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KIA Motors Complaints 1625

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4:21 pm EDT
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KIA Motors Engine malfunctioning/Limp mode

Saturday June 17th around 3 pm, Driving on road trip to Idaho my check engine light came on and right after my vehicle went into limp mode. Along side freeway my family and I are scared and freaked out thank goodness we were just getting back onto the freeway after getting gas. If this would of happened in the fast lane we would of been ran over by trucks , since the gas pedal stopped working and we went from 60 to 20 just like that,

It was and has been the worst experience

Desired outcome: Compensation for distress and dead vehicle, rental and towing expenses to deliver to the closest Kia dealership in Boise, Idaho

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3:50 pm EDT

KIA Motors Paint falling off car

I own a 2013 Kia Optima in Snow White. The paint started falling off the car and I took it to Citrus KIA Body Shop. They repainted the panels in 2021 where the paint was falling off. Six months later, now January 2022, the paint started falling off the panels that were not painted. I went back to Citrus KIA and filed a new claim. Nothing happened. I would periodically call and they told me they were waiting on corporate KIA to approve the claim, then they told me the person who handles claims is no longer employed and they have a new person assigned to the position who is working through a backlog of claims, then they just stoped answering my calls and email. Now, 1year later, the paint has fallen off the car dramatically to include even the panels that were "fixed" and repainted. This is unacceptable.

Desired outcome: Repaint the entire car

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10:15 am EDT
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KIA Motors Paint

I bought my 2015 Optima brand new in 2014. Recently the paint starting coming off the car when I washed it with a hose. I took it to the dealership 2 months ago and they said Kia would not cover it. I personally called Kia and they stated they would not do anything because they only covered 11-14 models painted in Ga. This is not normal wear and tear. There are numerous spots that the paint is just wearing away.

Desired outcome: New paint job

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7:15 pm EDT
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KIA Motors Delayed receiving kia sporatage

Hi dear,

I pay a small deposit to reserve a kia sporatage basic category either white or red color from al ain branch ,United Arab emirates since November 2022 ,until now no single contact or news that such car is coming ,

Is it possible that no one get such car in United Arab emirates since November 2022 or people responsible are not honest to give cars according to their time of reservation, I hope you investigate in this case ,

Thanks and regards

Dr.Ayman Helal

Desired outcome: Investigate why I did not receive kia sporatage till now

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4:56 pm EDT
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KIA Motors Quarter glass

Case Number- [protected]

Hello Kia,

My name is Gaganpreet Kaur and above is the case number for your reference. I request you to please check the case history once you started replying to me back. My husband is completely relayed on his Car for his daily expense all bills and living expenses are balanced with Uber and Lyft. He is a full-time cab driver. To whom I am speaking QEW Kia or the executive with whom I have a word nobody is ready to answer me back or come up with a solution.

Please answer this

1. Is this because I bought my Car from the trusted brand Kia?

2. Is this the same company that promised me multiple things at the time of buying a car?

3. Is the company treating its stakeholder in the same way?

We are dependent on our Car he can't drive the car while a hollow mirror. The executive is saying the part is a company from Korea. Can't Kia afford Airplane mode to get quick delivery for the part? A company that makes such promises is not in the situation to get me a quarter glass from last month.

At last, Canada is so expensive right now if we will be in a deficit situation and some miss-happening happens will Kia take responsibility for it?

I sincerely need your support.

Thanks,

Bikram and Gagan

Desired outcome: PLEASE GET ME THE PART OR ALTERNATIVE TEMPORARY GLASS

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4:07 pm EDT
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KIA Motors 2014 Kia Sorento

I purchased a used 2014 Kia Sorento in July 2021. Maybe 6months after purchase the paint began to chip on the frames of the front window. I took the vehicle to Maaco and Fiat of Maple Shade and they both stated that this is happening because the factory failed to add some sort of coating prior to painting the vehicle. They both recommended I should call the manufacturer to see if there was some knowledge of this problem. I called and was made aware that yes they are aware of an issue with the PEARL WHITE paint. I was told to submit before/after pictures, pay out of pocket, and then submit a claim with hopes of being reimbursed. I reached out to legal services and was advised that since they gave me a process follow for this problem that it is evident they are aware of this being an issue with not just my vehicle, but with several others. After researching I found that there has been many issues amd complaints about the PEARL WHITE paint on 2014 Kia Sorentos. I should not have to pay out of pocket for an issue that they are aware of.

Desired outcome: I want Kia Motors to pay for my chipped paint issue on my 2014 Kia Sorento not reimburse me.

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8:20 pm EDT
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KIA Motors 2017 Kia Sportage

I purchased this vehicle in September 2021 with 56600 miles on it. We have the oil changed every 3000 miles. My husband noticed about ever 1500 to 2000 miles he was having to add a quart of oil. The vehicle now has 87086 miles and we are having to add a quart about ever 500 miles. There is no oil leaks, no black smoke when started. Runs great. Don’t tell me it’s suppose to use oil every 1000 miles.

Desired outcome: I want to know what is causing the oil consumption. I had a 2010 Saturn Vue with 197000 on it. Never used a drop of oil in between changes.

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9:04 am EDT
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KIA Motors Door bracket on 2016 Kia Sorento

I am complaining about my 2016 Sorento #5xypg4a39gg148694 and only 21,000 miles. May 9th 2023 I had the drivers side door bracket replaced because of popping noise opening and closing the door.Now the drivers passenger Door is doing the same and it has to be replaced.I never heard of this on any vehicle s in my life.It cost me about $270.00 .I am retired and on a fixed income.If each door is going to do this it will cost me over a thousand dollars.The passenger door is hardly used.Why is this happening! I am so upset that I want to get rid of this car.But getting a new one is not in the picture.I sure will not get a Kia.I am so disappointed. We also have a 2016Kia Soul with no problems.The Sorrento was not cheap to buy.Thank you for your time Donald Szura [protected])

Desired outcome: I would think that this should be no charge because of miles and My Kia Soul is a cheaper vehicle and no problems.Please response.

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6:11 pm EDT
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KIA Motors My 2015 Kia Sorento Vin # 5XYKTCA64FG552995

I purchase my 2015 Kia Sorento at Grindstaff Kia now known as Johnson City Kia in Johnson City, Tn . I purchase the extended warranty, and really like the car until a few months ago I had to start adding oil believe oil changes. The car run find, does not smoke or leak oil but it something I never heard of, Oil Consumption . JC Kia said after 100,000 mile Kia consider 1 quart of oil ever 1,000 mile normal . I have my oil change ever 5,000 miles than I ended up adding 9 to 10 quart of oil between changes . I am having to add a quart of oil between 450 - 550 miles. I have been keeping record and of receipts.

Desired outcome: fix or replace motor.

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2:36 pm EDT
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KIA Motors 2016 Kia Sorento Engine fire while driving

On 6/2/2023 as I was driving on the interstate My Kia Sorento LX it made a slight tapping noise for about 5 miles before the engine completely lost power & brakes, it began to smoke, I was able to get off the main Hwy, the warning track helped slow the vehicle, but when I saw flames & smoke coming into the cabin I had to get out, I was able to use park to get it to stop. Soon as I left the vehicle it became engulfed in flames. There was no warning lights to indicate issues while driving, however it had been taken to the dealership for a oil change, engine light & anti theft recall. They changed the oil, reset the engine light stating it was a CO2 sensor & if it came back on to call, it did not, also the recall was unavailable due to it was causing computer issues. My car had 68K miles & still should be under warranty but since it's not able to be taken in to the dealership I had no choice but file a claim with my insurance, needless to say I'm left being out of a car that should have been under warranty, I filed my 1st complaint 6/5/23 & still not heard from Kia.

Desired outcome: I would like my vehicle replaced, with what I had.

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10:47 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I brought my car to Kia Mall of GA in for repair of driver door handle on June 6. It is a Kia sorrento 2011 with 203K miles. I have NEVER had any type of engine issues before and I have been driving my car since Jan 2012. I got an estimate which included almost $2000 of additional items, including all sorts of fluid flushing, annd other things they...

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9:26 am EDT
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KIA Motors Kia Soul 2020

I own Kia Soul 2020. I will not recommend this company to anyone. Currently, my vehicle has 11,500 miles on it. I started having problems with oil change over a year ago, the oil changes were becoming more frequent despite very low mileage. I have started an oil consumption test in New Jersey and then had to take the car for service in NY since I have moved. The Kia apparently doesn't accept the consumption tests from different service providers, they insist they all have been done in the same shop and they require 3 consumption test before they even start any modifications. The condition of the vehicle has been deteriorating recently. The oil has to be replaced every 700 miles (not even a 1000 as initially requested) . The engine light is coming up every few weeks. The engine is knocking, the car is shaking and stalling. The Kia customer service has not been helpful, trying to come up with different requirements and hoops to jump after the fact. Also not all service providers ("independent Kia contractors", as they being referred by Kia customer service) are not all functioning properly, or have a working tech lines to submit the repair requests. They are also overwhelmed by the demand for repairs as the customers have extensive problems with these vehicles. The Kia company is disgracefull. They are not honoring their warranty obligations and jeopardizing the lives of its customers. They reimbursement for rental or any other replacements is just a fracture of the actual cost.

Desired outcome: I want the car to be fixed asap by the replacement of the engine before the whole vehicle break down. Alternatively, I want a full refund.

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4:01 pm EDT
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KIA Motors Poor service

My Kia Sportage went wrong, making unusual noises on the 10th May 2023, I therefore rang Grantham Kia where I purchased the car 2 years previously. I explained my car needed looking at, they were unable to allocate me a time or date for the car to be looked at. I was also informed that the warranty did not cover fan belts. I therefore booked the car into my local garage on Monday 15th May, they confirmed me they will use Kia parts, to rectify the problem. After paying £94 to have a new fan belt put on it started making the same noises after 2 miles. The garage did query the tensioner and said it needed looking at.

The car was serviced only several weeks previously and I queried this might be a fault as a neighbour had the same trouble with his Sportage but was told there wasn’t any problems!

I rang Grantham Kia again on Tuesday 16th May who informed me we would have to get it towed in at our own expense of £80, which we did on Thursday 18th May. I also stressed the urgency of a courtesy car but this took a further 9 days to sort out, receiving the courtesy car on Wednesday 24th May, which I feel was excessive time to wait and required me to take time off work.

I rang Kia garage approximately one week later and enquired if the work was complete. I was informed I could now pick my car up but an engine warning light was on and this would be rectified at a later date. I declined the offer as during the initial problem no warning light had been activated.

It has since come to my attention via numerous media outlets that Kia and Hyundai have issues with the tensioner.

I feel a refund is in order for both the £94 and £80, I bought the new car expecting not to have any unexpected bills, that is why this is our third new Sportage?

I await your reply.

Desired outcome: Refund of both the £94 and £80 totalling £174

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6:02 pm EDT
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KIA Motors Kia motors

I have a 2015 Kia optima, with 60,000 miles on it. The engine just randomly died despite me taking immaculate care of it. This has been an issue with many other Kia‘s and Kia is supposed to have an excellent warranty and replace the engine free of cost to you. Well, they would not replace my engine because I could not provide proof of oil changes, because I change my own oil. I have never had an issue like this and I’ve been changing my oil for many years so obviously this is not the issue. I would like Kia to make good on their warranty and replace my engine. I am left without a car and I’m paying for a rental car while I wait for an answer from Kia and I cannot get through to them . I tried to call customer service and was waiting for over two hours and no one ever answered. I am at a loss and don’t know what to do now I cannot afford this problem. Please help me!

Desired outcome: Replace engine or pay me for a replacement

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10:57 am EDT

KIA Motors Purchased my 2020 KIA on May 12, 2023

I am trying to get my Title, so I can register my car. I have had FOUR Odometer forms emailed to me. Which , I have signed and checked the box off as requested and emailed back per instructions from customer service reps. THREE Bill Of Sales which I have signed. I also mailed out signed originals to the address provided to me. Customer Service has no CLUE nor record of my SIGNED Documents.

This has been going on for at least 2 weeks.

Yesterday June 7, 2023 at 11:00 am EST I faxed out the signed Bill of Sale and Odometer Disclosure Statement ( I HAVE THE COPIES) . Called Customer Service today June 8, 2023, to ensure they received my fax ( with a cover sheet)

No record of them. The RUDE Supervisor told me I did not sign the documents . I told her I had the copies from the fax, that show I did . She told me I had to do it again. She said that is all I can do for you. This is UNREAL I want my Title, the car is paid in full. My Account # is [protected] Please help me. Thanks Dolores Guilfoyle

Desired outcome: My Title to my 2020 Sportage and an apology for the stress the customer service reps put on me

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7:41 pm EDT

KIA Motors My new car purchase contract.

I bought a 2023 Kia Sorento in Huntsville Al on 6/3. I love my sales person he wea great and the price was good as well. My problem can in my contract and dealing with the financial agent Mr Blasingame.

I asked him several times why he was adding $400 lux care and $1,128.00 aws maintenance fee to my car total my car went from the quote price of $37,479.50 to

$39,625.00. I listen to his explanation and he convinced me this is normal so I signed. I since learned it was not normal for a new car and will be paying 8.3% interest for these items. I immediately asked for a n addendum and was told if he removed the fees he would then retract my agreed upon amount for the car. My father is an attorney and he thinks this is a fraudulent charge and misleading contract I love the car and want to keep it. I am now unable to speak with Mr. Blasingame he has responded to my calls or emails. If this is indeed Kia normal practice then please explain it in writing otherwise my father is threatening to take further action against Kia and I will have to give the car back. My state does all car to be returned in case of fraudulent practices in the written contract. Please explain why I am to pay interest on this extra fees at an 8.3% rate for the next 5 years. Thank you in advance.

Desired outcome: I would like the $1,528 removed and to sign a new contract with the unnecessary charges with out the threat of increasing the car back to the sticker price.

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5:04 pm EDT
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KIA Motors Problems with engine in a 2016 KIA Sorento

I purchased a 2016 KIA Sorento on [protected] from a local dealership. At the time 117983 miles. I also purchased an extended warranty from the dealership through AUL. The up- keep records were up to date and scheduled maintenance was performed as recommended by KIA.

On 05-17-2023 I had scheduled a oil change and tire rotation, which was early but I wanted it done before we traveled. On 05-16-2023, as I was heading to the car wash, I noticed the temp gauge pegged in the red. Being a block or less from the dealership, I pulled in and told them what was going on. I had noticed the day before that the fan in the engine compartment was still on after turning the car off. From the day we drove off the lot to the 16th not one indication of a problem presented itself.

In a few days, I spoke with the shop manager and he said that I was very low on antifreeze but they can't find a leak. I never smelled anything nor was there any spots of antifreeze on the ground. It was determined that it had a blown head gasket and they were waiting on AUL to authorize repair.

The go ahead to repair was given however they found that the head bolts were stripped. The warranty will not pay for that.

KIA has had numerous problems including the problem with the bolts, have been reported. The problems have been reported but KIA has not addressed all of the problems nor expressed any fixes or compensations to fix some of the problems.

Desired outcome: That KIA takes the steps to address the problems and fix them.

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2:49 pm EDT

KIA Motors 2016 KIA OPTIMA

I have a 2016 KIA OPTIMA VIN#5XXGU4L38GG103014

I bought this car at ORR KIA IN TEXARKANA, TX

I have over 159,000 miles and at 100,000 miles it started to use 2 quarts of oil, I went to the dealership and they said don't put any oil just let it lock up and then we see if we can do anything. I said I wasn't going to that, I will continue to put 2 quarts in a week, and now it's starting to foul out my spark plugs.

I need someone to tell me if anything is going to be done about my motor?

My name is :

Richard Mohlenhoff

3647 Hwy 70 W

Kirby, Ar 71950

[protected] (Cell)

Desired outcome: Nobody has done anything for me at the dealership

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11:16 am EDT
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KIA Motors 2014 Kia Sorento white.

I have bought more than 8 or 9 Kias in the pest years for myself and kids. Love them. The 2014 had an engine problem they replaced it. But it started chipping paint before the motor issue. Wasn't worried we get a new one about every three years. Well now that i have a new motor it looks like crap. As i learned this in not uncommon. Kia are you going to not doing anything for us out there that buy again again and again. I try local dealer they cant and corp has been no help. I guess as the rest I must go look for another brand. Sad it is about time to buy for one of my kids(16) and myself again. You have a following and we are all looking to what are you going to do. Are you going to show class and integrity. Stand behind your product.

Yours not truly. Barbara

Desired outcome: Fix the problem.

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6:12 pm EDT
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KIA Motors 2013 kia sorento pearl white paint peeling

The snow white pearl paint peeled from the front of the roof (just above the windshield), both A-pillars, top of the rear hatch door, and several other areas. It was brought to the attention of our local KIA dealer in Tampa. I was told the paint is not warranted! Well 5-years later, I had to repaint the entire vehicle as some of the roof areas began to rust. To repaint the vehicle, at my expense, was going to be over $4000 for a 10-year old car! I had them do the next best thing to stay within my budget (fully retired) and had them respray the vehicle in regular KIA white ($2300). Needless to say, I am not pleased with the initial KIA response and was told KIA recalled the snow white pearl on several vehicles, but not my year. BS!

Desired outcome: It would be nice for KIA to make good on my paid receipt for the paint job. I bought my son a KIA Forte 7 years ago. The silver paint is fine on his car.

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

Overview of KIA Motors complaint handling

KIA Motors reviews first appeared on Complaints Board on Dec 21, 2006. The latest review 1st Kia Simi Valley Performed Dealer suggested 60,000 Mile service, replace the engine oil or possibly forgot to and gave us the sunshine treatment. was posted on Dec 23, 2024. The latest complaint Writing a smaller check then I signed was resolved on Mar 13, 2023. KIA Motors has an average consumer rating of 1 stars from 1632 reviews. KIA Motors has resolved 107 complaints.
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  1. KIA Motors Contacts

  2. KIA Motors phone numbers
    +1 (877) 542-2886
    +1 (877) 542-2886
    Canada
    131 542
    131 542
    23%
    Confidence score
    Australia
    8800 301 0880
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    50%
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    Russia
    1800 888 542
    1800 888 542
    50%
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    Malaysia
    +82 234 641 114
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    74%
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    South Korea
    +1 (800) 333-4542
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    United States
    +44 333 202 2990
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    United Kingdom
    +353 16 497 493
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    100%
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    Ireland
    +43 800 784 777
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    Austria
    +32 27 296 979
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    Belgium
    +49 800 777 3044
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    67%
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    Germany
    +39 848 582 588
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    +31 888 542 542
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    Netherlands
    +47 22 086 153
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    Norway
    +34 902 283 285
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    Spain
    +46 854 170 536
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    20%
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    Sweden
    +41 627 888 899
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    Switzerland
    +90 216 656 2600
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    Turkey
    +86 400 882 2060
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    China
    +974 44 039 444
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    71%
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    +966 920 014 200
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    17%
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    +94 112 342 725
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    +866 800 868 995
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    +971 800 542 823
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    43%
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    +84 190 054 5591
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    +55 800 771 1011
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    Brazil
    +52 554 780 0542
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  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
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    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 23, 2024
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