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KIA Motors

KIA Motors review: Service/dealership

L
Author of the review
9:20 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a new Kia Telluride in May 2023 Coughlin Kia Lancaster Ohio - upon driving it home I realized that the sunroof did not work. I contacted my salesperson and set up an appointment with the service department. The day before the appointment I was contacted by the service department informing me that there would not be anyone available to work on my car and my appointment needed to be rescheduled 3 -4 weeks out. Long story short, I ended up going all summer without a functioning sunroof. At my service appointment I was told that after 2 1/2 hours that they could not figure out what was wrong with it and would need to schedule yet another appointment. I was told that to be prepared to be without a car for 2 days. The attitude of the service department when I mentioned that this is a BRAND NEW CAR was "Oh Well." I get the impression that once they sell you a car they are done with you and don't care what happens next. I love my Telluride and have become somewhat of a Kia spokesperson but if this is the service that is to be expected when a brand new car has something wrong with it I may be changing my mind.

Desired outcome: Vehicle to be repaired like new; replacement vehicle during servicing.

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    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

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