Kay Jewelers
Reviews and Complaints

I had my original wedding set that I purchased (Ever Us collection)-- A piece for damaged and I was told It couldn't be fixed and I would need to exchange. So I changed my whole set and after picking it up on 1/4/2020, I realized that part if my rose gold engagement ring had white gold look on bottom portion where my white gold band was. Come to find out it was Rhodium plating and whomever soldered the rings did not protect the rose gold. Also, I noticed one of the diamonds is a different color than the rest and it casts a slight shadow look on the ring. I took it in and the person said I would have to send it out AGAIN after just getting it. I paid extra for the difference only to be disappointed. After 7 years of working with Kay's and I get this... Not happy and debating on if I want to purchase jewelry anymore because I dont want to have this happen again if this is going to possibly happen again.

I am a Kay employee that needs IMMEDIATE assistance regarding retaliation, verbal abuse, and "rules" changing depending on the person. I have followed every chain of command that exists and the HR rep listing I have is just a loop--no where to speak with her or leave a message.

This is an incredibly time sensitive issue, as this hostile work environment is rapidly becoming too much to handle in a professional manner. I do not want to leave the company, much less on bad terms. I don't want to have to seek legal council to protect my rehire status. But if I have to I will. It is time to actually OWN the culture that we're supposed to have. I will no longer stand for hypocrisy from managers that act like tyrants, steal sales from hard working associates, and respond out of emotion rather than any sort of measured response when asked about these behaviours.

Open door policy? Where? Show me the door. I'm happy to step right through and have a civil discussion. I am assuming that upper management is capable of being civil, though that may not be a wise thought on my part. If NONE of the managers I have been subjected to knows how to speak with simple kindness to their staff or guests then why should I believe chain of command will be any better.

I went into Kay jewelers on January 3, 2020. A lady came up to me and said can I help you. I asked her if I could see the heart shaped necklace I asked her how much it was she told me the price. I said oh it was on sale around Christmas time how much was it. She stated I don't know then I saw another set that I liked and I asked her was that on Cell for Christmas as well and she said yes I asked her for the price she said I don't know. I said wow you're no help at all she smiles. I asked her if I could try on the necklace she said yes as I want to put the necklace on I was struggling she did not even offer me any help she watched me struggle I drop the necklace in the heart came off she said oh you drop the necklace I said yes I saw that did you I've bent down to pick it up she didn't even help me. Once again I struggle to put the necklace on finally got it online looked in the mirror I really like the way the necklace looked on me and I wanted to buy it I asked her if she could give me any type of discount and she said yes I can give you 10% then I said could I get more off if I had a case credit card she states oh you have a keys credit card I can give you 10 more % off. I told her forget it I'm not buying it from her she made me feel very bad and she degraded me I refuse to buy anything from her I even told her that I would not buy anything from you because you have terrible terrible customer service and you're no help at all. Her name was Michele Pacheco. Shortly after that I found out she was the store manager what a horrible store manager with no manners no customer service she should not even work at the store.

i have purchased a levian chocolate diamond ring for my wife the diamonds keep falling out i have to drive 1 hour each way to get it fixed i have bought several pieces at joplin mo. we took it in and they sent it off . but the manager was not helpful at all kinda rude actually will not buy anything else at that store or recomend it to anyone else . thank you gary howe

I ordered a custom name necklace on 12/13/2019 and did not receive any source of tracking information or delivery alerts whatsoever. So I called the "Kay Jewelers Customer Service Hotline" only to be answered with prompt after prompt after meaningless PROMT. Soon I was put on hold and supposedly transferred to a customer service representative. After 50 minutes of being on hold, no one ever connected with me so I just decided to hang up. Kay Jewelers Customer service sucks!

I have ordered two different pairs of earrings in the last week. Trying to get them for my fiancé for Christmas. Both time I have received an email saying the my order was canceled due to item not being in stock. The last email I got said I could get 10% off my next order. Why would I be so stupid to order again just to get canceled. I have spent thousands of dollars with you and I will not spend another dime with you if you don't make this right. 10% is a joke. My email is rodney.[protected]@gmail.com

I was approved yesterday for a Kay jewelers account. After trying to place my order I find out that there is a balance on my new Kay jewelers card but no confirmation on my order. After back and forth calls to the card account and Kay jewelers still have not been able to place my order or clear up any balances. I also find out two of the bracelets I tried to order are now out of stock. So What do I do next ?

I have to say extremely disappointed with your company. I purchased online at Kay's Outlet a diamond necklace and diamond earrings as a Christmas gift for my Mother. I made my online purchase on Nov 25 order # [protected] the diamond necklace arrived quickly no problem. Earrings took a bit longer but one of the earring backs arrived damaged. I contacted customer service immediately on Dec 4 after receiving delivery. After asking if I could just go into a local Kays store for a replacement back was told yes instead of returning earrings and reordering and waiting to receive again. Customer service called local store and told me yes I could go in for replacement back. Went in store yesterday Dec 5 and was told the store carries no earring backs. Said I could try a Kay's outlet 1 1/2 hrs away from me! Asked if they could reorder earrings for me as too far to travel was told no they couldn't since it was on outlet site. They returned money and warranty to my Kays card. Came home to reorder but now price is more than double. No one at customer service could reorder due to price change! I have to say this is bad business practice! Not my fault they arrived damaged. Now my Mother's Christmas gift is ruined as now only have half the gift. Rethinking on doing any future business with your company. Never hav3 I dealt with a company who wouldn't honor a damaged product and not make it the customers responsibility! Guess I should recommend to friends not to do any business with you as you don't stand by your products! I refuse to pay more than double for something that arrived damaged, contacted company right away, was promised could be corrected no problem but sadly was lied to. Unfortunately I no longer have earrings as they were returned to your Wyomissing, Pa Kay's in Berkshire Mall and they already sent to damaged. Any questions I can be contacted at [protected].

Sincerely,

Karen Fell