Kohl's
Reviews and Complaints

Stealth is correct. Also, refunds often take a lot longer to appear than charges. Your card issuer (visa, mastercard, etc.) usually dictates how long it will take. Be patient.

Um, see...Kohl's didn't do anything wrong there. They wanted to give you the money back the same way you paid for it. If you had paid cash, they would have given you cash. But you didn't. You used their card. So they wanted to credit your card. That's not their fault. That's yours.

KOHLS HORRIBLE AT GIVING YOU YOUR MONEY BACK THEY GOT THIERS WHY CANT I GET MINE!
I CHARGED $112.76 THIS WAY I COULD GET THE DISCOUNTS BY USING MY CHARGE THEN I WROTE A CHECK FOR THE SAME AMOUNT AND PAID THE CHANGE OFF RIGHT THEN AND THERE. AFTER CHRISTMAS I WENT TO RETURN THE SHAVER I BOUGHT FOR MY DAD HE DID NOT WANT ANYTHING AT KOHLS SO I WANTED MY MONEY BACK SO HE COULD GO SOMEWHERE ELSE TO SHOP... THEY WOULD NOT GIVE ME MY CASH BACK WHEN I RETURNED THE ITEM AT THE STORE, THEY WANTED TO CREDIT MY CREDIT CARD, I SHOWED THEM THE RECEIPT WHERE THE CREDIT CARD AMOUNT HAD ALREADY BE PAID, THEN THEY WANTED TO GIVE ME A STORE CREDIT WHICH I EXPLAINED I DID NOT WANT TO BUY ANTHING AT THIS STORE. SO THEY SAID I COULD GET A CORPORATE REFUND WHICH TAKES AT LEAST 7 TO 10 DAYS SO THEY SAY... THIS IS JUST BAD BUSINESS PRACTICE IV WORKED IN RETAIL FOR THE LAST 24 YRS ... THEY GOT ALL THIER MONEY NOW THEY NEED TO GIVE ME MINE BACK WHEN I RETURN THE ITEM CASH BACK IT THE WAY TO GO. I WILL NEVER BUY A GIFT FOR SOMEONE THERE AGAIN CAUSE ALL THEY ARE DOING IS MAKING YOU SHOP AT THEIR STORE, WE HAVE A RIGHT TO SPEND MONEY WHEN WE RETURN SOMETHING WITH RECIEPT WHERE WE WANT AND GET OUR CASH BACK AS FAST AS I PAID THEM THEIR MONEY... I GUESS I WILL BE KEEPING WALMART IN BUSINESS SINCE THEY GIVE YOU CASH BACK!

Aidan mentioned about the Kohl's cash, if you used $10 Kohl's cash, you can also get it back as a merchandise card, they should return you $62 cash +$10 merchandise card back, if you still have your original reciept, i think you could try to call their customer service or talk to the store manager. I agree with you, kohl's has the nasty service.

I don't understand why you only get $52 cash back and $10 gift card. Every time when you do the return, even you used the gift card, they still should return you the $10 gift card. They should return you $62 cash which is you paid, plus a $10 gift card you used. You should get both back. I can always get it back.

Did you make your purchase at a time when we were giving out 'Kohl's cash'?

It was also a ten dollar coupon, and you earned one for every fifty dollars you spent. That might be what she'he was talking about.

I WISH I WOULD OF READ THIS EARLIER B4 I ORDER ONLINE THE SENT ME THE BOOT DEFECTIVE WRONG SIZE AND EXPECT ME TO PAY SHIPPING, WASTE GAS RETURNING THE ITEM TO THE STORE AND THEN ON TOP OWE IN MY CREDIT CARD THE SHIPPING WHAT A RIP OFFFFFFF WHAT A SCAM THIS STORE IS I CANT BELIEVE IT. IM GOING TO POST IT IN ALL THE SOCIAL MEDIA I KNOW HOW THIS COMPANY WORKS AND WHAT THEY DO TO THEIR CUSTOMERS.

Please feel free to correct me if I'm wrong...but isn't there a way to track the shipment of your orders? You should have a way to cancel the order from the webpage...I mean, it's likely shipped by now, but in the future, try that first?

Besides, she should be more careful and only order if she's sure she wants the items. That's not the computer's fault, or Kohl's.

Being handicapped isn't a ticket to the front of the line. As long as they made arrangements for her to sit that should be enough.

so...she is well enough to shop BUT not well enough to stand in line?! WTF. I am soooooo sick of 'entitled' people. If she can shop, she can wait. Kohl’s did this right. In fact this makes me WANT to go to Kohl’s cause they don’t give in to the self absorbedthat think they are better than everyone else. And seriously...you capitalized EVERY FREAKING WORD. Do out know How Hard That Is To Read? Cut that *hit out! BASICALLY IF YOUR WIFE IS WELL ENOUGH TO SHOP THEN SHE IS WELL ENOUGH TO STAND IN LINE. AND IF SHE ISNT SHE SHOULDNT BE SHOPPING.

I agree with you kullik on the reduced hours and credit. I am a fellow Kohl's associate too and I am having similar issues. Yes, they do expect employees to get credit every day and it is definitely easier said than done to meet the quotas they give you, unless if you are working as a cashier on the busiest registers (then you can ask alot more people about credit). Achieving goals can definitely betricky though in many ways. For example giving the challenging economy, the vast majority of shoppers either already have a kohls charge or they simply refuse, and it is hard to get them to change their minds too unless if you are the aggressive salesman type (which I too am not). Definitely tougher to do when working the sales floor instead of the cash registers (especially during the slower hours) since you have less people to talk to and the best time to solicit credit is by responding to back up calls (which can be hit and miss). By the way, you should be lucky you have 15 hours a week. I am only averaging 3-4 hours per week myself and am definitely looking for a new job as a result.

When you were hired, the job was explained to you. You knew what the expectations were. Yeah, it sucks that you aren't getting hours...but you can fix that.

Go ask around. Talk to the cashiers that consistently open credits, ask them about their approaches. Maybe you're not phrasing it right.

Bottom line? If you're unhappy with the expectations of your employer, seek employment elsewhere. You knew what you were signing on for.

It's a common complaint at tacky workplaces. That's why, for instance, I don't even shop at Kohls, or Radio Shack (except in extreme circumstances when they're the only place that carries something I need), or Burlington Coat Factory, and the list goes on.

I do not make a great salary. My partner and I together do pretty OK, but we do our main shopping at places that do charge more, BUT in return we are not hassled to do anything, we're actually HELPED! (how's that for a business in America these days?), the quality of what we buy ensures its longevity, thus costing us less in the end, and we never have any problems taking anything back.

We like Publix, Costco, Home Depot, Dillards (the closest thing we have to a Nordstrums here in my neck of Alabama), AND I might add, most locally owned "mom and pop" type stores.

I hope that you find a great job elsewhere! I agree you're being treated unfairly. Good luck to you in finding a good vocational fit this season and beyond. :)

That's a common complaint at a lot of work places. Radio Shack, for one, expects its employees to sell people on cell phones and cell phone service plans. Because... yeah... when people think cell phones... they think Radio Shack.

It's a bizarre and twisted policy to expect employees to up-sell people to stuff they don't want. But it's not illegal, nor particularly immoral.

But very... very annoying. For the employee AND the customer. (the manager, meanwhile, traipses around and belittles entry level employees for not acting like car salesmen...)

Sorry for your problem, but there's nothing you can do about it. Also, if your employer finds out you've been bad-mouthing their business online, expect to get reduced to ZERO hours. Just sayin'. Be VERY careful. You probably signed an agreement NOT to do exactly what you just did when you were hired. I hope there's a LOT of Kohls stores in your area.

And I'd recommend you delete this, as no good will come of it...

Even though I COMPLETELY agree.

Are you for real? Who (well you apparently) would look at that and expect the entire store to be half off? Just from what you read I knew that there would be select items listed for half off and that your senior discount is 15% and THAT is what they are referring to when they say "no exclusions". Come on people...stop blaming companies for your own mistakes. I probably would have said the same thing as Phillip as the idea of blaming the store and therefore closing your accounts seems ludicrious.

You must be joking right? wow, what a scam artist you are.

What part of that ad was confusing?

I would assume that anyone would realize that not everything in the store would be 50% off...It's just that a lot of stuff was, so we called it a 50% off sale...

It doesn't matter how much it was that got you sent to collections. You owed money and you didn't pay it. The end, and you are to blame.

Yes I do have a comment. In these tough times I've had to resort to using coupons. I make sure I use the coupons correctly and "pay by the rules". I have looked everywhere on the Kohls web page for "policies and procedures" for redeeming coupons without luck. It would make it much easier for the customers, as well as for the Kohls employees, if there was access to a written policy for everyone.

Was your coupon a five dollar off e-mail coupon? Because, actually, it does say on the coupon that it is one per household.

As do the '10 dollar gift' cards they send in the mail. Now, those were recently amended to say 'one per transaction', rather than 'one per household'...

But all the same, the reason behind that is that there are a lot of customers who abuse the coupons.

And the cashier probably didn't say anything to your children because they were uncomfortable confronting the kids about it. I know that I would have been.

Spazzomatic, on most points that you've posted, I agree with you. But just so you know? This job has taught me a lot of things. Like how to pick up after myself, and what exactly is annoying in a customer. It's more a training ground than a job that one should get bent out of shape for. In the end, a job is a job. If you don't like what you're doing, then you need to move on and find something better. I'm not saying that I'm better than anyone else, I'm not saying I don't complain. What I'm saying is that a lot of these complaints are not justified. The terms of employment were laid out in front of you when you were hired...you didn't have to join the force, and you don't have to continue to be employed there...but until the time you leave, you follow the guidelines laid out in front of you. You don't get to complain about that, because you have the power to get out of that situation.

spazzomatic: I worked a minimum wage job as a cashier in a grocery store for three years (and several more years in another retail job to put myself through school) and was treated poorly by customers and management. It's part of the job. Some things are okay and some aren't. The poster wasn't being treated in a way that was disrespectful or immoral or even difficult. Maybe if the poster had been complaining about something that was actually legitimate then people may have felt sorry for him/her, but instead he was complaining about the job he gets paid to do.

If I worked at Burger King and made a complaint about harassment by management or verbal abuse from a customer, then I would be justified. If I worked at Burger King and complained about flipping burgers being boring then I am not justified in my complaint. Everyone has to start with the grunt work.

EW EW EW. I work at Kohl's and you people are absolutely too harsh on this person. This IS a board for complaining, right? If this person wants to complain about their job, who are you to tell them to start, 1st amendment rights, blah, blah. Need I say more? Yes. I know why you say "Suck it up." You are one of those people, "AIDAN", who goes shopping and gets aggravated that they have to respect people who work there. EVERYONE IS A HUMAN BEING, YOU HAVE A JOB ALSO! Do you not also complain about the people you encounter? Wouldn't you agree that some people are worse than others? I work at Kohl's and have met some of the most interesting and enjoyable people while working, and some people I would gladly gO TO PRISON for assaulting, lol. It just depends on the person you are dealing with, if more people understood that respect makes or breaks an interaction, more people would be kind to each other. But trust me, retail sucks. NO ONE sits in the rooms and says, "You'll be making $8.00/hour and have to bend over and be a credit [censored], we'll see if we can honor a whole half hour lunch break, and then you have to deal with people who live below the poverty line, only come because of 60% off sales, and will demand everything that ain't nailed down for free because YOU have a name tag on." No one says that. Show some compassion for others, "pobarjenkins" and "dawniette." Seems like you all went to college? SOME PEOPLE CAN'T GET A BETTER JOB! What about the illiterate, immigrants and people IN college? In this economy, they'd be lucky to get a job cleaning windows with newspaper on the side of the road. JUST BECAUSE WE HAVE A JOB DOES NOT MEAN WE MUST DEAL WITH DISRESPECT!1 NO ONE IS COMPLAINING ABOUT DIFFICULT SOCIAL INTERACTIONS, WE'RE JUST SAYING PEOPLE COULD BE NICER TO ONE ANOTHER WHEN THEY ARE EXPERIENCING CUSTOMER SERVICE. JUST THINK ABOUT IF THE ECONOMY BUTT F*&KED YOU AND YOU HAD TO FOLLOW PEOPLE AROUND WITH CREDIT APPLICATIONS OR YOUR HOURS WILL BE CUT BECAUSE GEORGIE IS A BIGGER CREDIT [censored] THAN YOU. Don't like complaints, guys, get off this site, its not for you! Clearly...

Ha. Funny story.

Actually? We are there to pick up after the customers. Without them, you wouldn't have a job.

True, some days it's harder to remember that than others...but all the same? Suck it up, or move on to another job. The terms were explained when you were hired on.

True, customers can be very inconsiderate. My daughter used to work in a store, and mentioned some of the nasty things that customers would do. When you shop and end up knocking something off the shelf or rack, it's not hard to pick it up. Try on the clothes and put them back on hangars - it won't take much time. Treat the merchandise and others, including store workers, with respect.

Customers are the worst part of most retail jobs. Deal with it.

There is an expiration date boldly printed on the front of the Kohls Cash! Use it when you are supposed to use and don't complain about free coupons!

For all the fancy labeling they give it, it is still a coupon. It expires like everything else we give out. And it is corporate's policy to make them expire.

They seem like a new store, though, so perhaps their team hasn't been as well versed in our 'Yes We Can' philosophy. I'd try going to another Kohl's, and explaining what's happened. I mean, it's certainly been a long time now, and I don't really understand why you waited four months to complain...

But they certainly should have honored your coupon. Next time you've got an issue with the store, or the store's management, just go over their heads...contact the customer service or corporate office directly...you can find all the information you'll need on their website. And I'll be the first to tell you...everything you say to them trickles down to us on the store level. We'll make it right...

Kohls are a bunch of crooks and cares nothing about their employees or customers Kohls is just money hungry

Kohls are a buncofcrooks and cares nothing abou their employeesor customers just money hungry

Ok "katsworld", lemme ask you this. An item comes in, costs $50.00, says so on the tag. So it was 'originally' priced for $50.00. So this is an original price, not a sale price, which would refer to the price after a sale % is reduced. That is where many people become confused. If you say you worked in Kohl's (I have worked there almost 5 years now... I know :{ ), then you should understand the difference between the two, so you have little excuse for agreeing with the complaint publisher. A 50% off discount IS and ALWAYS WILL BE, NO MATTER WHAT STORE YOU GO TO (supermarkets, hardware stores, etc.), taken off this original price. So she went in and thought at the register, each and every customer would receive 50% OFF THEIR FINAL PURCHASE? OFF THE GRAND TOTAL? After what discount is taken off? You mean to tell me seeing 50% off leads you to believe you will get half off the original price, plus half off what your grand total is... why would they offer you double discounts? Thats stupid, right? I think its stupid, not thinking that you would GET two times 50% off, but just believing that a store would do that... and you probably didn't even open a credit card 'bessame', so they will not give you ANYTHING BESIDE THE 15% THEY WERE SO KIND TO OFFER YOU. Sweety, I've gone into stores that offer you NOTHING, and hear no one complain at the checkout. You just have to be a smart shopper, and further grasp the command of the english language, for wording and inference is EVERYTHING IN RETAIL!

It's a sales tactic, believe me. And those 50% off the " original" price sales are a scam.. Nothing in their store is ever sold at that "original" price. They go on the rack and shelf with the "sale" price. The Sale price IS the original price..Not sure if that's legal but I worked there and that's how it's done.

Haha. I think maybe you need one more than me if you're spending your free time making inane comments about things that don't matter at all.

Unlike you, I actually care about the company I work for, and I want our customers to keep coming back. So if there's something I can do for them to make their bad experiences better, I want to do it.

I completely understand your frustration. There definitely should have been an option for you to choose debit. Did you have the cashier run your card, or did you do it yourself?

I know that when a customer has me run their card through for them, it will only appear as credit. However, if the customer runs it themselves, at the pinpad, it will ask them to either enter their pin, or select credit.

And as for it taking so long for you to get your money back...that's actually not completely in our hands. Depending on your bank, it may take a longer time for your money to be refunded. Because, although the manager did void the transaction, it had already run through. And that counts as a purchase. So what happened is that your bank and Kohl's processed it like a return. The same would happen if you gave them a check. The money, unfortunately, doesn't immediately go back to your account, and can take upwards of 2 weeks to clear back in. And before you get pissed off at Kohl's, please take a second to realize that your bank is also at fault. They have to look it over as well, and then it can go back into your account.

I have to agree with you, they have the policy of "Yes you can" if you would have spoke to the manager on duty, they would have given it to you. I know this, because my BFF works for Kohls. She says sorry. :)