Makro Online
reviews and complaints

I'm complaining about the order that I made on the 25th of May.
I tried reaching them out they hang up on me.
I'm truly tired now. Mak2550129

I purchased and paid for including a delivery charge a cooker online on thursday 26 march, lockdown commenced and as it wasn't an essential item delivery was delayed until lockdown relaxed rules. I received emails confirming the purchase and saying delivery would happen when allowed. Yesterday I received email saying the order is cancelled! Why?
I want the item I purchased and I will not accept atrocious customer service.

I order a BOSCH 622l Side by Side FridgeFreezer online on the 5th of May 2017 payment reference MKOYEZJOPT. Order number MAK353521. I was cleaning it today and see that every shelf has cracked. It appears that the plastic trim has shrunk and so cracked. I believe the product is still under warranty and would like replacements for these faulty components.

I ordered a USB 2.0 cable for my printer on 21 May 2020 from Makro. Makro says delivery is within 7 to 10 working days. I have waited patiently, I have also emailed them. They never got back to me as promised. I phoned their customer care number [protected] and after waiting a very long time for an agent, an agent eventaully picks up and when I tell her I want to know what is happening to my order as I am waiting longer than 10 working days, she hung up in my face. I couldnt believe that after waiting so long to speak to an agent, this woman decided to hang up. That is NOT a free number, that call is charged. They have no respect for their customers. I then attempted to use the Makro whatsapp number [protected], and the menu does not allow a person to file a complaint not a refund. I go to the website as I decided to log for a refund rather so I can get my money back and rather by from another store, as I cannot accept an agent doing that to me after wasting my airtime. The website has no option to log a refund, it only says to email and request a refund. This means I again have to wait for a consultant to reply only to tell me they will escalate it. I then phoned again and it used up all my airtime. I do not have airtime to waste. I want a refund immediately and I want Makro to investigate the agent who hung up on me.

Good Day, I placed an order (mak2533348) on 18/05/2020 and received delivery of half the items on 22/05/2020. However, when we unpacked the ordered tumble dryer, it was damaged. That same evening a logged a return of item so that Makro comes and collects it, till date this has not been done and I have had no engagement from them whatsoever. I phoned the customer service number on 29/05/2020 where they escalated my return to management, still not feedback. I also phoned again on 02/06/2020, but not feedback yet.

Good day,
We ordered online a Bosch 13 place Dishwasher, product nr:[protected]_EA, paid for it, order was confirmed, stock availability was confirmed.
Now we receive a e-mail on the 3rd of June, that your offices tried to contact us, but could not reach us, but it is a blatant LIE! Nobody contacted us!
to tel us that there is no availability in stock.
What happened to treat the client fairly?
The machine was on a special and that is what I want.

Your urgent attention would be appreciated.
Regards,
Kobus Swanepoel
[protected]

I have had 2 incidents with makro since march when I placed a order and not my entire order was recevied. After numerous calls and email escalation I only received the item which was missing yesterday. Order was pending since march 2020. Secondly I order 2 lte routers online for collection thinking there wont be a delay if it not on delivery on the 12th may and still awaiting confirmation to collect yet no success. Honestly the service sucks big time and im very disappointed.

Ref : order MAK2488337

I am very disappointed with the service with my online order.

I placed an order on 27 April 2020 and to date I have not received my order.

I called the online support line on numerous occasions and was advised that it would be escalated,
However I have not received any feedback since.

My order is a freezer, I have had to send my food items to neighbours to store for me.
This is a real inconvenience and I request that this matter be attended to URGENTLY and feedback provided.

I tried calling the customer care line for the past 3 weeks and to date no one has contacted me with feedback.
I called once again today and now I was advised that the courier company is closed and they do not know when the company will open.
This is really pathethic customer service

I placed on order online (order # 2559227) on 27 may 2020, battled for half an hour to pay them, only to discover the next day that 2 items were out of stock and that they took it upon themselves to mark it as "cancelled" mak2552997 (by the sound of things this is the norm, or are the crm managers maybe wondering why so many customers are cancelling parts of their orders?). What peeved me was the fact that they took the full amount from my credit card and only notified me the next day that there was no stock! They promised to refund me within 7 days, but from what i'm hearing, I am going to have to kiss my refund goodbye... All good and well if they refund me, but in the mean time i'm paying extra interest for 7 days on an amount on my credit card which could have been avoided by having items marked as out of stock while you browse (like all other online shops do) or notifying me at checkout before taking payment for it (like all other online shops do)!
Then this morning I receive an e-mail from them saying that my goods have been transferred to the courier service and that they "will send me an e-mail on the day that they will deliver it to my home" - clearly implying that it will not be today. Without receiving any sms, the couriers arrived unannounced at my home while I was in the shops for my 2-weekly provision run. I have an autoimmune disease which makes me more prone to catch virusses so i'm actually still under lockdown but have no one else to go in my place - hence only 2 weekly outings of no more than an hour. I had to race back home, only to have the courier person insist I complete an entire form using a pen, noting my address, full names, id number and date and signature.
You must be joking?! I reluctantly signed my signature with my own pen whilst the driver was holding the clipboard for me as best he could at 1.5metres... I then receive the package and below is makro's idea of "safe wrapping for transport purposes".
I'm disgusted! The package included a heater, which was haphazardly wrapped along with 2 safety goggles with cellophane (that's right: "glad wrap"!) into a 30l black tote! No bubble wrap, no air-cushions, no polystyrene, nothing!
Seriously, makro: you were supposed to have this online thing down by now, not so?
It's strange that items not marked as essential items under level 5 mysteriously ran out of stock on the online website... Where did the stock go if you weren't allowed to sell it instore or online, makro? I suppose you just sent it back to your warehouse, huh?

My brother purchased for me a soldering iron bought at your pretoria east branch the one at silverlakes it cost nearly r300-00 then sent it to me via aramax as I live in pilgrim's rest cost another r100-00 it is called topline and it is the 100w, it did nor even work for 1 minute and then stopped working, and now I am stuck with a broken soldering iron and now can't repair some other crappy chinese desk lamp which was r899-00, so why are you selling chinese reject products you should be ashamed of your pathetic selves, all those people that work at the makro purchasing section should be fired as you are buying and then pawning off on innocent civilians those crappy chinese reject products, I will give you 7 days to respond before I make this story go out to the public I have over 2000 people on fb never mind the thousands on twitter you have been warned

MAK2538628
Ordered Heater, and it was out of stock, I paid with EFT from my bank account Unable to get refund

still awaiting feedback, can I please get refund as I need to buy Heater on weekend and its going out of stock, I ordered the Heater last week Thursday and no one updated me and while waited for stock at home, I logged to check the order and find out it was cancelled, I called and find out that there wasn't stock but I had to ask for refund although no one called for update

I am absolutely appalled by Makro online selling a Tattoo Kit!
Do they sell dentist or medical equipment to just anyone? No you must be qualified and purchase these items from medical suppliers.
Being in the tattoo industry for over 30 years, buying quality products and spending a fortune overseas learning from the worlds best I am extremely offended and disgusted that Makro will sell this product to absolutely anyone with no regard to peoples wellbeing. If you do not know what you are doing you can cause great damage to another human being and this damage is permanent and can not be erased!

I placed a order on the 25th march 2020 before our national lockdown. Shortly after lockdown commenced I then received an email from makro that my order would not be delivered as it was not deemed an essential item. On the 1st of may 2020 our country moved to level 4 of the lockdown and office equipment was allowed during level 4. I ordered a study desk as I am working from home. To date I have still not received my order! I have phoned I have emailed I have done everything to try get my order delivered but nothing! Dawn wing the couriers don't even have my tracking order it's not valid on their system! What does one do? I paid over r1000 for that item and even if I cancel my order it seems makro does not refund their customers!? What is this? Is this how makro does business? This is rubbish!

I ordered a fridge on line from Makro, 24/5/20, nowhere did it indicate how long it will take to deliver.
so I paid for it.
I called on 25th May to find out when I will receive the delivery, only to be told that it could be anything from 7 - 10 working days. So I told them but I cannot wait that long as I am without a fridge. it is urgent. Had I known about the delivery lead times I would not have bought online. The lady said she would escalate it to the correct deparmtnet and they would reply.
ORDER ID: MAK2543895
I called again on 26th as I still hadn't heard anything. The other lady then told me that there is nothing they can do about it and I have to wait. When I asked to speak to supervisor she just put me on hold. I waited for 15min. then I put the phone down. Terrible customer service.

Products were purchased online (order number MAK2497465) on the 1st of May 2020- the website specified that they would deliver within 7 to 10 working days. It is now the 25th of May 2020 and the products still have not been delivered. I'm extremely disappointed in the manner Makro has handled the matter thus far - I have contacted the Customer Care Centre on [protected] on two occassions to no avail as they have been unable to give me clear answers on when my products will be delivered and the reasons for the delay.

It would be most appreciated if Makro could be transparent and provide detailed feedback on why there was a delay and specify a date when I can expect my products to arrive. Alternatively, they need to give me a refund for the products they are unable to deliver.

I have place an online order on the 19th March, order number 2437593.

On the 22nd March I received my order with the exception of my punching bag. For whatever reason I did not receive the bag and then we went into the first phase of lockdown. Since we went into the 2nd phase of lockdown I have been calling to try and track my parcel with no joy.

I have spoken to Phandile and Lesego in the call centre with no resolve and both gave me the same case number which is 628278.

I then received an email on Friday from Rejoice asking if I received my parcel to which I responded no, I have heard nothing since.

I have called the call centre several times to try and track my parcel, the last call i made to the call centre the agent I spoke to placed me on hold for 13min47sec until the call dropped.

I then send an email to the customer care email on the 18th May stating exactly what i am stating in this compliant and to this day nobody has contacted me regarding my query.

I have never experienced anything like this before with any of my other online shopping providers.

All I want is my parcel or my money back, I will appreciate if somebody will take the time to look into this matter and resolve it once and for all.

I placed an online order with makro and some of the items were cancelled on my order because they are out-of stock, so I told them to cancel the whole order and refund me my money, the order was placed in april and upto so far I have not been refunded my money, I am being told the same story over and over that the matter has been escalated. The reference no is 722892, I want my refund.

Mokgadi
[protected]

On 24/04, I placed two separate online orders for exercise equipment.
Following this, I have had to make several calls & send emails in an attempt to get information on the status of the orders.
When I called on 06 May, I was told by the 2 consultants that I spoke with that the items will only be delivered once the lockdown is fully lifted (this I knew was not the case & excercise equipment is part of the level 4 essential goods).
As a result, I requested that both orders be cancelled.
The same day, I was contacted by the Carnival Store who where working on one of the orders to confirm cancellation when I explained the reason for my cancellation of the orders to be the delivery dates as explained to me by the online consultants, the Carnival Store started working on this order & I was able track the progress online.
This order was eventually delivered today, 20/05.
However, no action has ever been taken on the second order #MAK2483994 (for Trojan Pursuit 360 Exercise Cycle) & I can't seem to get clear details on the status of this order.
When I called on 12/05, at first the lady told me that the order was not cancelled as I had previously requested nor was it packed by the store it was supposed to come from.
For the second time I requested that this order be canceled & I'll buy the machine elsewhere. Upon making this request, the lady then asked me to stay on the line whilst she confirms something on the system. I stayed on hold for more than 15 minutes.
Eventually she came back to the call & told me that there's just been an update on this order from the store, the bike was removed from the floor for packaging.
The same afternoon, I also received an email from Makro confirming that "the items in this order have been moved from non-essential to essential products & the order will now be processed"
Unfortunately none of this appears to be true according to the order status on my online profile. The status is still "In Progress" as it has been from 25 April.
Furthermore, the information online shows that the Germiston store where the cycle is supposed to come from is out of stock. Throughout the country, the only two stores that have this type is cycle is Mbombela & Polokwane.
May I please get full clarity & resolution on this matter asap.
Is Makro able to give me what I have paid for - if so, can I have this delivered to me by 24/05/2020 please.
If not, again may I have my full refund in my bank account by the same date please.

I hope the above is in order.

Thank You

Refiloe

I am Meshack MsibiI went to make on the 10th of may to buy grocery the stuff called somebody behind me and server him how ever I was first in the line, when I ask the lady screemed at me and she was arrogant, I felt like the store need to train the staff how to approach customer and the name of the lady was also involve her name is Siphumelele or phumelele. she was at the teller 62 or 63

Order placed online & paid - 21 Apr 2020 - R373.70
A couple days later informed that no stock of 1 item
Then informed caller and sent email to cancel entire order
Have only received part refund - 24 Apr 2020 - R291.80
Have called a few times and sent a few emails to find out what the delay is on the balance, supposedly escalated?
Order detail #MAK2476509