Kmart
Reviews and Complaints

I bought a microwave oven at Kmart 6 months ago, it just stopped working. I got out the book, spent an hour on the phone with Sears/Kmart customer service, got transferred 3 times, and ultimately ended up with "D. J." from Kmart Customer Service. I told him the microwave was 6 months old and I had the box. I told him I did not have the receipt, I said if I take it back to Kmart, will they exchange it for me? He said yes, just take it back and they will exchange it. My car is a long walk from where I live, I lug this huge box back to my car, up to Kmart (Streetsboro, OH) and in to the store, for them to just tell me sorry, we have a 90 day return policy. Then, why after I spent an hour on the phone would the customer service guy tell me to take it there? I never would of gone through all that trouble otherwise! The store manager; Chris was quite a little twerp. He kept pointing at a 90 day return policy sign. Went back home called customer service and all I got was I don't know why he told you that, but you'll have to call the manufacturer (Kenmore, I don't recommend them) and get it serviced! It supposedly had a 1-year warranty when I bought it I can’t believe they won’t exchange it – Microwaves should last longer than 6 months! I don’t want to know where I am going to have to drag this thing next and how long it will take. I am so pissed! I use it everyday. It is almost Christmas, my car needs repairs, I would like to buy my family Christmas presents, and now I have to replace a 6-month-old microwave that had a 1 year warranty?

The customer service at KMart online is just horrible. If you need to contact them about an order by email, you will get an unhelpful email form letter. If you try calling, their call center will put on hold for hugely long times. If you ask to speak to a supervisor... well, just forget it. You'll be put into "on hold hell".

You are right, Now days you have to pay extra to cover the warranty. That is so stupid! Plus, I love Walmarts, but lots of people talk about how miserable their employees look while helping you. And most of them really do. Mostly young people though. They just don't understand the value of a job these days. When they're standing in that unemployment line though, I bet they will. Be happy! Whistle while you work! At least until someone tells you to shut up!

ANY STORE has a 90-day guarantee. HOW LONG HAVE YOU BEEN SHOPPING, LADY? You need to wake up and realize that ALMOST EVERY STORE HAS A 90-DAY GUARANTEE... "WITH RECEIPT!" Wal-Mart isn't any better. They employee juveniles who don't care about their work only their pay-check. At least when you go to K-Mart, their staff is made up of local people who have been employed with K-Mart for an average of 15 years --- find that at Wal-Mart!

Linda at the service desk is one of the nicest people you will ever meet and she will be more than courteous to anyone - BECAUSE THAT IS HER NATURE! Find that at the Streetsboro Wal-Mart... it won't happen. Rebecca is wonderful too. Roxanne is more than willing to help the customers. Why are they more polite than Wal-mart workers? Because they care about people - not volume business that prides itself on imported products from third-world countries who pay their employees nothing short of dirt.

K-Mart in Streetsboro has survived better than imagined AND THAT IS BECAUSE THEIR PEOPLE GENUINELY CARE. AND JUST LIKE ANY OTHER STORE, THEY CANNOT HELP WHAT CORPORATE RULES ARE... AND THAT GOES FOR WAL-MART AS WELL.

YOU SHOULD HAVE SPOKE WITH THE STORE BEFORE YOU WASTED YOUR PRECIOUS TIME RETURNING AN ITEM YOU THOUGHT WAS "RETURNABLE." I GUARANTEE YOU THAT WAL-MART WILL NEVER BEGIN TO THINK OF TAKING BACK A PRODUCT AFTER 90 DAYS... ESPECIALLY WITHOUT A RECEIPT! DO YOU THINK ONLY K-MART SALES THAT MICROWAVE? MY GUESS IS THERE ARE PROBABLY ANOTHER 30 PLACES THAT CARRY THAT SAME MODEL. SO, WHAT MAKES YOU THINK ANY STORE WOULD THINK IT WAS EXCLUSIVELY FROM K-MART AND WHAT DATE IT WAS PURCHASED? AFTERALL..., YOU WERE THE IDIOT WHO DIDN'T KEEP YOUR RECEIPT.

NEXT TIME..., SAVE YOUR $69 AND GO TO CHINA AND BUY THAT DAMNED THING FOR $13.

AND LAY OFF THE K-MART EMPLOYEES WHO ARE ONLY ACTING UNDER THE GUIDELINES OF THE CORPORATION JUST LIKE ANY WAL-MART EMPLOYEE WOULD. IF YOU THINK YOU'LL BE SAVING MONEY BY SHOPPING AT WAL-MART... GO FOR IT... I'M SURE THE EXTRA GAS YOU WASTE TRYING TO FIGHT THE TRAFFIC PROBLEMS IN STREETSBORO WILL NEGATE WHAT FEW CENTS YOU THINK YOU'RE SAVING. AND WITH THE WEATHER THE WAY IT IS..., YOU STAND MORE OF A CHANCE OF GETTING INTO AN ACCIDENT ON 14/480 THAN YOU WOULD BY GOING TO K-MART.

REMEMBER, THE LIFE YOU SAVE MAY BE YOUR OWN. GOOD LUCK TRYING TO GET THROUGH THE NIGHTMARE IN STREETSBORO - TRAFFIC.

YOUR WELCOME... ME

The jewelry counter is operated by a Kmart employee who is working nearby but in other close by sections of the store. They keep checking to see if anyone is there at the counter needing help. But if no one is there then they have other duties such as stocking and straightening the area merchandise. The Service Counter is a close by and in sight of the jewelry counter and they can page the employee to the jewelry counter if a customer let's them know they need assistance. Like in any store if you need help you go to an employee nearby and ask for it.

WalMart here I come despite the longer drive time.

The website address for The K-Mart Feedback Survey & Sweepstakes is:

http:/research.tlg.com/unsecured/KmartFeedback.html

The website is sponsored by The Link Group which is a market research group.

I have filled out the feedback form & sweepstakes entry numerous times myself & can attest to the fact that the site DOES exist!

If you are talking about that page that asks for your information, that page is for the chance to win the $2500 gift card, If you do not wish to answer, all you have to do is hit next and finish the online survey.

i went to kmart in sunny isle and i get my receipt and up to now i havent find out yet your web site please stop fooling around with people because some of we are praying for we too win since the ecconomy is so bad that we could use that money on things that we really need fromyour own store.thank you anyway and may god bless you..

service was very great will always go back

Dose anyone know whats going on with the slettlment. Do we get a chas sletment for the whole thing or what gping on i got my cpupon bit do i get a cash settlement ?

I just started working for Olan Mills, and I am in my 4 week training period. I feel comfortable in the camera room and I have over 5 years of experience working with infants and young children, so I love that part of the job. It's the sales end I wasn't as prepared for. I know sales is a "skill" that you learn, but I don't enjoy it, and I can't fake that I like it either. I tried selling Mary Kay last year, and hated it because I felt like I was annoying people, and with the aqusitioning, that's what i'm afraid of. I also will be working the studio alone, and I am a little intimidated by it. I am just really unsure of what I should do. I don't know if I should see the rest of the training through, or just tell them I don't want to waste their (or my) time and hope they can find a better fit for the entire job.

bad apples? Upper management are bad apples and no they don't only make checks every 2 weeks. They can print a check for the customer whenever they want to. Olan Mills will be upfront with you only on things you need to know how long have you been there wait you will see what I mean!

I am looking for a contact info for Olan Mills himself. I worked for Olan Mills for sometime and I thought it was a great place to work until i got a new manager and she has made life hell I would like to let someone know. If anyone can find that info and give it to me I would be greatful! thanks

Well Mary Leopard. To sit and insult these hard working women is ugly on your character u must be from or know or even be making your money off the backs of over worked employees n I see yall stand together off of over worked labor .I take pictures a lot my son enjoys them and when it has come to u bringing your own props that's sad. One person to take pics while phone ringing kids can't keep steal cause they are boxed in like a animal customers in line trying to pick up orders and u sit there on your little key board degrading these women. Honestly u ever realize u call to set a apt and the answer machine picks up . Cause there is only 1 person working these women proved to the company they have earned there position in olan mills and what do they do they fire people to hire people with less experience and less pay. And push till they quit so they won't have to pay unemployment.u are apart of the problem not the solution and the economy is getting worse so when its your job on the line will u say the same for your job they let u go cause of the recession and hired someone with less experience for little pay but they still a good company and they must have let me go for my attitude hell no u won't u might try learning HUMILITY I take better pics of myself rather some new 19 year old that took the job to have a summer gig and there's women who needs to feed there kids and pay rent but hey a big company only care about what tax right off they can make and buying a new house now how u feel Ms.Leopard have u ever heard the story of a man name Jhon henry

A little off topic, but I found this forum while trying to locate old pictures Kmart took of my son. Our pictures were destroyed in a fire years ago and I'd like to give my son pictures of him from when he was a little kid. Anybody that can help, please let me know. LaurenFairchild888@gmail.com. Thanks

Wow. I read your complaints with interest. Too bad a company that has touched so many Americans' lives is accused of treating its employees so badly. For the girls who gave so many years of dedication to Olan Mills, please try to start your own studios! If I had a loyal customer base, I know they would follow me anywhere. Good luck to you. One door closes, two more open.

Actually, mary leopard, I too have worked for Olan Mills for 8 years. I have worked in many different studios, and every studio and every district has the SAME ISSUES: overworked, underpaid. Studios are disgusting, outdated, same props have been around for literally 20 years. We never get new backgrounds. We have been threatened to be fired if we did not clock out for a full hour for lunch, even if we never got a lunch at all. If you think I'm the exception, consider the fact that Olan Mills settled a lawsuit in August 2010 to the tune of more than $3 MILLION, for this exact reason. Google it.
Ever since Mr. Mills is no longer the CEO of the company (hasn't been for years), lots of very bad choices have been made. For one, the choice to go into KMart stores. Also, they only want ONE employee per studio, unless there are a MINIMUM of twenty appointments scheduled to be photographed... not including the dozen or so people who are scheduled to pick up there portraits. We are supposed to book appointments at least every 15 minutes, shoot 30 plus poses per sitting, and show and sell them; answer the phone and schedule appointments, and try to squeeze reorders out of everyone who is picking up their photos. Obviously this is humanly impossible, so the result is LOTS of angry customers who want to complain to a district manager. However, we are absolutely NOT allowed to give out their phone numbers. When we mention these overscheduling problems to management, we are told "OH well, they will just have to wait." They NEVER deal with the complaints. I too have around 50 merit awards, gallery prints, online gallery portraits, and many awards where I had the top sittings, sales and average for my entire district, for the entire year. I have only stuck around because the health insurance is great. Olan Mills has lost countless great employees because of their ridiculous policies.

i feel like you all are a select few that have had bad experiences. the company has been in buisness many years and has established credit all over the country. try and keep ur negativity else where just because you did not like your job. every job no matter where has obstcales u must face and over come. however when u are negative it shows up in your work. well good luck in your lives and quit putting down a very good company.

My wife is going through the same crap. She has been with them for 10 years with multiple merits and a gallary print. She has a loyal customer base. She is being screwed over with labor hours because she needs so many sittings to allow for the part time person to work 15 hours with her yet the "outtrainer" for the area's labor hours go against her studio because it is a high business studio and the outtrainer never works in her studio. They are double and triple booking the studio and even booking during her lunch breaks. My wife is working through her breaks unpaid because she is afraid of getting fired. She bringspaperwork home unpaid. She has to use her personal cell phone to call out of area customers because the studio phone wont call long distance.

This is not a complaint. I just wanted to let people know that I contacted kmart customer service on their website and they sent me a link to the sweepstakes site. It is actually www.kmartfeedback.com. I clicked on and was sent to the site. I hope this helps others.
Paula

i never one any thing in my life

No wonder we will all be going back to TARGET and Walmart for our holiday shopping! At least they have honest merchandise receipts, so far. Shame on kmart, thats like cheating your customers and putting it in print!

If you type in http://www.kmartfeedback.com in your address bar it works just fine. You won"t find it doing a search.

I JUST WANT PEOPLE TO KNOW THAT KMARTFEEDBACK.COM ITS REAL! IT WORK FOR ME! I WENT TO GOOGLE AND SEARCH IT AND IT WAS THERE! IF YOU SEARCH IT ITS GOING TO APPEAR LIKE "KMARTFEEDBACK.COM/" AND AT THE BOTTOM ITS GOING TO SAY "SIMILAR PAGES" TRY IT! ITS GOING TO WORK! THE ONLY BAD THING ITS THAT THE SURVEY ITS KIND OF LONG, THEY ASK TOO MANY QUESTION! BUT THAT DOESN'T MATTER WHAT MATTER IS THAT ITS REAL!

On my receipt it has tell us about your experience and you could win a 2,500 kmart gift card... there is no website to do this and u have to do it in 7 days what is up with that.

I just completed a Kmart survey with no problem. Perhaps people would be able to do so if they tried using a different browser. I used Mozilla Firefox. Another possibility is that some people didn't include the www. in the address. I know it's stating the obvious but some might forget to include it. Good luck!

I can not find the site kmartfeedback.com so how am I suppose to tell you about my experience and try to win the $2,500 Kmart gift card? People here said you said it was down! HAHA I think it just plainly does not exist.

they want you to take a survey for a chance to win 2,500.00 gift card.when you go to the web site there is no such site

Kmart is wrong for their stuff they say you could have a chance to win a $2,500 kmart gift card and there is no way to do it.

Here you go everyone the link for the kmartfeedback.com is www.tlgsurvey.com I found it by accident, while looking for it myself. :) Hope this helps you all and good luck :)

Recent purchase receipt on11/29/07 offered valued feedback upon entering kmartfeedback.com and a chance to win $2,500 gift card after entering their survey. Web site stated kmartfeedback did not exist.

As I stated they have a sale on the item but when you get to register rings up wrong, then when you comfornt the cashier she goes Z& removes the sale tag & puts it on another item. I saw her do it. Then denied it. Needless to say back to walmart I go & they aren't much better, but don't remove the sale tags like Kmart!

While in K Mart everything went well till I came to check out. That was the worst part of the whole experience. I guess I had to wait for a least 15 minutes while the cashier worked out a problem and since there was only one cashier open at the time I had no other choice but to wait. There were finally other cashiers called up front but only after more people came up and waited. The thing that got me so bad is the fact I was like the next in line and shouldn't have had to wait that long. That is why a lot of people don't shop at K Mart any more in this area cause the wait time in the check-out is so long. I only go in there if I have to and yesterday was one of those times. There needs to be something done about customer service in the store here.

Thank you for letting me sound off.

Attention all shoplifters attention all shoplifters! Kmart new policy on sho i if a shoplifter run we just let them we just let them go so if you plan on shoplifting all you have in theloss prevention agent or and the loss prevention agent or manager must let you go. this makes a loss prevention agent or managers job almost imposible. Also another policy that Kmart has has imposed is no padding down shoplifters while they are in custody. This policy is not only dangerous but outright ridiculous. The policy is made to cover kmarts ### but at the same time causing a dangerous work enviroment for there lp agents. One day we are going to read about a lp agent getting stabbed or killed to to kmart cover your ### policy. So shoplifters just remember all you have to do is run and you won't get chaced anymore by kmart lp staff and if they chace you call the idiot dlpm and advise them that the staff broke k mart policy.

I have never been treated so rudely by people who are suppose to help you. I was at the store on 8-17-09 and they doubled coupons up to $2.00. One of my coupons was for $1.50 but it did not double. The girl at the register told me to go to Customer Service but there was a long line, I was on my lunch hour. I called when I got back to work and they told me I could come back the next day, which I did. There was no one in line behind me and when I showed the girl my receipt she said it was up to $2.00 so I should only get back .50. I told her it was double up to $2.00 so I should get back $1.50. As I was still talking, she turned around and walked away and another woman who was standing there just totally ignored me and looked off into space. I have never been so insulted. I have been a fan of K-mart for almost 50 years but Wal-Mart looks better all the time. I can understand why people rave about it. I am not so anxious to come back to your store if that is how your employees treat people. It's not so much the $1.50 as much as it's the way I was totally ignored. One of the worst experiences I have had at a store like that. You have lost my business but I expect you will ignore this too and I won't be surprised.

I purchased several items at our local Lewiston, Idaho Kmart store on 12-16-07, some of the items I purchased were on sale and the sale discount was not reflected in the price I was charged for the items. Unfortunately, I did not study my receipt until after I had wrapped the items for Christmas. I was overcharged on two Maxim calenders, ([protected]) they had $4.99 stickers on the outside wrappers but they were scanned at $9.99 each, so there I was overcharged nearly twice what two of them ran. I usually try to watch very carefully when I shop at KMart, since I have been overcharged on all of the last times I have shopped there. Why I did not study out my receipt before leaving the store, considering past performance I don't know, believe me if I ever go back I will be extremely careful to check my receipt before I leave the store.

It shows me how you make your profits, by failing to update your computer system when you have sale items, instead of entering in the sale price, you just leave in full retail and rely on the customer to catch the fraud. Sometimes we do and I would imagine that many times we don't which means free money for KMart.

I visited the store and found a couple of bargains? A blanket reduced from $50 to $20 and a set of towels for $10, they were $17. After leaving the store I realized that the total price of my purchases was above my estimate. I checked the docket to find that I had not received the reduced price. I returned to the store where I endured a long wait at the customer service desk. I told them the problem. They replied they would refund the difference. I queried what had happened to the policy where they refunded the entire price if you were overcharged. They said that they don't do it anymore. No apology was offered and the attitude was taking it or leaves it. This fact has never been advertised by them. Why no big advertising campaign to notify their clients they were not adhering to it. When I tried their toll free number to complain I had to listen to a good 10 minutes of their spiel touting how good they are as a company and customer orientated. I eventually hung up in disgust.

My complaint is that I had shopped at K Mart and bought a number of clothing items on 3/15/08 at 5:58PM in the Pleasantville, N.J. store #3596. One item rang up wrong. It did not have tags on the jacket but a sticker of $10.00. They were having a clearance sale at 50% off. When I got home I checked my receipt and was charged $6.00. The cashier did not even respond to me when it was my turn and I had said hello to her. Anyway, I forgot all about the item not having tags on it or I would have asked her how she came up with the price she did. I had 10 items total. Anyway, I returned to the store today 3/19/08 and asked the assistant manager--Randall--at the costumer service desk about how the cashier came up with the price and he said that she typed in the numbers on the tag inside of the jacket. I asked why I did not get the 1/2 off of the sticker price on the front of the jacket. He said someone must have put it there. I asked to return the jacket and he said he could not do that because the jacket was worn. I said it was not because the K Mart sticker was still on the front of the jacket. He said it was worn. I did not wear the jacket. I had picked it up off of the K Mart floor because I was looking for a 3X fpr my husband and there were none on the racks. The store was a total mess and I thought I had gotten lucky finding one in my husband's size even if it was on the floor. When I looked at the receipt when I got home I did not even take the jacket out of the bag. If the assistant manager had looked at my receipt and saw the jackets I bought including the one I was wearing there was no fuzz or anything on my jacket. I had my jacket on all day at that point. So if it had stuff on it-- it came that way and my eyesite is not the best. I told him that someone must have returned it prior to me buying it and returned it and then it must have been put in clearance for sale. He did not want to hear it. I am sorry that I have to feel I was made a liar. It was bad enough I stood in line for him to help me for at least 10 minutes while he helped the cashier next to him who did not know what she was doing. This is not the first time I have had a problem with this store. I told my husband that I feel like cutting up our Sears card and be done with with Sears and K Mart forever...

I put $300 worth of items on lay-a-way with KMart thinking it would be a benefit. The day that I went to pick up my items, I stood in line for 2 hours! waiting to get to the counter where one person was working the register and one person was getting the items from the back. After paying, I then waited another hour! to get half of my stuff...the other half was missing. I then had to shop for the other half and was told to just leave when I got the rest of my stuff. I was unable to find several of the items that I had already purchased, but could not address this with anyone. Customer Service told me that I would have to go back to the lay-a-way department, but the lay-a-way line was longer than the first time I stood in it. When leaving, the store security system went off cause of the items that I had been told to find and leave. This caused a HUGE embarrassment for me, cause I am not a thief and was only following what the store employee said to do.

Least to say, I will NEVER return to a K Mart...whether for lay-a-way or with cash in hand. I think the store was not clean and had little organization. The employees have an attitude that is equal to that of Walmart employees. No wonder there are not many K Marts left, cause they are a poorly ran store.

When my husband and I walked into KMart yesterday we were handed thes flyer and she said by any thing in the store and you will get addition 10% for your item. We bought a fireplace and I handed the cashier the coupon and she said can't take this off and I said yes cuz that what we were told by couple of the associates in the store. Her supervisor called and they said no way can you take 10% of sales items I dont think that way fair cuz we were told we could have it off. Plus those ladies were kind of rude about it also. Then they should had a meeting before they handed out those flyers and the associates said anything. So I don't know what can be done but I still think it is very unfair. This fire place costed 190.79 with tax. No body could answers questiont either about the product. It isn't what we thought it would be. But it is to heavy to take apart and bring it back. So in a way I feel we just wasted some money because no one could help us and plus we were mis lead.

I just stood in line on Black Friday for 45 minutes to make a handful of purchases (4 items!). An assistant manager came thru and gave us all
Blue Ligtning Cards to expedite our trip thru the cash register, the girl at the register ended up scanning the card and then scanned all my items
and I got double charged! Didn't notice it until I was on the way home, I live an hour and a half away from the store and can't go back now, it wouldn't be worth my trip.

On 5/5/08 I shopped at store #4315 in Iowa city, Iowa and my register tape said to register for $2, 500 gift card on website kmartfeedback.com and there is no such website - what do you have to say about that? Also about a month ago I was at the same store to pick up a picture that had motion and sound. I wanted something like this for a long time as I suffer from depression, anxiety, and insomnia so I thought this would help. I got the last one and when I got to the register the clerk picked it up and said, oh this is broken and the other employee was to have taken it off the shelf. He didn't do his job and I was out a perfect solution to my many problems. Would it have hurt them to contact another store to see if they had one? Never offered. No apology either. Plus pay the utility bill at this store as it so horribly hot in that store in the summers. The clerks have to have fans at the registers. What about customers? The bbb probably would like to hear about your antics. I will probably be shopping at super Wal-Mart from now on.

it is up to you, assuming you are an adult who can read a receipt, to know when your layaway payments are due. That entire time it was in layaway, it is off the sales floor, which means it is not being sold until you go in and make your final payment, which since you didn't show up on time, they have to assume you never will.

I don’t usually do this, but I really feel compelled to let you know about an exceptional employee in your Ripon store. My daughter and I were there the other day and a very polite and charming young man was our cashier. It was very refreshing to have a young person be so courteous and friendly. His name is Dustin. A very personable guy, who appears as though he must really like his job (not to mention this was early in the AM… the store had just opened.. on a cloudy miserable day! Yikes!). This didn’t seem to alter his mood at all… lol I have had many experiences when I go shopping, where the people that check you out, are flat line personality and seem as though they would rather be doing anything other than the job at hand. So many of the younger workers, can be quite inappropriate with customers or with coworkers regarding conversation etc. As I left the Ripon Kmart, it just struck me that he should be commended for his professional demeanor and his customer service skills…. Not to mention a great, friendly smile. Hope he is there again when I have to do my shopping….

unable to enter contest receipt #[protected]

I am really quite confused at what your complaint about kmart is...

The website address for The K-Mart Feedback Survey & Sweepstakes is:

http:/research.tlg.com/unsecured/KmartFeedback.html

The website is sponsored by The Link Group which is a market research group.

I have filled out the feedback form & sweepstakes entry numerous times myself & can attest to the fact that the site DOES exist!

I LIKE SHOPPING IN KMART, BECAUSE THE PRICES THE ARE GOOD.

this is nice place to buy anything, i like the prices and good brands for every buddy, thank you kmart

WELL people are geting mad
cuz there an't no gift card so what's
up with you guys saying (you complete survey )
you could win 2, 500 ya right

I WORK FOR THE KMART STORE IN BOSSIER CITY, LA
JUST STARTED AS DOOR GREETER, GREAT JOB. BUT DON'T THINK FOR ONE MINUTE THAT SOME CUSTOMERS ARE'NT MEAN TO THE DOOR GREETER/EXIT MONITOR, CAUSE WERE THE LAST TO SEE ANGRY CUSTOMERS LEAVING THE STORE.I HEAR COMPLANTS OF THEY LOST MY LAYAWAY, CAN'T FIND LAYAWAYS.BLACK FRIDAY SALE ON THE BLU RAY PLAYER FOR 179.00. CUSTOMER GOT TO STORE AT 4:40 AM THAT MORNING & SAID SHE WAS FIRST IN LINE, ONLY TO FIND WHEN GOT IN THE STORE
THERE WERE NO BLU RAY PLAYERS TO START WITH.
ALSO COMPLANTS OF CUSTOMERS ASKING SERVICE DESK TO PAGE FOR HELP IN DEPARTMENTS & NOONE
EVER SHOWS TO HELP THEM.I HAVE WORKED IN RETAIL FOR A LONG TIME. & FOR ME, WHEN THAT MANY CUSTOMERS WALK OUT DUE TO UNDERSTAFFED
STORES, NOONE HELPING THE CUSTOMER W/ A POSSIBLE PURCHASE, ETC.. THAT IS ALOT OF POTENTIAL SALES WALKING RIGHT OUT THE DOOR. &
THAT IS NOT GOOD FOR THE BUISNESS, WHICH MEANS EVENTUALLY I GET LAID OFF DUE TO LACK OF FUNDS AVALABLE FOR EMPLOYEES.I LOVE KMART
THE STORE IS CLEAN & NEAT & THE ASSOCIATES THAT WORK THERE R NICE. BUT WERE TERRIBLY UNDERSTAFFED, WHICH IS MANY, MANY, LOST SALES FOR THE COMPANY. I KNOW THE BUDGET IS NOT THAT GOOD RIGHT NOW, BUT IF WE HAD MORE PEOPLE TO HELP OUR CUSTOMERS & EMPLOYEES
WHO ACTUALLY DO HELP THEM & TAKE THERE JOBS SERIOUSLY, THEN SALES WOULD MORE THAN LIKELY
GO UP A GREAT DEAL, I THINK.& JUST BECAUSE MY JOB ENTALES GREETING & EXIT GREETING CUSTOMERS DOES NOT MEAN THEY DON'T FUSS AT ME AS WELL.KMART IS A WONDERFUL STORE. & I'D LIKE FOR IT TO STICK AROUND FOR MANY MORE YEARS TO COME. THANKYOU, DINA

WENT TO KMART GOT RECIEPT SAYING TAKE OUR SURVEY. YOU COULD WIN $2500 GIFT CARD. WHAT SURVEY? DID OT FIND SURVEY, ONLY OTHERS LIKE MYSELF, LOOKING NONEXISTANT SURVEY. W3HAT A HOAX. THIS IS TO BE NCE---GARBAGE FOR LACK OF A NICER TERM. I THINK WE SHOULD BE COMPENSATED FOR THIS MISINFORMATION AND WAWSTE OF VALUABLE TIME AND EFFORT.

KMART, es una tienda que tiene productos de calidad y de marca, con precios bajos y da la facilidad de poder obtener todo lo que necestamos, con una atencion al cliente exelente, es una de mis tiendas preferidas para hacer compras, tiene buena ubicacion y con facilidad de acceso para llegar ha ustedes.

i love kmart

receipt [protected] excellent manner

excellent manner

Hello, 6 months ago I went to Norwalk, Ohio Kmart.Looking to buy a hat.Found one but could not find a mirror to see how the hat looked.
Talked to 2 employees about this.Was told they will see to this.Was back in the store 2 days ago.Saw another hat for the sun, still no mirror.Walked all over the place no mirrors..Than I went to the area where the Goodsense Nicotine Gum was to buy some to stop smoking.Was a shock to see the polacrilex box of 110 pieces of 2 mg was DOUBLE that of Drug Marts same thing, I paid for 1 box at Drug mart 24.00, Kmart price was 42.00.I left the store with nothing from Kmart.I will never go back again.I am 73 years old and need to save but with your out rage prices, I do not need to shop Kmart.Thank you Barb Van Fleet

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I couldn't have said it better. Of course doctors change prescription and patients are admitted
to hospitals and other institutions that provide in stay medications. Patients also die and no
longer need the Rx. Automatic refill is tantamount to a years Rx for maintenance medications.
Patients that are old and dieing are being used as a means to milch medicare and other institutions.
It's hard to keep off automatic refill for the obvious reason that medications will be dispensed
whether they are needed/used or not. Especially at a time like this when the price of
health care is under scrutiny, this gross mismanagement should be put to a screeching halt.
Simply fraud under the guise of better service.

Kmart Corp. routinely enrolls customers for AUTOMATIC refills, whether they refuse this service or not. The company has a software application that searches each store's prescription database and switches the patient profile to AUTOMATIC refills & billing even if the pharmacist opts the person out of this. This is the corporate practice! Additionally, the computer system under corporate control TELEPHONES patients at home to remind them to pay for their prescripts up to 1-2 weeks after the prescription has been purchased. Corporate HQ is aware of the tremendous number of complaints from customers, but they refuse to remedy these practices because they believe these increase the number of prescriptions filled and enhances sales figures.

There is more to know. I am aware of one pharmacy that stores medications (insulin, other cold items) in a refrigerator that does not work. As long as the latest batch of medications to be dispensed are placed in the working fridge an hour or so before use, the company refuses to spend a few dollars to keep the medications cold as specified by the FDA and federal law. This results in loss of potency for many items, including insulins. In turn, this may lead to a doctor’s visit for poor glucose control (because of bad insulin) and further prescriptions for more expensive types of insulin or other glycemic control medications (i.e., more business & sales).

While most all large pharmacies have standardized "E-Script" software that allows doctors’ offices to send a computerized prescription directly to the pharmacy computer, Kmart software is the only of the large chains with software that is incompatible with this safety service. Worse, Kmart "encourages" their pharmacists to promote their "E-Script" services to patients and doctors offices in order to appear to be state-of-the-art. The truth is that each E-Script received by Kmart usually produces 6-7 separate prescriptions in the computer that all contain errors. Pharmacists are expected to pick and choose what they "guess" is the most likely correct info for each piece of information. E-Scripts never arrive without multiple errors---which is unacceptable under FDA regulations, state & federal laws, and it contrary to accepted standards of professional practice.

So much more..."secret source" generic drugs are shipped to pharmacies without a paper trail. Fraudulent insurance billing practices (bill for one product and dispense another), etc. and an array of other ongoing violations.. How does Kmart Corp. handle suggestions to help correct these dangerous deficiencies? They threaten and attack anyone seeking to make their customers happy and safe. This is a slap in to the face to the entire USA public by Kmart Corp. and the regulatory government agencies. The government offices will ultimately inform anyone that seeks assistance with these matters that the agency must protect the PUBLIC, not individual persons who constitute the public. The government agencies act to protect the large business with complete ambivalence to the hazards and harm caused to American citizens who trust the government to protect them.

The automatic refill is good If you wanted and enrolled.

I have issues in the pass that the medication just automatic appears in my mom's mail box from one of the pharmacy even though my doctor already changed her medication. When I called they said someone called for refill. They wanted to get money from the money from Medicare. My mom by the way, she was 80 at that time, she did not care...

K-Mart should ask there customer before they enroll them to the automatic refill system.

CVS also has this automatic refill system. I find it is so much quicker than having to call every single time I need a refill. Geez...maybe you should excuse Kmart for trying to make your life easier !

Don't you have anything better to complain about?