Kmart
Reviews and Complaints

The Kmart smart plan is the PITTS. They donot want to give you the form of payment in which you purchased the product. I purchased a Xbox 360 Kinect they no longer carry them so I can't purchase another. I should have the option to have return monies placed back on my credit card so I may go somewhere else and purchase another or something equal in value for my grandson. I WILL NEVER BUY ANYTHING LIKE THAT AGAIN FROM KMART NO TVS, NOTHING ELECTRONIC!WALMART IS THE PLACE TO GO NO PROBLEMS WITH GETTING YOUR MONIES BACK!

Here is the only thing i can get back from buying into the Purchase of the KSMART PLAN the lesson of not buying into K-Mart or Sears again. NOT ONE CENT TO SEARS OR KMART AGAIN. Lesson learned, I can't belive that at one time I worked for Kmart and they had a thing about refunding to any complaint. Later I worked for Sears as a service man and all the time they harped about trying to sell these insurance plans. They didn't ever like my work because I felt I was hired as a Service person and was good at that, not selling scams. So I never sold one that I can remmber. I feel very good about that today.

what a scam false advertising

inverness, fl k-mart, bought diehard 19.2 drill at k-mart, not sears, in June 2012, they sold me the replacement plan for $ 8.99 plus $40 for the drill. today it went bad 11/19/2012, go to k mart to replace it. they dont replace things. had to call the smart plan number. they send me a UPS shipping label i box up the drill send it back and they send me a k mart gift card for $40, instead of a replacement, if i want a replacement, that drill now costs $79.95 so thats $40 more plus their replacement gift card. sounds a little like false and deceptive advertising to me, needless to say k-mart has lost any future business from me and i will tell everyone i know, what sleazy tactics they use and tomorrow will see about makeing a consumer complaint with tallahassee

I agree with you. I purchased the smart plan for the Wii console and remotes. After one month, one of the remotes stopped working. It took me 3 weeks to speak with a live person. Then another 2 weeks to get the return label to me. First it was going to be sent to me via email, never received it. Called and said this is a scam as I have not received promoised return label. Low and behold, within 3 days had a return label in my PO Box. I packaged it up and went to the local UPS dealer and it cost me $2.89 extra to send it back. I have not received my monies of $39.99 for the remote yet and its been almost 5 weeks! NEVER AGAIN..WILL JUST TAKE MY CHANCE ON THE NEXT PURCHASE if there will be another next time with KMart. I am getting my Wii stuff from Wal-Mart now.

Kmart associates are pressured to sell this item as it is a great money maker for Kmart. Unfortunately, this insurance is VERY difficult for a customer to get a legitimate problem fixed and it creates animosity toward KMart. Since KMart's name is on the paperwork, the customer gets the false sense of security that if their item breaks or fails it will be replaced in a quick and professional manner. This is NOT true.

The Kmart "smart plan" is a cheap insurance plan that "claims" to offer repair or replacement for items purchased at Kmart that fail or break.

Anyone considering purchasing the "Kmart Smart Plan" should be advised. IF they approve your return or replacement, the minimum turn around time for this is more than 30 days.

Although many Kmart associates may tell you that this insurance plan is easy and simple, this is not true. Most Kmart associates have no idea of the process.

Since this "insurance" is covered by an outside company, all returns and replacements are handled by a series of phone calls to Kmart Smart Plan center. You will need to prepare yourself for a couple hours on the phone.

You will probably be denied at first by the "smart plan" folks and you may have to call a customer support number for the company of the item you purchased. (for example: if you purchased a littermaid box - you'll have to call littermaid)

Once you have been denied, you can try calling "smart plan" and begging for a return. They may give an ok, if they do, then they will send you a UPS tag.

You will then need to package up the item at YOUR OWN COST and can use the tag they e-mail you to send the item back to them.

Then you can wait about a week until they get the item and then you will be told that it will take an additional 10-15 days to get a gift card back to Kmart. Once you get the gift card, you can go shopping again at Kmart.

If you purchased a tv - then no tv for 30+ days. If you purchased a refrigerator, then you have to eat out for 30+ days. If you purchased an electric litter box, then you get to scoop kitty pooh for 30+ days. - Get the idea?

I have a complaint not about false advertising, but about another matter. My daughter, granddaughter & I were just at the Sevierville, Tennessee K-Mart and their air-conditioners were not working. The temperature out side was 94 & it was atleast that or hotter inside the store. The employees were complaining & customers were walking out. The manager was telling folks their temperature was not controlled from within, then I asked the cashier where it was controlled from & she said their corporate office in Texas. Well...I'm sure it was hotter in Texas today that it was in Tennessee! I think that controlling store temperatures from one state to another is the most ridiculous thing I have ever heard...and if that is the case & our local store is going to be that hot everytime I go there to shop, then its good-bye from me! I hope you will reconsider your choices & let the managers maintain their own stores.
Thank you!

I was trying to take the survey, and was posting negative comments. After the 1st two, the survey shut me down. I went back in and posted positive comments, and was able to complete the survey, although my shopping experience was negative. So, if you want to complete the survey, post positive - if not, you'll just get shut down! What a joke...

my complaint is posted to your website...

I too have tried to do the survey from my receipt dATED 11.20.09
RECEIPT # [protected] and it doesn't come up.
my name is Vicky Bennett 644 w maple ave, monrovia, ca. 91016
phone [protected].Please contact me...I love shopping at kmart the joe boxer
pjs and J smith collections are great...

i FOLLOWED all of the prompts, selected two items and was sent back to the beginning. What's up with that? I want to win a prize, not be bamboozaled!

I wish you had given more details as I need a lot of things right now and am trying to figure out who won't rip me off and what the scams are.

Don't blame the staff for price checks--that's those whiny people that complain, "That said $9.98 on the display but rang up at $9.99". It's not the staff's fault they have to do price checks.

I doubt your son could have managed to crack the inside of the psp screen so thinking on it im sure it was a defect that they sold you which happens every now and then. What concerns me is that they didn't offer you the warranty at the register. Oh and mr. jason, lay off, you really need to learn to talk to people with so respect. Seriously dude, no one likes to hear your crap. Stop being an ### to everyone that has a complaint and jump off of a bridge so i don't have to read your garbage again.

when visiting the store we found long register lines and cashiers repeating pages overhead for manager assitance on the front end , when responce came from the manger, two of the three cashiers open required help, and the lines were 6 people deep at the registers. also i had a reciept for customer feedback, but the site kmartfeedback has no prompt for the customer survey. my receipt # [protected]. not a very good showing for kmart this early into the holidat season.

was told by cashier to get online to fill out survey and i would have a chance to win a gift card. i could not get on the site, but i still like kmart and will shop there i have for many years.

Kmart is giving out receipts with a contest to win a $2500 gift card if you give them feedback on your shopping experience. The contest doesn't exist. There no website for it. It's a scam!

I read the complaintsd about their receipts in Dec. 2007, and I just got the same receipt in September 2008. Still weith the survey and $2500. gift card. They need to correct this people are spending time looking for this survey which can't be found. I will not shop there again for this reason. If you can lie to me on my receipt tehn you will like to me about your prices and quality for merchandise.

Something has to be done with the Indiana PA store at the mall. It is dirty and a real mess. I worked for K-Mart and I have never seen such a mess. They expect people to buy at that store. It is worse than any store in our area. Our big lots and dollar stores look better than that. Where is the Management. After waiting in line for 30 min with 1 register opened we finally got out. You can keep you all your SMITH products.

something has to be done to the Indiana Pa store. It is in very bad shape. I have never seen a store in such bad condition. I worked for K-Mart and what a mess. Where is the management

How can K-mart just take you money, i found what i was looking for at another store & had already put 15$ down for layaway. So when i discontinue it, they wont give me any of MY money back. What a scam...
- very unhappy costumer, who will not go there again & warn others about pulling BS scams!

I returned an item for a refund. Was is my card not credited yet. It sure did not take this long to see it come out?. Why

I got exactly the same scam with K-mart saying fill out a survey with your 19 digit receipt number, I spend 200 every time I go there, I'm going to Target they give gift cards of $10 right then and there...every little bit helps right?

Kathy Weidenbach
A Big Spender

great store service

Something similar happened to me not long ago. I was in the local Kmart waiting for my girlfriend to finish trying on clothes and I had wandered over to the entertainment section and had picked up the newest season of American Dad. I had been wandering the store for 10 minutes with the case in my hand looking at the book section and having a look at the jeans. When a store employee walked up to me and accused me of trying to steal the DVD. It is important to note that the DVD season is inside one of those very secure locked cases that are made of extremely durable plastic, and the case that holds the DVD's is also locked. Anyway this man accused me of stealing and told me that I was trying to steal it from inside the case. By the way, it is also important to note that I am an IT networking administrator and I frequently perform small fixes or changes to computer or server hardware in the workplace and I wear a Swiss army knife object on my belt (although it doesn't have any blades, just different screwdriver types and a magnifying glass), to perform these quickly and conveniently instead of retrieving my 300 tool kit because it is cumbersome to carry all the time. Anyway back to story. Once I was approached by this man he said that I was trying to steal this DVD from a very secure by trying to open the case. He at that point noticed the mini toolkit on my belt and told me that I was trying to open it with that even though it was still inside the cloth holster it is buckled into. He asked to look at it because he kept accusing me of having a hidden blade and once I showed him that it had no blade on it he told me that I was trying to jimmy it open when he approached. Although it was nowhere near my hand at the time. He then told me to pay for it and get out because he was calling the cops, needless to say I dumped it on the nearest shelf in anger and left refusing to buy it because of the shoddy treatment. This incident has angered me to the point where I no longer wish to be anywhere near a Kmart. Is this the kind of treatment people are to expect at Kmart, false accusations and threats of police and arrests where none are warranted.

kmart store ( 3725) is full of unprepared associates.They are not aware of what the store really has in stock and they are not well trained.I am very upset because I went to kmart located in watsonville and nobody was able to help me with a furniture carry out.I ask an associate to help me and he just walked away.I was shocked to find out that the person I had ask for help and who ignored me was a manager.I'm never shopping at kmart again, I rather drive all the way to walmart were I will get the service I deserve as a customer.I already got a hold of corporte and I hope they do take some action

Loss Prevention in our local town stinks! One ASSociate is a complete and total bully. Recently, he detained a young girl standing out side the men's restroom. The girls (I think she is about 16) was holding a BB rifle her brother (old enough to buy the gun) purchased. Receipt was taped on the rifle. Brother had to go to the restroom and asked sister to hold the rifle for a few minutes. As she was standing there, the loss prevention guy approached her and demanded to know why she was holding the gun. This was said very loudly and customers (including myself) overheard him. He implied that she was trying to steal the gun. About then, the brother came out and saw his sister's fearful look. He was angry and rightfully so. He told the loss prevention guy he had paid for the gun and had the receipt. At that, the loss prevention guy told them to "C'mon. We are going to the office. Now!" He then called the police on them. WHY? The police let them go. My point is -- this guy is only capable of interacting in a rude and beligerent manner. And obviously only with those who are easily intimidated. He should be terminated! His name is Ray...

I apologize that this happened to you Ma'am. I work as a Loss Prevention associate at another store in another part of the country. We cannot detain anyone unless we see the individual enter the store, enter the department, select the item, and then leave the store with the item without paying for it. Obviously, they could not have seen you select that item from the Electronics department, so they did not have enough elements of proof to detain you. It sounds like not one of those store employees was Loss Prevention - KMART only authorizes Loss Prevention associates to detain people for shoplifting.

I would advise you to call the corporate number for KMART and file a formal complaint. You may want to tell them the exact date, time, and store location of the incident. Corporate will then do a full investigation of the matter and ensure that steps are in place to prevent this from happening again.

Received coupon at store to register for $2,500 gift card but there was no site.

okay,
all you you need to READ the receipt. It says "visit out website. DO NOT USE A SEARCH ENGINE, BUT TYPE INTO BROWSER ADDRESS BAR."
so when you used a search engine, of course it didn't come up. Type it into the browser bar, if you know what that is.
Cool, maybe I have a better chance at winning because the odds are up with you people not being able to follow directions..hee hee

I don't think it was very right to advertise false advertisement.
When you put on your reciepts that we could win a 2,500 gift card I was happy,excited because I had a great story to tell you. But what can I say, you missed out. My grandma was going to give me half of it and she was going to keep the rest and buy a plasma high definition flat screen TV. But is she going to buy it any more, of course not! She owns a business and was going to put it there and put a sign over it that said,'' This is what I got at kmart!" Now we are never ever going to go to kmart again!
I used to love kmart and now...I hate it!
yours truly your hated customer,
Naomi Fae Petrich

If you type kmartfeedback.com directly into your address bar (without the www or http or anything) it will work!

same thing happened to me - no website for kmartfeedback.com

I also tried to go to kmartfeedback.com and got the same message there is no site. I will take it one step further. Can you say Corp. phone call.

I think when they are having a sweepstakes they should make sure people can get on the site.

I tried to go to kmartfeedback.com to enter sweepstakes... could not find it. I wonder what the deal is?

i just tried to go on kmartfeedback.com, there is no website... what can be done about this?

I had a receipt because I was 3 days beyond their 30 day return policy would not take back I am out of $189.00

kjohnsono8, there is a thing called a gift receipt that whoever gave her this gift should have supplied. It seems the original poster should be mad at the person who gave the gift. Also, as pointed out by sonyvega, the OP has no idea if this was even purchased from Kmart. Why should Kmart accept a return of a product that may have been purchased from Walmart?

Hey sonyvega it was a gift, why would she have a receipt dip shi*. There's no reason to be rude, she wanted to take it back because she was allergic, maybe Kmart should take a lesson from Walmart

This complaint is regarding my return of damaged merchandise from Order Number #[protected] of November 14, 2007. I have not been issued a refund from the item I returned via UPS on November 20, 2007 and I was told that I would have to wait until a "research request" was processed (10 days) then it would be issued (3-5 days).

I spoke with a manager, Angela (993451) on the phone January 10, 2008 and I've never been treated so badly by a customer service representative in all of my life. Here's an example: Angela said that it showed that a credit was issued, when I asked her when that credit was issued she firmly said "Do not interrupt me, mam". She told me that the credit was issued on December 3rd, I explained that I called to follow up on my refund on that day and I was sent a return receipt on that day stating it would take 30 more days. I assume that Kmart doesn't record its customer service calls as the employees are free to treat customers so rudely.

I then asked her if she could send me an email confirmation that the research request was made, she said �I don't know what good that will do". Needless to say I was extremely disappointed in the KMART phone customer service. I've never had to wait this long for a refund for damaged merchandise and I still have no resolution. In addition, I was treated badly.

I'm still waiting for my issue to be resolved. I�m a loyal customer and I hope to remain one. I am due a refund of $141.20.

I stopped at Kmart after work to get a few needed items and ended up spending $58 total. My cashier handed memy receiopt along with a Kmart store coupon which reminded me of the coupon that I just remembered I had from a visit before. The coupon was for $5 off $50 or more and had to be used by Nov. 15, 2008. Since today is Nov. 10, I knew that I wouldn't be back to use it in that short timespan so I went to the customer service desk with my purchases and receipt and asked if I could use this coupon and that I had forgotten about it until I was already rung up...she just said..."Nope...you'll just have to come back and use it by the 15th". I felt like a crook for even asking...she was so rude and her name is Barb Livingston.

Why order online STUPID? If you are not lazy like most consumers go to the store and buy the product in person.

Puedo limpiar los pisos de esta tienda una una de las chicas que trabaja allí me ha hablado como un perro, que no entiendo muy bien Inglés, pero la forma en que ella me habló esta mañana era degradante, ella trata a alguien que es latino como si no soporto a la gente de color ella una a la otra señora no sé su nombre, pero ella es lady corto mayor, Carol no voy a olvidar que la había etiqueta con su nombre en no todos los latinos son uhhh mudo