JC Penney
Reviews and Complaints

Hello, I am new to JCPennys and have not had a good experience with the coupons that have been supplied to me, either on-line or in the mail.
I have placed several orders and even with customer service they too could not get the coupons to work.
So, I am not complaiing about the customer service but about the inability to use the discounts. I am confused if they are given to me to use toward purchases why can't they be ulitized?

Disapointed being a new customer. If you have any information to help me toward using the discounts, greatly appreciated.
Mary

I ordered item #[protected] and I believe the girl said it shipped to the store on the 8th. It's now the 15th and I received no notification. I was at the store that day returning shoes and did not get my shipping fee money back. 8.85$. I returned them to you so I should charge you a shipping fee. I inquired about my order and was told no they're not there. The next day I get an email that a shirt I ordered was there. I picked that up. But was not given any shoes or told. It's been 2 weeks. Previously I also ordered a little girl jacket and it was to be shipped to the store. Oh it went to a store but not my store. I live in NC it was shipped to Texas. They were very nice at the store and shipped it to my house. I don't know what's going on JCPenney but your failing miserably. I need these shoes for work. If someone returns an item include the shipping. I work too hard for my money. Your going to lose customers.

I ordered a mattress protector online approximately two weeks ago and had it shipped to the store. I got to the store and the girl and her manager could not find my order in the back. She refunded my card and asked me to go to the bedding department to see if it was in stock. I did that, just to find out that it wasn't in stock so I spoke to the manager Teresa who agreed to order it online for me. She never asked me to verify my address and now my order is shipping to the wrong house since I moved from Pittsburgh to Austin. She said I could call and have it changed which was inaccurate as the girl on the phone said it was too late and it's already in process. I am so mad that I wasted my time and gas for my car to drive out to this location and nobody has a clue what's going on! My original order number was [protected]. My new order number is [protected].

last week I went for shopping in penny, I selected cloths I wanted to buy and waited for the customer service to help me to pay it. there was no one at the cloth service station so the very nice old gentleman in the jewelry section tried to help me, I also had a coupon for 20% off . I realized that I forgot my wallet at home. so I left my stuff on the jewelry counter and the guy put my coupon inside the jewelry section, he was like you guys can come back and I will help you . I went back home and got my wallet . my stuff was there but the old gentleman who was helping me wasn't there, I needed my coupon so I tried to reach out to the other lady I saw in the cloth section, I tried to explain her that I need my coupon and I need these cloths . she came and tried to open the little door in the jewelry section and she said oh I cant open it, I asked her is there somebody who can help me, she is like there is no one.
I went to the makeup section and asked that girl if I can get anybody in the jewelry section since my coupon is there, she announced on the phone, I waited again nobody came, I went again to the girl in the makeup section and explained her that I need my coupon, she same and opened the door and handed me my coupon.
I went to the lady in the cloth section, and told her we got the coupon and ready to pay for it, she is like coupon is 20% and I need your jc penny card which I didn't have at that time . so I said ok I have 15 %, could you please use this, and she was like I cant it says coupon has been used already, so I cant use the 15%. almost 45 mins to but cloths and to pay for it, I asked that lady if I can have a manager or supervisor who can help, she said there is no one who can help me, no supervisor no manager . are you serious there is no one who can help me ...I took my cloths and took them to 2nd floor and paid there, used coupon as well . I told the lady Nancy who helped us with the payment that I want to talk to the supervisor, she called the supervisor. I talked to him told him what happened, and tol d him that I am going to complain, he was like ok..
worse experience ever, wasted my time there, no help from customer service

I called the salon at 12:05pm on Sunday September 10th and asked them how much they would charge to wash & blow dry a 9 year olds hair. She asked me how much hair she has & I told her she has a lot. She told me $20 okay that's fine I'm on my way. I get there she looks at my daughter's hair while standing behind the desk with her face scrunched up and says well I know I quoted you $20 on the phone but it's going to be more. I asked her how much more she looks at a paper and tells me $75 I kindly said no thank you and walked away😡 so now that you seen that it was an African American child you want to up the price? Black salons don't even charge that much! I felt so embarrassed I will never step foot in that JcPenny's ever again.

I've purchased these tee shirts for several years. I have one that is several years old in a size large that fits beautifully. The product changed over the years and had to purchase an extra large which completely changed the look of the shirt. This year I purchased two extra large shirts. The product has changed again. The vneck is abbreviated and as a result the look is disproportionate. I won't be wearing this year's version. As I noted earlier I still have a shirt I bought in a size large in 2010 that fits beautifully. I wonder if you could reevaluate for next year's production.

(09/09/17) I stood at the counter waiting to be helped when a hair stylist arrived with 2 elderly customers to ring up their service. I wasn't acknowledged at all. A few minutes later another hair stylist arrived at the counter and stood directly across from me signing on to the computer. She too didn't acknowledge me let alone make eye contact. She in turn went to help her co-worker and the 2 elderly customers who were together and according to their conversation would be one transaction. After more than 7 minutes of being ignored, I stormed out. They lost my loyalty and business.

I had a hair appointment at this salon for 2:00 pm with gwendolyn dejesus for a foil treatment and styling.. I arrived at 1:50. The girl at the desk told me she would let gwen know I was there. Gwen came out and assured me the nail job she was doing would be finished in 10-15 minutes tops. That was fine and I sat down to wait, and wait and wait and wait... It was 2:30 pm before she finally showed up. I told her I didn't appreciate the long wait and if I were respectful enough to come on time that was the least she could do was be on time. I asked her if she had overbooked but I suspect she took a walk in for nails not caring if her next appt. Would have to wait. Instead of apologizing or even acting like she was sorry she told me she didn't care to do my hair and would reschedule me with someone else. She's got more nerves than brains... How dare she assume that it was her right to do that without even asking me if that was what I wanted. If she had even acted a little bit sorry for the wait I would have gotten past it but she acted like I had done something to her. I will never set foot in that salon after this experience with someone who isn't even polite to customers. I have to say the lady at the desk was very nice and did apologize for gwen's impertinence and seemed embarrassed by the whole thing... Frankly if gwen were working for me she would be fired immediately. I allowed myself a few days to cool off before I decided to do this but the longer I tried to be nice the unhappier I got so that's that. It makes no difference to me what you do, I may not even shop in your store anymore at least till I stop being angry...

Hello!
My name is Ky
Today September 8th 2017, I visted the Sephora at Southland Mall around 2pm to purchase Rihanna's "Fenty" foundation. Since the moment I walked into Sephora I was not once greeted or asked if I needed help any time during my shopping experince and being the only African American woman in the store I felt very excluded and invisble to the associates. However it was more than enough associates to help everyone (all 6 people) in the store except me yet there were 7-8 associates working the floor. I shouldn't have had to walk up to a associate and ask for help when everyone else got a greeting and services. I've always purchased from Sephora but having this experince makes me never want to shop there again. I am human!

Today we went to Thousand Oaks Jc penny, zip code 91360. We had a very very very bad experience from the employee ave or eva(when asked she said these two names without clarity), Assoc:0150. We went to have a hair cut to my son(who is 5 years 9 Months), her behaviour from starting itself was very bad and while doing the hair cut she trimmed my Son eyebrows on one side. And to adjust that she said the similar cut on other side even though we are saying donot do as we don't like cutting the eyebrows. But without listing our words, she did to the other eye saying that i will balance the damage. when asked why and how you did that first of all, she is simply saying, kid moved so it happened. And the worst part is, when we asked we need to talk to your store manager, she satrted saying this is why I don't like these type of people. is there any reason to say that? when we asked her name, she started keep on saying that we don't like these type of people and their behaviour and so on...

we have been to this jcpenny many times over the year but never experienced this worst behaviour from any of the employee.

kid's will move a bit and if she is not capable of doing hair cur for kids, she should let parents know, instead she did the worst to the kid and started back firing on him.

Please TRAIN this lady on how to behave with customers and mainly with kids.

And my suggestion is, do not take have kids hair cut anytime with this lady.

On 9/5/17 I purchased a bed online at JCPenny.com. Received email stating it was being shipped to my billing address instead of my home, and called the next day to report the discrepancy. After numerous calls to both Columbus and Milwaukee, Customer Service finally told me twice the situation was fixed. Today I received another call from Customer Service saying the problem still exists, and I'm supposed to call UPS to see if they'll ship it to my home. I told her I'm not calling anyone, and to cancel the order. After six or seven more calls, providing a call back number just to be immediately put on hold when called back, Taranda in Milwaukee said there's nothing she can do. The order is being shipped to my billing address, where I've already informed them to refuse it, and I assume I'll get a refund eventually. I am a 100% disabled veteran on a fixed income. I cannot move this bed the 15+ miles from the Post Office to my home, nor can I spend hours on the phone being aggravated, abused, and/or ignored by uncaring and unhelpful staff. That, and the fact they have $175+ of mine that could pay for my groceries for a month, leaves me with no alternative except file complaints. More waste. I'll never shop JCPenny again

Not the first time I realize that it's one of the worst companies in the world. Gave them several chances and none of them was justified.
Their most terriblу part is unprofessional employees they hire and because of their rude and unethical behavior and treatment, there's no desire to visit their stores or to buy online. It's just lovely that you have rude people both: working at your stores and working online. Like they are the same.
They may cancel your order without any warning and when you call them to ask why, they show their attitude.
Worst of the worst

I purchased a LG washer and dryer 6/21/17. A rebate form for a $100 Visa card was sent the end of June. When I inquired about this I was told missing serial numbers and a delivery slip were not submitted. I resubmitted a form with the missing serial numbers. I was told by the jcpenneny store manager ( Steve ) from store #2364 that the delivery service they employ does not give delivery slips and the rebate center was aware. I called the delivery service and they stated that as I was told a delivery slip is not given to the customer and I would have to contact the store.
I called to check on the rebate ( not notified by the rebate center or jcpenney clerk ) and was told it was denied due to no delivery slip. I was livid and contacted Tina my sales person from the Walden Galleria store approximately 5 times about this and was assured I would get the delivery slip and it could be resubmitted in spite of the due date. I again summitted a rebate form stating if the rebate was not available I would like to return the appliances. After weeks of not hearing anything I called the rebate center and was told as a courtesy to ME! they would honor it THIS time. Are you kidding me? A courtesy to me?----I tried everything and got no cooperation.
I called Tina about 10 days ago and she said that she got the delivery slip and would send it to me. Guess what? ---no mail!
I would like to express my dissatisfaction with jcpenney customer service and especially Tina, my sales person, from your Walden Galleria store.
Any thoughts how this should have been handled? I would appreciate your feedback.
Karen Lemmo
[protected]@yahoo.com

I was asked to give a review on a waffle iron we purchased.. I gave an honest, straight foreword review... applauding the item.. I received a note... My review was accepted. Today, I received and insulting note.. it was rejected because I did not write the review that obviously, your paid advertisers use... Penny stores are closing.. perhaps someone should review what these "Professionals are doing.. I have been a customer for many, many years.., maybe I should walk away., as others have done...
MRN

I purchased a pair of black Moccasins for an event from JC Penny in Richmomd, Va at the end of last month and it is the 2nd week of Sept and my right shoe's thread has come aloose and the shoe is ripped. I am not happy with this $39.99 + taxes pair of shoes purchased. It has not even been a month of having the shoes and they are ruined. I must say they are comfortable, however the quality is just not there. I can't return them because they won't take them back and give me my money. Lesson learned, I will not purchase anymore shoes from this store.

I was in the jcpenny on Sep 4 and Sep 5 in the Baytown tx store and I went for the penny sale where on the 4th I was able to buy 2 items per person per transaction for 1 penny per item but on Sep 5th when I went back I watched other customers have different transactions for a 1 penny but when I went to check out they refused and said that 2 items per family not per person per transaction . The management there is running there store poorly I was very disappointed as were my sons and daughter who had picked out clothes they liked but we're unable to get because management chose to change the rules today for us .

I made a special trip on Sept 2 to the JC Penney's in Provo at the Provo Towne Center Mall. I had heard they were having a sale for the labor day holiday. All clearance items were 'buy one, get one 50% off'.

I found two blouses that I really liked and went up to the cash register. They both had pink clearance price tags on them of $21.59. They rang up at $21.59 and $19.99 - with no 50% discount. I asked the cashier who told me that if the computer didn't take off the discount then they were not on sale.

I showed the clerk the white papers that had been placed with each of the clearance signs. It said (although not exactly) "Buy one, get one 50% off. Includes all apparel, shoes, jewelry etc. Does not include appliances or furniture"

The clerk called a supervisor and the supervisor reiterated that if the computer didn't add a discount then they were not on discount.

I had planned to pay $21.59 for the one blouse and about $10.80 for the other, for a total of $32.38 before tax. But your computer totaled it at $41.58.

I walked out without any purchases that day, feeling I had been lied to by your advertisements posted at almost every clearance area in the store.

So much for shopping at Penney's in my future.

On Monday, September 4, 2017 I went to the JC Penny at the Mall of Georgia in Buford, Georgia.

I have been a long time customer of JC Penny. I have never had a negative experience. I have always been treated with courtesy and respect. The sales associates have always gone out of their way to ensure I was satisfied.

I post this compliant because I hope an executive or someone apart of the executive team is made aware of the treatment I received.

I went into the store on Monday, September 4, 2017 to return a pair of dress slacks. I did not want a refund. I wanted an exchange. The slacks I wanted to return where in good condition with all of the proper tags in place. The garment was not defective nor had it been tampered with in any way.

I was told by Mark Jalaly, a sales manager, if I wanted to exchange the slacks I would be a given $1.97 for the slacks. I expressed my disapproval then the "manager" stated he would give me $9.99 for the garment, utterly atrocious. Unfortunately, I had the garment for more than the allowed time. I do not often shop in department stores. I figured I could return the slacks when my schedule permitted. I had done a similar thing in the past and I did not have any problems. Unbeknownst to me I had a time line, unfortunately I had not read my receipts. I wish I had and then I would have know to return the garments sooner. As a matter of fact, I had attempted to return the garments once before but my size was not in stock. Go figure.

The one thing I learned throughout this process was to read my receipt and if I have a size that does not fit properly to return it to the store immediately or it will NOT be returned for a comparable amount. After, I have licked my wounds, I am sure I will shop at JC Penny in the future. They have sell great quality, affordable, professional clothes.

Managers could you please consider increasing the return policy when it comes to same style and brand exchanges?

Thanks for allowing me to express my concerns.

At approximately 3:30 on Sunday, September 3, we shopped at JCPenneys at Stonebriar Mall in Frisco, Tx. My husband was trying to purchase a Nike jacket and sweat pants for our daughter. The sales clerk would not scan the clothes until he agreed to get a JCPenney credit card. She also said that he would get 40% off of the purchase. When the card was approved, Sonita then told my husband he couldn't get the 40% off Nike purchases. He didn't purchase the items. Later he complained to another manager, who asked for Sonitas name. We saw Sonora in the store later and she followed us around and told me that she knew how we felt without allowing me to say anything. I had to tell her to quit following me around the store but she continued to do so. I have shopped at Penneys my entire life but this experience had turned me off from ever coming to the store again.