Kmart
Reviews and Complaints

I have never been thru such crap and bs in my life. I ordered on line a wedding band, last november2010, before the black friday sale. On Christmas day, I gave it to my partner, and really it was not well received. I wanted to return it. All over the receipt, I had 6 months to return, printed all over it . Took it to the store, and was told no, I must return it on line. Called them 4 different times, they confused it with a purchase from Sears. What a mess. Meanwhile, I lost my job, had to delcare bankruptcy. I asked them many many times, to please mail me a check. I could have used the 101.00 for food at this stage of my life. They did a credit on my old credit card, which I no longer have. The account was closed. All I ever wanted to do was speak with someone. All of their email stuff are third world people, and they are so misinformed. Not against them, just want it corrected. Just got another email asking me how satisifed I was with Kmart. Never, and I mean NEVER buy anything on line from them. They are horrible to deal with. Just horrible. Same for sears, I will never step foot in either store again. Do yourself a favor, DO NOT shop at Kmart or Sears. They are terrible about returns. Thanks for listening and reading.

Was told by the cashier it would cover pretty
much anything I could think of before purposely throwing it out the window. Well, I accidently left a spoon in my soup bowl
and it "blew up" the microwave, so I gave them a call to see about getting a replacement microwave. They replied saying
that the insurance policy will NOT cover the "blow up" and that I will have to purchase a new microwave myself.

If indeed the policy wasn't going to cover the microwave in this instance, then K-Mart should be correctly informing their
employees about the insurance policies so that I know exactly what I'm paying for. This leaves me to replace my
microwave and also I lose the amount paid for the insurance policy that does nothing for me. What a waste!

Location: Bought microwave at 1500 Coshocton Ave, Mount Vernon, Ohio [protected] and called the Fairborn,
Ohio location to see if the insurance policy would be honored.

My wife and I are long term customers of Kmart and frequent users of its Cafeteria. For the past two Sundays (noon time) the cashier handles both the serving of food and the Cash Register, an unhealthy practice that is contrary to the rules of local government Department of Health. Please, this is no way to cut costs or show apreciation for your loyal clients! Ruben L. Rosario; [protected]@yahoo.com

Placed order from Kmart.com, paid for expedited delivery, confirmation of delivery date by customer service, order confirmation and checkout process. Website also offered free standard shipping, thought I was getting free standard shipping and paying only for upgrade but got charged full shipping. Called back to add item to order that hadn't gone thru, said couldn't add to order charged me another expedited shipping charge that I paid as I needed items for gifts. Then, called to find out why items still have not shipped but showed up on credit card. One item has a tracking number showing that a label was printed but they never gave the package to UPS. The other items all stated in stock when I ordered. They never contacted me to tell me anything was not available, now are saying items will ship expedited when available. I explained the terms of the agreement I paid for were for specific delivery date and told them to cancel the order.
Now, they say they can't cancel the order, are still going to charge me for it, but they still can't tell me when order will ship and that I will need to wait for order to be shipped (if ever), refuse delivery and wait months for a refund of items I've paid for and never received.

NEVER, NEVER, NEVER order from Kmart or any of its companies that it owns such as SEARS, LANDS' END, etc.

I ordered a pair of size 11 boots for my grandson and a pack of t - shirts on january 27, 2011. The order took a week and a half to arrive and the boots were sent in a size 8. I promptly filled out the enclosed return slip and placed the items back in the original packaging as instructed on the site. Ups was unable to use the return label provided as it was incorrect type of label. I called and spoke with customer service 5 times since, and finally requested a manager at which point today i was told they would not put one on the phone. I even called ups and was told it was as easy as kmart pressing a shipping pickup button on their computer since they have an account, which they refused to do. I do not want to pay return shipping. I do not want to go to the store 20 or more minutes away with a bad back and a cane after following all required directions. I have been promised from the first phone call that the package would be picked up. They need to follow their own return policy! My order number is [protected]. I have encountered polite customer service people on the phone, however they have accomplished nothing and i will never shop at this site or store again and would advise others to beware!
Louise in new haven

went on second medical leave and hr fired me because my boss /store manager was not there for the weeken so i talk to the other store manager about it and he said it was fine witch he is also the boss as well so hr told me i talked to the wrong boss i always liked kmart and shopped there in intill they screwed me over and its weired casue i talk to the same store manager on my first medical leave i dident get fired a few months later i had to go on medical leave again and they fired me

After waiting 5 min for the 1 and only cashier to finish with a customer who had many questions and problems another customer asked the employee that came near us if they could open another register and was told no maybe the jewerly dept could help - oh no she's busy. That was the end of the discussion since she then walked away. The customer asked for the manager but got no answer. Another cashier came from the return desk to use the computer there and we asked her if she could open another register and were told she was busy manning the return/complaint desk (where there were no customers). After another 5 min she had cleared the next 2 customers and it was my turn. I had toilet paper, tissues, and 2 bottles of soda. I had a super coupons for the toilet paper and soda. When I bought the Dr Pepper, it was on the display for Pepsi products with a sign that said 10 for $10, the coupon was for $.88 limit of 2. Of course, it didn't work. Only Pepsi would work according to the cashier. The coupon was in the Sunday and Thursday ads and reads " Pepsi 2-liter soda, assorted varieties, purchases greater than 2 are 10 for $10." The $.12 cents isn't the problem, it's the store. Every time I go in there I sware I won't be back. They're service sucks. But you have wasted so much time waiting in line you don't even want to think about waiting for the non-existant manager.

I put in a Kmart layaway online in November of 2010, I paid a little down($5) and paid the remainder($40) when I picked up the layaway at the Harrison OH location shortly before Christmas. There were 2 items total, a set of sheets and a Baby Alive doll, my daughter received two of these dolls for Christmas so I decided to return the one I had purchased. I could not find the receipt, however I did have the packing slip which came with the items when I picked them up. The packing slip includes all of my information as well as the information on the two items I purchased including their item numbers and price.

Since I could not find the receipt, I assumed this would be okay to take with me back to Kmart since It had all my information on it and they should have my information in their system anyway because I've had several layaways through them before. I stopped by the Hunt Rd. location (near my work) and tried to return the Baby doll(still in box in perfect condition). The lady tells me that without the receipt they can only offer the lowest sale price which is $12, I paid $25, obviously that is not acceptable. I cannot understand why they could not use the packing slip as a receipt, I obviously paid for the items because I was able to get them out of layaway and I was given the packing slip. At the very least she should have been able to find my information in their system due to the fact that I had a layaway with them. A few days later I called the Harrison location where I picked the items up from and was told the same thing, they could give me the lowest sale price, less than half of what I paid! I asked for a manager and they took down all of my information and I'm still waiting on a call back.

I have the misfortune of having to desal with Kmart's Pharmacy in Guam. No Walgreen's here. All the other pharmacies are local owned and do not accept BC/BS.

This has to be the largest pharmacy on Guam and has absolutely the worst customer service you can find anywhere in the world. They are always understaffed. Waits can be an hour. Calling in to the automated refill service has never worked. Call it in, go in the next day, wait in a long line to find out they have no record. Simple transfers of prescriptions from Walgreeens turn into nightmares. They run out of some drugs that can take a week or longer to get in. They never call and tell you your prescription is ready. They have a take it or leave it attitude towards customers. Or at least white customers.

I just spoke to the pharmacy lady that said she was there alone and will get to my transfer maybe tomorrow if she has time. Absolutely ridiculous.

Saw the proctor silex white 0.6 cu. ft. microwave oven with digital display (ps-p60b17l-d) on kmart - on-line for $39.99. on-line said go - get it today at my local kmart. i get to the local kmart and they charged me $44.99. $ 5.00 more then advertised. kmart in my mind is a fraud, and using deceptive advertising. no where on that on-line advertisement did it tell me that i'd pay $5.00 more if i took the on-lines advise and picked the item up at my local kmart. i called customer service department placed on hold for over 15 minutes. i was told that i should have ordered the microwave and then have it sent to the store for pickup. why were those details not given on the kmart on-line. there was plenty of product in the store, kmarts on-line told me to "go to the store" i went to the store based on the price that was advertised on-line and was ripped off. the on-line customer service folks blame the store and the store customer service blame the on-line customer service, problem is its all kmart. consumer fraud at its best at kmart.

I purchased 6 items on the same transaction that were going to be for christmas gifts (thermal shirts and pants, and an organizer from automotive, plus some other items that were not gifts). I was going to give a gift to 6 different people. I asked the cashier for a gift receipt for each item. I was told that she can only give me one gift receipt and it would have all the items on it. I said that I didn't want all the items on each gift receipt. She then told me that I would only get one gift receipt. I told her that at other stores they can give you separate gift receipts. She went over to ask how she could do that and was told that in order for me to get a gift receipt for the items I want, I would have to purchase each item separately. I didn't want to do that. But bought the items anyways, but left with no gift receipts. My question is, could I of received a separate gift receipt for each of the items I wanted? Or did I really have to make more than 6 separate purchases one right after the other?
T

I went to buy gas 12/01/2010 and the cashier applied the money I paid with a debit card to the wrong pump. He charged me once then I explained what happened he told me to pay again and it would credit back to my card. I paid and left. A few days went by and no credit back to the dabit card. I went back to the store on Dec 5th 2010 and the cashier Angela Y. said she couldn't give me a refund because her manager, a Muslim didn't work on Sundays for religious reasons, wasn't present. I came back on Dec 6th 2010 and met the cashier who overcharged me. The manager saw my two receits from the incident and refused my refund, even though the debit card number is plain on there with the time I purchased the gas and the actual cashier present.

Dealing with these people has been an absolute nightmare! Firstly, my fiance and I are planning to get married on December 27th, this year and we wanted to buy our wedding bands at K-Mart, because K-Mart has the matching band to my engagement ring and they had it for a really decent price. I went on their website on the 27th to purchase my ring and his, only to find their site was down. Kind of bummed out, their live chat support said to try the next day. So, the 28th, I went back on their website to purchase the rings. The prices were different! We were frustrated, so I called their customer service department and spoke to a really nice woman and I explained to her my situation and how they should still honor the sale prices from the night prior because their site was down. She couldn't do that but offered me 10% off of the entire order, I figured, fine better that than nothing at all.

She processed my order on the phone all went well and the order went through. Until my fiance got an email confirmation for the order and noticed that his wedding band was not included in the order. She then told me that his ring was out of stock. I wanted to cancel my ring and she said she cancelled the order. I informed her I would call back on Monday the 29th. When I called back on the 29th, the rep I spoke to, said that the order had NOT been cancelled, she cannot cancel it and, AND the 10% discount was never applied! I was furious. She said I'd either get an email saying that they would ship or they cancelled the order (this didn't make any sense to me considering she had already told me that they could not cancel the order) but whatever. About an hour later, I got an email: Unfortunately, the merchandise has already shipped or released to be

shipped for your order reference number [protected], therefore we are

unable to cancel the order, as you requested.

Funny. Here we are a week later and I still haven't received my wedding band when delivery was promised by 12/2. My fiance called back twice tonight, first got a supervisor, Brian, Brian kept telling him that their computers were down and he couldn't get any information regarding my ring and what the hold up was. He honored the 10% discount and said to call back and speak to some one else within a couple hours. At this point, my fiance was reluctant, but decided to go ahead and repurchase his ring again because Brian notified him that his ring was NEVER OUT OF STOCK! Even though two reps before him told my fiance that it was. He just called back and spoke to another supervisor by the name of Pamela, she did NOT HONOR the 10% off, gave a bogus excuse that Brian didn't put it in the notes. Again, reluctantly because we have our hearts set on these particular rings, he decided to go on ahead and order his ring, AGAIN, for $20.00 more than the sale price. He was instructed to call back on Monday to get an update on where my ring is, as PAMELA'S COMPUTER SYSTEM went down again. (What is wrong with their computer systems?) Of course she managed to place his order through before this happened. (What a coincidence?) Just now checked email for confirmation and guess WHAT? This order for my fiance's ring got DECLINED AGAIN! Thank you K-Mart for screwing up my wedding. We are a struggling couple on a fixed budget that have been together for 14 years and we're having a very simple wedding at the courthouse because we cannot afford anything more extravagant. Thanks to your bogus site, well below par customer service representatives and shoddy computer systems, your company managed to completely botch our wedding to the point where we have no idea what we're going to be using for wedding bands! Beware! K-Mart as a WHOLE is just absolutely terrible and after this experience we will MOST CERTAINLY NEVER shop there EVER AGAIN! We will be encouraging everyone we know to do EXACTLY THE SAME!

Bought a Black Friday weekend special 4-Slice Toaster Oven and Power Pro Hand Mixer, White from kmart.com for $13.00 less than original retail price plus free shipping. Got a confirmation number on Nov 27, 2010. Then on Dec. 1 I got an email from Imran Jooma, Senior Vice President, e-Commerce saying the order was canceled and to call a number to reorder. When I called I said I didn't want the order canceled and I would wait for the items. They said it could not be reinstated at the sale price and that I could reorder at the higher price. This is bait and switch. They said it was not in stock but that I could reorder? If it is not in stock how can I reorder these items. What a crock. I called their customer complaint line and it was the same lies. Sears did not want to loose anymore money and they canceled it to cut their losses.

I went to Kmart on November 24, 2010 where i attempted to buy an electronics item on sale. I was given the items that i needed and proceeded with the checkout. Upon checkout I was rudely approached by the cashier "jaci". She stated I was only allowed one item because there was only five in the store. I proceded to explain that that was not written in the ad. She then stated only one and thats it. I left the store dissatisfied only to return the next day and see her at cashier again. When I tried to approach her to ask a question she did not look my way. I waited ten minutes next to her until finalyy another employee saw that I was being ignored and helped me instead. I think it is an outrage that Kmart hires rude people like this.

Don't bother emailing or writing them, they don't respond to complaints, the rewards program is a way for k-mart to get consumers to spend money they don't have, to try and gain sells, promising points toward your next purchase.Than you have to fight to get the correct points your due.Also don't bother calling customer service, all you will receive is a song a dance around your inquiry, as if customers are stupid...Terrible customer service in hard times, not very smart.

Yesterday I visited the Kmart website to purchase Christmas presents using their online layaway. I made my selections and checked the box indicating the purchase was "layaway". I proceeded to provide my personal billing information, etc. and when I submitted the order realized it had not been processed as a layaway, but as an outright purchase. I IMMEDIATELY called customer service, explained what happened and the CS representative purported cancelled the order. He even told me after I explained the bug on the website that I had reached the "right person" to cancel the order. He went on to say I would have an email within 24 hours verifying the cancellation.

Today I went on the my bank website to verify a deposit and to my shock and horror found that Kmart/Sears had debited my account for the order. Not only that, they had actually debited my account TWICE for two of the items.

Again I immediately called customer service. I finally spoke with a "manager" and the long and short of it was that although she admitted the original customer service representative had given me erroreous information and admitted there was some type of error made resulting in the double charge there was nothing she could do to immeditately correct the errors made by the company.

According to her, Sears (parent company of Kmart) can immediately hold funds in my account (hence the charges today) but first, the 'cancelled' order was never, and could never be, cancelled. Two of the items had already been shipped, one item was out of stock and the final item was "in process" and that couldn't be stopped. She went on to say the double charge would "drop off" in 7-10 business days.

So Sears can immediatey (electronically) notify my bank that they want funds held - twice - but it appears they can not immediately (electronically) notify my bank that those funds don't need to be held! The errors made by a bug on the website, erroreous information from a CSR and an error by the 'system' which double charges are now apparently going to cost me to be out my money (while Sears uses it) 7-10 business days. I want Sears to immediately make amends and put the money they have taken back into my account. I did not cause this, you did.

I haven't dealt with Sears in years because of poor customer service and have never dealt with Kmart and can promise you I will never, ever purchase anything from them again. I know my measly few dollars means very little to their bottom line. I just wanted to warn anyone else that their "pride in customer service" means too bad, too sad when they make an error!