McDonald's’s earns a 1.6-star rating from 2920 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Customer service
I’m a dasher went to restaurant manager was rude and offensive when I went to Check in for order she stated it would be a minute so I waited for 25 minutes and I asked again about the status of my order and then tells me I have no order and I asked her why she didn’t tell me that to begin with she says I’m being rude and not to come back to the store anymore
Desired outcome: She needs to learn to take care of customers needs
Incorrect order
5/10/23 around 9.15pm. Te Rapa hamilton store. Ordered a double quarter pounder combo, with a filet o fish combo. Was given a cheeseburger instead of the double quarter pounder. I paid for the double quarter pounder and expected to get that and instead a burger a quarter of the size. It was very disappointing. I wondered how they could have got that so wrong…was it done one purpose? There is no word the same in that burger so don’t know how they saw double quarter pounder and gave a cheeseburger. But managed to get the rest of the order correct?
Desired outcome: A double quarter pounder combo replaced
App did not work with order.
I went to McDonald's location at 3600 SE Federal HWY Stuart Florida on 10/04/2023. I was attempting toto use my app and App would continuously giving me an error message. I was in the drive-up window and after multiple attempt's I had to go to window and verbally order and pay with card my AMEX card which ends with (7003). My authorization code wa...
Read full review of McDonald'sMobil Receipt
I have been having a problem for about theist month in receiving receipts for online orders.
Today, for the 4th time since problem started, I again ate at the McDonalds on 7661 Warren Abernathy Highway, Spartanburg, SC.
I was hoping that the problem was rectified, but same results.
I went inside restaurant to discuss with a representative, but they could not help me.
I've been ordering online for well over a year and all was fine until recently.
Please help rectify this problem and also tell me how to get copies of missing receipts.
I can be reached at this email address or by text at [protected].
Thank you, Wayne Karnell
Desired outcome: Resolution to problem
App and service at woodruff rd mcdonalds
I have har enough for 8 years ive given so many chances that to day i flipped and became a karen i cussed to the tip of my lungs about charged for food and would not give me the food would not give me the receipt and worst lost 31.00 on a paid courier gig for wasting 45 min. I never get the entire order and if it is right its one item and even its wrong the...
Read full review of McDonald'sFood and customer service
Had to wait 5 minutes at the front counter for service
Staff laughing and screaming in the food prep area
The store is out of ice for the drinks,
Get our meals and goto the park to find out there is no meat patty in the kids cheese burger.
Ring the store to complain and the store Manager Natasha is not there. There is no store manager on duty.
The fries taste like crap and the lovely quarter was slapped together- disgraceful
This store is a joke and so is the food.
Never going to a McDonald’s again.
Desired outcome: Your quality of food and customers service is shocking.
Service
I stood in line at the register for over 10 minutes and no one even acknowledged I was there or even came out of the kitchen. Left there and went through the drive through and the girl couldn't understand the work special "sauce" she kept saying salt. When it was time to pay I thought I was getting a buy one get one on the big mac but was charged for both. At the payment window the girl explained I order the meal so it didn't apply. I had her fix it and the total was over $2 less. Why didn't they explain this when I placed my order. The most frustrating part was standing at the register and not being acknowledge as even being there. Will think twice before going again since the quality of the food also sucked.
Desired outcome: I would appreciate a response
Customer service, quality of food
Quality of food and place - This place is actually the worst and most dirtiest McDonald’s I have ever been too. They definitely need a work health and safety check for the whole work place so the food is right to eat for people and where your meant to sit down and eat is always dirty they don’t clean/wipe down the tables the most I’ve ever seen them do i...
Read full review of McDonald'smobile app order
Pulled over and downloaded McDonald's app at 10:13 am to order breakfast sandwiches because I could not get there on time for my 76 year old mothers egg mcmuffin due to traffic. Got to the drive through at 10:32 am with my code and was told I could not have it because breakfast was over. Isn't that why I have the app, to order it? It said my order had been...
Read full review of McDonald'sFood and management
So we ordered food from the Chapman Highway location in Knoxville TN the food wasn't good so we went inside to have it remade and the manager Jennifer had a very nasty attitude. The food was remade but it was still disgusting something needs to be done about it. I'm in restaurant management myself and you do not treat customers like that it's completely unacceptable!
Read full review of McDonald'sWaiting on food that was not available at the time I placed my order (at drive-thru window)
Was told by drive-thru attendant that fries without salt was not available so could I wait in a parking spot until ready. Said ok. After pulling in slot, it starting to rain a few minutes later. I waited 5 minutes then got out in the rain to inquire, told fries were not ready. Waited another 10 to 15 minutes after rain slacked up went to inquire about order...
Read full review of McDonald'sCustomer services
I was in the drive thru line at McDonalds, once the cashier swiped my card - she stated can I pull up. - No explanation to why just pull up. Once I pulled up to the door - the casher had a stick to bang on the wall to tell me (not ask me) to pull up some more. The issue is that why do I need to pull up anyway? It's drive thru - I didn't have a big order...
Read full review of McDonald'sNot getting paid
After calling to have my card activated, which was giving to the GM before I left and she knew the reason. She refused to activate the card. Then once pay day came, I was told a story about how she had the check at the desk and it was being mailed the same day called which was Sat. A week went by after calling multiple times and ignoring my phone call...
Read full review of McDonald'sEmployee closing store down during operating hours
September 17, 2023 9:47-10:38 The employees inside decided to hide in the back and close down 1 hour and 12 minutes before closing. The employees at this locations take it upon themselves to close up whenever the so choose! The management knows and colludes with them. After all McDonalds corporation is paying them until closing assuming their employees are...
Read full review of McDonald'sOffer to take the Survey.
Restaurant number 5811 presented me with a receipt that states at the bottom. Go to mcdvoice and rate us highly satisfied and receive a free sandwich. That's buying votes. What if I'm not highly satisfied I don't get a prize? Date Sep.17 at approximately 10:30 AM. Now I'm told my complaint is too short and most likely will not receive very much...
Read full review of McDonald'sService
This location is pure garbage since it's reopening every time you go there your order is incorrect you can no longer get refills it's hard enough to get your order right let alone get all the essentials to your meal like syrup ketchup Etc or even napkins for that matter I used to stop at that McDonald's every morning on my way to work when this location...
Read full review of McDonald'sspilled coffee in my car
Friday September 15, 2023 at 8:08 It took 20 minutes from the moment I got in the drive thru lane until I received my food and when I mentioned this to the cashier he tell me we are short staffed, that is not my problem. So I order my breakfast and 3 large ice coffee, the attendant placed all 3 coffees in a cardboard tray and then tried to hand it to me...
Drive through
Hi, in the past I’ve been a regular customer at Dannevirke Mcdonalds, but I’ve consistently been asked to park around the corner from the pick up window, and been forced to wait for up to 15 minutes for my burger (emphasis on burger, as that’s usually all I get). Today I went through the drive through for the first time in a while and was asked to park...
Read full review of McDonald'sChicken Nuggets
I was enjoying my nuggets when I took a bite and notice my chicken was not cooked.
McDonald's
4915 Sugarloaf Pkwy, Lawrenceville, GA 30044, USA
September 14, 2023 at 4:14 PM
Use the app to follow your order in real-time.
Scan the QR code and download the DoorDash app.
Wilka Villalobos
1500 Lakes Parkway
Lawrenceville, GA 30043
Order Details
Subtotal $9.48
Delivery Fee $1.99
Service Fee $3.00
Estimated Tax $0.87
Dasher Tip $1.50
Total $16.84
Get $10 off. InviteFriends
Order Details
Help
Download Receipt
1× 10 Piece McNuggets Meal
Medium, French Fries, Chocolate Milk, Sweet and sour Dipping Please see the picture attached.
Desired outcome: I would like a full refund of my order, and also please contact the manager for that location and let her what had happened to avoid this from happening again. Picture as requested.Thank you.Best Regards,Wilka Villalobos
Moped parked on the sidewalk in front of the handicap parking
This is happening at the lenoir nc Morganton Blvd location every morning there’s a blue moped parked on the sidewalk and my elderly parents have to walk around it and almost trip over it he’s almost ran us over a couple of times just to park on the sidewalk when confronted he replies that he’s been parking there for 20 years I’ve reported it to the...
Read full review of McDonald'sMcDonald's Reviews 0
If you represent McDonald's, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.
Overview of McDonald's complaint handling
-
McDonald's Contacts
-
McDonald's phone numbers+1 (800) 244-6227+1 (800) 244-6227Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 8 8 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number23%Confidence scoreUnited States+1 (888) 424-4622+1 (888) 424-4622Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone numberCanada+44 370 524 4622+44 370 524 4622Click up if you have successfully reached McDonald's by calling +44 370 524 4622 phone number 13 13 users reported that they have successfully reached McDonald's by calling +44 370 524 4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +44 370 524 4622 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +44 370 524 4622 phone number13%Confidence scoreUnited Kingdom+61 298 757 100+61 298 757 100Click up if you have successfully reached McDonald's by calling +61 298 757 100 phone number 13 13 users reported that they have successfully reached McDonald's by calling +61 298 757 100 phone number Click down if you have unsuccessfully reached McDonald's by calling +61 298 757 100 phone number 12 12 users reported that they have UNsuccessfully reached McDonald's by calling +61 298 757 100 phone number4%Confidence scoreAustralia+64 800 539 4303+64 800 539 4303Click up if you have successfully reached McDonald's by calling +64 800 539 4303 phone number 2 2 users reported that they have successfully reached McDonald's by calling +64 800 539 4303 phone number Click down if you have unsuccessfully reached McDonald's by calling +64 800 539 4303 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +64 800 539 4303 phone numberNew Zealand+43 810 001 212+43 810 001 212Click up if you have successfully reached McDonald's by calling +43 810 001 212 phone number 5 5 users reported that they have successfully reached McDonald's by calling +43 810 001 212 phone number Click down if you have unsuccessfully reached McDonald's by calling +43 810 001 212 phone number 6 6 users reported that they have UNsuccessfully reached McDonald's by calling +43 810 001 212 phone numberAustria+45 33 266 000+45 33 266 000Click up if you have successfully reached McDonald's by calling +45 33 266 000 phone number 2 2 users reported that they have successfully reached McDonald's by calling +45 33 266 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +45 33 266 000 phone number 8 8 users reported that they have UNsuccessfully reached McDonald's by calling +45 33 266 000 phone numberDenmark+33 130 486 000+33 130 486 000Click up if you have successfully reached McDonald's by calling +33 130 486 000 phone number 5 5 users reported that they have successfully reached McDonald's by calling +33 130 486 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +33 130 486 000 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +33 130 486 000 phone numberFrance+49 897 859 4413+49 897 859 4413Click up if you have successfully reached McDonald's by calling +49 897 859 4413 phone number 156 156 users reported that they have successfully reached McDonald's by calling +49 897 859 4413 phone number Click down if you have unsuccessfully reached McDonald's by calling +49 897 859 4413 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +49 897 859 4413 phone number94%Confidence scoreGermany+353 15 138 181+353 15 138 181Click up if you have successfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have successfully reached McDonald's by calling +353 15 138 181 phone number Click down if you have unsuccessfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +353 15 138 181 phone numberIreland+31 205 642 666+31 205 642 666Click up if you have successfully reached McDonald's by calling +31 205 642 666 phone number 0 0 users reported that they have successfully reached McDonald's by calling +31 205 642 666 phone number Click down if you have unsuccessfully reached McDonald's by calling +31 205 642 666 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +31 205 642 666 phone numberNetherlands+47 81 556 000+47 81 556 000Click up if you have successfully reached McDonald's by calling +47 81 556 000 phone number 1 1 users reported that they have successfully reached McDonald's by calling +47 81 556 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +47 81 556 000 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +47 81 556 000 phone numberNorway+351 214 405 300+351 214 405 300Click up if you have successfully reached McDonald's by calling +351 214 405 300 phone number 1 1 users reported that they have successfully reached McDonald's by calling +351 214 405 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +351 214 405 300 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +351 214 405 300 phone numberPortugal+34 917 547 890+34 917 547 890Click up if you have successfully reached McDonald's by calling +34 917 547 890 phone number 1 1 users reported that they have successfully reached McDonald's by calling +34 917 547 890 phone number Click down if you have unsuccessfully reached McDonald's by calling +34 917 547 890 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +34 917 547 890 phone numberSpain+41 216 311 200+41 216 311 200Click up if you have successfully reached McDonald's by calling +41 216 311 200 phone number 4 4 users reported that they have successfully reached McDonald's by calling +41 216 311 200 phone number Click down if you have unsuccessfully reached McDonald's by calling +41 216 311 200 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +41 216 311 200 phone number14%Confidence scoreSwitzerland+90 444 6262+90 444 6262Click up if you have successfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have successfully reached McDonald's by calling +90 444 6262 phone number Click down if you have unsuccessfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +90 444 6262 phone numberTurkey+86 400 920 0205+86 400 920 0205Click up if you have successfully reached McDonald's by calling +86 400 920 0205 phone number 2 2 users reported that they have successfully reached McDonald's by calling +86 400 920 0205 phone number Click down if you have unsuccessfully reached McDonald's by calling +86 400 920 0205 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +86 400 920 0205 phone numberChina+852 28 807 300+852 28 807 300Click up if you have successfully reached McDonald's by calling +852 28 807 300 phone number 3 3 users reported that they have successfully reached McDonald's by calling +852 28 807 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +852 28 807 300 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +852 28 807 300 phone numberHong Kong+91 112 460 4047+91 112 460 4047Click up if you have successfully reached McDonald's by calling +91 112 460 4047 phone number 8 8 users reported that they have successfully reached McDonald's by calling +91 112 460 4047 phone number Click down if you have unsuccessfully reached McDonald's by calling +91 112 460 4047 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +91 112 460 4047 phone number7%Confidence scoreIndia+63 28 635 490+63 28 635 490Click up if you have successfully reached McDonald's by calling +63 28 635 490 phone number 2 2 users reported that they have successfully reached McDonald's by calling +63 28 635 490 phone number Click down if you have unsuccessfully reached McDonald's by calling +63 28 635 490 phone number 15 15 users reported that they have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone numberPhilippines+27 860 000 040+27 860 000 040Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have unsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone numberSouth Africa+66 26 964 900+66 26 964 900Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone numberThailand+1 (312) 291-9224+1 (312) 291-9224Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone numberUnited States8800 707 44998800 707 4499Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number32%Confidence scoreRussia
-
McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
-
McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
-
McDonald's social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all McDonald's contacts
Most discussed McDonald's complaints
Workers couldn't understand englishRecent comments about McDonald's company
Customer service by employee and managers
Auntie Anne's
27 reviews
KFC
3461 reviews
In-N-Out Burger
45 reviews
Togo's Eateries
11 reviews
Joe's Crab Shack
91 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!