Lenovo
Reviews and Complaints

Purchased a year ago battery stopped charging. Cms their technical support, representative, offers terrible service. They promised to get back to me. I am waiting for hours and no one gets back to me or answers a simple question of whether or not they have a spare battery in stock.

I can't attend or call from my Lenovo Vibe x3 mobile. I gave my mobile to service on 17/08/2016. The service centre name - digital communication tnagar chennai Tamil nadu. There is no proper response from the centre. It's been 2 weeks and I haven't received my mobile. Every time i called them, there will be a harsh reply from their side and i mean it.

Till yesterday they were saying my phone has only software issues and no hardware problems. Now i call them, they were saying your phone's mother/circuit board is not working, we need further 10 more days to test.

Seriously i am starting to hate lenovo because of this cheap replies from service centre.

The machine was bayed on March 26th and after 6 months it start having many problems, they were 6 problems to be exact and was send it for review to the lenovo company, and when was returned just works for 4 months fine and by that we've been talking to support and the only thing that they do is reset it like new, and causing many problems with all my documents and work I can't work with that problems...

Yesterday I re call to support and they say me I need to send it for review because the USB inputs doesn't work and screen is blue..

-I am really disappointed, I'm losing money and time, because I'm from Mexico and I need to travel to US for sending it. The factory.

My question is: When I'll have a computer that works normal?

It is the first time that I buy a lenovo machine and the experience has been so bad I thought I will return to HP!

Client number: PF04NLRK

Please note that I brought a P70 mobile phone from alghanim Kuwait, on 28.11.2015.(8 months ago). Presently the phone was not working at all and submitted in service centre, Kuwait on 28.07.2016.The technician told that he will return the phone in 3 days. After 6 days, that is today(03.08.2016).the technician is calling and telling me that it will take another 5 working days to solve my problems.Then what is the use of this phones for us. So should I buy a new phone ? Sad to tell that lenovo service centre need six days to find the problem of a small phone. Then wat about the other products of lenovo?.

balusankar ph no :[protected] actually 4day(27/6/2016) back i had given my mobile (k3 note) to lenovo service center (in vizag)as mike problem again i had already said that is my brother-law mobile there said that there will give with in 3day but it was not given when i went asked to executive what about my mobile he was answer where harshly he has keep mobile in the black list. it was happen vizag lenove service center (ph no:[protected], [protected]). Today i understand that lenovo is waste company there will play with relationship

mobile phone A269i is given of Service Center for Repairing from Date- 20/04/2016 but no Response till today so please help me.

Based on the link below I first encountered a problem that sounds like it's based on your faulty workmanship.

https://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-yoga-14/documents/HT102958

For anyone who didn't move their laptop around like me within the warranty period, and just found that out after the warranty expired, you say it is a customer problem? Did you send out a notice to all the people who bought it saying that might be an issue so we could check it out?

I never received one. I think it is horrible customer service on a known issue and I am just making it known.

On 14/05/2016 & 15/05/2016 I have sent many e-mail to all concern and on 16/05/2016 I have received two phone call from +[protected] & +[protected] in which I was told that another engineer will come to my house for replacing my mother board. Nothing found any engineer on 20.05.2016 I sent another email to your concern email ID and then received a email from [protected]@lenovo.com with a free suggestion that “As per discussed over phone, we have concluded that there is no issue in your laptop” i.e. my SO: [protected] has been closed. HOW? Is it possible without resolve my problem or any intimation? I Can’t believe it. Then after my repeat email I received another Phone Call from [protected] and a email from [protected]@lenovo.com with a New- SO [protected] Service Request- [protected] / [protected] also advised me another engineer will come to my house with a mother board. What is this.

I had purchased lenovo k4 note mobile through flipkart in march 16. Due tu humid condition in city ahmedabad . Gujarat.
Sweat had seeped inside the display while talking and holding the phone in hand.

The phone was taken to auth customer care centre at
nexon technogies at hyderabad.

Mr nishant asnani, the manager informs me that the phone
has fallen in water and it is not the sweat that had damaged the
display. Change of display and touch screen are not covered under warranty .

I am a highly respected govt servant, why should i lie.

Pl resolve the issue and get my display change under warranty

thanks
colonel sandeep mehrotra
+[protected]
sandeep.[protected]@gmail.Com

I have purchased a Laptop Lenovo- (G50-70) [protected] (I3/4GB/1TB/Dos) S/N: YB08494967 from Computer Care, PO & PS- Balurghat, Dist- Dakshin Dinajpur, West Bengal, India, Pin- 733101 on 07/03/2016 in Cash vide Invoice No- CC/BLG/908/15-16, dated- 07/03/2016. On 03/05/2016 I noticed that the F7 / Flight Mode key did not work properly as well as lying dead. Then I have talked with the toll free no of Lenovo Service centre ([protected] & [protected]) and they all try to their best by online but they failed to unearth / solve this problem then I received a sms vide SO: [protected]. On 11/05/2016 a hardware engineer (Mob No. [protected]) came to my house with a new Keyboard but he also failed to work out this problem after exchange the keyboard then he contacted with another engineer (Mob No. [protected]) and was offered me for replace my system after all formalities. On 13/05/2016 I received a Phone call from +[protected] in which I learned that my system will not be changed and also gave me a free suggestion for further contact with toll free no of Lenovo Service centre. What is this? He should not closed my SO: [protected], You should do something. I have purchased my laptop just two month ago with one year warranty, but is this your warranty? Am I wrong to purchase LENOVO laptop? "You can't fool me!" If you closed my SO: [protected] without any co-operation I shall circulate this message.

My details as follows:-
Name- Mithun Pal
Vill & Post- Chakvrigu,
PS- Balurghat,
Dist- Dakshin Dinajpur,
State- West Bengal,
Pin- 733102,
Mob: [protected]
E-mail: [protected]@gmail.com

Hello,

I had purchased Lenevo Vibe P1 and after 2 months, the touch screen issue started. I found a service center in Barrackpore, West Bengal. From 23-02-2016 my phone is at their service center, but still their parts have not arrived. They cannot guarantee me about the date of delivery. Whenever I ask them about the status, they are telling me repeatedly that the phone part has not still arrived and it's going to take more time. Now they are not even sure how much time more it's needed. If this is the case, why put the Clause 12 and 13 of the Service Center T&C?

The phone was delivered to me within 4 days of my purchase but when the problem occurred, I simply have to leave all my work and keep calling the Service center people who keep showing me attitude that if I can't wait I should take back my Phone. Should I consider therefore consider this as a problem of the phone in the manufacturing itself? Or, are your customer service people trained to behave in such ill manners. As a customer, when I paid for the Phone, I have every right to ask when I can get back a working phone. I think we buy phones for our use and not to be harassed like this and to keep calling Service Center.

I am adding in cc the consumer forum admin about all the matter. If I don't get any fruitful result of this email and my requests then I will have to consider this as a defect of the phone and me being cheated as a customer of a faulty product. Obviously, then I will go to any extent to spread out this harassment. Again, it is my request to only let me know of a guaranteed or approximate date when can I have my Phone back working properly.

Service center details:

Name: Syscomp Electra
Barrackpore
Dist - 24 Parganas North
West Bengal, India
Phone: [protected] / [protected]
[protected] (received from customer care lenovo which is attached with this email)

My service number is: [protected]
Name: Rudranil Bhattacharjee
IMEI: [protected]

Thanks and Regards,
Rudranil Bhattacharjee
Phone: +[protected]

Hello,

I have purchased Lenovo A6000+ mobile through flipcart on 10-06-2015.

Mobile : A6000+ Lenovo
IMEI : [protected] / [protected]

There were continuous problems occurring from the day one. I have done too many calls to customer care centre, but I didn't get the satisfactory result. I have also gone to service centre of Lenovo in Vadodara i.e. Dhara Enterprise 4 to 5 times in 6 months but still I don't have my mobile OK right now.
There are several problems in my mobile from beginning that, mobile doesn't reply properly, system software misbehaviour, hang up, very slow response, contacts problem in mobile etc. for this service centre has updated my system software 3 to 4 times but didn't get the problem solved.
So they told me now we have to replace your PCB (mother board) to solve this problem. Again they took my mobile for 15 days & replaced PCB of my mobile. They gave me my mobile back on 9th February 2016. As I received my mobile I as checking all the things working good or not, currently they have kept basic version software in my mobile i.e. 4.4.4 (KitKat version), and there was update available for Lollipop version in my mobile so I was updating the system software from KitKat to lollipop as all the files downloaded from internet & when I press install all the updates the mobile android version get failed. Images of the failed android version are attached herewith. Again I went to service station i.e. Dhara Enterprise & they replied that your mobile is not compatible for lollipop version so don't try to update the same otherwise your PCB again get damaged & we have replace the same again (you have to keep your mobile for 15 days to replace the PCB). So to avoid this problem have not updated the version lollipop, I kept my old version KitKat.
Just before 2 days I am facing another problem that, when I open gallery my all folder & images display all the things well, but after entering to one folder & coming out from the same no folder displays any image videos & data. It just displays the black background. It shows that this folder contains this many files but it doesn’t shows the file while opening the same.
I feel that I have received a faulty piece from Lenovo as I am facing so much issues from the date of purchase I didn’t get solve that from customer care nor from service stating.
We purchase mobile to make our life easy but after purchasing this mobile my time get wasted just to call customer care about my mobile problem & go to service centre to get repair my mobile & wait when the service centre will give my mobile back after repairing.
Doings all these things I didn’t get the service & good mobile which can be used by normal people.
This is my humble request to you please please please look in to this matter seriously I am facing so much of trouble with is mobile. Please replace my handset else I will contact to GRAHAK SURAKSHA KENDRA for this issue.

Regards,

Janak Parmar
+91 [protected]

I purchased Lenovo K3 note through Flip cart dated : 18-07-2015 Price Rs. 9999. Company give warranty 12 months. and in 3 months my phone touch screen not work properly so I gave in lenovo service for station repair my phone and they gave promise to in 15 days repair my phone but up to today([protected] days over and my phone not repaired so please me claim on Lenovo company for extra days and in this days i am without phone me in very trouble so please help me. I have attached all documents. i.e Original bill copy, service station copy etc. My contact information M: [protected] Name : dip patel

I purchased G50-70 laptop from Hyper market on 31/3/2015 on K -net payment on authenticated cash invoice. The local warranty support company - Ensure services refused to honour warranty for mother board fault- stating only invoices accepted from respective retailer computer system generated invoice. Despite of providing them K-NET payment supporting bank statement -indicating payment to respective seller they insists printed invoice . Ensure Services P.O Box :23426 Safat, Galleria Bldg.57, Ground#2, Farwaniya(Dhajeej) Kuwait -13095 T +965 [protected] ext:6900 | F +965 [protected]| M +965 [protected] | W www.ensureservices.com

I bought Laptop { Lenovo G5070 ci3 4005U 4G-50 } from Carrefour Egypt in 22/3/2015 with one year warranty ( warranty only by payment receipt) ..Redington Egypt….a month ago I faced a problem during charging the Laptop. As it doesn’t charge while it is turned on and only charges while it is closed ( turned off) I went to the Lenovo Representative in Egypt (Redington Egypt) 20/12/2015 and after keeping the Lap for 5 days they refused to fix the problem under warranty )without notifying me with a phone call or SMS or even an e-mail) claiming that there is a broken piece in the charging socket and by this warranty for anything in the Laptop is lost due to misuse ! I tried to discuss with them 1- How is this piece broken…I never thought to see if it is intact or broken (in other words..I don’t know whether I bought it like this or not) 2- the problem is away from the broken piece as the battery still charges while the Lap is turned off and how a broken piece in an area ends a total warranty of the whole Laptop…..It sounds illogical and this is a total profiteering 3- Moreover, there is nothing written given to me to prove this claim and I keep my right to fix the whole Laptop (including the broken piece) under warranty so long that I was not notified by your rules But still they refused after this long discussion and I told them I will contact the official company and even spread this event for all my relatives, friends and even on social media to be cautious while thinking of Lenovo products in Egypt and to know how is its representative in Egypt deal with warranty services Thanks

Hi all, I have purchased laptop in january month and after that too many problems started in my laptop and I have having warranty of laptop for 3 yrs. Already nonsence and illitrate engineer did to many expirement on my laptop. Already I have given alot of time to these guys. I have wasted my work upon these illitrate engineer. Below is the summary of the expirement done on new laptop your engineer also dont know what they did see below 4 times touch pad changes 1 time vessal 1 time lcd front cover changes 1 time keypad changed 1 time battery changed 1 time motherboard changed still system is not working is this ur service did I purchased assembled or second, third or fourth hand machine... I have already given alot of time to ur illiterate engineer on different differnt date for doing postmortem of my new laptop. Now I cannot give even 1 min also. If you cannot replace my laptop then either send your person I will hand over this laptop to him or send me address of your md mr amarbabu. I will send him as a gift from my side being a middle class person I will think that I have gifted 1 month salary. My machine serial no is yb05120102. Now lenovo india people are not responding neither they are changing my laptop. My laptop is dead from last 5 month. Pls help thanks ak jain [protected]/[protected]

Hi, i have purchased lenovo z services laptop in month of january from ws retail(flipkart).i found problem in machine i created request for return return was rejected by flipkart. some technical services was provided by lenovo. machine worked for some days only.After that again problem started and made the complaint to lenovo customer care . Engineer came to my place on different differnt date and replaced these given part on differnet differnt date .what was the excat problem their illitrate engineer also dont know.Did post portem of my newlaptop. 4 times touch pad replaced 1 time vessel cover replaced 1 time battery replaced 1 time lcd front cover replaced 1 Time motherboard changed i think i have not purchase new laptop its like second hand scrap item. enigineer coming wasting my time.still not working uptodate pls look forward and kindly replace my system i am suffering too much .my time is waste, loss of work.i need replacement immidiately i have already given alot of time to these nonsence people My machine serial no is YB05120102. Thanks

October 19th and november 14th.. I purchased my edge 15 which came already downloaded with windows 10.. Not true.. It comes partially downloaded with windows product but no product key.. So the windows apps simply do not fully download.. I know because I exchanged the 1st one for a new one within a month from best buy who has strict return policies.. Since then I have contacted the manufacturer directly and in order to get your product key (Which they will tell you is embedded on the motherboard) you must pay them for the windows recovery disk.. Nonsense! I went through the hoops previously one other option was to ship the computer to them and they would first check the computer out to be sure that "i" did no damage.. Sure, because if I did I would then have pay for the repairs.. Which are "windows sockets are missing names required for connection", need I say more? This company is in china, so I called up microsoft to verify all this armed with the product id # which they use like a product key.. And they identified it as a product id but could verify it as a product id and that lenovo should be able to just give me that key.. Now both cs are located in the philippines, you go through quite a few cs until you actually get that one that gives you some help.. So I am warning you all out there do not buy these products.. If they do not come with a product key you are at the mercy of the manufacturer and as for the geek squad, useless bunch of bs...

In March 2015, our company purchased a Lenovo G4070 from a Lenovo distributor (Villman Comp) at SM Marikina. The laptop sat on a table and was used by a developer at home. It never travelled nor left its home premises. Sometime in July 2015, 4 months after its purchase, the unit started to make a cracking sound inside the right hinge area. Thinking that this is a new unit, the user assumed this was normal. As time progressed, the cracking sound worsened until the unit plastic cover started to pop out around the right hinge area when you open the laptop. The unit, which is covered under a one-year manufacturer's warranty was brought to a Service Center (Innovista). The Service Center's diagnosis: the warranty is voided because the unit right hinge is broken, and the cover is popping out. Cost to repair is PhP10, 500. We strongly opposed the findings, and raised the issue with Lenovo PH, providing them with several forum links addressing the design fault of IdeaPad hinges. I also raised the problem with Lenovo Customer Service call centerS; there is even a Lenovo IdeaPad hotline number that I called. Q: why would Lenovo put up a hotline number on a product (out of hundred other products) if there was no deluge of consumer issues on it? After 3 weeks of anxious waiting, Lenovo PH stuck with the Service Center's diagnosis - in short, Lenovo PH is not willing to acknowledge a defect with the IdeaPad! The IdeaPad hinges are made of plastic, there is an obvious design flaw! Lenovo is avoiding the expense of a product recall Below are forum links on IdeaPad hinge problem complaints in several countries: https://www.reddit.com/r/Lenovo/comments/2y28mt/hinge_on_my_y5070_touch_is_broken_best_way_to/ https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Z580-hinge-Problem/td-p/1121659 https://www.youtube.com/watch?v=r3JfaK8p1mQ E. Flandes Manager, Litera-PH [protected]@litera.com [protected]@gmail.com

I bought a lenovo S960 model mobile 10 months before which is still under warranty and it is switching off while try to use it. This is happening frequently and have given for service but are saying it can't be repaired since liquid in touch pad and connecting board.I am facing some other problems also before and at least 2 times it was serviced.This not the first time I am facing this problem and I have got it repaired at lease 2 times before.My humble request is to either get it repaired in free of cost or replace the same.