Kohl's
Reviews and Complaints

I have been a kohls credit card holder for over 7 years with perfect payment history. I received a letter in march 2022 that is had a 30 day over due balance of $135, I immediately freaked out as i am NEVER late, paid the bill and noticed my credit score dropped over 90 points. I then looked at my kohls app and double checked that I have to receive paper bills marked and I do, i checked my files and have revealed no bills from kohls since 2021. I called kohls twice and disputed that this is not my fault as kohls fell short sending paper bills as I requested so i would be reminded, they promptly responded to both requests that they weren’t changing anything, i also wrote a letter and received the same response. First I fail to see how this is my fault when i never received a bill and have had it set up to receive them since I've had the card. Second, I find it despicable that as as a long term perfect payment history customer that one incident the jump right to ruining someone’s credit. Im coming out of a bankruptcy from loosing a job 7 years ago and have worked very hard to fix my credit along the way, just to have a company mess it up again over what is truly their fault, not sending me bills as i have always requested. Once again I would like this reversed as I DONT see a failure on kohls part to become my suffering. At this point i will never shop there again and will warn all friends and family how they have no regard for their customers. I want this reversed withe the credit bureaus.

Sent in 2 rebates in november and december 2021 way before the time it was supposed to. I called every week since 2/1/2022 and it says i have a rebate coming wait 15 days. I chatted with someone today and they said they don't have anything. I have been calling the kohls rebate number [protected] for over 2 months and it says that i have rebates but nothing changes

Made a 160.00 purchase today in store

all items were on clearance sign said take additional 20 percent of ALL clearance

Went to check out and did not take the additional 20 percent off I questioned the associate she stated it would have come off automatically however it did not! this would have resulted in another 29 dollars off my purchase the total before tax was 148,00

I did not have my glasses, so I took her word for the fact the 20 percent came off I am disabled and do not drive my husband drve me to make an amazon return why should I have to go all the way back to the store to fight with them about this. There were absolutely no exclusions listed on the signs for the 20 percent additional off

I have had more problems with Kohls customer service this year then ever before but I am tired of the crappy service this is the first time i am trying to resolve rather then deal with being basically bait and switch

I have had a Kohl's credit card for a couple years now. I have fell behind in my payments due to a knee problem. I am 71 years old and have had to work to keep up with my monthly living expenses. I have a job which requires me to walk a lot and not possible right now. So I can't work right now and do not have that income. I tried to catch up on my payments in March by making larger payments. I thought this would help however, I looked at my account today and they have decided to change my payment date from the 18th of the month to the 11th. Really do they think it will help me to change the payment date! I have closed this account and will never shop at Kohls again. I will also discourage my friends and family from opening any charge accounts from this place. What a way to treat a customer. I guess when you get to be a corporation you can just step on anyone and decided you don't need my business!

When can we ever buy these slacks again? Our company is waiting for all of us to purchase these again. Apt 9 women's black stretchy straight leg slacks again? Will they ever be back. They fit everyone so well.

I've had a Kohl's charge for a couple of years now, never had any real problems. during the year 2021, I was having some financial hardship as I was sick with Covid 19 lost my job, and had to have surgery. I called and informed a representative of what was going on. She stated that they would work with me then by the time I got out of the hospital my account was closed and accumulated a significant amount of interest charges.

I was issue a kohls 35% coupon to use when ever i went to the store, coupon was for applying for a credit card acc, it was issue feb 28th ,I thought it was goof till mid April try to used it a few minutes ago and was told it was no good

Order Number: [protected] This is my order number. The price has been reduced by apx $6.00 since my purchase. I have not even received my shipped item yet. Can i get a credit?

Tom Lubek

The product was advertised as "shorts" but they are like underwear. You can see through the material and see the label written on the inside on the outside. The return at the Tukwila store went fine. When I asked how I could comment on the mislabeling the lady said nothing. They are: https://www.kohls.com/product/prd-4323082/womens-cuddl-duds-softwear-stretch-shorts.jsp?skuId=33887752.

Why would I buy a t-shirt or a pair of earrings from Kohls to be shipped, when it cost me $8.95 shipping fee? The shipping costs are prohibitive, especially when other online resources provide a lower price and low shipping or even free shipping? They need to get with the times!

Prices seemed to have soared at Kohls, which used to be my absolute favorite store. I no longer ask for Kohls gift cards for holidays, because I cannot justify the expense. The women’s apparel is often old fashioned looking and very costly.

And since when did Kohls think it was a good idea to implement buy one get one 50% off? It reminds me of a Payless Shoe Store gimmick, which was a very low end store. Since when do I want to buy 2 purses or 2 wallets at a time? So, I don’t buy anything since I don’t need 2 of them. This is a ridiculous sales strategy. It keeps people from buying even one.

What happened to the wonderful store I used to love? Sales gimmicks, high prices, high shipping costs and unattractive clothing.

Maybe the stores can be bought out, and some modern ideas are implemented. They are way behind the times.

Start membership if necessary for free shipping and a % off on each sale. Update clothing lines and offer affordable prices. Even Macys can be more affordable. Stop the sales gimmicks and give a straightforward % off.

I am retired and get my money the third of every month. I pay my bills accordingly. I sent out a payment to Kohl's the 5th of this month. They started calling me the 6th of this month. They have called every single day since, sometimes twice a day. I am fed up with their constant phone calls, which I consider to be harassment. I don't know how long it takes them to process a payment but to call a person the way they do is ridiculous. I want them to stop calling me.

I placed an order on February 27, 2022 (order # [protected]) that as of today, I have not received. I received an email that my order was delivered on March 5th. I have not received it. I received notification from Kohls that it was delivered by UPS. When I tried to put in a claim to UPS they said that it was delivered to the united states post office. When I contacted the post office they claimed that it was delivered. They instructed me to contact Kohl's to verify that my order was actually shipped to the appropriate address. My tracking number is 1Z4E2R02YW22026822 Please advise on what I need to do in order to get the products I have ordered and paid for. If I do not get resolution by March 21, 2022 I will dispute these Kohl's charges on my credit card.

Thank you, Sharon Cormier

My name is Penelope Webster. I bought some items for my granddaughter's birthday in October 2020. I shopped online and realized that you had my old address. I changed it. On your website. Online. Then I started getting phone calls saying that my bill was late. So, in November, December, January, February and today, I gave my new address. However, bless his heart, today I unloaded. It is NOT my fault that someone at your call center cannot get my address correct. I've given my new address FIVE TIMES! Even an elementary school age child could handle entering an address after 5 times.

I will pay the I think $5 I owe. I will not pay the huge late fees. They were not my fault and I don't think I should be punished for the ignorance/stupidity of the person or persons at your call center.

I don't necessarily need an response. I'm just telling you the problem. And I sure hope no one at your end tries to destroy my credit which I am trying very hard to build up.

It is not right that a customer would get punished for something that an employee didn't take care of. I would have been n more than happy to pay my debt... WHEN I GOT THE BILL. Which I have not received.

Oh! AND I gave the new email address... online and on the phone. Haven't gotten any emails either.

Penelope Webster

313 N. Victory Rd

Hutchinson, KS 67501

I've been signed up for auto pay with Kohl's for several years. In September I received a call saying my account was past due, which was very odd as I had the auto pay set to pay the full balance every month. The representative at the time confirmed my account was set to auto pay, and had no explanation as to why the auto did not work. I confirmed the account information to be accurate and chalked up to an isolated incident. Fast forward to February 2022, same call same scenario tho this time they say no payment in 2 months. I again paid the full balance and upon checking my Kohl's account I find the auto pay turned off. Since that time my credit has dropped 80 points. I'm in the process of refinancing my home so this has delayed the entire process and will cause me to accept a higher interest rate. I have contacted Kohl's to request they remove the derogatory note from my credit report but they declined to do so.

In Dec 2021 I made a payment on time, and it got rejected but I didn't know until kohls called me. They said payment didn't go through. So I drove to the local kohls store and made a payment, the girl at the register didn't know my total. So after making my payment I was charged with a late fee. So now when I made my next payment, I didn't know there was a late fee. which made my jan 2022 late come to find out Kohls has wrong banking information which made my account 30 days late. The worst part is I'm in the middle of getting a mortgage and because of kohls my credit rating dropped 75 points. I have a $300 limit my payments are 27 to 40 dollars a mouth, I always pay 50 to 60 dollars a month because of 12 dollars that I didn't know about I was 30 days late. My account is current as of feb 2022 I called KOLHS Executive office spoke to Annette. Told me there is nothing kolhs can do I should of Paid the 12 dollars.. Do they think i would ever let this go 30 days late knowing I'm in middle of getting a mortgage, I have a great credit score for many years never had any problem like this. my score was 740 I hope someone can help or give advice on what to do. this is insane, been with Kohls 2 years 4 months never late

I placed an order for a pair of leather gloves on february 2,2021 which I never received as kohls never shipped the item to the carrier as stated. After 2 weeks of waiting for my gloves I called kohls and they assured me they would place another order for the same item and I would receive 1 day shipping, and I would get them today february 21.. I received a order from them in the time frame they stated but instead of receiving my leather gloves I received knitted mittens by a different brand from what I had ordered.

Not sure what is complicated about sending out the order correctly. What I do know I will never order or shop with them again... Very disappointed in this whole situation as the entire process was handled very poorly...

I received the February 2022 coupon postcard via USPS Feb 15-16. The $10 Kohls cash valid dates on it was Feb 11-14. Obviously this was no longer valid by the time the card reached me. Please mail them at least a week earlier.

Numerous dates: using Kohl's for Amazon drop off. Moved from main floor to upstairs as far away from front door as possible. Are you trying to make it as difficult as possible to return to Amazon? If you think you are going to want to make me shop at Kohl's ---- this has done just the opposite. I will "never" shop in Kohl's because you care so little about the elderly or disabled. I will also never use Amazon return there again --- Amazon can just eat the cost to have it mailed back to them. also you do not have any electric carts for the disabled to shop in your stores. I will let Amazon know that in my opinion they should remove Kohl's from their drop off locations list. You are a terrible company!

I returned 3 items I had purchased for my wife for Christmas that did not fit. I called and got instructions on how to return these items. The original order # was [protected]. I was emailed return packing slips which I included in the return. I paid for return shipping. Return tracking # [protected] 27. You received these on December 29, 2021. I called because I had not received the credit which was to be $75.84. I was told it would take 30 days. I talked to a supervisor on Jan 10, 2022 who told me he would expedite the credit and I would receive it in 2 days. I still have not received my credit and today is Feb 2, 2022. This has been a nightmare just to get my money back.

Okie Ramey

[protected]

Bought a product at Kohls.com because it was mentioned I would receive $30 in Kohl’s Cash.

However, I didn't see their e-mail and now it's "Expired". The expiration date is also VERY short, good luck with that.

Customer service say they cannot do anything to help. Suuuuure, it's not like if you had full access to my Kohl’s account and could add $30 in there.

Well done Kohl's, you've just lost one more customer.

Order #[protected]