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I recently opened a claim regarding a lost package I purchased. Initially, I was told by a representative that I needed to submit a police report to proceed with my refund request, and I complied. However, due to delays in receiving the police report, I informed the representative that I had to travel to Brazil due to my father's hospitalization but wanted to ensure I followed the correct procedure for my claim before departing.
Unfortunately, the police report arrived after I had already left for Brazil. Upon my return to the USA, I received a call from the 114th Precinct, informing me that I could access my report online. However, when I checked the status of my claim with UPS, Afterpay, and JCPenney, I discovered that my claim had been closed unfavorably, citing proof of delivery, without giving me the opportunity to submit the necessary documents to support my case.
I find this handling of my claim to be unprofessional and disrespectful. Therefore, I kindly request that UPS, Afterpay, and JCPenney reopen my claim and reconsider my submitted documents. I have not received my item or a replacement, and this situation has also negatively affected my relationship with Afterpay due to nonpayment.
If my request is not considered, I will escalate this matter to the Better Business Bureau and the Consumer Financial Protection Bureau. It is crucial to address this issue promptly and fairly. I believe in fighting for what is right.
Thank you for your attention to this matter.
Sincerely,
Lucke Metzger
Desired outcome: Refund!
