Lastman's Bad Boy
Reviews and Complaints

Words can't express the poor service and damaged furniture. Follow up took several calls to get new product
Manager of Victoria st Bad Boy actually hung up the phone on customer. Made many promises which actually he lied about the plan to follow up on replacement. Rude, unprofessional. Also was advised by second driver, he was being paid under the table cash. That they were adjusting their books by showing it as a "refund item" which their policy is no refund or returns. Credit in store only.
Revenue Canada will be informed. Not to mention maybe the media will do an interest store on our previous Mayor Lastman's conduct in business. What can we say it was a total unbelievable nightmare. Ask me how many of our friends will be made aware of such shady conduct. Everything they said they would do, didn't happen.

Feb 1 2009 We bought a sofa and love seat set from BAD BOYS FURNITURE store in burlington along with a Solid gold leather warranty protection to cover and damage and repair to the furniture that might occur or need to be fixed over 5 years. 3 weeks after we received our love seat the leather started cracking. Called the store and spoke with Scott (floor manager and our sales man) he said to wait for a year before getting it replaced to get the most out of our warranty and just incase something else happened to it we could get it all fixed at once. So in Jan 2010 we called Bad Boys again to speak with Scott and he had then left the company and was advised to called Maga seal (warranty company) and spoke with a lady named Kara, so we did and a man came out to look at the love seat and then advised us that the warranty was not valid on the love seat because it was a bi-cast leather. He also said that it looks like the sofa wasn't sealed properly or at all and thats why it was cracked and peeling. He gave his report back to bad boys. January 25th I called bad boys store to speak with the store manager (George), who said he would "look into the matter" and get back to us. Jan 28th I called the store back to inquire about what was happening and was told that there was nothing that they could do for us and we were sold the warranty accidently and should be refunded the warranty. I had stated that that was not our fault and that should should rectify the problem since the floor manager at the time (scott) signed off and help with the sale. We should be entitled to a new love seat. After George disagreeing I asked to speak with another manager and was told to call Sara Chevallier at head office (customer care rep) to see what she can do, so I did. I left her several messages on the phone and finally heard back from her in the middle of Feb 2010. She said that I needed to deal with the store directly and told me to call the store back and talk to the store manager Sri. For the month of Feb and March 2010 my family and I made several store visits to talk with Sri regarding the love seat, damage, warranty, us wanting a refund. We were very upset that we were getting transfered from one person to another just to try and solve what we thought was an easy problem, just order a new one to replace the damaged one. We left endless messages with the store with Dianne and Heather for Sri to call us back and was often told "Sri is with a customer" or "Sri is not in today". April 2010 we went into the the store and Sri advised us that he was trying to get a replacement love seat in the same model (Milford) and he was waiting to hear back from the company. May 2010 we had a message left on our machine that he was not able to reorder the milford sofa because it has been discontinued. For the next year numerous phone calls were made along with store visits to still try and rectify the problem. Sri refused to refund our money or allow us to order another set. In the mean time Sri, as I was told "took a leave of absence to be with his brother who was dying". In May 31 2011 we went into the store again to hopefully finalize this and we were allowed to order a new set with a credit from the damaged set. We ordered a brand new set (sofa, love seat and chair) and was told that it will arrive in 6-12 weeks. In September we called and it wasn't in yet and called on 5 other occasions. October we called again once a week. In November I went down to the store AGAIN and spoke with Sri and he called the warehouse and said that we received the set and it was delivered to us. We never received the set and he told us that it was delivered to another customer accidently and he would have to re-order it. Nov 7 Sri re-ordered the set and told us it would be there in end of January beginning of Feb 2012 because of Christmas, there might be a delay. January 24th I went into the store and spoke with Sri and was told it should be there any day. Feb 2012 I have called the store, Sri no longer re turns my calls and have left the message with Dianne, Heather and another young man on the phone. I have gone into the store and he is either in a training session, off or away. When I call he is "with a customer". It is now April 24th and we still do not have our furniture or solved the issue with the damaged love seat. At this point we want a full refund for the original sofa set and a full refund of our warranty plus compensation from the company for all our time.

My family purchased a new living room set just before Christmas and wanted to know if we could have it in out home by new years. The sales person said we could take it home right then if it was paid in full. Truns out that was a lie since delivery trucks weren't available at that time. After setting the delivery date to January 24, we decided it would be better to pick it up ourselves. Everything was confirmed over the phone but when we got to the store, they said they did not have our order in stock. When they finally called, they said the set would be delivered on Febraury 3. This date was changed three times before we received another call yesterday evening when they said it would be delivered the next day and instructed us to call the warehouse in Toronto at 9:00 AM the next day to confirm the delivery time, (which they estimated to be around 1 PM). A call came in this morning around 8 AM telling us that they would be arriving in half an hour. When the delivery men got here they were extremely rude and wanted to charge $20 for each sofa that needed to be moved to make room for the new ones. We were told this would be done free of charge. Not only did they refuse to help, but the two men also rushed the removal of the old sofas caliming it was taking too much time. They reminded us that "they were doing us a favour" by staying around to move the new sofas inside. The last time I checked, most favours were free. I know people who have had no problems with the store, but unfortunately we did not have a good experience. This was our first purchase from Bad Boy and probably our last, we'll just stay with Teppermans.

I bought my furniture from Bad Boy in September with zero percent financing and zero payments for one year. The salesperson did not inform me of an annual $21.00 fee.

I had just recently moved and my address on my Driver’s License was my old address. I informed the salesperson of this, she took both addresses and noted that all bills, documents, etc. should be sent to my current address. She required verification of this address and I presented her with a letter from my workplace, which she confirmed with her supervisor was an acceptable document.

Bills for the $21.00 annual fee were sent to the old address and therefore I never received them.

TD finally called my house and left a message regarding the overdue payment.

I called TD back unaware of the fee or that it was overdue. The woman on the phone told me she was going to change my address and send a new bill.

I received the new bill, phoned in for help setting up the payment online and paid it immediately upon receipt of the new bill. I made sure to ask the girl on the phone if I was required to pay anything else. She replied “No, you don’t have any other fees owing”.

In the new year, I received a bill for an overdue payment and interest charges. Not knowing what this could possibly pertain to, I called TD. The first female customer service representative told me that my account did not show that I have zero percent financing for one year. She instructed me to go into the store where I bought the furniture and assured me that they could fix the problem.

I went to the store and they explained that not only could they not fix the problem but that I needed to call TD once again.

I called TD from Bad Boy and this time the male customer service representative told me that since the $21.00 annual fee was not paid within 30 days (even though I hadn’t received the notices), that the financing agreement is taken off and interest would accrue (another fact Bad Boy did not disclose). He explained that I needed to talk to Account Services but that they were not open after 12:00pm on Saturday and I needed to call back on Monday.

I called back on Monday and asked to be transferred to Account Services. I was on hold for one hour before I hung up!

I called back 20 minutes later and a new customer service representative reviewed my account and told me that I did not need to speak to Account Services but that I needed to fax this complaint. He repeatedly refused to transfer me to Account Services after several requests to do so.

Unsure of what to do, now that three different people offered three different solutions, I called Bad Boy again to see if they could help.

I explained my issue and the representative told me that I needed to speak to their Manager of Operations. She called me back today and informed me that she attempted to speak to TD who would not look at the account and therefore could not help.

My issue has been deflected by so many people and my major concern is my credit rating. I have worked my entire life to gain perfect credit and I should not be penalized for an error that I did not make.

It is Bad Boy who:

1. Did not follow through with providing the right address to TD
2. Did not inform me of the $21 fee
3. Did not inform me of the result of not paying it in 30 days

I'm currently waiting on a call back from the Manager at Bad Boy after informing their representative that this is completely unacceptable. I'm not holding my breath on getting a call back.

Buyer beware: Bad Boy is named that for a reason.

Bought a front load washer/dryer for $1700.00 on September 12, 2011. Got the washer within days and still have NOT received the dryer as of October 21, 2011. Have had ENDLESS excuses and was even told "it is not our problem, it is Maytag's fault". This week found out the dryer is now discontinued and we need to order another one! Just got another call today that we will wait another week because no deliveries will take place because of there tent event sale. This is obsurd! We are looking into legal action at this point. These people should be put of out business

I went with my mother to buy a sofa set for her. She cannot speak and read English. She only understands little basic words of English. I have a daughter five months old. On August 27, 2011, I went with my mother to Bad Boy located near Finch and Keele Street in Toronto. Most of the sales representatives were Persian at this location. I can speak English but my mother cannot speak neither English nor Persian. We dealt with a sales rep Sam with whom, we closed the deal verbally. My daughter was crying therefore I was busy soothing her most of the time. I tried my best to translate to my mother, whatever Sam said. We were told that sofa is available in stock whereas the love seats need to be ordered. This may take 1-2 weeks. We closed the deal, according what Sam said verbally, my mother signed and we placed a down payment and we left the store. Due to unexpected circumstances, we mother's plan to move to a new place changed and she asked me to cancel the order. I called the store and I was asked to call next day and talk to Mahmmood who is the manager. I called the following day and informed Mahmood of the whole situation. He plainly said that nothing can be done. All he can do is, call the head office and can try to get a store credit for us. He said that he will call back next week either Monday or Tuesday as today is Friday and head office people are busy. I was shocked as I was unaware of Bad Boy's such cancellation policies. I was told Sam will call me back when gets to work. I told Mahmmood and Sam that this is not right, it is their job to explain the terms of sale to the customer, instead of writing on the bill (in small writing). It is their job to inform customers, about their cancellation policies, at the time of purchase. What options customers have, if they want to cancel their orders. All this made me feel that I HAVE BEEN CHEATED BY THE WAY BAD BOY DOES ITS BUSINESS. I even told Mahmmood that this is not fair and not the right business practice and will submit a complain to Better Business Bureau. He said that I SHOULD STOP THREATENING HIM. If I haven't threatened him, he might have worked a better deal for me. Hold on ! What does that mean? Does this mean that he might have issued me a full cash refund, if I haven't said that I will submit a complain to Better Business Bureau. At the moment, I have been told by Sam to talk to MIKE who is the assistant manager of the store on Tuesday September 13, 2011. I should explain him my situation as he might be able to do something for me. I think that all the customers who had an experience which they think, was not right, should report it to Better Business Bureau. As by doing so, they will help many future customers of Bad Boy.

Sales person assured us tv was no more than 2 month old as a floor model. Within four weeks of purchase, lcd panel looses brightness on half of screen. Bad boy instructs us to contact samsung for service. Service technician show us the life meter of the backlight that show tv has been running for 4800 hours. Bad boy confirms they turn their floor model tvs off at night which equals 416 days or 14 months of running time. Bad boy store manager rita confirms customer service is not willing to do anything because it was a floor model. I intend to follow up with a civil suit. "nobody" is better than bad boy. Nobody

Almost one month ago, we purchased a sectional couch. They told us because it's made in canada, and only made once a month, that it will take a little while for the order to get done, but they'd try to rush it for us. Two weeks later we get the sectional. Broken. The legs do not have any t-nuts (Things to screw the legs into) on one of the sectional pieces. We are now two weeks later with a broken couch sitting in our living room. The store that we bought it from refuses to help, saying we need to speak directly with the warehouse. When we call the warehouse and ask to speak with sara (The worst customer service person I have ever spoken with in my entire life) and the rude reps transfer you over, only to get voicemail and not get a call back. We have threatened to sit outside of their store and tell all potential customers our story and to not buy there, we have said we're going to the police and to the better business bureau and nothing gets us any closer to having this couch fixed. We have been told that a refund is "not an option" because the receipt states "all sales final", even though the sales rep esther promised that that wouldn't be the case. Apparently the "boss" sarah told one of the store managers brian "not to get involved". The other store manager peggy acts as though she cares but it’s just another approach & ndash; she pretends like she cares but doesn’t really, as nothing’s been done. The repair technician actually came once and claimed not to have the pieces so took one of the legs with him to make sure he got the right pieces. Next the story is they’re custom made pieces so they can’t be found at a local hardware store. Then they claim that these custom parts are being couriered to them and they’ll be out asap. Then the story is that the tech came but we weren’t home…are you kidding me? Like we want to wait any longer for our broken couch to get fixed. So we’re onto week 2 with a broken couch and not one step closer to it getting fixed & ndash; we’re actually one step behind because now we’re out a couch leg and the tech guy refuses to pick up our calls. How can give us a broken product and not at least fix it. I only wish that I had seen this site a little sooner and I would have stayed far away from this crappy store. There are far too many stories that are all too much the same and not enough happy endings. Do not waste your time or money or sanity on bad boy & ndash; by far the worst experience of my life…

We purchased two identical dining sets. When they arrived both tables were damaged and could not be used.
If badboy resolved this within a reasonble time frame I would not be writing this. Unfortunately 4 weeks, several unanswered phone calls, and several store visits have not yet been enough to get action. I am fed up and never want to deal with their lack of service again, but am just now being told that they will not provide a refund, only exchange. Time for me to get the better business bureau involved.
I have never seen such poor service or care for customers in my life. They admit they should have had this resolved weeks ago, but dont seem to be able to understand that I am done with them, and wont bend their policy about giving a refund.
Four weeks of eating off my lap because I dont have a table to sit at, is not acceptable to anyone that I have ever known.
Do not buy anything from this company. Ever ! You have been warned.

I made a purchase of three appliances; fridge, stove, and dishwasher. I specifically asked if all three were in stock before I made my purchase and both the sales woman (Ester) and the manager had confirmed they were. The following week during delivery everything came except for the dishwasher because it was on back order! I called to find out when the delivery would be because I had wasted my day waiting for them at home only to have Ester not picking up on my calls. When I finally got through not only did she patronize me by calling me 'Honey' she didn't even call me back when she said she will to inform me of what's happening with my purchase! I have YET to know when my appliance will arrive and they've all be paid in full!

We bought a dining table and tv from bad boy furniture, they both have dent and damage on it, specially the four dinging chairs damaged and the quality was so cheap that if you touched the furniture's paint fall apart! After called to service department many times someone with name ricky start to misrepresent us that there would be no exchange and we have to deal with it, when we clear for him that if nothing to be done for exchange the furniture, it will be the court action, he then told us that he will send the technician. We waited 3 weeks and called back and forth to long distance phone call for technician and all to be done was exchange the four chairs with other four chairs that were worsted damaged than the others, this time they already assembled the damaged furniture for us and refused to take it back, now you can imagine that we forced to have the damage furniture that look much cheaper and worsted than a second hand. We have plan to take all chairs back to the service department next week as we do not let any longer to be dismissed and fool around by this store, we also consider to do legal action ageist this place if they continue to fool us around.

Wow,
I had the best experience shopping at the London Badboy store. The sales staff were great and the manager
(Mike Pepper) was fantastic. I will admit that I was hesitant to shop there after reading about some of complaints listed above, however every store seemed to have the same list of complaints. Not only was the experience enjoyable but they were hundreds of dollars less than the best quote I had been able to get.
Anyway great job done Badboy London.
I am now your biggest fan

I bought a dining set from bad boy today. Ten minutes after paying I tried to change my mind but they wouldn't cancel the order for me. The credit card hadn't even gone through yet and they still wouldn't help me. I spoke to singh (Who turned away without even saying a word) , 2 managers (Elmo and paul) and I even spoke to mel lastman's son (Who happened to be sitting there. He just referred me back to the manager paul and disappeared into a back room). Nobody wanted to help me. Instead, I was told that "all sales are final".

I was hoping they would do the "right and decent" thing since 10 minutes is not enough time to even write up a purchase order but nobody at bad boy cares. They have your money and that's all they want from you. Way to make money mr. Lastman.

The way this store operates is a disgrace. Everyone who I spoke to should be ashamed of themselves.

Late last october I found a sofa in your store that was just my size & ndash; I am 5’2” & ndash; I could sit in it with my feet on the floor and my bottom to the back. Nothing special, the style is all over town & ndash; black bonded leather, square arms, approximately $500. It was the size that I wanted and did not find it anywhere else. I bought it in nov and 3 sofas later I got the right size but not the bonded leather I paid for - I got a damaged naugahyde item. To date no reply to my calls to c/s.

Bbb and consumer service are take complaints, no actions. Any ideas?

We bought a washer and dryer set a year and a half ago we purchased the extended warrenty as well. The washer pauses during all cycles and cloths come out soaked. Oct 20th 2010 We called to have this problem fixed with in a week a service guy came replaced main circut board said it was fixed. an hour after the service guy left the machine did not work back to square one, wet cloths and pauseing during cycels the door locks unlocks buy it self. Two weeks later the service guy still has not came back only to find out he (service guy) didnt order the part untill 5 days after the second visit. 5 weeks now still no washer Service guy came back and replaced the SAME part for the third time guess what... the washer still does not work and bad boy says well sorry we will send another service guy out with a new part (SAME PART) well bad boy has not kept one promise and keeps dancing around the problem they tell us, call jackie, jackie says call ricky, ricky says talk to brian and brian says call the repair company... REALLY COME ON it is now Dec 17 Guess what 2 months later and still washer is broken. How many times do you have to replace the same part? obviously it dosent work, we have company comeing for christmas and there is a dryer in the spare room. now we have to put them in a hotel and have taken several days off work they dont care about that. they feel bad > for the amount of time and money it cost to do launry at a launry mat for the last two months and they still wont fix the washer they want to sent someone out to look at it... we will not have a wash over chrismas . Thanks bad boy MERRY BLEEPING X MAS not the only problem we have had with them... DO NOT BUY FROM BAD BOY WHITBY

i am a person living on disabilty so my money is pretty tight, so when i moved into my new apartment i was givin $5000 which i spent at badboy and everything i got from them ended up being junk ... they sold me a leather chair and extended warrenty and within 4 months the chairs falling apart and they say they wont fix it because it's my fault ... i'm 160 lbs and 37 yrs old i think i learned how to sit in a chair many years ago, .. the washer i bought was broken and flooded the people out under me which cost meeven more money and it figures that when i want it replaced they don't have one and i'm forced to spend even more money which i don't have to buy a more expensive one ... the tv i bought from them works but is tempermental ... the table i bought has run all over my floor ... i see the attach photos spot on under me and i want to i took some with my phone but can't figure out how to do this but they are available if needed

My Hubby and I recently purchased a gas stove and an over the range microwave which came free with the stove. Along with that, we bought a brown leather 'L-shaped' couch that was on sale for about $980. We had a great employee who helped us out. He even brought in the manager to give us an additional dicount on our over all purchase total.
Since we didnt have a gas hookup to our house, Mr. Friendly ( real name he claims/ our Bad Boy rep.) suggested a company Bad Boy deals with for gas. The company name, ENR Appliances.

We requested to have a right facing couch, rather than an left facing.
The day it was supposed to be delivered was about 4 business days from the purchase date.

The day before the arrival, we got a call from Bad Boy telling us that the stove would be coming. We questioned about the couch, and they told us that it would be delayed. There was no reason as to why. They told us that we had to go in the store and check in with the managers.
So, I took a day off the next day to wait for the stove. Bad Boy called us that day with problems, and that they would redeliver again tomrrow.
So again, the next day, I took a day off work. Again, they called a couple hours past 12 saying there was problems.

We went to the Bad Boy store and asked what was up with the couch.
They said that the left facing couch was having delays with getting to the store...
But then we told them we wanted the Right facing couch. Then they told us that it would be 6 weeks if we want it.
Mr. Friendly originally told us that there would be NO charge to get it Right facing, but these customer service people told us that it would be an extra 150. We fought to have them take off the 150, since it wasnt in the deal.

Soo, eventually the stove came the day after. But the stove would still take 6 weeks.

So a week after, the ENR appliance man came to the house to hook up the gas line to the house for the stove.

Again, I took a day off. I was in the house watching T.V., and I heard him drill one hole, come in the house, look at what he did, kissed his teeth, took out his tape measure, and asked me to hold it from the wall as he measure to where the stove was.
In my head I knew he screwed up. But I had him continue.
Another hole was drilled, and finally the stove was put in place.

I asked him to show me his work, and he did not hesitate to show.
Once there, I asked, "I heard two holes being drilled. Wheres the second hole? "
his reply, "I had to drill a hole inside that hole" ...

And I said O.k. and paid him $333.35.

My hubby came back home that night, and noticed something that I did not notice earlier. A hole that was terribly covered up with putty bout 4 feet away from the actually gas line hole.
I didnt notice because the ENR man was standing right where the hole was.

OVER ALL.
The service was terrible.

By the way. Calling Bad Boy for your problems is no help. We were put on hold like 12 times ( literally ) trying to figure out the couch situation, and was transfered to 3 different people.

2 years ago I went into Bad Boy Furniture and spent 8000.00 on appliances, electronics, living room set, kitchen set etc. First of all I received a scratched kitchen table. I had to phone them over and over again to receive service. That was just the start. 3 months later and 4 tables later I finally received one that wasn't scratched. My couch had a cushion missing. I called several times again and nothing was done. By this time I was really pissed off. Now our 40 inch tv is not working. We bought an extended warranty with all of our purchases but when we called them to fix it they told us that the warranty was only for the appliances because that would make sense. NOT! Why would I get extended warranty only on our appliances. I will never deal with them again and I work for a well known Dr. that see's 50 to 60 people per day and yes they will all know about my dilemna and will not shop there. I will definately make sure that everyone I come into contact with knows about the kind of service you get when you shop at BAD boy. BAD is the right name for them