KIA Motors
Reviews and Complaints

I have been waiting on an engine for my 2015 Kia Optima since Feb. 22 it is now May 15. I feel like my case is not being handled fairly. I was told it will take about 2 months for my car to get an engine. They can't give me a e.t. a nor will they offer any solutions. Come to found out I am not the consumer that is been waiting a very long time on engines. When I call Kia Customer to speak with the rep that is handling my case, she is never available and does not return my calls. I have been more than patient with them and I am always polite and courtesy but they don't give me that same courtesy. I have to pay my car note, car insurance, and rental fees for months until they finally decide to ship me a car engine. I only owned the car 2 months prior to it going in the shop and it stop running while I was at a stop light. It just went out with no warning and I was not able to start it. I am very disappointed in Kia, I should have had a engine by now.

Kia Finance, according to the dealership, admitted to no correctly recording an end of lease payment it received in December of 2017. Kia finance reported 60 then 90 days late on my credit report, dropping my score over 100 points. Kia Finance sent a letter on May 3, 2018 that they received final payment ( from dealership) but still has not rectified my credit report. When I called up Kia Finance on 3/15 I was told that i don't understand the process and that I need to get a letter from the dealership stating that I am not responsible for the payment (even though they already received it).
This is ludicrous. I have been denied a mortgage because of the credit score drop. Kia Finance refuses to cooperate.

Hello, my name is Griselda Villegas from Elgin, IL. I purchased a brand new 2015 Kia soul from Kia dealership in my town. Everything was going well until This past month on April 10, 2018, the sunroof would not close and the Radio not working. took my car back with me until the parts came in at the end of April. I dropped off my Kia on April 26, 2018. I took it in and was told the sunroof need to be replaced and to the radio too. Well, it was in the dealer for 12 days. They sent it across the street to a shop since they had never replaced a sunroof before.

When I picked it up on May 8, 2018, the SD card was missing for my navigation, the front passenger floor mat is gone, the car had almost 300 hundred miles extra from when I left it. Also, the back door scratched on the inside. as of today, nothing has been resolved on this issue…. Today May 14, 2018, after work I got into my car and to my surprise water came in thru the sunroof and the front was all wet from the hard rain we had today. I have called many times to the dealership and keep getting directed to people with no answers. I even went this past Saturday, May 12, 2018, to complain and no manager could help. Mr. Steve Napleton was to call me back and nothing as of right now. I am a very upset customer since nobody seems to care to call me back saying they can help me fix the issue before more time passes.

I am making a complaint need the dealership to make sure they repair all damages to my Kia. I am not asking for a replacement I want my car fixed, please.

The dealership addresses

909 E Chicago Ave

Elgin, IL 60120

[protected]

Steve Napleton (partner )

[protected] EXT 237

My Name Griselda Villegas

464 McClure Ave

Elgin, IL 60123

[protected]

Careful dealing with this service department. They replaced my faulty engine after it passed the recall test and then died on the side of the freeway. Their fabulous technicians then clamped my oil line while replacing the engine which then led to my turbo going out. Of course, they are now denying responsibility and refusing to cover that. Attempted to escalate it through Kia Corporate and that is a worthless cause. Lastly, the service manager also insinuated that their products really aren't built to last much longer than warranty goes. The poor service I have received has my family and friends ready to sell their current Kia and look for a more reliable car, thinking Toyata or Honda. *I would strongly advise you to look elsewhere, don't get a Kia.

Hello, I complaint on my Kia last week for a essu that have problème that my Optima is to close to the ground and I don't have any answer about that .i have This problème since I brought it. My dealer didn't do nothing yet for me . 1 décembre 2017 the engine cover and the tow side cover broke because the car is to close to the ground . Until yet I spend more then 1000$ . Please help me to resolve my problems at soon is possible please.

I was given when I told the person who answered the phone I needed the service department. When I told the woman that answered that my car needs a new engine ., (Keep in mind my car is under 10years old and under 100, 000 miles and I am the original owner ) she told me they only fix engines that have a recall on them. I told her she was wrong that it's covered by the warranty and she told me she would have to check on that. I can't believe they have people answering their phones that don't know their warranty policies or try to deceive you on them. Then I went in person the the dealership and spoke to the same woman and I told her that if it were a recall it would not matter what year or miles a vehicle has on it they would have to repair it it has nothing to do with my warranty or what I'm speaking about with her. Mine does fall under the warranty. She then asked me about my maintenance record and I told her my husband did maintenance on a vehicle including changing the brakes so I don't have everything. She then said I need to go to talk and pointed at a man and came back and said I would have to pay $130 for them to "check" the car out. I already know what to they are gonna say . I spent over $3000 in extra insurance to they sold to me. Making my $18000 car a $21000 car loan instead that isn't even paid for yet. I was told by the mechanics where I had the car towed and they checked it out that I would need a new engine and a few other things . That's how I knew it needed a new engine. This happened at the Kia of Auburn Alabama.

How I wish I could tell yo how u feel.(in tears everyday)
I bought mm kia Picanto 1.0 lx in 2016 January clocking at 46450km . I drove the car for a year and only last year after servicing the car in September, I began experiencing this problem. The car releases a huge smoke as I try to clutch especially in traffic situations.

I took the car back for service and I was told it's a clutch problem, I then replaced it with a new clutch kit and drove for a mere week and the same problem started again. Everytime I drive change the gear the smoke persist. I can tell you that I have not joyed being a car owner instead and stressed, having to use a taxi everyday to work with a toddler.

I am stuck, paying a car every month that I am not even driving because of the smoke it releases. The brand is pathetic and we are being taken for granted. Clearly kia cars have a huge mechanical fault and I find it hard to believe why kia is not accepting their fault and recall all the kia cars between [protected]. Please kindly assist us as I know I am not the only person who has complained to us regarding such fault..

We beg you kia not to fail us but to acknowledge us as your customers

I look forward to your response from depressed customer in South Africa

Good morning,
I purchased my 2015 kia sedona in 2015, brand new. So it's only been 3 years and already I am having so many problems with it. After I took the vehicle in for a safety recall on the automatic doors the door started malfunctioning (right side) and not closing all the way, also making a very loud noise.
So I brought it back to get fixed.
Then I got rear ended badly and had to get auto body work done on the back and front ac unit.
And after the vehicle was repaired my left automatic door is now malfunctioning. I feel like these doors will never properly work, and now I am past my warranty and the doors will not be covered even though it's the car malfunctioning after only having it for 3 years! That is ridiculous, I hope these models get recalled, because they don't seem very safe at all. And these vans are supposed to be, also my air bags did not even inflated with that accident. Horrible.

I purchased a 2018 Kia Optima in April 2018. The car has less than 1500 miles; no previous owners, I am the first owner of this new vehicle. On 9 May 18, noting some vibration with the car, I took my vehicle to Firestone where it was documented during a total wheel alignment inspection the Left Front exhibited -0.7 on the Camber; 4.5 on the Caster and 0.14 on the toe. Left Rear was aligned perfectly. On the Right side of the vehicle, the Right Front was aligned perfectly while the Right Rear was documented -1.6 on the Camber and -0.01 on the Toe. I paid Firestone $89.99 to re-align my vehicle but the service department at Kia of Abilene in Abilene TX says "that's my problem". That type of response is totally unacceptable. A car, year-date 2018 should NOT have been off and needing a wheel alignment. I feel I should be reimbursed for that expense.

I did have trouble with my 2018 Kia Soul. Started the day after I bought it. the computer was bad in it. Took me three times taking it in to get it fixed. All together they had it almost 3 weeks. But that's all good now no more problems with that.
So I took a trip made it almost home and had a flat on a Saturday. I don't understand why there's not a spare tire in the car. I know there's an air pump. That don't do you no good when you got a gaping hole in your tire. Had to have it towed Kia was closed and didn't get it back until Monday morning. So I was without my car all weekend again. I have never heard of not having a spare tire and brand new car. My friends don't believe me when I tell them that. Should be a law that you have to have a spare tire.

The Kia of Angola, is a company with no qualification to sell and to maintain the vehicles! I have a certain KIA bought new, and whenever I send for maintenance in kia, the car back worse than entered! As you know Angola and the people have no idea what they do! My car was sent last week for review where I reported several problems, such as the power leak, where the battery of the vehicle always overnight, unloads, they did nothing, and when I delivered the vehicle, had the ability to give a charge on the battery and it's time to pick up, let the problem be battery! Being that my battery is new! In November 2017 the ignition plug were exchanged, and now 5 months later, I rode less than 10 thousand km and they changed again! They made the exchange of the fuel filter, my car is stinking gasoline !, They gave the car a trash! filthy with no care! Last month there were 3 pieces of suspension in the budget, which I had not approved, in the current budget I questioned why it was not the previous parts! they said they analyzed and did not need to change! that is, if I had changed last month, I would have changed the parts unnecessarily.

My 2012 Kia Soul ! has been a great car until recently. Around 58, 000 miles I began noticing a creaking sound in my steering whenever I turned the wheel sharply either right or left. I took it into Kia West in Orlando and they diagnosed my problem: "Rack and Pinion was Defective." - See attached invoice.

I realize there is a safety recall for the 2013 Kia Souls with the same rack and pinion problem I had. Why is there no recall for the 2012 since this is a major safety issue? 58, 000 miles is very early to have a problem such as this.

I am requesting a full refund of my repairs: $997.09. I tried to include scanned copy of my invoice, but this form will not accept a PDF. Contact me and I will send to you.

Thank you, Tracy Barnes

I purchased my Sorrento October 2013, my mileage is a mere 23, 000. I am a weekend driver and keep my car dealership maintenances only. I have never had any problems with my car just factory recall issues. Yesterday while opening my passenger rear door the handle came off in my hand. I went into the Springfield dealership (Scott Kia) and was quoted a price of $378.00 plus taxes. OriginalIy I was told that there was a recall on the handle; I rarely use my vehicle at all, let alone the back seat; I am currently holding the handle which is clearly a piece of inexpensive plastic, I feel this broken handle is a factory defect that I should not be charged for repair/replacement. I eagerly await your response regarding this matter.

Beaverton Kia Service Manager/Mr. Coder

I have had numerous bad experience's at my local Kia Dealership/Beaverton, I'm now on my 4th Kia since 2002, and I'm now leaning toward another Kia dealership or going with another brand of vehicle.

Here's just a few situations.Everytime I go in it seems like Nathan is the one to help me, he is always rude, impatient with my questions, and appears he is always inconvenienced every time I see him.

First situation: I went in to Kia with a partial flat tire, Nathan mentioned they would fill it up, to find out I had a nail in it, he then said there was a nail threw the sidewall, I would a need new a tire and by the way

because they are low profile I will need to replace all 4 tires, Not trusting what he said I went to Les Schwab where they fixed my tire, (NO PROBLEM) Very dishonest… KIA.

Secondly: I went in and saw Nathan asked about having an extra key made, I did not have key code, Nathan responded, without code, its computerized the charge will be $625.00. I told him all I need is a spare

key without the a fab, he again said they cannot do that it will be $625.00 we can't make spare key's. I said forget it that's crazy ! Again dishonesty~~ Went to Dave's Locksmith, asked if I could get a spare key made

and mentioned what KIA had said, He said of course and made me the spare key, and called Kia to let them know of their dishonesty, not the first time they have had many customers that had the same situation.

Thirdly :Lastly and most importantly ! After my last oil change with Kia, I went approximately 1800 miles to see my oil light come on went to Valvoline which was close, so I went in, no oil on my stick, they

did an oil change and mentioned maybe KIA did not tighten it down, maybe that's why I had this problem. Still not convinced that was the issue, took into KIA spoke to Nathan he said they would need to seal

the engine that I would to make an appointment. I called to make an appointment with the receptionist a (gal) answered, I mentioned what appointment I needed, she said no, I would need a computer

check, after bantering back and forth, I said forget it, went back in, saw Nathan again, after going another 1500 miles again no oil on the stick stopped at Jiffy Lube, same comment from Nathan maybe they did

not tighten it down, He said they would need to do the oil change for themselves, come back after 4000 miles, then they will do the oil change, then have me come back after a 1000 miles to see what was on the stick.

Again, I said I cannot go more than [protected] miles without losing all my oil. So I came back a couple weeks later to KIA, did the oil change came back, after the 1000 miles to find out that Nathan said the

Dipstick looks fine, and it is normal to put in 2 and half quarts per month ! I told him that's crazy I only have 75, 000 miles on it ! no, no that's normal, I have talked to mechanics and have cars at plus

100, 000 this is not normal, I feel Kia is trying to get out of my 100, 000 warranty, I'm furious, This dealership is not honest. ~! I have submitted this letter to KIA"S main office and to you as well, If this not

resolved, I will be calling the Attorney General and Better Business Bureau, Please respond.

Thanks Tina Sheller

I am an owner of a 2016 Kia Sorento. This is my 5th Kia Sorento. This is how much I love this car. I purchased my first one in 2004. My complaint is that the paint on my spoiler has faded to dull. This is the only area on the car that the paint has faded. I have been trying to get help for this for 6 mths when the managers in the service area where in transition. John Veltri, service manager at Courtesy Kia in Brandon FL finally responded and told me to email him pictures of the car so he can show to the regional rep. I did so and the response to my problem was they could not offer me any "good will assistance." I am not asking for any good will assistance. I am asking for Kia to stand behind its cars. Why did the paint fade, I never had this problem with the previous 4 cars. Why do I have to pay to get it fixed. I feel I am being let down and I did not expect this from Kia. Shame on you guys. I am pretty sure if you were in my feet, you would be as upset as I am. Please help me with this problem. Thank you, Aida L Hernandez

My Sportage was brought in to Kia in Freehold, NJ on Monday, April 9, 2018. The following day I was contacted and told that I would need a new engine in my Sportage. The service manager told me it would take about 2 days for the part to come in and 2 days for the work to be done. After a week of hearing from no one, my husband contacted them on April 17th to be told that the part would not be arriving til PROBABLY April 29th or 30th. Why is it taking so long for the part to arrive and why would someone not call us to advise that it would be 3-4 weeks which I feel is totally unacceptable. Can I assume that Kia will pay my monthly payment on a vehicle that I don't have in my possession?

I went today 16/4/2016 for the periodical car maintenance, and I informed the Engineer that there is a sound when I use the brakes.
I received my car, and on my way home I discovered the the the same sound is existing.
I called the maintenance center, and informed the Engineer that the problem was not solved. he informed me that they have asked for brakes pads to replace the existing, and this will take from 45 days to 3 month to have available!
1- Why I was not informed when I have received my car?
2- How come that they are the agent of Kia in Egypt and they do not have spare parts available?
3- I am worried and concerned that brakes pads could spoil the brakes disk.

I would appreciate installing the brakes pads as soon as possible.

Thank you for your support and consideration.

Name: Mohamed Abel Moaety Mohamed Yassin
Order No, : K6168
Reservation code: S07005 - 9 AM 16/4/2018
Email: [protected]@hotmail.com
Mobile No.: [protected]

So I got a warranty on my car until I hit 112 thousand miles . I have smoke coming from my engine and I took it to Kia and they said they won't fix it until I have everything else fixed knowing I have the warranty. There really trying to get me for my money. What's the point in a warranty if they won't fix it. I need answer I went to them a couple of times about the problem and they keep saying they same thing. They want me to fix everything there that's not even under the warranty before they fix what is under it.