KIA Motors
Reviews and Complaints

I went to Ourisman Kia on Fairfax Blvd, Fairfax VA two weeks ago. I test drove a Telluride. Price was not discussed. I came home and thought about it and called the dealership and asked for Maurice the salesman I met. They said there was nobody by that name. So I asked the person on the phone if he still had the white Telluride Ex and he said yes. I asked the price and he said $48,675 PLUS taxes, paperwork charges etc...I asked the sticker price and he said it was 43,675. So your dealerships are not only charging sticker price but adding on 5-8K to that for out-the door? I wonder if you are aware of this? I was going t buy a Kia instead of replacing my Subaru but these practices are shameful. Are you aware that this is going on? Do you support this type of selling for your products? My daughter and family wanted a Telluride also but this is just ridiculous and shameful.

In addition the dealership I visited has people who know NOTHING about selling cars. They don't even know the names of their co-workers. Ourisman is a large dealership in the northern VA area.

I had my car vandalized on May 6th in Springfield, MA. They broke my ignition and rear passanger side window. My car remains at Balise Collison in Springfield, MA. I was told that the Kia dealer couldn't get it started, then they did and now there are more delays.

I have incurred out of pocket expenses of $481.68 for a rent a car which I have had extend again until May 17th because they tell me my "part" will be in around that date. This will add another $131,00 to my out of pocket expenses, along with the final bill of over $700 that I have to pay for my comprehensive deductible. This experience has cost me at least $1,344.68.

I am retired on social security and a small pension. My social per month is not even $1,344.68.

I have be a satisfied Kia owner since 2012 when I bought my first Kia and then purchased my current Kia in 2016 (which is fully paid off). I have even stood by the Kia brand through a engine recall and many other recall notices.

I bought this car in May 2021 from Evan’s Kia. It had 2500 miles on it when I bought it and now has 4600 miles. Last Friday it broke down and I had it towed to Stokes Hodges Kia in Beech Island, SC. I have owned many cars in my life and I have never had the engine go out on one of them, much less one this new with so few miles. I had to get a rental car which is costing me almost $400 a week until my car is repaired, which may be weeks. This is unacceptable. They didn’t even have a loaner for me. I am retired and living on a fixed income.

Our 2019 Kia Sportage has just over 36,000 miles on it. We purchased it new in 2019. This week we noticed that the paint has started to peel badly on both of the side mirrors. The vehicle has not been exposed to anything unusual and has not been in a collision of any kind. Do we have any recourse? It appears that paint is only covered under warranty for 3 yrs/36000 miles. However, after doing a bit of research I have learned that this is not an uncommon problem among Kia owners. How is this issue being resolved?

I bought a 2015 Kia Optima 6 years ago. A year before the start of Covid I had my paint start coming off around my front window frame. I went back to where I bought the car they took pics and said they were sending it to Kia corporate to get approval to paint. They declined it, tried saying because my car is out of warranty. Which is complete BS, because paint should not be peeling off or chipping off my car, its not that old. Then it started peeling and chipping on my hood took it back to the dealership they took pics and again same response from Kia Corporate, they weren't correcting the problem. I went through this process with about 3 or 4 times. Now I have paint that has peeled off my truck on the right side. This is just upsetting & causes me depression & anxiety that I pay all this money for car & they cant fix the PAINT DEFECT of the PEARL WHITE PAINT. I have seen multiple white pearl Kia cars with peeling paint. I WANT MY CAR REPAINTED!

Dears

As a client of my favorite brand (KIA) I have purchased KIA Carins from King Saudi Arabia however I'm living in Egypt and would like to activate the warranty at KIA agent in Egypt (EIT)

Based on that I would appreciate your kind support in approving my request to activate the warranty of my car detailed below in Egypt

Brand kIA Carins

Model 2023

Chassis MZBGB8146PN065479

Engine G4FLNV444825

Color Red

Owner details

Mohamed Email

E_mail cap.emad.[protected]@gmail.com

Mobile +[protected]

Thanks

Mohamed

The rotors on this car do not match the high end break system. My rotors warp every 4-6000 miles. Kia doesn’t restart the warranty when they replace parts at their cost so my warranty is up unless I pay for the parts. Two service people at my dealership state warping rotors on the Stinger is a common problem. When I look up on line, several sites also discuss the frequency of warping rotors. When I call Kia customer service I am told, by a representative, the district manager and the dealer both agreed not to extend my warranty. There is no one I can talk to that can actually do anything about do anything to help me.

I have an urgent problem with my car and when I call your customer service number at [protected] I am put on hold indefinitely. And to complicate matters you are on the west coast and I am on the east coast, work nights and only have my mornings to call, I can't call in the evenings. Another problem is that you are closed Sat and Sun. Would you please provide me with the name of a supervisor that I can contact and a direct telephone number that I can call early in the day eastern service time.

Thanking you for a timely response,

Michael Galarraga

96 Arlington Blvd.

No. Arlington, NJ 07031

I took my 2023 Kia Sportage, vin # 5xyk33af4pg038761 into my dealer on Friday 6/23/2023 to have the car serviced. I was informed at the time there was an open recall on the braking system, where the diaphragm on the brake assist system could be deformed and cause an issue making it hard to brake. I was informed by the service technician that the result of the inspection determined that I did indeed have a bad diaphragm and that KIA advised not to drive the car. I was informed that Kia would cover the cost of a rental vehicle for 3 days, but the parts were on Back Order with no ETA.

I am a Sales Representative and I drive for a living. I cannot afford to not have a car, nor am I willing to rent a car for an extended period in the hopes that KIA might reimburse me! Having now being made aware of the issue I do recall 2 instances where I had a difficult in coming to a stop and really had to lean in hard on the brake to stop.

I wound up buying another car so I could continue doing my job and earning a living. I was not looking to buy another car at this time but it looks like KIA left me no choice. I am wondering what compensation KIA will provide based on this unexpected purchase. Regards, Keith

Chassis Number :MZBEP8146MN142128

Model : Seltos

EMAIL : [protected]@hotmail.fr

Dear Kia Motors,

I’m writing to express my deep disappointment and sense of being deceived in relation to my experience with Kia Tunisia. Despite following all the warranty conditions for my car, the warranty manager named (Ahmed) recently informed me that I am not entitled to any warranty. This revelation came after two years, during which time it was discovered that the car model I purchased is not commonly available in Tunisia.

Prior to purchasing the vehicle, I visited Kia Tunisia (Halk El Wed) to inquire about the warranty. I had a discussion with a manager named (Abdelhamid), who explicitly assured me that Kia provides an international warranty. I was informed that all that was required was an initial checking of the vehicle and subsequent servicing, including oil changes, at their service center. It is crucial to note that I bought the car from Bahrain with zero kilometers on the odometer.

I strongly urge you to honor the terms of our agreement and provide me with the remaining period of the warranty, as initially promised. Alternatively, I request a full reimbursement for the costs of the oil changes, which are three times higher than those offered by external garages.

Be aware that, if this matter is not resolved satisfactorily, I will be compelled to file a formal complaint and publicize this issue. As a journalist, it is not the first time that we hear stories and cases involving Kia Tunisia (halk el wed), and I am prepared to bring attention to this matter.

I hope that we can find a resolution to this situation promptly and restore my faith in Kia as a reputable brand.

Kind regards,

Eya bergaoui

I own a 2016 Kia Sorento ex awd v6. I purchased this vehicle 2021 with 45,000 miles on it. Today it has 85,978 and on our trip to take my son to college on 6/20/2023 the engine light came on and car was not shifting. Had it towed to Kia dealership in Harrisonburg, Va an hour from my home. They say it needs a new fuel injector the #1 one. Service advisor stated it was faulty and was stuck open. This is costing myself over $1600 ! I purchased a warranty to cover bumper to bumper past the manufacture one and they say it covers nothing

Check engine light came on and other lights... 60,000 miles

VIN# 3KPF24AD8LE200228

CHADWICK MCCLURE [protected]

Stop at pep boys:

Had a diagnostics done $$$

Replaced the Cam sensor/solenoid- didn't fix the problem. $$$

Replaced the Oil Control Valve- didn't fix the problem. $$$

Took the car to Findlay Kia 5325 W Sahara Ave. 89146

Had another diagnostics done $$$

Replaced the Cam sensor/solenoid again- didn't fix the problem. $$$

Now, Lisa is telling me, it's the timing chain/ which should be an engine issue,

but I am being told it's not covered under the 100,000 mile warranty.

Now, I have a car I can't drive and I still owe money on the car;

Saturday June 17th around 3 pm, Driving on road trip to Idaho my check engine light came on and right after my vehicle went into limp mode. Along side freeway my family and I are scared and freaked out thank goodness we were just getting back onto the freeway after getting gas. If this would of happened in the fast lane we would of been ran over by trucks , since the gas pedal stopped working and we went from 60 to 20 just like that,

It was and has been the worst experience

I own a 2013 Kia Optima in Snow White. The paint started falling off the car and I took it to Citrus KIA Body Shop. They repainted the panels in 2021 where the paint was falling off. Six months later, now January 2022, the paint started falling off the panels that were not painted. I went back to Citrus KIA and filed a new claim. Nothing happened. I would periodically call and they told me they were waiting on corporate KIA to approve the claim, then they told me the person who handles claims is no longer employed and they have a new person assigned to the position who is working through a backlog of claims, then they just stoped answering my calls and email. Now, 1year later, the paint has fallen off the car dramatically to include even the panels that were "fixed" and repainted. This is unacceptable.

I bought my 2015 Optima brand new in 2014. Recently the paint starting coming off the car when I washed it with a hose. I took it to the dealership 2 months ago and they said Kia would not cover it. I personally called Kia and they stated they would not do anything because they only covered 11-14 models painted in Ga. This is not normal wear and tear. There are numerous spots that the paint is just wearing away.

Hi dear,

I pay a small deposit to reserve a kia sporatage basic category either white or red color from al ain branch ,United Arab emirates since November 2022 ,until now no single contact or news that such car is coming ,

Is it possible that no one get such car in United Arab emirates since November 2022 or people responsible are not honest to give cars according to their time of reservation, I hope you investigate in this case ,

Thanks and regards

Dr.Ayman Helal

Case Number- [protected]

Hello Kia,

My name is Gaganpreet Kaur and above is the case number for your reference. I request you to please check the case history once you started replying to me back. My husband is completely relayed on his Car for his daily expense all bills and living expenses are balanced with Uber and Lyft. He is a full-time cab driver. To whom I am speaking QEW Kia or the executive with whom I have a word nobody is ready to answer me back or come up with a solution.

Please answer this

1. Is this because I bought my Car from the trusted brand Kia?

2. Is this the same company that promised me multiple things at the time of buying a car?

3. Is the company treating its stakeholder in the same way?

We are dependent on our Car he can't drive the car while a hollow mirror. The executive is saying the part is a company from Korea. Can't Kia afford Airplane mode to get quick delivery for the part? A company that makes such promises is not in the situation to get me a quarter glass from last month.

At last, Canada is so expensive right now if we will be in a deficit situation and some miss-happening happens will Kia take responsibility for it?

I sincerely need your support.

Thanks,

Bikram and Gagan

I purchased a used 2014 Kia Sorento in July 2021. Maybe 6months after purchase the paint began to chip on the frames of the front window. I took the vehicle to Maaco and Fiat of Maple Shade and they both stated that this is happening because the factory failed to add some sort of coating prior to painting the vehicle. They both recommended I should call the manufacturer to see if there was some knowledge of this problem. I called and was made aware that yes they are aware of an issue with the PEARL WHITE paint. I was told to submit before/after pictures, pay out of pocket, and then submit a claim with hopes of being reimbursed. I reached out to legal services and was advised that since they gave me a process follow for this problem that it is evident they are aware of this being an issue with not just my vehicle, but with several others. After researching I found that there has been many issues amd complaints about the PEARL WHITE paint on 2014 Kia Sorentos. I should not have to pay out of pocket for an issue that they are aware of.

I purchased this vehicle in September 2021 with 56600 miles on it. We have the oil changed every 3000 miles. My husband noticed about ever 1500 to 2000 miles he was having to add a quart of oil. The vehicle now has 87086 miles and we are having to add a quart about ever 500 miles. There is no oil leaks, no black smoke when started. Runs great. Don’t tell me it’s suppose to use oil every 1000 miles.