Kohl's
Reviews and Complaints

I shopped at the Kohls in Folsom, CA on Sunday, June 19, 2022. I wanted to use my new card to pay for my items. The Kohls card didn’t work so I had to use my bank Visa card to pay for my items. I held up a long line of customers waiting to check out. It was embarassing and I will no longer shop at Kohls.

To your Director of Advertising:

Due to your outstanding support of Pride Month, many of my friends and I have decided not to purchase from Kohl's stores this month. I do not support amoral degradation of family values, and find the rampant pedophilia throughout the gay/alphabet community a threat to future generations. Your flagrant support of evil has influenced my choice to avoid purchasing from your stores here on out. When family values and happy marriages become a priority, I will consider purchasing from you again.

As a gay man, I am sad that this company is pushing the "GAY AGENDA" on everyone. Straight people do not push this agenda in their face. Stop telling people what to believe in socially you sick people. Just because I celebrate GAY PRIDE, it does not mean everyone has to. As a matter of fact, I have stopped celebrating it because this has become a sick religion that I want nothing to do with.

I guess I will have to take my business elsewhere.

On Sunday, 5-22-22 at about 5:45pm, My wife was trying on garments in what we thought was the women's dressing room when a biological male came walking out of one of the rooms!

This is applaing and a very unsafe setup. I was totally insulted to have another man be so close to my wife in a private area partially dressed!

The store Lolitta Supervisor did her best to address my concern and even provided a discount for our purchased. This was acknowledged but DOES NOT CHANGE THE FEELING OF BEING EXPOSED TO A POTENTIALLY DANGEROUS SITUATION!

This is VERY UNSAFE! What if it was my teenage or preteen daughter in that dressing room? Can you imagine the possibilities that could have occured out of sight of any security cameras? I will not be shopping at your store again if this is your policy. I will also be voicing my experience and opinion on several social media channels of which I have over 3K followers!

I ordered three 2022 graduation bracelets from Kohls. com however I only received one. I called customer service to inquire about the missing two bracelets. I was advised that they will send me the bracelets again at no additional charge which is fine however the rep stated it will take 7 days to arrive. I told her I specifically ordered these items at a certain time frame so that I can give these gifts out for graduation which is this week. The rep stated my items are not eligible for priority shipping. I think this very wrong and unfair of Kohl’s. Kohls messed up my order and now I have to pay the consequences. I have been a loyal customer of Kohls for years and this is the thanks I receive. After I pay my off my kohl’s charge I am closing my account and will no longer shop at kohl’s. They lost me as a customer.

I bought a mattress pad waterproof protector. My son had a massive poop blowout on the bed. I went to take the pad off to wash and guess what wasn't waterproof. I just bought my mattress and now i have a poop stain on my bed that is ever so pleasant to sleep on! I messaged Kohls customer service which They gave me a refund of the product but no-one was a help and told me to go to the store and talk to a manager not sure what that would do for my mattress and why they couldn't do anything in the chat. I want Kohls to stand behind the product that was said to be waterproof and wasn't and fix the product it now has damaged. $3,000 mattress is not something I want damaged...

I was given a gift with the price tags on the items (in case I'd want to replace it) and since I didn't have the receipt, I was given a store credit about 40% less than the value of the items returned. Again, the price paid for these items was still attached yet Kohl's said since I did not have the receipt, I was basically stuck with their reduction. It is because of this kind of policy Kohl's ia in trouble of a takeover. Personally, I would not want them!

The Kohls store in Cookeville, TN allows young (vagrant) people to just hang out in the store & harass paying customers. It's very creepy. I'm a 63 year old disabled veteran, been living in the are 6 years & I don't think I ever once had a pleasant experience there.

No one ever asks if you need help or walks the floor. They let these weird unwashed people, talking loudly on cell phones, clearing their throat at you.. Never seen anything like it.. They're obviously not shopping. They're broke millenials..

Order # [protected]

I called your customer service today and spoke to a lady who I could barely understand. My order was placed on [protected] and the tracking says it was returned to sender. I never received my order. Today I was on the phone for 22 minutes with a gal I could barely understand, and she kept saying she had to "Check with her supervisor". I told her I still wanted the order, as I really like the way the shorts fit. There is no Kohls store here in Great Falls, Montana. This is why I order online! Finally, the lady told me they would credit me for the items, but if I wanted to place the order again, I would have to pay FULL PRICE! This is not right! I've never had an issue with Kohls before, I've always been happy with the service, but today changed my mind! WORST CUSTOMER SERVICE EVER!

I just want my order I placed, (the shorts and mug), and at the SAME PRICE I paid on original order!

I need to pay my kohls bill. I did not have access to my cell phone or computer at the time and I knew the bill was due soon. On April 18, 2022 I was on the phone for 35 minutes with Vanessa told me that she wasn’t able to do that for security reasons. I asked to speak to a supervisor she told me none was available I again told her that if she could not help me that I needed to speak to someone above her she put me on hold for 10 minutes and told me she spoke to her supervisor and that the supervisor said exactly what she was saying. I asked to speak to the supervisor and she told me I could not. I again told her that was unacceptable and this went back-and-forth numerous times. Finally she put Lu a supervisor on the phone with me. Who just repeated what she said. You can listen to the call it was at approx 12:15pm. And then of course because I was not near a computer or my cell phone and unable to pay my bill my bill was late. I have since paid the bill in full and just got notice from Experian that it’s on my credit report as a late payment. I have tried to reach out again to someone and no one is willing to help. This is not acceptable and very poor customer service. I am going to tell everybody I know about this and will be canceling my card and my shopping with Kohl’s. I hate to do this because I like Kohl’s products and the prices are good especially with coupons but this is the second time I’ve had a problem with customer service

Yesterday evening I stopped at the Kohl’s over in Ranson, WV. I browsed the store found serval pieces of jewelry in the display case that I was interested in. However, I could not locate a store clerk. I moved on to the clothing section and once I was ready to check out I proceed to the Women’s section where the check out counters were. There were no customer service representative’s to be found. I walked over to the Customer Service Center and again there were no customer service representative’s there either. I made my way to the mens section where there was one lady working who was counting the only register that had been open down. Close to her, folding teeshirts was a young customer service representative who happily explained the registers at the this end of the store where closed and I needed to go back to the other end of the store. At this point it was 8 PM I laid my items down and walked out. The store does not close until 9 PM.

I recently purchased a Women's Under Armour t-shirt (I have the receipt) at Kohls in Manchester Missouri. I live over 70 miles away and as I was hanging the shirt up I noticed they did not take the plastic ink /security tag off of the shirt. The closest Kohls to me is well over an hour away. Is there another store affiliated with Kohls that is closer to my location where I might be able to take this shirt (with the receipt) that they can take the security tag off? Gas prices are extremely high and would cost me as much in gas as it did for the shirt if I have to drive back to Kohls. I do not feel I should have to spend the extra money to compensate for the cashier's mistake.

My name is Sarika Bhatt and my Khls acc number is [protected].

My order number is [protected] and order date is Order Date: Sunday, May 16, 2021 at 14:58 PM (CST) for this order they took two times payment and didn't return.

Recently I checked my transaction detals and come to know payment was made twice along with late fee.

I bought my husband a nice croft and Barrow no iron dress shirt at Kohl's, a couple of washes (no dryers) later and the threads are pulling off on one cuff and the button down hole side is unraveling all the way down the front. I keep clipping them off with thread sheets but it just gets worse. I took a quick video but of course it was after trimming but you can still see it. We have several shirts, and this is the only one we had trouble with, that's why I think it's a default in the fabric?

Order 2 gift cards on Monday, April 18th because I didn't have time to go to store to buy. They were supposed to come that day but didn't so I waited until Tues to call and see what the problem. Had an operator that I barely understood and after over an hour to actually get someone one on the phone, another 35 minutes trying to send them to be told there was an error and they couldn't be sent but we will look into the problem, nine hours later I called to see what was going on and was told they couldn't re-send them when they haven't even been sent yet. Told to give another 24 hrs to figure out what to do. I asked for a refund and they refused, even though my card was charged on Monday and I was told it would be 30 days for me to get a refund. I will never deal with online service again

My sister purchased a sephora gift card at Kohls and gave it to me. Today I went to Sephora inside Kohls and was told I could not use it there...had to be in a free standing store. It was a holiday Sephora gift card. SHe said I can only use the sephora card that says +Kohls on it. No one ever said anything about that...there are no signs. The card was purchased in Kohls Oceanside NY. I was trying to redeem in SHirley NY. I was told to go to Manhattan which is 2 hrs away. SO my sister wasted her money. To use it online would mean paying shipping. This is unreasonable. All the Kohls here have Sephora smack in the middle of the store.

Online order was placed April 7, 2022. Tracking information says shipping label was created April 8, 2022 for expected delivery between April 12-15. It is now April 15th and tracking information says that the carrier still has not picked up the order. Looking online there is no customer service phone number provided to easily contact them. So, after doing a search I find the phone number, call, after eternal hold. I get a very snarky agent...who then proceeds to tell me I have to wait 6 business days after the 15th to ask for a refund. He can't cancel the order that has never left their possession. All in all my money will be tied up about a month waiting on Kohl's and their 3rd rate carriers. I have never had this issue with Kohl's before and will no longer be using their services. Logically, if the item hasn't left the warehouse on the last day of delivery, it can't be delivered to me in the time frame promised.

I have been a kohls credit card holder for over 7 years with perfect payment history. I received a letter in march 2022 that is had a 30 day over due balance of $135, I immediately freaked out as i am NEVER late, paid the bill and noticed my credit score dropped over 90 points. I then looked at my kohls app and double checked that I have to receive paper bills marked and I do, i checked my files and have revealed no bills from kohls since 2021. I called kohls twice and disputed that this is not my fault as kohls fell short sending paper bills as I requested so i would be reminded, they promptly responded to both requests that they weren’t changing anything, i also wrote a letter and received the same response. First I fail to see how this is my fault when i never received a bill and have had it set up to receive them since I've had the card. Second, I find it despicable that as as a long term perfect payment history customer that one incident the jump right to ruining someone’s credit. Im coming out of a bankruptcy from loosing a job 7 years ago and have worked very hard to fix my credit along the way, just to have a company mess it up again over what is truly their fault, not sending me bills as i have always requested. Once again I would like this reversed as I DONT see a failure on kohls part to become my suffering. At this point i will never shop there again and will warn all friends and family how they have no regard for their customers. I want this reversed withe the credit bureaus.