Jewel-Osco
Reviews and Complaints

I am very disturbed that an employee would look a package (already paid for) and change one item with 5 pieces of fish to 5 items overcharging me by $81.62. Luckily the mischarge was caught. However, no apology was offered and they attempted to short me $.42. In addition, they told me I would have to wait on the correction. Why would an employee change an order already paid for. And, the fact that she thought the one fish packet with 5 pieces of salmon meant 5 packages is beyond belief. I think I deserve and an apology and the employee needs training. The employee was out of line and the fact that she was willing to charge me $81.62 for one package containing 5 pieces of Salmon portions gives me great concern.The date of this occurrence was Saturday January 29, 2022. Note: I did speak to someone on the phone and a store manager but the were busy and blew it off.

I'm filing a complaint about how I was verbally attacked by a store manager name tagged Lynn N at Jewel in Lombard at Roosevelt and Main this morning at 7am.
As I was at the self check out all alone literally the only person in all the lanes, I'm greeted by Lynn yelling "if your not going to wear your mask you need to stand 6ft away, I have Grandchildren!" I don't know how anyone at the self check out could stand 6ft away from it and check out? I did have my mask on while shopping and wasn't even thinking it wasn't on. Just super rude! Alls she had to do was ask nicely. The woman thinks she owns the place and thinks she has the right to tell customers what to do. If I see her again I will say something to her. She doesn't look good in representing the team at Jewel after spending over $300.00 in grocery's.
Attached is my receipt for your reference.

on December 30 2021, I went to the Deli to get a bucket of wings which you had on sale at the Jewel on 1040 Summit St, Elgin, IL
No one was there but me to be helped and four Jewel deli people. Once again, I waited 4 minutes, with Jan looking up once, and Sol looking twice at me with no service from either one, so that's when I began timing them.
Finally Linda came over and I asked for everyone's name.
When I asked for Jan's name she came running over and I told her I only asked for first names and told her what I was going to do because that Deli needs someone that loves working there.
Jan all of a sudden came over and helped Linda but I told her I saw her looking at me and expected her to help me but told her "you just kept pretending you were working on the same empty pan".
This is not the first time I have been treated like this in the Deli. All the other depts. are good especially the Produce which has very helpful people now.
I would like to suggest that a supervisor be at the Deli at all times or a Lead person that will direct the staff for the day. Its been a constant issue and unfortunately I am only 5 minutes away and with gas prices, I must continue to shop there to save money. I would love to go to Larkin store but its on the West side of Elgin and I feel I should not be the one changing stores. I am sure you can see by your records that I shop there all the time.
Please direct the Deli to be Customer oriented so people would come back with good reviews.

On December 20th I was injured at the self check out lane at the Stoney Island store in Chicago where the Manager, Antione Jackson was made aware. There was a steel piece of hardware sticking out of the machine which I hit my leg on and broke the skin making it bleed and swell. Pictures were taken and I am on blood thinners which made my bleeding more serious. I do not want to make a big thing out of this but my leg has still not healed. I am a diabetic and it takes longer for me to heal. However, I would like to be compensated for my injury as this was due to negligence. As advised, I would settle for a $1500 gift certificate. Thank you.

I have been getting my prescription s filled for over 30 years now at osco drugs.. My medicine is supposes to be on auto refill every month, but that is no longer happening. This needs to be corrected. Also, whenever my medicine is ready to be picked up I would receive an automatic phone call at 10:00 am in the morning letting me know I can pick up my medicine. I no longer get that phone call. When I complain to the pharmacy, I am told that customers with landline phones are all complaining about the same issue. Everybody doesn't have a cell phone. Or computer, we cannot get a text to a landline phone. This issue needs to be corrected. As soon as possible. Your system needs to remember that some of us are old school, and that we do not have cell phones, just landline phones. Please correct your systems to contact us for our medicine when it is ready, by calling our landline phone numbers. Thanking you in advance for services. Miichelle redeaux. [protected] s king drive chicago il 60628

JEWEL-OSCO has been selling its 17 oz plastic bag of Sesame Sticks for years. Price has been running at $5.99. I buy them at least once every month, every year, year after year.

The zip-lock type of closure at the top HAS NEVER WORKED! To repeat, the zip-lock closure does not seal, no matter how many times you try it, and no matter how hard you try to carefully mate the two sealing surfaces. Also, it does NOT matter which end you try to close it from, and, no, there is no debris in the channel of the zip lock closure. The Jewel QC people, consultants, and/or Materials Design Engineers really messed up on this job.

As an aside, this failure has existed for years and years. This is not a new failure.

I bought a bowl of melon for 6.59 today and it's so out of season it's ridiculous..Hard as a rock and completely tasteless…

Legal Notice
Jewel Food Store no.3346
This is hereby a legal notification that's notifying you sir-mam that as an official for a Jewel Osco Grocery store no. 3346 located, therein a 1224 S Wabash, Chicago Ill, 60605; [protected] you sir-mam, is hereby being notified of a legal claim for a certain cause or matter, concerning the staffing therein a stated Jewel Osco. Thereon, a November 16, 2021 @ 7:20 pm as I was therein the process of buying some things therein the self-checkout lane thereat the Kiosk problem had occurred, with the Kiosk, and the staff assistance was need so as a result of the green light blinking from the Kiosk, therefrom the staff a customer service agent was thereby needed, however in accordance to a Jewel Osco store policy, and custom procedure(s), she had claimed that is the staff member thereby accosting me so stating, that all black people have t wear a face mask for customer service and then she had assaulted me therein, the self-checkout lane, so as a result I was held therein custody thereby that staff member of Jewel Osco store, therefrom that point in time, and I was held under an arrest as an arrestee she unreasonably had so stated, as a claim that she was caring out a Jewel Osco store policy and custom procedure(s). Jewel Osco store-receipt no. 00334509302782111161920; and then she had so stated, a claim saying that [censored] you have to wear a face mask in order to get customer service from her so as a result I was unreasonably denied the right to buy anything as item(s) from Jewel Osco Grocery store unreasonably, in accordance to a Jewel Osco store policy and custom procedure(s) claim(s).

Therefrom, this time frame sir-mam you as an official for a Jewel Osco Store, address so stated herein this legal notice you must hereby affirm the so stated legal claim or deny the legal claim as being hereby so stated herein this so stated cause or matter. Therefrom that time frame of service hereof this legal notice you sir-mam, must hereby respond-answer within a 72 hrs. time frame hereto, this cause or matter as being, so stated as a legal claim for the hereinabove herein this legal notice as a civil claim; In addition, a failure not to respond-answer hereto, this legal cause or matter within a 72 hrs. time frame will hereby this legal notice, considered as a refusal to respond-answer, thereafter that point sir-mam your legal claim, as being in fact a response-answer will hereby considered as being in fact unacceptable therefrom that time further legal action will hereby commence, therein a tribunal-jurisdictions that hears and determine such so stated cause or matter(s) as being so stated, herein this legal notice, also sir-mam must hereby serve your response-answer herein writing hereto myself Eric D Tyson, therein the email address ericdurwintyson.yahoo.com; furthermore, sir-mam as an official for the hereinabove, sir-mam you must hereby this legal notice deny or affirm, proof of service, after you have been hereby served with this legal claim; Jewel store case no.1618082;

How many times do you find it should be necessary to pick up your RX? Try 3-4 times after 35 years you can kiss my business good bye I have had it with your incompetent staff.

I haven't been a regular jewel shopper in years but was recently lured in for your $1.99 baby back rib special. Shopping carts were full of them, so I was excited for my purchase. Very disappointed! Ive been cooking ribs for many years and these were the toughest ever! Must have been some old pigs going for a cheap price. Won't be back! Should I return the others I bought?

What have you done! I have shopped at jewel for 40 years I will no longer shop there ever. I can never get everything I need any longer so rather than go to 2 stores I will just go somewhere else in the first place. You have taken always so many products, replaced products with store brand, I hear people saying all the time it's like Walmart or aldi's and if I wanted to shop there I would go there. Items stay empty on shelves for weeks before they return shelves are dusty and so are items, no employees to straighten items on shelves so there all over the place. Produce is nasty and moldy. Your brand potato's are not even worth buying. There are stores where you can get the food cheaper if that's what you want. i always loved jewel because they gave you the option of what you wanted to buy. Now you are forcing us to buy what you think we want or because you figure if that's all that's there we will buy it. If you make it to your car without your bags braking and your items all over the ground your lucky. Quality is so bad now. Wow you went from one of the best grocery stores to the worst. There is nothing wrong with store brands but you should give the customers the option of choosing. I will not waste my time shopping at jewel any longer.

I shop at the Highland Park Il store and went in recently and they said they were out of sugar free bakery items. This week I went in and was told they no longer carry sugar free bakery items. It seems more and more stores are now carrying Keto and sugar free bakery items. Woodman's has a huge kiosk full of keto and sugar free breads, cookies, cakes, pastries, rugalah etc…. marianos carries several items as well.
With Keto, Atkins and health issues stores are carrying a wide selection so my question is why would
You make this choice?

This is a general complaint, not a one-time occurrence. The store on St Charles Rd in Villa Park could do better regarding cleanliness, both inside and outside of the store. Have mentioned this to managers in past, one response was "well we're kind of in a wind tunnel, so it's hard to keep any control of the parking lot..." Really, somebody needs to be outside periodically with a broom and dust pan to sweep up the trash. Same applies to inside the store, including floors, counters, windows, etc. Any place that sells/serves food should be CLEAN.

I'm filing a complaint against Jewel Osco Pharmacy located in Hoffman Estates, IL. on Palatine Rd. Multiple times not following up with my doctors office to get my prescriptions filled.

I have spoken with my doctors office and they showed no record of the Pharmacist contacting the doctors office, but yet the Pharmacy lied to me and said they did contact the doctors office.

So in the mean time I'm still waiting for my multiple medications which I need daily. This has not happened once or twice, but 10-20 times. They just say there under staffed which is extremely dangerous when your dealing with medications for people with health issues.

This could and probably down the road lead to legal action..

Thomas C Larson

I stopped in the Cary, IL location and I saw many employees hard at work, except for one who appeared to be a manager. I believe her name was Anna? I could tell she was not putting a lot of effort into her work and she seemed very lost and like she had no idea what she was doing. Very disappointed. I just hope that the higher-ups notice this and do something about it.

Just came home after Lisette at the jewel on Division & Clark told me to bag my own groceries after I paid because she "chose not to bag groceries." It was about $150 in groceries. She used that phrase a few times.

I thought I was being punks snd looked for a camera. She was serious though. She told me she had this right & for me to bag up my stuff. Then she turned to the next customer who was a man about her age snd she began flirting w him. It was crazy. So I bagged my stuff while she did nothing. I'm 70 with back & shoulder issues and she's about 30.

I found a manager on the way out & he said she had no right to do that. He said there was an exemption until last week but lisette didn't have permission to opt out if she was doing check out even then. He said he'd talk w her and I left.

Also for the second time I got home with ground turkey out of date. I usually check in store after 1st time but missed it. That's dangerous.

I called the customer service line but not sure anything will be done. They didn't even take my name.