LBC Express
Reviews and Complaints

Cargo kb small, for sanga sanga, bongao tawi tawi from manila. Containing perishable items. It was assured to me by ms joan antonio of LBC villamor br that it will reach tawi tawi on 06 -07 april 18. But upon checking today it doesnt reach the destination. However, i called your customer care hotline and explained to me that the cause of delay is because the area is (islander). Ms joan antonio did not explained that to me. And now i would like to have a refund of my declared value. - this mr. Eric Cuajunco of 12-29st Villamor Pasay City. My cp nr is [protected]. I am hoping for a response coming from your good office. Thank you

Your men are not delivering the package to our address then they are updating the delivery status to consignee not available or failed delivery. No one called or text that a package will be delivered. Your lazy men should be fired. Package was an ordered item from shoppee (online shopping app). This have happened multiple times and on most customer who opt in fo lbc delivery. Please take action and escalation to delivery servives for cebu city, phillippines branches

Hi. I ordered 4 items from lazada and it arrived separately. But the main problem is, your track and trace is not updated everytime I check my orders. And this happened, my order arrived april 3, 2018 but when I checked through your track and trace its still not available for viewing. Lazada emailed me 3 days earlier and gave me the tracking no. I waited for 3 days but still no update of the product. Then I checked it on april 5, it says that my order arrived last april 3, but I dont know if its lbc's policy lazada, to return the orders if not taken after 3 days. So who's fault is that? Lbc texted me that my order arrived april 4, but I cant reply to that number because it auto generated. And also that day (april 4) lbc masbate warehouse branch returned already my order. So which one should I follow? Because their employee doesnt follow the information given in your track and trace. Our place is not reachable by lbc so we neex to travel to get our orders. Its so hassle, dont you think? I ordered 4 items from lazada, and the 3 orders came. But when I was on the lbc masbate warehouse, they gave me 2 items only. So I asked them, if the other isnt there yet cause when I tracked it, it already arrived in masbate. So they track the no. Only to find out that my order is arleady there. My 3 orders. What if I didnt ask? They will going to return my order back to the supplier again? My god! What a service. And their employees are not proffesional. He told me that I should download the app so that I can trace my order without delay. How about the number that we gave them to contact us when our order arrived? Same thing happened to my friend. This is a complaint to masbate lbc warehouse branch.

I am foreigner in phils, not very familiar phils town or city name.
my package bill :[protected] was send out april 03, 2018.

my original address : # 674 rizal st. malapit san isidro nueva ecija.
then the bill address: # 674 rizal st. malapit san isidro nueva ecija. aliaga

I never realize this aliaga is far place from my receipient place. now the parcel was not able to delivery to my receiptient, where is my package? what wrong happen on this address?
after checking the tracking bill... it is cabanatuan city? how come go there?

here I require your delivery man contact my receipient phone : [protected] to clarify all.
the address here again for you lbc: 674 rizal st. brgy malapit san isidro, nueva ecija 3106

pls lbc follow up this and solve this problem. thanks

Lbc texted me earlier that there will be a delivery within the day. That is the product that i ordered on shopee which is the sports cam worth 472 pesos. After we received the text, we immediately prepared our payment. Exact payment to be specific. But upto until now, there was no lbc showed up. Until i tracked my parcel through online and then i saw that lbc cannot locate our location. I became shocked because how many times people tried to deliver in our house using the same address but they never had any complications. This made me sad and mad at the same time. We're still waiting for our sports cam to come. Thank you. We hope for your response. God bless.

I ordered nutribullet at shop japan last March 22, 2018. The item was shipped last March 23, 2018. But until today i did not received my item. I emailed shop japan and they replied my item is in this courier (LBC) . They asked my order # to track my order and it was shown that the delivery person assigned tried to deliver my item and they marked "recipient is unknown at the given address" . I did not receive a call nor a text from the lbc, but how come they said they tried to deliver my item? I am still waiting for my order to be delivered. I just hope the delivery person is not lazy because i heard some employees from lbc are lazy.

This is to follow up again the items sent from Manila last March 27, 2018 and according to the tracking data that said items with tracking number [protected] was already in LBC Calbayog City hub on same date March 27, 2018 at around 10pm but until now it's already April 2, 2018 the items are not yet delivered. Kindly respond and give immediate action on this delayed delivery. This caused so much inconvenience.

This document was shipped last February 21, 2018 and arrived at metro manila February 22, 2018. Also at the same date it was also forwarded and arrived at BAGONG SILANG DELIVERY HUB. Right until now the document is still their and there's no more update to it. One month has passed but still it's not yet delivered! The papers inside their is indeed needed for us to process the papers of my aunt! Can you Please check it again and deliver it ASAP! This is just too much of you that a month has already passed but still not yet delivered, please fix your delivering process! I also have shipped item during that day but that item was already received the day after shipping but then my another document for aunt was not yet delivered! I want an action on it! And it should be delivered asap!

The agent picked up the boxes Feb.10, took out the payment from our checking accnt. February 13, 2018... we can't track the boxes for a month. We texted the agent and said he will follow up. But iy is almost 45 days now since picked up/took payment out our packages is still in Chicago. Can you please investigate. He is a new agent, the last time we don't have a problem like this... Our locariob si Minneapolis St. Paul Minnesota. Thank you!

The LBC package was received in Makati Ave LBC on 26 March 2018 but till his time we did not receive any package nor a call from your delivery man, we visited this morning your office in San Isdro Nueva Ecija they told us there is already with delivery man we got the cp # of your delivery man but we call and text but he is not replying in our call nor our txt messages. here is his cp# [protected].

Please do some necessary actions.

Your employee is so rude. I have already given everything to her yet she did not even dare to do her work immediately.

I went to LBC Vigan to encash. I already filled up the form required. Place it infront of the employee. But she was busy eating, chatting and flirting with a good looking male customer. She was doing nothing that moment, so I guess I should have an immediate transaction from her. But I waited for a few minutes before she got my forms and begin the transactions. She even raised her eyebrows and spoke so grumpy that it shocked me. She should be customer oriented, pleasant and nice to every customer even how tired she is that day. I don't deserve this kind of treatment. Please do anything to her for what she did.

Item order from Lazada PH thru cash on delivery and shipment delivered by LBC courier to Ms Noemie Opguar 61 Nalsian Sur Malasiqui Pangasinan w/ tracking # [[protected]] was not delivered to Noemie Opguar. due to payment issues during delivery.
-Dates of Last Status of Shipment
March 24, 2018 Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels.
March 24, 2018 Ready for delivery. Please expect delivery within the day.
March 23, 2018 Arrived at dagupan delivery hub
March 23, 2018 Forwarded to dagupan delivery hub
March 23, 2018 Arrived at mid day.
March 22, 2018 Forwarded to lbc central exchange.
March 21, 2018 Arrived at solutions crossdock alabang (qty: 1).

Receiver wishes to receive the shipment within the allotted date of delivery of Lazada PH which is in-between March 23 - March 28, 2018

hello magandang hapon maam/sir ask ko lang puwede ba malaman yung item na pinadalhan ng co dj ko sa manila nawala niya resibo at hindi nakarating yung item at bumalik siya duon at tinanong sabi nasa warehouse niyo lang waiting to deliver, pero nakalipas ang apat na buwan na paghihintay niy nasan na bakit wala pa din, hinahabol naming yung item hindi maibalik sakanya puwede paki trace itong name niya as sender ipapadala niya sa Iloilo sender : Melquisedec David Martinico at I papadala niya kay receiver :Rosemari C. Abejo kung puwede I change address nalang yung padadalhan niyo para malaman namin na mga dj kung dadating nga Laurence Rhovy Castillo [protected] Gordon heights Waterdam Extension Olongapo City, Email ko [protected]@yahoo.com

I sent a package from manila to Mactan Cebu on March 21 about 7 o'clock in the morning
tracking said "expect delivery within this day" on march 22,
it's already march 24, more than 3 days ( more than 72 hours) since i asked for my packaged to be delivered, and still the parcel wasn't delivered...

I'm concerned since the office the i sent it to is closed on Sundays (tomorrow ) and Mondays.
Holy week is also fast approaching so the chances of the package arriving its destination seems to be slimmer.

I would like to complain about the delay of my passport, as you know how confidential and important document it is, How come it take a week to wait for this important document of mine. Until this moment I'm still monitoring the tracking, yet I don't see any progress, I still don't have my passport, for this I could lose my work contract. I need an update for this.

Please find attached photo for my tracking movement.

Thank you.

SUPER DELAYED DELIVERY! March 21 befor CUT OFF nsa SYSTEM nio na ang parcel it was supposed to be delivered MARCH 22, 2018 the shipper asked your ASSOCIATE LBC CAINTA BRANCH if darating by 22 ang package inasure nia pa na darating and nag oo xa sa shipper na madedeliver ang package by 22 eh until ngaun wala parin ngkaproblema nako sa business q dahil sainyo! 800 pesos ung bnyad q para madeliver lng ung package on time! Masisira ung business ko dahil sainyo!REFUNd nio yung banayad q and the VALUE NG PRODUCT ko kC d na kkunin nung nagorder sakin!

Kahapon ko pa hinihintay ideliver tpos nung check ko sabi not responded daw ako meaning wala daw tao sa bahay which is not true kasi mghapon kong hinintay yunkasi may deadline ako ng deliver.. So I have decided na tumawag nalang at try na ako nalang mag pick up nung item ko... Then nung makuha ko na sya very disgusting kasi basang basa yung paper bag at box ng "watch" this should be handle with care I am sure n aware kayo na watch yung pinadala.. Kaya nagulat ako ng makita kong basa sya.. Itong watch na to idedeliver ko din to sa customer ko paano ko naman idedeliver to kung ganito sya basa.. Watch is in good condition for now I dont know on the following day ksi nga basa yung box... Kaya nga po sa inyo kami ngtiwala n magpadala kasi alam namin na maiingatan nyo yung item na to tpos ganun.. Ewan ko kung tatanggapin pa to ng customer ko this watch costs 3500.. Kaya pls lang make some actions..😤😠

Transaction Date: March 19, 2018
Delivery Date: March 20, 2018
Tracking Number: [protected]
From: Greentek Environmental Engineering Services
To: Bounty Fresh Food Inc. Capas Tarlac

Our document sent thru LBC Express (originated in Pandacan Branch) was not delivered to our client (Bounty Fresh Capas Tarlac) which was expected to be delivered by March 20 (thru door-to-door) since the transaction happened last March 19. It was only yesterday that our client (Bounty Fresh) found out that the document we sent was not be able to delivered because the delivery address is "out of service area" according to the Track and Trace section of LBC Express. I believe that all LBC Branches are aware or should be aware of their branches' locations and if they are capable of delivering the packages to the declared address. Greentek was not informed by any of your LBC Staff in Pandacan Branch that the address of Bounty Fresh is out of their service area. As I have checked in Google Map, there is an LBC Branch located in MacArthur Highway, Sto Domingo I, Capas City, 2315 Tarlac which near Capas High School. And according to Google Map again, it is only 33 minutes away from Bounty Fresh Farm which I think is nearer than the LBC Delivery Hub which is more than 1 hour away from Bounty Fresh. The document we sent is a very important paper to our client and due to this delay, they are sanctioned to pay for penalty and it is not good for every company. My point is, if the declared address is out of your service area, every LBC staff should be knowledgeable about it. In doing so, we can choose the option of picking it up to the nearest LBC Branch to avoid such delays like this. Also, we paid for the amount meant for door-to-door delivery and not for pick-up, so I guess we deserve a refund too.

This delayed delivery is unacceptable. We have provided the details already and yet the parcel hasn't reached the consignee. The item has been placed for pickup where in fact it was for DOOR TO DOOR delivery. From March 15th to this day no delivery done. Someone from LBC called the consignee yesterday morning for directions but until now, still, no delivery done. Take action re this one. It has greatly affected sellers like us because we trust your fast service and yet these incidents happen. Here are the details for your reference:
Alexkszandra Garcia
Tracking # [protected]
[protected]

My orderd items from Zalora since March 10 arrived at Tandag LBC branch on March 14
Until now I did not receive my package deliverd to my home, I also have 2 more items from ZALORA that arrived to Tandag LBC branch. There tracking numbers are
[protected]
[protected]
[protected]
I am very sure that they receive my package since I used Zaloras tracking tool
.
Plss be informed that your workers in Tandag City Branch are not very accommodating and their storage room is very unorganize, they also have the laziest drivers!
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Those packages where supposed to be for busness purposes and your people are ruining your reputation