Jewel-Osco
Reviews and Complaints

I have been going to the Jewel Osco (Store 3485) for 30 years. On my most recent trip on 9/13 I have to question if I will ever go back. I wanted to buy fresh produce and had to leave and go to Marriano's. Your produce department is a mess. You had only 10 tomatoes, which were so old, they should have been taken off the shelf. There were no strawberries (only organic), the zucchini was terrible and also should have been taken off the shelf, and there were no heads of cauliflower, only cut up heads. What has happened to this store?

I was at store 224 today(09/08/22) at 15:59, My cashier was Stormy. I was overcharged for item I did not purchase. I went to customer service and went through my bill. Red and green grapes were in a bin marked ,99 They were put in the wrong bin, and I was charged 3.99 a pound for red and1.99 for green. An end cap had Downey marked for 8.99 and I was charged10.99. Cascade dishwasher pods were marked at 5.99 and I was charged 7.99 Jewel potato salad was marked 1.99 a pound and I was charged 3.83. I returned grapes, downey and cascade, Did not notice potato salad till now. I shop at this store once a week, and usually spend 200.00 I do not have time to go through my bill every single time. The gentleman at service counter was rude. I asked him about another item, and he said he would have to return everything and start over. I was never asked or did he offer to check where the signs were wrong or to replace items with sale price. I will be shopping elsewhere. I work 2 jobs, and don't have time to go through receipt item by item. 3 employees were just goofing around and there was only 2 registers open.

I shop at the Jewel in Homer Glen, Ill. You advertise mix and match items, but every time there is a problem. I bought the 5 items in the mix and match, as indicated on the tags, but when I checked out the prices were not adjusted. Management did adjust the prices after we walked thru the store with me indicating each tag, and the excuse was that not all the items in the buy 5 mix and match are in the same group, what does that mean. How many people that don't check their receipts are cheated. Your signage needs to be some how better or the prices are not properly inputted in your computer system.

Jewel used to be our go-to store, at least once a week, dropped a lot of money there, not anymore. This past year we have been scammed through the J4U digital coupons and rewards program. We clip coupons and they don't come off at the register. We claim our rewards with points and 'poof' they disappear from our account when we try to redeem. Trips to customer service, phone calls with the 877 number, promises to get money refunded. 'It will come off the next time you go to the store' - a bunch of lies, tired of patronizing. It's been many years since we have put a bad review online. Very frustrated and will be telling everyone we can not to use them.

I was at the Jewels store located at 6014 S. Cottage Grove on 7/29/22 at 8:36 am. Upon reaching the cashier to make my purchase I was asked if I was going to be getting cashback from the Cashier. I responded yes. She informed me a minimum amount purchase was required to receive cashback. I asked when the policy change was implemented and the cashier replied about a month ago. I looked to see if any sign postings where at the cashier or customer service desk and it is not. She then referred me to the manager.

I bought organic Fuji apple on 6/26.

After reaching home, I found it spoiled, so went back to store on 06/27 to return and get refund.

Store accepted it and ask me use same method for refund. So put my Apple phone on pos, as I used Apple Pay.

Store person Sonia told you will receive refund soon.

But After 2-3 days I get to know it again changed to my card instead of refund.

Means for spoiled apples I paid twice.

Then I called on [protected] for looking into the matter and issue refund. They created case no: FIN0021956 and told me that you will get refund within 10 days.

Now More than 15 days passed but still no action on my case. Called 2-3 times on above number, but no action yet. Attaching receipt for you reference. Please look into it resolve the issue.

Hello. I will not reveal any personal info such as myself and other coworkers as I wish to keep my identity private except for the store director.

I used to work at this Jewel Osco. I've heard complaints from coworkers and customers about the store director known as 'Tony Welch' and his assistants. Recently, one of my coworkers quit because she got into a fight with one of the assistant store directors.

The store director has disrespected their own employees and customers through constant berating. He has also made homophobic remarks.

A full removal of the store director to put him out of job, and full reforms around the entire work is strongly encouraged.

I was in Jewel Food Store on 94th and Ashland, Chicago, IL, today. Friday, June 30, 2022 at around 3:30pm.

I have been a customer of that store for as long as the store has been there. I ordered some chicken at the deli. The young man who waited on me was not friendly at all. I believe he is new because I have not seen him before.

After he gave me my chicken, he did not say "thank you and will that be all for you today." I am used to the courtesy from the workers there. As he started to wait on someone else, I said to him that I was not finished with my order and could he give me something else. He was reply was, "naw."

The young lady who was working with him left and he was at the deli by himself. I went to the service desk and they called the store manager - Mr. Bile. I shared my concern with him and he had someone else complete my order.

Even then, the young man who waited on me was saying to the other worker who waited on me, some smart remarks such as "I don't care - as long as I get my pay-check."

I used to work at Osco years ago and in our training, we were taught - Customer Service. Are you still teaching that?

I was very hurt and disappointed with my service today - very disappointed.

I bought two Cinnamon Roll tubes (12.4 ounce). When I went to open them they did not come out as "rolls" - when I tried to take them out they unrolled so quickly and were hard to roll back in any semblance of a cinnamon roll. The barcode number is [protected]. The expiration date on the lid is August 26, 2022. The other numbers on the lid is:

1C205202 [protected]

I have been on many drugs since having my 1st kidney transplant in 2001. I had started with the Jewl-Osco in North Riverside, IL. Well I would have trouble filling drugs every month - depended on who the Pharmacist was in charge. Then when Jewel-Osco store closed they transferred my prescriptions to Jewel-Osco in River Forest. They were fine at first but once again had problems with them not filling the drugs on time or it giving me other. I then had them transferred to Jewel-Osco in Stickney, IL. Well again having problems. In the beginning, everything ran good. Then once again they filled prescriptions with different subs I would not take due to problems I previously had. I would get a text on my cellphone that they were easy to pick up. Well, for two days I only got a call telling me prescription was in. Did not give me any names, etc BUT now did not text me on my cellphone which ones were ready. When I called they told me I DID NOT have it on records to te t me for when it was going to be ready. Just can not believe how this is being handled so badly. Now, they need to call Kidney Doctor to renew a couple of prescriptions that need to be filled and I am now going to be late receiving them. NOT good for me and my health.

Would like to know how this should be handled once again.

Susan Wawrzyniak

My Doctor wrote a prescription for Hydrocodone for pain on April 22, 2022 to be filled and dispensed April 23, 2022. However the pharmacist Sharon said it could not be filled until today April 28, 2022. Her explanation was the last prescription for hydrocodone for me was April 01, 2022. 30 day supply runs out on the 30th of April. I was told it could be filled two days early, which is today April 28, 2022. I called and spoke to the pharmacist, this morning and it was Sharon and she wouldn't fill it until April 30, 2022.

I have Neuropathy and I didn't prescribe this pain medication for myself. The pharmacist, Sharon, "no I am not putting this on my license, if the State or DEA does an audit I could lose my license" She spoke to me as if I was a street drug addict or dealer instead of a patient. She made me feel like I was begging for my medication. We pay for our medication.

In Black neighborhoods, I happen to be Black and 65 years old, seniors and Black people are treated and talked to terribly in our own communities. I don't understand why my prescription can't be filled today, April 28, 2022 as I was told. I also don't want to be disrespected by anyone that works in this store or any store.

I placed and PickUp and Go order with Jewel Osco for 20 pieces of Butter as it was advertised on their weekly ad and online Mobile app. I placed an order for pick up as instructed. I went the next day (3/20/22) to pick up the order and one of the employees comes out with the order I simply asked about my order and he goes "I know what you guys do with this butter." then I asked what do you mean? he goes again "I know what you people do with this". Now at this point, I was getting a bit frustrated as he was imposing something like we are doing something wrong. All we did was place an order as Jewel's mobile app allowed us to do for pick up and go order. As per the weekly ad and mobile app, there was no limit on the butter purchase quantity hence I placed for 20 as I wanted 20 without doing anything wrong. As I kept asking what do you mean to say about your comment to me and he says "I gotta go and ran into the store and says you guys are wiping out my inventory". He not only avoided my question but left with whatever his frustration was in his mind about my 20 pieces of butter purchase. Also, the part I don't get is if you don't want to sell then why are you stocking your inventory? My biggest problem with this conversation is that I right paid for the price and followed all the rules and regulations for Jewel Osco so what was his problem with my purchase? Also, if the Jewel didn't want me to purchase 20 pieces then simply put a limit on the quantity. Now I can't really speak for poor inventory management by Jewel Osco to blame that on customers purchasing what they advertised. Also, another problem with this conversation is it's NOT that I am getting it for FREE to STEALING or RESELLING or anything wrong.

I could not resist but go inside the store and inform the store manager about this incident and the store manager said he will talk to the employee regardless I am very disappointed with our local Jewel Osco for such a racist comment that was imposed on me and my people.