KIA Motors
Reviews and Complaints

My new car was recalled by Kia for a possible fuel leak. It's been 10 days since I took my car into the dealership and it is still there. I have tried multiple times to contact Kia customer service on a daily basis with no luck because they put you on hold for more than half an hour. Emailing them has been just as fruitless. I have no way of finding out when the part to fix my car will get to the dealership. I've been in contact with them and they can't answer that question because they aren't getting any updates from Kia. I have truly lost faith in Kia motors. The lack of communication and concern for their customers is really beyond belief. I can't begin to tell you how frustrating it is to have my brand new car "basically" being held in limbo because it is potentially unsafe to drive. Every attempt to get any information on the status of part or parts needed from Kia has been a total joke from their customer assistance center. After reading reviews from other disgruntled Kia buyers on social media sites, I think the only way you can get through to Kia how badly they are treating their customers, is signing on to a class action lawsuit.

I have lost total confidence in Kia and they have lost a customer who was planning on purchasing a replacement vehicle but due to their lack of customer service communication skills I will never purchase another vehicle from them.

On April 7, 2021 my daughter's 2019 Kia Forte was totaled. On May 23, 2021 Kia Finance cashed a $17, 400.00 check my insurance company sent them even though I only had a $4000.00 payoff with $13, 400.00 in equity. Over the last three months I have spoken with Kia Finance on multiple occasions, they have given me conflicting stories originally telling me the $13, 400.00 check will be issued in 7 to 10 business days, then one month, then unknown timeframe, and now possibly sometime in September. Kia Finance has been inconsistent, unhelpful and uncaring. Due to Kia's failure to issue a check in a timely manner this has created a transportation hardship which is unfair to my family and wrong! I am totally frustrated with Kia and the way they have poorly handled a fairly easy situation to rectify. Kia customers should not be treated like this and have to wait over 90 days for them to process / issue a check. This is unacceptable and Kia does not care about customers.

Kia will not honor the engine replacement due to not having the product improvement campaign done. I was completely unaware of this update & scheduled the soonest service date available (08/13/2021). (08/05/2021 is when the engine failed due to rods & bearings & engine knocking. I just purchased this car (02/24/2021 this year. Campaign was 2018. I feel there should be some goodwill here because I did not have the knowledge about the engine replacement recall nor the knock sensor update & when I did find out I was getting it taking care of until the engine failed before my soonest service appointment.

Hi,
My name is: Susanna Lang and I live in Mandurah WA. I have contacted the local Kia dealership regarding a navigation system update. I was informed that I have to do it on line. I mentioned that I can`t do it on line myself as I have no thechnical knowledge at all.
I was told that it is not hard, just follow the steps on the website. I was given : kia.com.au
I can`t even find the instruction on this site.
Can you please advise me where I can get the system update, who can update it for me in Mandurah WA if not the local dealer as they were extreamly unhelpful. My phone no : [protected]
Thank you, Susanna Lang

First off - I love my Sorento. But I keep getting helpful remarks from other motorists that my hood latch has popped. There is a prominent gap visible that gives the impression that my hood is not properly secured. I have tried to get the situation resolved at the dealership but they are unable to close up this obvious gap (see attached photos). Is there a way to adjust the hood mounting so that the gap is not so obvious?
Robert L Fillman
1878 Prestwick Drive
Orleans, ON K1E 2T4

Hi,

I bought KIA Rio in 2015 and all car maintenance are done on time. I have the car for 5 to 6 years bearing in mind that in COVID-19 situation, car was barely used for almost 2 years now.

I was complaining in my last car maintenance that the AC wasn't working and the cooler was working but not getting the temperature as low as it should be. Maintenance said we can't check it and I need to pay 1K to check AC. I also highlight that battery hasn't been changed for awhile and I might be travelling and I don't want it to have any problems when I travel. And guess what! the car didn't start on my way back because of the battery. I came back to the center and escalated then they checked the AC then they said that compressor needs to be replaced. I don't trust the outcome after what happened with the battery and I don't believe that a main component for AC should stop working all of a sudden for a car that is not considered old.
Thanks,
Sara

filed complaint yesterday checking to see what is being done. Avner Sawyer Kingman AZ KIA motors in Kingman on andy devine drive. please send email to [protected]@hotmail.com been trying to get my New KIA rtepaired started at 600 miles now I have 7500 oil change due with no service to repair my KIA. I have to give your service very poor. and will not tell other to buy KIA. Kingman you have to wait over 2 months try henderson nv they will not call back.

I bought my car in Dubai (2015) and have shipped it to the UK but have misplaced my documentation whilst moving back to UK

The car is KIA Soul 2015 (Automatic) Red and white colour

The car was manufactured 2014 Korea

I need a letter from KIA Motors confirming the year and place of manufacture so that I can register the car in the UK

VIN Number: KNAJP8149F7091704
Engine number: G4NAEH200486

I have a 2019 Kia sorento and am trying to get an oil change . I would like to know why I have to wait over a month to get an appointment for a 30 minute job ?
This is absolutely ridiculous !
This is my 3rd Kia and with service this terrible, i need to reconsider another one.
Fred Bean in Mechanicsburg Pa has a totally lousy service department with service appointments taking a month to get !

thank you for your time

Dr J DeBernardis
[protected]@email.com

Good day,

My Kia is having major engine problems. I was told by my mechanic to take it to Kia because my engine is going out and there is a recall on the engine. I took it to Kia to be serviced due to the recall on engines for 2015 Kia's. The Kia service mechanic department advised me that Kia would not pay for the engine recall due to sludge in the engine, My thought is, well of course sludge would be there if the engine is failing. I took it back to my mechanic to tell him what Kia service department said and my mechanic disagrees with it. A loop hole I'm sure Kia uses to NOT pay for a new engine. By the way they sold me a new 2022 Kia the same day. I am enjoying it, however now I have a car that is basically broke down and I still owe over 11, 000 on the loan. So frustrating! I need some options please. I can not afford to pay for a new engine. I have paid for 2 new oxygen censors, oil changes, tune up, breaks, tires, AC serviced, etc. I have taken care of this car and it is so upsetting that Kia will not replace the engine.

Can you help me with this?

Thank you,
Mary Butler
[protected]
[protected]@yahoo.com

Someone tried to steal my car, fortunately he couldn't but as result to this trial he took that part where you insert the car key to start the car ( contact ) as we call it here, I took my car to you service center here in Egypt, Cairo, AbuRawash, they checked the car and informed me it took them almost five months to deliver that part, so I'm writing to you now because this SLA is too long and really lakes to logic, I even offered to pay more fees for express delivery for this part, unfortunately they told me there in the service center we don't offer that option, I'm complaining from the SLA which is incredibly long and as well be au the staff there are willing to help and justifying everything thing that this is policy take or leave it, they are not professional at all, so I'm really frustrated from my experience although I'm a loyal customer to your brand and even marketing for it as word of mouth, but now when thing are getting complicated because your agent here Egypt, unfortunately I'll be you big detractor, my first visit was on 18th of July 2021.
My second visit was today's morning 8th of August 2021
Vin# 5544409
Motor# 602283
I urge your your urgent feedback

My 2021 sorento has lost power while sitting at a red light. Twice in a month. I had to put vehicle in park and restart to operate vehicle engine light came on during the stall

On the 24th May this year I bought a kia ceed 1 litre car, registration number DL69YJW from acorn kia dealership, marshfield Bank Employment park, middlewich rd in crewe [ postcode CW28UY]
The sales assistant informed me that the spare key was to be posted to me within 2 weeks.
This information was written on the invoice.
However i have still not received the key.
sales assistant paul woodier retired soon after that date so phil jones dealt with the query.
i have spoken to him on numerous occasions and every time he confirmed that the key was on its way. within 2 weeks.
I rang a sales assistant this monday past who stated they would pass the message onto Phil Jones.
He has not contacted me since.
I feel that because the sale has been completed that I am being ignored and no longer relevant.
Ordinarily I choose a vauxhall car but bought one of the kia range on the recommendations from my father, sister and brother in law who all drive kia cars. .
I know spare car keys are expensive to replace from experience and disappointed with the service from kia.
I would be pleased if you would expedite the process of sending my key as I didnt expect to be treated like this.
Thankyou
My address
graham Boswell
7 lisker court
Otley,
west yorkshire
LS21 1SY
email [protected]@gmail.com

April 2021 I bought a 2021 Kia Soul brand new and paid cash. July 1 a deer hit my car, no fault of mine, and car was towed to repair shop Safford Collision in Salisbury Maryland. Repairs were done fast, but then I was told one KIA part was needed and car could not be driven without it and it was on back order 'indefinitely' from Kia. When my insurance followed up with Kia they were told the part was not yet even made and that KIA had sold the car knowing the part was not made or in stock and I would just have to suck it up and rent a car until they bothered to make it. So they sold me a car they did not have replacement parts for! I spent money on 2 weeks of car rental that only, ONLY were as a result of Kia not making the part and I want reimbursement.

When I first got this 2013 kia optima, I was in love with right away. It had the best pick up and go power and is kinda sporty. This last 2 years I have had over whelming recalls on it. I no longer feel safe driving something with that many issues and really upset for the way I been treated during the recalls. I was hoping for kia to pay the car off and put me in something different but I'm figuring that won't happen and I'm trying not to file a lawsuit for issues that kia manufacturing made and put me through. I had a uncle who was badly sick and I wanted to go see him and couldn't because a recall on my car. I would hope someone can call me back [protected], I really do like kia vehicles, I just don't feel safe driving this one anymore and after seeing how many complaints on the same car as mine, I seem to not be the only one.

I purchased my car new. My car is garage kept. My paint started peeling off in 2017. Dealer and Kia will do nothing about it. It's their bad product! I'm disgusted and will never buy another Kia. This car was my 4th Kia vehicle. 20 years ago I had purchased a used GMC Sierra truck blue and silver. The car was 10 years old when I got a recall from GMC for car to be repainted as the silver paint was delaminating. GMC stood by their paint, their product. Why doesn't Kia?

It has been a great SUV but now it will just shuts down all the electric. It won't let any electrical functions work. Won't let starter kick in, no radio, no door locks. Nothing electrical works. No one can find the problem. Does your company know what is wrong? I will buy another new Kia, but not if this can't be fixed. What if this only had 5, 000 miles and this problem occurred?
Send me what needs to be done.
Lloyd G. barkdoll
4701 E Cochise Dr
Phoenix, AZ 85028

[protected]
(email) [protected]@gmail.com

Hello and respect,
Dear Kia manager, I live in Iran and I am a fan of your products and I bought a 2010 Kia Cerato car. My car has not been turned on for about a month and the authorized dealer of Kia Motors has not been able to solve the problem so far. I agree that my country is under political sanctions, but I am really facing a big problem. Please help me if there is a way.
And my question is, what could be the problem if the car does not turn on ?

Engine failure getting runaround on my reimbursement of $4000. Paid in 2019. I was told not on recall then received recall letter in January 2021. I submitted all requested documentation and asked for additional compensation. I was told should get my reimbursement by July 2021. I am now told still under review and could be another 3 months. UNACCEPTABLE. PLEASE HELP

With reference to the above mentioned subject, the undersigned, Dealership Code 1081 PBO Number KMCD 3400774 has booked PICANTO A/T PMD 998cc through MCB Bank Khayaban e Itehad Branch, Hyderabad Pay Order No.[protected] dated 01-04-2021 amounting to Rs.2, 054, 000/- and amounting to Rs.35000/- in cash total Rs.2, 089, 000/- according to Federal Government (Industries and Production) policy for Automobile companies that if a customer booked a vehicle then company have to make sure the delivery of vehicle under 60 days if the period exceed from 60 days company have to pay KIBOR (7.45%) markup to the consumer.

2, 089, 000 x 7.45% (KIBOR RATE) x 120days (four Months) / 365 (days of year) = Rs. 51, 166/-

2. In this connection, the undersigned has booked a car PICANTO A/T PMD 998cc since 01-04-2021 more than 120 days have passed but still the car is not delivered to me due to this the company is liable to pay KIBOR amount (RS. 51, 166/-) from 01-04-2021 up-to date to me. Moreover in the financial budget year [protected] the government has removed federal excise duty (FED) and additional customs duty (ACD) on locally manufactured cars so the Undersigned /customer has paid 2, 089, 000/- to KIA Motors Crossroads Hyderabad, Now KIA picante A/T car price has been reduced to Rs. 1, 931, 999.99/- still KIA Motors Crossroads Hyderabad have not returned my excess money of Rs 157, 000/- and KIA Cross roads Managers still cannot give me Order Number. KIA Motors crossroads Hyderabad Manager namely Mr. Faheem Ahmed is a negligent person, he is also not attending my phone calls and he has blocked my number, Mr. Faheem Ahmed and their sales marketing/ Executive official also not attending my phones and KIA Motors Crossroads Hyderabad performance is very bad they show attitude and always talk unfair language which is not suitable for a Manager and he has down the rating/ image in automobile market & also in customer mind and customers is also not satisfy from KIA Motors crossroads Hyderabad performance.
3. It is therefore, requested to your kind honor that my payment of KIBOR (120 days) of Rs. 51, 116/- plus My excess payment on Car Rs 157, 000/- Grand total RS 2, 08, 116/- may kindly be provided from Lucky Motors corporation limited (KIA Motors Crossroads Hyderabad) in favor of the undersigned and also strict directions may kindly be issued to KIA Motors crossroads Hyderabad for providing order book number to me and also provide me a KIA Picanto A/T car as soon as possible as I'm suffering a lot difficulty to run my business smoothly.