to the store employee is like
TALKING TO A TOMB ! all of them just repeat the "it is store policy...".
EVENTHOUGH THE PRODUCT HAS BEEN DAMAGED THEY STILL REFUSE TO REFUND? AND KEEP
SELLING IT? IS IT HOW THE VIRGIN STORE MAKE MONEY ALL OVER THE WORLD? This
is a LOW MORAL trading practise.

It has been 2 (TWO) WEEKS since I bought it and I have never been able to use
it.
The store still refuse to refund our money!
This is getting STRESSFULL because I really need the laptop ASAP. I will go on
vacation for a month start end of march which means that if I wait until they
fix the problem, it will be another 2 months till I can use it and I am sure the
store will use it as a ground not to refund my money back because it has been
over 1 month.

I am VERY DISSAPOINTED for the service I have in Virgin Megastore (I should
refer to it from now on as Virgin MegaTHIEF).
If I dont hear anything from the Virgin headquarter regarding my case WITHIN FEW
DAYS, I am so determined to write a CONSUMER COMPLAINT REPORT in the media here
just to alert other potential victim. Not only the media in Qatar but also
online media, I really dont want anybody to have the same bad experience as I
do. This irresponsible merchant shouldn't be out in the market.

I hope the virgin store can evaluate my case and do a responsible action to your
customer.
call me to my mobile : +[protected]

your VERY UNHAPPY customer
Yossi anas

I attempted to copy a document and the printer jammed... Cannot get paper out... Printer won't work

We bought an HP 50 inch plasma in 2017. Recently as we were watching it there was a very loud popping sound and it went out. has not worked at all since. We called Best Buy about a repair and they gave us a number to call. The man who contacted us back said they do not work on HP's and that they have not been in production since 2017, that the parts were difficult to find. We than called HP. They wanted a credit card to even discuss it, than they said that for 700.00 they could refurbish it...right. So, we have this 1800.00 T.V. that was supposed to be "top of the line" and Best Buy kept harping om how this thing would work for over 60, 000 hours. Considering we work 60 hours a week and don't keep the television on all of the time, it fell WAY short of that promise. We also have heard that there were specific problems with these televisions, as I am registered with the company they made no effort to contact me and offer any kind of assistance knowing there was a problem. I would think at the very least they would offer the refurbish for free or at the value of the parts which should be way less than the 700.00 they want. I bought this brand because I have always had H computers and was assured I was buying another great HP product... NOT. I am very disappointed and would very much like my money back.

I bought this printer about 8 months ago or less and have hardly used it, mostly because approximately 70% or more of that time, it has not synced to my computer for me to use. It is an office printer but just myself using it and my kids have been able to squeak out a few reports on it. So an ink message comes up and I am shocked it could be out of ink when I haven't even been able to use it. Took a screen shot of the ink level and it does not look ready to replace to me. Without replacing it though, the printer ceases all function such as scanning images. This is really irritating. Want my money back so I can get a printer that is not an ink scam.