Kohl's’s earns a 1.6-star rating from 684 reviews, showing that the majority of shoppers are dissatisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
poor customer service
I called customer service about my bill and was given wrong information. I called again and there was no report that I had called before. Went around like this four or five times. Got charged interest and penalities that were not my fault because of wrong information given to me by the customer service representatives so I closed my account. I looked at my credit report and Kohl's had reported that they closed my account due to late payments. I called them and told them that I closed the account and I wanted it reported correctly to the credit bureau and they would not do it.
NEVER WILL I HAVE ANOTHER KOHLS CHARGE CARD!
The complaint has been investigated and resolved to the customer’s satisfaction.
payroll scandals
Recently a relative of mine who worked for about six years at Kohl's was terminated under a technicality when it was actually due to a Payroll scandal that has plagued the store since the new 01 began running the show. This store is located on 570 Orange Dr. Vacaville, California 95687, Store #757. Since it would be improper to divulge the specifics of one wrongfully terminated employee I'd rather shed some light on what they're doing. The current 01 in charge of the store has a superficial work ethic when it comes to the management of the facility itself. She focuses too much on making herself look good while other vital operations of the store suffer. How does she do this? Her main goal is to thin out as much of the payroll as possible by eliminating half the work force and charging department specialists and supervisors to handle both their primary jobs and the tasks that require a number of floor associates to attend to. While trying to look good to Corporate officials she is actually jeopardizing the success of the store by severing its arms and legs, hoping the few remaining employees can some how do the inhumanely possible task of keeping the store afloat with limited man power to support itself. Several employees were recently terminated under false pretenses, most of which held seniority, practiced with admirable work ethics, and devoted themselves to their work. These technicalities are majorly linked to time clock violations and failure to meet expectations. The 01's tactics concerning failure to meet expectations, first requires her to put incredible pressure on the employees in hopes they will slip up and make mistakes. The purpose of this review is to bring to light a very serious problem. While under the management of previous 01's the store has had its share of problems but it had the human resources to meet those challenges. While the current 01 is in charge the store itself will continue to degrade due to its lack of being properly staffed. What's worse is even if you can manage to higher the appropriate amount of employees, the quality of their work and the funds needed to train them must be taken into consideration. By terminating the senior staff you lose quality and efficiency. The store has suffered greatly both in customer service, cleanliness, and employee relations. Kohl's should consider evaluating the performance of the 01 in charge of Store 757, or they may find themselves in a class-action lawsuit sooner or later. As a customer of Kohl's I believe the good of the store must become a priority, and new management should be issued as soon as possible before they are forced to close, leaving our small city without the benefits of local Kohl's Department Store. All this information has been researched and verified.
I have bought many Apt 9 pajamas in the past few years at my local Kohls and have been very satisfied with my purchases. I cannot find the same merchandise anymore. Why don't you carry these modal/spandax pajamas anymore?
I just quit because of the upper ups. I was hired seasonal and worked.ungodly hours. In hopes of being able to stay on. I worked my butt off only for them to.not keep me but calling me arrogant for assuming I'd be kept. The 01 and HR have no business having the power. Moral is terrible!
I know exactly what you are talking about. I'm a dept. Supervisor, and it's unbelievable how much work I've got to do.Company domains Great customer service. How can we provide it if we have to run all day long, under heavy stress, trying to get everything done by worthless rules and instructions. I keep my hope that some day Kohl's will realize that they actually loosing money by being greedy and keeping us with no help, some day I will enjoy working under competent and honest boss without being in danger to loose my gob for giving wrong look to my manager...
account ease
Kohls has been charging me monthly for ACCOUNT EASE, which is an insurance that they provide when you sign up for their credit card. The Account Ease program will continue unless you ask for it to be canceled. I signed up in 2007 when this was NOT being explained and therefore I, among many others have been taken advantage of and I am demanding a full refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
Actually Aiden, they can't charge you legally without your consent. Anything other than the interest, which everyone know they will pay, needs to be INITIALED to be agreed upon. They can't blindly put in a fee! And on that note, because I saw that Kohls had been sued, I called and complained that I never agreed to this fee. I will be getting over $1100 back in fees AND interest! This amount will pay of my card with credit to boot! Now I'm just researching how to get my credit in cash, because I plan to cancel my card due to their sneaking, sleazy business practices.
I am in same situation as the rest of you except i found out about it when i lost my job. They spent some time delaying and giving me the run around. When they had everything they needed, they said my acct wasnt active at the time i files a claim. I checked and have been paying the premiun since 2013. They refunded all of my premium. Guess they decided it was cheaper to do that then actually abide by there contract. I will be following up on this as far as i can especially the better business bureau!
I just discovered this on my statement tonight as well and didn't realize that I was being charged for this. Like so many others, I was offered a Kohl's credit card while I was checking out with my purchase - being told that I would receive an immediate discount by doing so. Now come on people, do you really think a person would have enough time to read the contract while in the process of checking out. NO! I will be calling to have this removed from my account! Personally, I feel this is a slick way of getting additional fees. And yes, by law, the info should be on the contract & it is the consumers responsibility to understand what they are agreeing to but I have to wonder why cashiers, that are pushing their credit card on consumers aren't required to disclose this verbally as you are signing up. It wasn't done for me & I've stood in line and heard what was being presented to other customers. Nothing was said about any additional fees! As I said previously...SLICK!
but with any fees, kohls also BY LAW has to clearly put them in the member agreement where it is clear to see. i am looking at the cardholder agreement right now, and the annual fee says 0, and there is no indication of this "Account Ease Premium" fee. you shouldn't have waited 4 years... but I did just sign up for a card last month and saw this fee in my statement.
You don't deserve to be reimbursed. By law they have to include the information about Account Ease directly in the application. If you couldn't be bothered to thoroughly read through the fine print, then that's your own fault. Not to mention that you've now waited 4 years to even bother looking at your statement. If you'd looked sooner, you'd have noticed the issue.
I have no sympathy for you or anyone else in your predicament. Never sign your name on something you haven't thoroughly read.
Great post and I agree with you 1000%, to people who whined and complained about it looks like you got your wish they are getting rid of Account Ease. Thanks for nothing you ###. People who have it and then would have to use it are now stuck. I have it and had to use it with 100% satisfaction due to unforeseen layoff. Now in the future myself and other smart people who have this extra insurance wont be able to use it.
poor customer service!!!
On May 4, 2011, my wife shopped at Kohl's in Auburn, NY. When she checked out, she used two $10 cash coupons issued by Kohl's. It turned out that one of them had zero balance. The cashier called the assistance manager on duty. The manager took my wife’s coupon to somewhere and after several minutes, he came back with a copy of receipt and said that my wife's coupon has been used today at 10:21am. He also said that he don't know why the coupon is now in my wife's hand. The fact is: my wife arrived the store at 11:00am and she never used her coupon and she never took someone's coupon. My wife was upset and increased her voice to negotiate with the manager. The manager even asked my wife to get out of the store because she spoke loudly. He even took my wife's original coupon and refused to return back to my wife (which we regarded as an evidence of proof). The attitude of the manager was very rude. So my wife called me and I came to the store and tried to negotiate with the manager. He refused to give us back the coupon and frighten me to get out of the store and call 911. I am so upset because we didn't do anything wrong but them. It was them to incriminate us through the use of false evidence. It ended up I called 911. However, police said it doesn't involve any crime so that they can't do anything. After I called 911, the manager agreed to return the coupon to us (I guess he was afraid of being sued by keeping our coupon). We filed a complaint through Kohl's hotline. Later that day, we found out that the coupon that the manager gave back to us is not the same one we gave them (Because the coupon number is different from the number printed in our receipts). So we went back to the store but that manager has already gone. We talked to another manager on duty and he checked the status of our coupons by typing in the coupon number to their system. It turns out that the reason why one of our coupons is zero balance was because my wife returned an item a week ago and therefore, the total spend became less than the amount for offering a coupon. That explained why our coupon has zero balance. That also proved that the manager either mess up our coupon with another coupon by accident or he did that intentionally. Either way, the manager's attitude was awful and the customer service of Kohl’s is totally unacceptable. On May 6, I talked to the in-charge person of the store over the phone and he said that he asked his associates about the case. He claimed that the reason why the assistant manager on duty that day asked my wife to get out of the store was because she spoke dirty words to the manager. He even gave me some dirty word examples over the phone but my wife did not say any of them to the manager. He even said that 4 or 5 associate heard that. The fact is they made up another lie to try to cover their fault. My wife swears to me that she never spoke dirty words to anyone in Kohl's. The strongest word she used was “ridiculous”. Is that a dirty word? We have a strong feeling of being insult and discriminate especially my wife. We request for a formal apology from Kohl's especially the assistant manager on duty that morning. We also request Kohls to investigate whether that manager intentionally incriminate us through the use of false evidence. If yes, that manager should be suspended. We also request Kohl’s to clarify that my wife didn't speak dirty words to their staff. It is all about justice. In short, I urge them don't lie any more to cover their fault and frame us. I still wait for response from Kohl's.
The complaint has been investigated and resolved to the customer’s satisfaction.
You should not contact the police unless there is a real emergency. There are people who are in real danger trying to call and you are wasting their time.
thats a lot of trouble to go through for a 10 dollar coupon. if she clearly returned something then she knows that she cant use the reward. so shes a little out of line for being guilty of what the manager said she was doing/behaving. and you were not there to witness anything so you have no idea who was right and who was wrong. its people like you who try to get decent and hardworking employees fired on purpose when they have a families to feed. if you have the need to make such a big deal about a situation when your wife stays in a a store to argue and then comes back later in the day to have another argument at the store, then you have a too much time on their hands. get a life.
Honestly you are too close to the situation and not close enough to verify if your wife really did speak inappropriately. She is your wife and you weren't present for it. That isn't enough to clear someone's name. Anyways, you did admit that she spoke loudly to take on the manager, which didn't really help the situation. "We also request Kohl’s to clarify that my wife didn't speak dirty words to their staff." This will probably not happen. Even if your wife didn't say anything negative, maybe they misheard her?
Calling 911 was a bit of an overreaction. I hope you apologized for wasting the officers' time.
16 year old daughter accused of stealing
My 16 year old daughter got paid from her job, and went to Kohls shopping last night. She paid for the one item she bought, and left the store. She got to her car, when some man ran up to her and grabbed her arm. He said you stole a necklace in a blue box. She said she did not... and showed her her bag... she said you want me to empty my pockets - take off my shirt? He told her she needed to come in the store with him. She told him that she put the necklace down when she was trying on a pair of sandals. He said "Sure... show me it then." So she took him back there, and showed him exactly where it was. He said "Alright, I guess you can go then". I completely understand loss prevention follows people to ensure theft is reduced to a minimum. But I believe it is also their job to make sure they don't put the item down anywhere either. He did a half-### job, and my daughter was so hurt that this happened. Kohls lost a family of customers yesterday.
Wow bella777 you sound like a teen yourself! Get help.
Well I received a call from the LP corporate manager today. They have reviewed all tapes, talked to all managers and people who witnessed it, and all were in agreement - the LP person who confronted my daughter was completely in the wrong. The are very sorry - and were very sincere with me on the phone. They sent an apology letter along with a $50 gift card to invite her back to Kohl's to shop. The apology was the only thing we were looking for... and they went beyond that. I think they handled this very professionally - and couldn't have done it any better. I hope the LP person received some more training like she said - and this will be prevented to some other innocent teen. I will go back to Kohl's - just for the wonderful attention they gave this sensative situation :)
bella - LP admitted doing this. They opened a investigation, and are taking action.
Well In this case, it wouldn't have mattered if she was confronted in or out of the store. I am just shocked that what lilvixen got out of this whole thing is: Make sure to put the item back in the appropriate place. I am not attacking anyone - just speculating :)
I would hope it is off limits. She was scared out of her mind. The person that ran up to her was in normal clothes, no name tag or anything. She didn't even know what to think when he grabbed her arm. This was a very scary situation for her. I am assuming the other people who posted comments about misplacing items and so forth would think differently if it WAS there child... or even themselves.
My point is this: If you are employed as a loss prevention employee... it is your job to follow people. Make sure they are not stealing. If you think someone took something, don't you think they would completely follow up and watch her the rest of the time to ensure she wouldn't have stolen anything else? They must not have, or he would have saw her set the necklace down while trying on sandals. He did not even apologize after realizing he was in the wrong. I can't believe people are sticking up for this behavior. Even the District Manager of Kohls called me today to apologize, saying this incident should have never happened, and she will be getting something in the mail. How great is that? Yes, an apology from an employee who falsy accused my daughter. A-W-E-S-O-M-E. Now THAT... my friends... is some great customer service - and understanding that not everyone out there should be assumed a thief. Way to go KOHLS - I appreciate your true concern of the problem that happened. YEAH
Yes, that gives them the right to assume you stole something. She forgot it while trying on sandals. WOW this is a real "mature" forum.
I was not there. I do believe my daughter, as I have no reason not to. I called the store manager, and they apologized. She reported this incident to the district manager of Loss prevention. This in no way was my daughters fault.
The complaint has been investigated and resolved to the customer’s satisfaction.
"Shiplifters"? Really? Is it really that difficult to proofread? Uneducated idiot.
Loss Prevention is not allowed to touch you in any way. He was way out of line.
I'm not condoning what the LP guy did, Jody. If it had been my daughter, I would have freaked just as much as you did. I'm just saying, if they had seen her go back to the jewellery section, they probably wouldn't have been as likely to suspect her of stealing the necklace. That's all.
Our LP procedure was to watch the person until they left the store and then confront them. If you confront them before they leave the store, they could always say, "Oh, I was just going to leave this necklace up here by the magazines...a perfectly reasonable place to leave it." ;)
Oh definitely, I never thought he handled it appropriately at all. And I think all stores have different loss prevention policies.
Our LP was plain-clothes too. He also talked on his cell phone a lot and put items in carts like he was shopping. But he was this very large man who was an ex-police officer, so he was a little obvious.
I'm not sure, gkenigmatic, but my first job at a grocery store had requirements that we could not confront someone UNTIL they left the store because technically they hadn't stolen anything yet. But the store didn't have theft sensors, so maybe that affected their policies.
@Jody, I don't believe they handled the situation right at all, but you don't have to attack others that merely speculate on the situation. Mistakes do happen, yet it appears that no one here once said that the security guard acted appropriately.
Jody, you don't have to be confrontational. I don't think Vixen was saying that it made it okay for them to assume she was a thief, but it's a risk to put things back in the incorrect place (any person can at least understand how they may have made the mistake of thinking she was stealing something).
You are not exactly being mature yourself. People are allowed to speculate when you post something publicly on the internet. Speaking of which 123321 is correct, you are giving a second hand account of a story. This is going to draw even more speculation. Please don't be so defensive.
Maybe she should have returned the necklace to the jewellery section instead of leaving it carelessly in the shoe section...hate it when that happens.
unfair late fees
I received a $25.50 late fee on a purchase of $69.00. My payment was due on 2/12, which is the date that their system automatically puts the late fees on. They recieved my check on the 14th. It is not the first time that I have been hit with a large late fee on a small balance when they received payment a day or two late - no more than that. When they look...
Read full review of Kohl's and 6 commentspricing
I've made this complaint numerous times at the register to anyone who will listen and I'm always told to take the survey and complain there. The survey does not allow you to complain other than to say satisfied or dissatisfied - so now it is time to complain here. I'm tired of being ripped off when I make a purchase with Kohl's cash and a discounted price. Example: I purchased a retailed $129.99 camera today. It was on sale for $59.99. great! I had a 30% off coupon and $20 in Koh;s cash which would have made my purchase around $22.00. They charged my $33.03. Who's doing the math for you people? I've been told every time that I complain about it that many customers have had the same complaints but the register system rings up the total and nothing can be done about it. They are giving me my 30% with the Kohl's cash tied in. So today, I didn't get $17.99 off - I only got $12.00. STOP THIS UNETHICAL PRACTICE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Well you cannot complain to the associates as it is not their fault. The computer automatically takes off the Kohl's cash first and then applies the 30% off. It doesn't matter which way you do it. Kohl's does this for a reason obviously, and that reason is so Kohl's can make some money so they stay in business.
Oooh and by the way, stop ### lady! Yur ### isn't entitled to coupons they give them to yu as an incentive to come back nd shop again. Does yur dumb ### get 10$ back for every 50 yu spend at the grocery store? Yeeeah didn't think so!
This company is completely full of ###! I worked for store 781 in brooklyn ny nd it was the worsttt! The customers were rude but the employees were worst! The managers there suck! Lance is a ### nd the rest of them follow his lead. I had a manager tell me I have the authority to give all the 15% off discounts I wanted to customers nd then lp ###ing fired me for it nd no one stuck up for me! Go figure!
AMEN Aidan! hahaha i hate about 98.97% of customers i deal with on a daily basis. i'm pretty sure they can't read either and are too ashamed to admit it, so they just throw a fit until the managers come over and cave into what the customer wants, kohls gets ripped off, and we continue to get ###-for-pay. i was called a ### at my own register the other day for telling a lady she didn't have to throw the coupon at me (after she crumpled it up). I assure you, you have not seen me be a ### ... but feel free to wait until i am off my shift hahaa. ### kohl's whiny ### customers.
How about you stop ### about getting free coupons?
The Kohl's Cash is a gift. It clearly outlines on the back of the coupon how it will be tendered. You should probably read your coupons before getting online to throw a temper fit about how you're being ripped off, when you're the on getting discounts. Granted, it's probably difficult to read, since you seem to be having such a hard time typing properly.
We don't have to give you anything. We choose to give you things. And you choose to try and rip us off for every cent we have. You know what? If we gave you what you wanted, we'd go out of business. It's amazing we still manage to have such good deals...but that's just because they pay us associates next to nothing for putting up with your whining and ### about how the register system tenders your coupons.
That is exactly right! That is why I am here too!
.
You guys are so weird (lol) This is because you make some statement that implies that I should not post here, but then give me my argument that used when you asked me some stupid question (lol).
.
My name is John Wright AND I AM FIGHTING BACK!
.
John Wright
piggybankblog.com
Pretty sure we did not ask you to comment in the room that this all started in.
.
Respectfully,
John Wright
piggybankblog.com
That is what they all say.
.
Good. I am sure they will take that in account :)
.
My name is John Wright AND I AM FIGHTING BACK!
.
http://www.piggybankblog.com/2008/03/25/stealth/
.
John Wright
piggybankblog.com
Stealth, I stopped my protest and addressed the issue on my blog, simply because I thought you were done. However, I assure you that if you that you better get the memo, because I specifically stated that if you did not stop...I would start the protest again.
.
Read my daily blog:
http://www.piggybankblog.com/2010/01/05/johns-daily-blo/
.
You better stop, before you get involved in something way over your head. I have the information of who you are. I was simply waiting for my legal team to give me permission to post it on my blog. However, I told them that you seemed to be acting like a girl now (yesterday) and seemed to be retreating. So I paused the protest.
.
For your own sake, stop your personal insults towards me. Otherwise, overtime I assure that you will regret it. Unlike you, this is not my first rodeo Stealth with these kind of dynamics. I am not your average blogger out here, and I assure that I have the means of fighting back in way that you have never experienced the entire time you have been doing what you have been doing.
.
To help you understand what is going on right now, one of the law firms I deal with was in the process of making copies of your nearly 4, 000 or more comments you have made in this forum. I assure you that it is not being done because of my issue with you, but maybe they know who you are and have had a previous issue with you and this forum. I think you know what I mean, but if you do not, I hope you never find out.
.
Respectfully,
John Wright
Yeah nice complaint im sure they wouldnt mind you trying to get all you discounts somewhere else if you are ripping them off with all your purchases then come to internet boards and cry that you didnt even get more for less we all feel so bad for your horrible experience.
theift
On the date of Febuary 16, 2011 i learned the lesson of my life. DONT STEEL . Earlyer that month me and my friend went to Kohls to look around. We took a shirt or two and walked out. Not getting cought that time. we felt so impowered that we wanted to do it agin. Later that month(2/16/11) we went back and took another shirt. As we were walking out a man stoped us and said please step back inside. I was so scared. After then took down our information and called our parents i was think "are they gonna take us to jail?" Well they didnt. I got a letter on March 12, 2011 saying i had 30 days to pay $200.00 or ill be sued for even more. Now when i look back i wish i would have got cought the frst time, or taken to jail. I think what i did was so wrong and i wish my brain was working when all this happened. When i grow up and have children i hope that they will learn from my mistakes and not make the same ones, because im only 15... If theres anything i want to say is rethink what your doing and dont do it !
The complaint has been investigated and resolved to the customer’s satisfaction.
The only way to grow is to make mistakes and learn from them. Hopefully your friend is as remorseful as you are, if not re-evaluate your friends. Keep learning from any mistakes you make and you will turn out just fine.
go to school and learn how to spell instead of stealing.
money scam
HI iam robert terry, i bought a pair of earings frobut .i never got them . i want my money back. thank youm kohls on line and I NEVER RECEIVED THE EARIHI iam robert terry, i bought a pair of earings frobut .i never got them . i want my money back. thank youm kohls on line and I NEVER RECEIVED THE EARINGS ! ups said they deliverd them NGS ! ups said they deliverd them HI iam robert terry, i bought a pair of earings frobut .i never got them . i want my money back. thank youm kohls on line and I NEVER RECEIVED THE EARINGS ! ups said they deliverd them
about the manager's treatment
The 18th February, 2011, at 6:30 p.m. We was be look like a thieves because of manager at Khols in Derby, Kansas( the department in 63th street, it's next to Lowe's)
The problem is my dad bought at that store a shoes in long time ago. On the 2/18, when we shopping in there, when my dad in the men cloth's place. A staff came to ask him about the shoes in department that it same with my dad's shoes and it was be trade, she think he trade it. Even my dad said he didn't do it in several time she came to ask him but she not believe him. In that time I and my mom in the handbag's place so he came to told me that story ans he need my help (because he's not good in English) So we came to that place again to find out and she came again with the shoes box be trade in her hand. She ask the same question and I told her that my dad bought his shoes in long time ago so he's not the person who trade the shoes. She said she not believe it because SHE SAW HIM DID IT IN SHOE'S PLACE! Mean while I told her that can we see the video tape that she saw he did it .Maybe my dad understand that she's not believe and because he really upset so he took off his shoes and show her the soles of the shoes to show that he did not trade the shoes in department. The strange thing that her action after her mistakes. She not give us an apologize, she go away and she even talk with other staffs is she will find out who trade the shoes. It's make me shock! Even my mom angry that things and she give back all the stuffs that she will buy and we go to the customer service to make a complaint with the manager. After wait a little, we meet the manager . The manage is that staff, who don't make an apologize to the customers. She came and said so confident that " You make a complaint about me ? " with a simile that make me feel it's not friendly . I told her that she forgot her apologize for what she did. So the apologize was make by her but it's also make me think that maybe she still not realize her fault because it's really fake. It's not from the bottom of her heart ! She even fallacies for the things she did are : " it's our work, " and " We believe that you did not do it when you tell us that you not" It's really make me feel so disappointed about the way she solve the problem and her treatment with customer . It's her work but do she need to make the customer be look like the thieves in front of other customer who came to shopping in that time, in front of other staff who gather to see the things happen with us ? She believe her customer too much that she can ask customer in several time and surely that customer trade the shoes by whatever she was see and make they angry so much that he took off his shoes to show he did not trade the shoes . And the late (fake)apologize and the fallacies she gave . It's make me just said the last thing with her that " don't make the same fault with other customer and make sure what you really think is you are right" and after that i took my family go home. And we never go to shopping in that store again ! So please remember that if you have the idea go to that department, don't wear the stuff you was buy in there if you don't want be look like a thieve in front of several people in there!
The complaint has been investigated and resolved to the customer’s satisfaction.
A manager cannot just come and accuse you of theft; even if they are sure about it, unless loss prevention saw it on video, and tracked the customer down, the manager has no right to humiliate a customer like this, not even a store manager. You should file a complaint against her in corporate headquarters. Not that it's any of my business, but what's your ethnicity? I'm curious because I'm of another ethnicity, and I'm born and brought up over here, although I see my parents being discriminated all the time because of their accents and English speaking ability.
Sorry that this happened to you.
Source: I worked for Kohl's for more than 3.5 years.
corporate refund
On January 5, 2011 I returned an item I had purchased with my Kohl's charge card. I had already paid the bill in full. When the employee offered me a credit, I refused as I rarely shop at Kohl's. I requested a check be sent to me. The receipt says "If you have not received a response to your refund in 7-10 days, please call customer transactions at [protected]." I asked the employee how long it would take and she said 1-2 weeks. Fine, that's common among retailers.
Today I called and went through the automated response which said my transaction was still in process. I waited about 9 minutes for someone to answer the phone. After giving the girl the info from my receipt she said, she would go ahead and put the request through for a refund check. Quite frankly, I was annoyed. I expected her to say it had already been mailed. I expressed my discontent for how long it takes to get a refund and got further annoyed when she said the receipt says to call because they don't promise timely refunds after the holidays and they haven't even gotten to January 5th yet.
If they expect a high volume of returns, hire more people to handle them in the office. Hire more people to man the phones.
If you are late paying your charge card (which I was not), they fine you. However, they can take as long as they desire to issue you a refund? That's horrible customer service. I'm done with my Kohl's charge card and unlike them, when I say I'm going to do something, I actually do it.
The complaint has been investigated and resolved to the customer’s satisfaction.
"If they expect a high volume of returns, hire more people to handle them in the office. Hire more people to man the phones."
Not every company can afford to do this.
corporate refund
On Jan 01, 2011, I returned 2 set Phillips tooth brush that I received as gift for Christmas which were about $300, I didn’t have the gift receipt so Kohls reduce the price and give me back the receipt of proof of return, and they told me that I will receive the store credit card about 7 or 10 business days. Hear nothing from Kohls after 2 weeks. I try to...
Read full review of Kohl's and 36 commentsreturn my merchant but I did not recieve the refund
On December 23th 2010, I returned a vacuum and a sets of bedding to Kohl's that I received as gifts for my wedding which were about $300 . I did not have the proof of purchase so Kohl's reduce the price and gave me two receipts of proof of return, and they told me that I receive a check after 5 to 10 business day. I called the customer service, after exactly one hour holding someone finally answered me. She asked me to give my family information( the people who bought the staff for us) so she could find it in the system but she did not found it, so they said I have to "get the hold of them and if they do not find his information they can't give me my money or gift card." I told them why they even accept my merchandise in first place. She couldn't answer it and I ask her for the supervisor and she said that I have to leave a voice mail for her. When I said no and I need to talk to her she just ignored me and hung up on me! What is this?!?!? they Literally stole my staffs and they won't even give me store credit. How should I complain when they don't even bother to pick up the phone?
I have to add that I called on January 14th 2011, that means 22 days after the return.
I have to mention I called on January 14th which means 22 days after.
I agree with the previous poster. It never ceases to amaze me how some who post on these message boards ever get their message across. Most cant spell or form anything close to a sentence.
return policy farce
Kohl's hassle free return policy is a farce.
My daughter purchased my husband nike shoes for christmas that were on sale for $29. 99 plus tax. The shoes were too small, so my husband took them back to kohls in stockbridge ga. We waited in line a while, then was told to just keep the shoes and find a replacement. So we thought great, we will see if they have them in his size.
Well they didnt. But he saw a pair for $39. 99. He didnt know how much my daughter had paid, but he thought it would be around that amount. He took them back to the service desk and the gentleman there deducted $7. 00 because he had no receipt and a $5. 00 restocking fee. Which brought down the refund to a little over $20. 00.
Long story short: he did not g i v e them the shoe back or purchase the new shoes.
If the store gets $12 for each refund with no receipt, they are making money !
This is a farce !
The complaint has been investigated and resolved to the customer’s satisfaction.
I have returned several things at Kohl's and have lost my receipts and not one time have they ever charged a restocking fee or no -receipt fee. Kohl's does not do that sort of thing, even when I buy stuff online and take it to the store. Also, if you buy with a Kohl's credit card, they will actually check your credit card and find the price. In the case of your daughter having bought the shoes then they couldn't do that but I am sure you misunderstood them. As the other person commented, what is the use of having too small of shoes? If your husband doesn't want to pay extra then he needs to pick out some shoes around $20.00 and go with that.
Kohl's never charges a restocking fee. More than likely, the store simply offered to give you guys the lowest price that the shoes had sold for. Without a receipt that's all the clerk can offer you. You should be glad the shoes hadn't gone clearance yet...
What I'm saying is that I think you misunderstood what the clerk was telling you. There's no such thing as a 'no-receipt fee' or a 're-stocking fee' at Kohl's. Sorry that you didn't have a receipt...maybe you should ask your daughter for that? And besides, it isn't as though it's -your- money. What good are too small shoes going to do you? None. Go return them for whatever they'll give you, and don't look back, if that's really what you want. No one's forcing you to shop at Kohl's.
working conditions
I applied for a job at Kohl's right before Christmas. My 1st day started on Black Friday working 8 1/2 hrs. I was told I got a 15% discount along with my husband and dependent children. (That was not true, only employees get the discount and you HAVE to apply for THEIR credit card to get it) Learned that the hard way after spending nearly $700 on Christmas presents and they wouldn't give me the discount. They also told me I would be hired permanently after the holidays with shorter hours so I could keep the discount(Yes I applied for their card) On Xmas eve they told me that wasn't true either. I worked there for over a month in the childrens, toys, bed&bath and home appliances(Yes, that's 3/4 of the store) I was never trained, never even worked with anyone else. Hell, I could never find anyone else working on the floor. I had to answer customer calls, price checks for cashiers and put things away, plus organize and straighten shelves, Alone for all these departments. I worked my a** off with no breaks and then they say " We can't use You now but would you like to sign up for NEXT Xmas" Ahhhh..NO!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was a contracted worker at the Kohl's in my town. There is a manager there that is nothing more than a work place bully. The person would not speak to me unless it was to MAKE be speak to them in front of others or to YELL at me and reprimand me in front of others...to show their superiority? They even went so far as to call my boss and APOLOGIZE to my boss for what they had done to me. I was yelled at for stupid stuff like being locked out of the building while cleaning outside and told to take that time off my break. This person was NOT my boss and just after doing that in front of my co-worker and Kohl's workers, asked on of their workers that clocked in at the same time I did, if they got a break yet. YES ...they had. As I said...this is no more than work place bullying, harrassment, and very unethical. I found another job and was lucky to be able to tell that place and that person that I would NEVER step foot inside that store again, nor purchase anything as I would not want any of my money used to pay a wage to a person - disrespectful and has absolutley no business being in a postition of authority to be able to do this to others.
###. You sound like a whiny baby, with such a huge department to take care of! Boohoo! No other associates on the sales floor at all? Wow, I doubt that. And the associate discount is good with cash or check, not exclusively the Kohls charge you dummy!
If anyone looks, nothing in Kohl's is made in America. All third world countries. I wish someone would do an expose on them for this. Their stuff falls apart and is cheaply made, probably by someone making 10 cents a day so that they can maintain their profits. They certainly are not paying the employees any of that. It is the worst job and worst paying job I have ever had.
Niece and Nephew worked for Kohl's in CA. Niece couldn't stand bossy manager of newly opened store So Cal after being with Kohl's for 5 years and working successfully for two other previous managers. Nephew was in security for Kohl's and was treated the same way. Both are happily employed elsewhere now. Stress like that is not worth your health.
mail-in rebate
I have not shopped at Kohl's since late 2008. I bought some presents including kitchen knives which were on sale by way of a mail-in rebate. The checkout clerk gave me the required mail-in rebate request form. Within the narrow time window I submitted the request form, original UPC code, and original cash register receipt. My rebate never arrived. I called. Three times. Despite promises no call was ever returned, much less the rebate received. There are many other department stores. I will not return to Kohl's.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased several items in early 2016. In Feb 2016 I was issued a rebate in the form of a debit Visa card. The card had $36 available on it. Every time I tried to use the card from day one it was declined. Once at a restaurant, once shopping, once at McDonalds. No matter how they entered it and no matter if it was under $36 or not it declined. I kept putting it aside, and didn't realize that the card had a 4 month expiration date and a $3 a month fee as stated by their representative its in their 4pt font 20 page terms and conditions. Now I called and they wont do anything! Even though the card still has $21 of my money on it they wont reissue it! But they keep taking the monthly fee. I was told that cashiers must have been doing it wrong Yes 3 cashiers at 3 different places don't know how to run a credit card, because they only do them all day everyday. I do a lot of business with Kohls, but I have pretty much had it. I started before this cutting back on my purchases because so many items are no longer eligible for the promo discounts, and their prices are horribly high compared to other retailers. Now I just will shop amazon its faster and easier and customer service is much better.
khols puts video cameras inside there dressing rooms in mentor, ohio. They are disgusting.
If you are having problems with a mail-in-rebate, return to Kohl's with your reciept and explain this to the associate working at customer service. Kohl's has a yes-we-can policy and can adjust your reciept accordingly.
Same thing happened to us! It was a cuisanart knife set. I don't care if it is Kohls or cuisanart. I'm upset!
I as well bought the cutlery knives with the promise of the mail in rebate, and I to submitted the original upc code, cash receipt and all necessary paperwork for the mail in rebate. As of 02/03/2011 they said that i have submitted an invalid request because they didn't receive the paperwork until 01/06/2011 which is well after the cutoff time...But i did mail it shortly after i bought them and i have a receipt from the post office showing that i mailed it shortly after i bought it. I have emailed them with yet to get a response. It sounds like the mail in rebate sale was a big scam to me...angry!
Kohl's is not in charge of rebates. Rebates are handled by the company itself, or a third party hired by the company. You should be mad at the manufacturer, not the store you bought them from.
It is bad business no matter who is behind the rebate. You are naive. Kohls offers it and should be responsible that it is handled in a correct manner. Stop making excuses for the company that promotes the offer then does nothing to ensure the promotion and the agreement they propose.
People expect good and honest service.
fraudulent pricing
covered over original price of jacket $42.00 with an $80.00 ticket and then offered 60% off. Returned item, clerks had no answer. I hope this is not a standard policey with Kohl's? I will make sure I warn people of their advertising.
The $42.00 price was what was sent from the brand as suggested retail price. The company calls Kohls and tells them to bump up the price cuz its either not selling or they simply wanna charge more. We then have to walk around and put stickers over the old price tag. Some associates do this a little neater than others, so you probably peeled the sticker off and went in because you're cheap. Try this, don't complain about KOHL'S cuz Kohl's has nothing to do with the markup, try looking online for the brand itself and call the makers of the garment... Oh, I see. Too much work, right? Well, then its a good thing this website is here.
Usually that's because the manufacturer has informed us to charge a higher price for the item. It's not like we're just willy-nilly running around the store attaching higher priced stickers to items.
And also? Did you return the item with a receipt? Because if not, they just gave you the lowest price that the jacket ever sold for. That's standard Kohl's policy. To be sure you didn't pick something up on it's cheapest sale day, and try to return it on a day that it's at it's highest sale price.
unprofessional mgr
I cashed out on 12 / 28 / 10 at 7:00 pm at kohl's with 6 items and used a kohls cash cert for 20. 00, the cashier said it was only good for 10. 00 because something was ret'd the day before, to my knowledge nothing was ret'd, the mgr was called over (Meghan) who was excessively rude to me, she issued the add'l credit, after a dispute, as she walked away i said thank you, she flipped her hair and rudely unprofessinal walked away without turning back, i said thank you again, kept walking, then i was upset and in a loud voice said thnk you again, no acknowledgement. . . I said loudly to the other 6 / 7 customers standing in line, that was so unprofessional, most agreed with me, i wished them luck using their kohl's cash coupons, very very disappointed. . . Christmas joy. . .
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree that Kohls was rude to you and they behaved unprofessionally. Kohl's is a trashy store with trashy employees. Sometimes they do have good prices so decent folks like us do shop there from time to time. I'm glad that I don't live in some god forsaken rural area such as Rosebud where there are not many stores to choose from.
bad return policy
Kohl's return policy is not customer friendly. The line at customer service had over 20 people waiting. Wait time was 45-60 minutes. Registers had short or no lines, but would not take exchanges and returns (unless totally even). I could not do this because they were sold out of the sweater I wanted to exchange for a different. size. I chose an item that was the same sale price as the sweater, but could not exchange it because the retail price was different. Boston store and others allow returns and exchanges at any register. I was not about to wait for an hour to exchange a $13 item. Why shop Kohl's? I have closed my Kohl's charge and will never shop there again!
The complaint has been investigated and resolved to the customer’s satisfaction.
AMEN spazzomatic. I've worked at Kohl's for 5 years in Customer Service. More than likely, that associate behind the desk has been back there for 4+hours withOUT a break and/or withOUT backup and has had to listen to one sob story after another. The Kohl's return policy is the most lenient return policy I've ever heard of and you want to complain because you had to wait in a line to do a return? Go figure. People love the fact that they can return anything at Kohl's. That explains the piled up line. We bend over backwards for our customers, especially when it comes to the return policy. Next time, try the freakin sweater on before you purchase it to avoid having to return it at all. Simple.
Wow, guys relax... k?
The lines are long because Kohl's return policy is the MOST OPEN AND WILLING POLICY IN RETAIL.
They will return ANYTHING YOU BRING THEM, ANYYYYYTTTHIIING!
Trust me, I worked in returns and had to be removed because I had a fight a day. Ok, ok, I know, but try this one on for size...
You work for a store that allows UNDERWEAR to be returned... do you think we have washing machines to clean them? They put it RIGHT BACK ON THE FLOOR. Ok, heres another example. I once returned a GEORGE FOREMAN grill which stank to high heaven of beef, and when I opened it it had baked on beef burger on the grill, clearly had been used for over a year, and may or may not have been purchased there because our customer had no receipt. Ok, so we offer to TAKE IT OFF YOUR HANDS, with a smile and offer you money for something you bought in '07 from Sears. THEN you complain its not enough, thats its not in DOLLAR form and didn't even bother to RINSE, I mean, just a rinse or something. Its so disrespectful and annoying, but our policy allows it. So now you have a complaining customer who is yelling and cursing your name and asking for a manager while ignoring the (20 you say?) other customers waiting for over 15 for you to be a cheap sonuva[censored]! MIND YOU, only ONE person per shift at a time! DON'T YOU DARE TAKE IT OUT ON THE POOR ASSOCIATES, Because all in all the managers should be the ones who get the brunt of your blows. WE KNOW YOU'RE WAITING, we don't want you to. A regular, nice customer with even a complicated return should take no more than 4 minutes tops. And thats with the explanation of funds being returned and all. You were just on a line, probably filled with weekend-only customers, who wait til the last second of their free weekend time and are aggravated because they had kids, or something, and have no life. Don't return on weekends, EVER, don't wait til nighttime either. If you constantly are made to wait, GIVE IT TO THE MANAGER, but don't wait IRATE in a line and yell and scream for a store manager when you can just yell and scream at the store manager, the ones who do NOT value time, but credit cards instead!
Oh, gosh, I can't imagine. Waiting to return something after Christmas. Go figure.
And not being able to return at the registers. Huh. Would you look at that.
Kohl's return policy is one of the most lenient I've heard of. I can't believe you're upset because you had to wait. What are you, the only person left on earth? Grow up.
Do you know why you can't return things at the registers? Because we don't keep the cash up there to refund every customer who walks through our door. How stupid would you have to be to do that?
And do you know why we don't take even exchanges on the sale price? Because if we did that, you could exchange a $13 item for a $130 item. It's not an even exchange if you're getting something more expensive out of the deal. If you're a smart shopper and hit the clearance racks, you could exchange it for the clearance items. The price marked on a clearance item is the price we go by. You know. The one that's like $7.20.
In hindsight? I'm thrilled you won't be coming back. I'm sure you threw a temper tantrum at the store, and caused a big scene...and yelled at a cashier who was just doing their job. Why don't you go work a year in retail, then come back and review your complaint.
Kohl's ADVERTIZES their "EASY to Return "policies and this shopper is correct (I worked there) There Is NO customer service, Your calls go to floor associates who have to run all over the store to look for items because they don't have any kind of inventory system. Customer service is bogged down with returns and usually only 1 or 2 people working there.
Super Smart Consumer is the only person (besides me) who is making any sense here. SP and *Brenda* -- have fun bumping tacos tonight! Happy new year ###!
Welcome to the newest stupid ###, Anita! Hope all of you fugly gals have fun with your ridiculous ### session. I've got better things to do. *BYE* xxooo
No wonder SP is such a skanky ###. I just read about her home town Rosebud, SD... sure sounds like paradise. I'm amazed that they have electricity much less internet access. Sounds like a perfect location for low-end retailers like Kohl's.
Wow...yet another stupid ###! Hi JDH! Thanks for spreading your sunshine.
Oh my goodness...another ### alert! A stupid new ### has surfaced and her name is *Brenda*
SP, I bet you are a nasty lesbo who only showers once a month. Keep your trashy comments to yourself you freak.
return
i had a huge problem returning an online exclusive purchase at kohls...weeks after the items arrival i still could not return the item because it had not hit my account yet, this was my first online purchase from kohls and will definitely be the last.
The complaint has been investigated and resolved to the customer’s satisfaction.
Kohl's Reviews 0
If you represent Kohl's, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Kohl's
Here is the comprehensive guide on how to file a complaint or review about Kohl's on ComplaintsBoard.com:
1. Log in or Create an Account:
Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the Complaint Form:
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
Summarize the main issue with Kohl's in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Kohl's.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Describe the nature of the issue.
- Explain any steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.
5. Attaching Supporting Documents:
Remember to attach any additional supporting documents related to your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
Ensure your complaint is clear, accurate, and complete before submitting it.
8. Submission Process:
Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint or review about Kohl's on ComplaintsBoard.com.
Overview of Kohl's complaint handling
-
Kohl's Contacts
-
Kohl's phone numbers+1 (855) 564-5705+1 (855) 564-5705Click up if you have successfully reached Kohl's by calling +1 (855) 564-5705 phone number 1 1 users reported that they have successfully reached Kohl's by calling +1 (855) 564-5705 phone number Click down if you have unsuccessfully reached Kohl's by calling +1 (855) 564-5705 phone number 0 0 users reported that they have UNsuccessfully reached Kohl's by calling +1 (855) 564-5705 phone number100%Confidence scoreKohls.com+1 (866) 887-8884+1 (866) 887-8884Click up if you have successfully reached Kohl's by calling +1 (866) 887-8884 phone number 0 0 users reported that they have successfully reached Kohl's by calling +1 (866) 887-8884 phone number Click down if you have unsuccessfully reached Kohl's by calling +1 (866) 887-8884 phone number 1 1 users reported that they have UNsuccessfully reached Kohl's by calling +1 (866) 887-8884 phone numberCustomer Service+1 (855) 564-5748+1 (855) 564-5748Click up if you have successfully reached Kohl's by calling +1 (855) 564-5748 phone number 0 0 users reported that they have successfully reached Kohl's by calling +1 (855) 564-5748 phone number Click down if you have unsuccessfully reached Kohl's by calling +1 (855) 564-5748 phone number 0 0 users reported that they have UNsuccessfully reached Kohl's by calling +1 (855) 564-5748 phone numberKohl's Charge+1 (855) 564-5751+1 (855) 564-5751Click up if you have successfully reached Kohl's by calling +1 (855) 564-5751 phone number 0 0 users reported that they have successfully reached Kohl's by calling +1 (855) 564-5751 phone number Click down if you have unsuccessfully reached Kohl's by calling +1 (855) 564-5751 phone number 0 0 users reported that they have UNsuccessfully reached Kohl's by calling +1 (855) 564-5751 phone numberYes2You Rewards+1 (262) 703-7000+1 (262) 703-7000Click up if you have successfully reached Kohl's by calling +1 (262) 703-7000 phone number 0 0 users reported that they have successfully reached Kohl's by calling +1 (262) 703-7000 phone number Click down if you have unsuccessfully reached Kohl's by calling +1 (262) 703-7000 phone number 0 0 users reported that they have UNsuccessfully reached Kohl's by calling +1 (262) 703-7000 phone numberHead Office+1 (877) 342-4337+1 (877) 342-4337Click up if you have successfully reached Kohl's by calling +1 (877) 342-4337 phone number 0 0 users reported that they have successfully reached Kohl's by calling +1 (877) 342-4337 phone number Click down if you have unsuccessfully reached Kohl's by calling +1 (877) 342-4337 phone number 0 0 users reported that they have UNsuccessfully reached Kohl's by calling +1 (877) 342-4337 phone numberMerchandise Departments866-887-8884866-887-8884Click up if you have successfully reached Kohl's by calling 866-887-8884 phone number 0 0 users reported that they have successfully reached Kohl's by calling 866-887-8884 phone number Click down if you have unsuccessfully reached Kohl's by calling 866-887-8884 phone number 2 2 users reported that they have UNsuccessfully reached Kohl's by calling 866-887-8884 phone number
-
Kohl's emailscustomer.support@kohls.com100%Confidence score: 100%Supportprivacy@kohls.com100%Confidence score: 100%
-
Kohl's addressN56 W17000 Ridgewood Drive, Menomonee Falls, Wisconsin, 53051, United States
-
Kohl's social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Kohl's contacts
Most discussed complaints
prices higher than advertisedRecent comments about Kohl's company
Pride t shirts, onesies, and tutus for children
Makro Online
650 reviews
Sam's Club
977 reviews
The Good Feet Store
42 reviews
Invicta Stores
9 reviews
Michaels Stores
253 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Just because you wanted it closed doesn't mean they didn't close it due to late payments...I mean, after all, your account was still closed.
And also, why exactly is it that you assume they made a note of you calling? You really think they're going to write down every time that you ask a question? Do you even know how much time and materials that takes?
Why didn't you just make sure to be speaking to the right department? It's pretty simple to ask them who you need to be speaking with, then ask them to transfer you. I've never had any issues with it.
You shouldn't be upset because you couldn't ask the right questions. That's really not their fault.