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On or about June 21, I stopped and got my daughter a Happy Meal from Mcdonald on Skibo/Morganton in Fayetteville, NC. After driving for a few minutes. I told my child to give me the milk so I can open it. She had already drunk the majority of the milk. I asked how did she open it, she said it was open. I then stopped to check and there was not a seal on the milk at all. I said a prayer over her and waited to see if anything happened. By 1 or 2 am she was vomitting everywhere, consistently. I took her to the doctor, who agree that she had been food poisoned. I contacted Mcdonald and was told the manager was in a meeting and then hung up on. I went to the store. I talked to a supervisor who seemed like the only person to care. She went to get the manager and was sent out with a number to give me. I told her that was not good enough and I wanted to speak to the manager. The manager finally came out and I realized when I pulled up, the manager was standing outside laughing and giggling with a person outside. She didn't want to tell me who the owner was or be helpful. I finally got a phone number out of her to corporate. I proceeded to call corporate and was basically ignored for a two weeks after speaking to Jorge who seem all too concerned. NOT. on July 27th after sending my daughter doctor papers 2 wks prior, I was offered free food for my inconveniences at any McDonalds in North Carolina. What kind of compensation is this? Who's going to compensate me for my daughters pain and suffering, for my doctor visit, for the daycare time that I still had to pay for even though my child was home sick, for the time I took off work due to this situation, and for the rude service from the majority of McDonalds workers. If I had went in that store and was treated like I was someone, then I would have settled for some coupons and reimbursement of doctor bills. McDonald's need to work on their people skills. Have anyone else been food poisoned by mcDonalds and treated like it was nothing?
The complaint has been investigated and resolved to the customer’s satisfaction.
Have you noticed that the employees are 100% immigrants?
and have you ever noticed that the immigrants there follow the health & safety rules a lot better than the white or black employees...
I have been to the McDonalds on E State and Jefferson in rockford, 2 days in a row and I have had to take my buisness to Burger King because they said they didn't have breakfast still. The time I was there was 10:20 and breakfast is suppose to be served until 10:30. I prefer McDonalds breakfast but I can't seem to get it if I'm there at 10:20. Burger King DOES serve breakfast until 10:30. Thanks for taking the time to read my E-mail. Please take care of this matter.
i work at mcdonalds and one thing that company fails to do is to tell us if we need to put certain things in a bag, so we can only put ketchup or almonds in a bag if costumer asks, last time i got yelled at bc i put ketchup in a bag for costumer even though he didnt ask
I'm sick of making those damn snack wraps for you fat HOGS ! Lay off the snack wraps !
I was in Columbus Ms on May 15, 2009. I tell you, it was the first time I've ever been so humiliated at a drive-thru in my life. I made my order of 4 McChickens, 3 caramel Sundaes and 1 fudge sundae (and 4 cups of water) it was extremely hot. I thought I was going to get my food right away. Well anyway, the lady at the drive-thru asked me to pull up and someone would bring my order out to me. I waited like five minutes in the blistering heat until finally here comes this lady whom appeared to me at first to be nice. She came out and just stood at the bars not far from where I waited. Maybe I wasnt up far enough for her convenience. She just stood there. After a few second I realized that it was my order I pulled up and got my bag. She didnt have my water so I said, Maam I had 4 cups of water with that order, She snapped me. Well they did'nt send any water by me and she went inside. I waited a few more minutes she didnt come so went back to the drive-thru. I got there and asked for the water again. The lady who got my order from before was like, I sent your water out, You didnt get it? The manager and the rude lady(Michelle) was standing around. Oh, there she go, said Michelle. The manager said why didn't you take her water. She got loud, I'm not gonna running down nobody in no parking lot, I dont care if somebody had called 911! She raged on. Ok Michelle, Ok Michelle said the manager smiling. That is definitely not how you talk to a customer and the manager should have apologized on her behalf. She was completely RUDE! She should have left her frustrations at home and not have taken them out on a customer. She don't need to be working anywhere with an attitude like that!
I agree! Mcdonalds rude I ordered 16 big macs and they looking at me all funny like why he ordering so many samiches?
July 29th/09 I went through the drive thru and only ordered a larger Diet Coke. After driving to the other side of the City I took a drink and started to suck up a lot of something that was pasty. I pulled over and took the lid off the cup to find a large amount of Bread or Bun floating in the pop. Well, it didn't take me long to go back to the store but it did take me forever to get the atention of the Manager who I told the same story to of what happened. Well the store was so busy that I got the feeling that all they were concerned aboput was to get me out of the store a.s.a.p. In the end she refilled my coke order gave my money back and a free ice cream cone coupon. I was not after free food but what concerns me is to why or how bread got into my pop, which makes me think, did someone drop the cup on the floor and someone else picked it up along with stuff that was on the floor? I cant see any other way of this happening! I called the McDonalds Office in Toronto today and informed them of what happened and the lady on the phone told me that this would not be the first time that what I suggested happened is what happened. Really kind of gross to know that just a simple plain drink could be filled with crap from the floor. She took my name and number and told me that she would be passing this onto the area manager. Well let's just see if infact she does, because I will only give them a couple of days and then I am going to take this complaint to the area Health Board.
orderd n paid for extra bacon didnt get it, the biscuts were hard n dry as if from the day befor, this has happend 2 times befor will not happen again ill not go back. in my traqvels when i have to eat at mcdonals it is very seldom any good, the food is lousy these days, what has happend?The old mighty buck has made a lot of food service not worth the time it takes to stop there
xsfdhdrh
I have a friend who has worked for your company for over 10 years! and has still not been promoted! due to what i can only describe as Victimisation, he was put on the managers course by his store manager only to get a new mgr halfway through course, she has removed him from course with no disscussion this point has been raised with her but she does nothing about it!?!?! now she continues to promote much younger unexperienced crew who take little responsibility while my client older (30's) on a day to day basis runs the kitchen doing dates breaks cleaning etc etc.. she often makes mistakes like removing from training squad cutting hours back and when confronted claims it wasn't deliberate! he feels complaining will get him nowhere as the groups ops are the store managers personal friend and has already protected her more than once! do not fob me off i would like a frank and honest reply as i was considering letting my son work there but for him to be treated like this would be unexceptable.. you need to rewrite that people promise of yours as you don't practice it unless your being watched from on high!
This is aimed at the uk mcdonalds
My husband and I went into mcdonalds at 11:oo a.m. only to order 2 chicken wraps the placed was packed with people waiting for there orders, are order took 25 minutes to recieve, the place was dirty with trash hanging out of the recpicales, the floors had trash on them, the tables looked like they had not been washed in days ! I just called the manger and all she could say is I'm sorry! unaccepetable
Irish! I could not get over your analogy of this complaint, it almost appeared at first, you were Beth. After looking through more or less 30 of your 140+ comments I noticed you side with the company the person complains about. I will bet 98% of the time you side with the company that is complained about. You are negative, insufferable and discourteous to say the least. You filed a complaint saying you were accused of stealing a VCR accidentally!? You want people to believe you!? You have an ID of IRISH. I know there are black irish, never the less, I never seen an African American that is IRISH. Is this a game to you, or do you have a problem?
Most of your comments have thumbs down. I also have noticed Trevor also follows your comments.
I was compelled to comment on IRISH. I would not doubt if there is a complaint on IRISH
Ever since you have added sweet tea I have had a problem getting the unsweeten tea with my order. I am diabetic and I ask for un-sweeten ice tea. it's upsetting when I get back to work and I find they gave me sweet tea. I don't have time to return the product. I have this problem a lot with the McDonalds on Mt Hope Ave in
Rochester, NY So there I am with my meal and a sweet tea I can't drink.
How is an apology not good enough? What more can they offer you? Free food? Refund? No, because then you don't really care about the principle, you care about getting something for nothing. Greedy.
Hey my name is Stephanie. I had an urge to just finally either type out what my big problem is or somehow communicate it. I have been at this fast food restaurant for 2 years. I just recently got a promotion, but am being pushed out of this work place fast. I had an incident with one of the managers who mind you is not even legal in this country (its beyond me how she is even able to get away with that) She states that I disrespected her and was not following " the ruler". Now as part of my job I must know about all new machines and information so therefore I took it upon myself to find out how to use a particular machine. Had there been anything said from the get go about not being able to use it, I would not have. It was not at all against regulations but yet I still get scorned and suspended. Finally, when I came back to work I went from 35-40 hours a week to 8-15 hours a week. Now how is that? I am one of the best employees there but yet I am consistently getting mistreated. Nobody there respects me and I would never be able to move up further even if I wanted to. Dont get me wrong when I say this but there are hardly and people of any other race working there except for mexican. Most of the employees there are noe legal citizens but yet I have to suffer. I am not having a pity party for myself but I am fed up. I was not scheduled at all this week and I have a 9 month old sn to support and take care of. I am currently pursing my bachelors degree in Psychology and trying to do all I can do. I cant even afford to buy my son diapers due to this ridiculous mishap. How would you feel?
I would look for another job if you can. It sounds like a miserable place to work now. I think being a jerk is a prerequisite to being a manager. Since they reduced your hours, can you collect unemployment since you used to be a full time worker? You may be able to collect a bit for the hours she removed from you - I dunno but its worth looking into.
Like the new breakfast ad? one dollar breakfast menu? seen it on tv? My 3 kids noticed. I'm am on a very limited income, I live 25 miles away from ritzville and i had an extra $10.00. I decided instead of driving the 7 miles, to my local grocey store to ga shopping, I decided to take my kids to mcdonalds for breakfast. I asked what was on the one dollar breakfast menu, and I was told they do not do it here. I could not afford to buy any thing else and I left in embarrassment and 3 crying kids that were really looking forward to the very rare treat. If mcdonalds is going to run nation wide ads like that, every mcdonalds should honor it, instead of breaking childrens hearts and leaving a bad imppression on them about mcdonalds. they can't read or pay attention to any disclaimers. But i am sure the one that don't honor it, are getting a big payoff by lureing them in with the ad, the charging full price because the people are already there. WHAT A SCAM!
not healthy to eat there anyway...
I have been a customer for years at McDonalds in Mercer Pa . I'M disgusted about alot of things going on there. 1. parking lot I could lose my car with the potholes. 2. under staffing. 1 person to run the grill during busy times. 3. giving breaks to people under the age of 17 as soon as they come in. Or a half hour after they start their shift and then have to work 6 hrs. without a shift break.
I could run this place more efficient than the managers that are running it. I can say this because I have 25 years in food service.
I went through drive-thru at the McDonald's located at 704 E. Innes Street, Salisbury, NC. At approx. 6:31 p.m., I ordered 4 Mac Snack Wraps, fries, and 4-piece chicken nugget for my family. The fries were very hot and placed in a separate bag. We drove off after getting the second bag which contained the wraps. But, we were extremely disappointed with the wraps. They were very cold to the touch and should have never been sold. We did not take the food inside to return it due to time and being too hungry to have to wait all over again.
I rarely complain about restaurants. No, I never complain about restaurants, because I know things happen. But, this is one time that the food was truly unacceptable. It will be a long time before I go back to this McDonald's again, if at all. Drive-Thru is supposed to be quick, reasonable, and trustworthy. As time is of the essence, a consumer trusts the drive-thru crew-person to provide good, hot, and accurate food. That did not happen tonight.
on june 20th 2010 a family of twenty people got food poision from eating the sausage mcmuffin on the dollar menu and all they could do was have attitudes will never eat there are any one o there stores again the address is 3720 mission ave oceanside ca 92057 vickie
you macdonalds byachessssssssssss need to make changes to the way yo ### serves people. and another thing I came to your fast food place
and they said they couldn't answer my order till I got to the second window and I came at 2:10 and they came to the window at 5:59
and I told them I was going to complain and they said shut yo fat ### up
and said go complain about my fat ### so ### if you don't mack changes I will stop eating there.
and buger king seved me a triple whooper in just 60 seconds
U NEED TO MAKE SOME DAM CHANGES
The manager's name is HENRY, and he is unfair to the workers there. He gives people who he likes days off when unrequested and the people who request it don't get the day off he says you either work that day or your fired. He doesn't know how to run a buisness either because when customers have complaint or questions he makes one of the cashiers answer because he doesn't understand most of the time, i know this because i used to work for him and i quit because with out asking me or what i thought he said that i had to work every night from 3-11pm and when i told him that i can't that not my availability he said " i don't care" in spanish and walked away from me so i quit on him. He's only been there for one year and he's not ready to be a manager and through the cause of this he's losing lots of loyal customers and worse, buisness.
And it states clearly after each ad "Only available at PARTICIPATING McDonalds"
Yes, in fact, I got food poisoned by them too. I'm not a big eater, since I order 6-10 piece chicken Mcnugget meals with a medium sprite. One day I was eating my nuggets, and after a good sleep, I woke up, rolled on my side for 10 seconds, and vomited like crazy! It was a good thing my brother was there with a towel to clean it up, a glass of water, and a cold rag for my forehead. To EVERYONE out there! If I didn't have my brother and I was a normal 4-5 year old eating a happy meal and got sick like this, I WOULDVE DIED FROM LACK OF WATER D':
While a lot of people are poisoned through no fault of their own by fast food places, this one could have been easily prevented. Unless the food was directly given to your child, which is doubtful, you handled the food/bag containing the food first. If you did not inspect it before handing it off then I am sorry, caveat emptor, let the buyer beware.
Hello i am complaining about the size of the bacon and egg mcmuffin i purchased this morning. When i pulled this out of the brown bag and unwrapped the mcmuffin i was shocked at how small it was. Why are the mcmuffins and burgers shrinking in size?
THANK YOU dracona85.. please sandermar.. sometimes its good to watch the whole commerical.
My mother has been in the hospital the last 4 days from severe food poisoning (and lucky to still be alive) from a Swiss Mushroom Burger at Mcdonald's. I do not know if she plans to complain, but told her she needs to make them aware of it as too many kids eat there. I'm totally disgusted with them. I know my daughter will NEVER eat there again!
First, I would like to address the person that posted the comment under the username: OKwenv...
There is some "mis-information" in your post, for example if you are eating "chicken meat" no matter if it is a McNugget or if it is a Batter Dipped Chicken Sandwich you can not as a consumer tell the difference in Fully cooked chicken and partially cooked chicken... for one the ingredients that fast food companies use to produce the actual chick part or pieces themselves somewhat change the color and texture of of the meat... also companies like McDonald's for example using a type of bleaching agent to "whiten" the meat even before it is cooked it appears to be very white (just like cooked chicken). So no its not buyer beware, not at all! People go to restaurants to get a fast but safe meal... You are tying to tell everyone that we should first tear every nugget or sandwich apart prior to eating it? That is total NON-SENSE. (...for example, lets say for a moment that you have a a child? Ok... and you decide to take that child to the fair while its in your town, with your theory of buyer beware and "this could have been avoided. You take your child on the ferris wheel... you with me so far? So according to your mentality you are going to inspect the entire ride? question the operator? and look to see if everyone's safety equipment operates properly? NO You went to a safe and fun atmosphere to enjoy time with your kid, so now the bad part the ferris wheel malfunctions and your kid is KILLED... :( well buyer beware, you bought the hand stamp to get into the fair and the ticket for the ride... but your responsible for the loss of an innocent life? NO
Never tell someone something so silly as your at fault or this could have been avoided if they would no trusted the restaurant and finished the process of serving the food by inspecting each and every piece... thats why people go out to eat, so not to have to cook, not to have to do dishes, and most importantly to buy food from a safe and friendly environment. It's not like this went to some guys on the corner cooking over an unclean burning barrel? She bought this meal from a PROFESSIONAL ESTABLISHMENT... that dropped the by and was NEGLIGENT.
Sick and Tired of Being Tired...,
Last but not LEAST... You may wonder why my username is a little odd.
Well food poisoning or Salmonella Cases really make me unsettled, here's why: Oct 1st I worked all day as a professional landscaper, (approx.13 hrs.) I was a normal fit and healthy 38 yr old business owner of a profitable small company in Southeast Georgia (the same state that OKwenv) well to speed the story up after working all day I realized that I was not going to make it home in time for dinner. I did what millions of people do I decided to get some fast food and head home. I stopped at a local McDonald's and ordered a Value Meal w/ Coke... it turned out to not be a value at all. I proceeded home and started eating the meal, here's the thing I was dipping the nuggets in the dipping sauce just like 93% of people that order them. This would have been approximately 9:30 so I get home and start wind down and catch up on the normal daily thing (with 3 kids and a wife). we enjoyed some family time and went through the normal nightly routine. Went bed around 11:30 pm, an hour or so later I started to get very ill, stomach cramps and nausea.
Instead of giving you a play by play let me finish it by saying this...That use a Saturday, by Monday I was in the Hospital... from the ER I was moved to ICU (not joking) there I was monitored around the clock... I had severe dehydration, my stomach liner was bleeding, there was blood in my vomit and my stool... Oh yeah I was diagnosed as having STAGE THREE (3) RENAL FAILURE... Full blown Kidney failure. I spent a week in the Hospital (full week) and when I got out I was not allowed (or able) to return to work for approx. 30-45 days... I was Septic, I could not go out without my cute little breathing mask... Now its November. Not really a whole lot Better GLAD TO BE ALIVE but not much better. I suffered 37% Permanent Kidney Damage to both Kidneys, and I will have to take medications a couple times a day for the rest of my life.
So to those out there that have been through something similar... please feel free to comment or post your story. I can promise you that I plan to continue to post mine.
Thank you for reading.
...Parting Note: I ended having SALMONELLA D (comes from uncooked chicken) and now the Dr.'s are saying that it may take up to a year for my immune system to recover and that I may NEVER have the energy level or the stamina that I once had. Its been almost 2 months and I can go out and walk around or be active for 2.5-3.0 hrs and then I have to rest or take a nap... this really sucks. I feel like I am 80 yrs, so yes I AM SICK of being SICK!
It is not the crew person that provides you with the food, actually. Yes, they hand it to you but there are people in the kitchen area, also known as the grill, that make the food and then there is a person who bags the food once it has been made. It is up to either of these two to catch the mistakes, not the girl who hands you the food. Her job is to hand you your food.
If you would like some tips on how to get your food quicker at McDonald's, check out this link:
http://socyberty.com/issues/ten-ways-to-get-your-food-quicker-at-mcdonalds/
The other day I went to McDonalds in Stafford, CT. I was frustrated with the service. I waited 5 minutes for someone to take my order.. Simply to sit in line for another 10 minutes. I thought this was fast food? Apparently their computer was down, this has happened 2 other times I have been there in the past month or so. Also, when I finally arrive at the window and (after patiently waiting for the past 15 minutes) politely ask for a packet of salt and pepper, the young girl at the window rolled her eyes, gave me a terrible look, said nothing, and turned around to walk a whole 3 feet to get me my salt and pepper. When she returned to the window she said nothing, did not look at me and held the packets out the window. Very rude. Along with lousy service, the food was cold, the fries were old, perhaps it sat out for 15 minutes while I waited.
The reason employees are sent to breaks so soon is because of this thing called LABOR. If the labor is high, then it obviously isn't a good thing because so many people are getting paid for just standing around doing nothing because it's slow. To lower it, you send people on their breaks, and then the labor will lower, allowing the person to stay for their entire shift, or even till the dinner rush. Labor is unpredictable so you never know.
Wtf totally did not mean to post that on this complaint lol
The reason employees are sent to breaks so soon is because of this thing called LABOR. If the labor is high, then it obviously isn't a good thing because so many people are getting paid for just standing around doing nothing because it's slow. To lower it, you send people on their breaks, and then the labor will lower, allowing the person to stay for their entire shift, or even till the dinner rush. Labor is unpredictable so you never know.
I've worked at a mcdonalds before so yes I would know, it doesn't matter how long you have been in the food industry but you don't understand how this fast food industry works.
They only give you a certain amount of free sauce if you order chicken nuggets or chicken selects. For example, if you want a 10 nuggets, you get 2 free sauce. But you if you want more than that, you have to pay extra, 15 cents plus tax is 16 cents at the mcdonalds here in colorado. The hardass employees usually charge, but if you get lucky (in your case) you get an employee who doesn't give a [censor] about charging people and just give you the sauce for free.