Metro by T-Mobile
Reviews and Complaints

I had two line first: $50 unlimited and second line $25 unlimited, total $75.
I went to store at 1175 Webster Avenue Bronx NY 10456 and I asked for a family plan that they have a big sign outside, I explained to employee Robert that I had 2 line and I needed 2 line to get family plan, the employee Robert said: ok.
I asked him how much Will be ? He talked $132.00, I said: ok. He "connected" the lines and I asked him FOR the yellow contract papel, he said that store dont give the contract papel(violation)ok. I waiting for link text messages, I didnt receive it. I found out he was lying to me, let me return it, but he offered me 4 line for a $140 but the thing is the employee no listen the client's need he star doing things. I said to him I will no pay extra dollar and he said ok, you dont have to pay after i got home the suspended all line asked me for more money.

A picture is going around about one of your employees that work in the darby location 150 mcdade blvd darby pa 19023 she is known by Mia that is not appropriate for your store with cemen on her face with a metro pcs I do not feel comfortable with buying and phones from there in I will be switching services. I feel as though that is not how you run a business or represent your company wheather you are off or not

I would like to complain about the customer service representatives working at the corporate office store at the Sacramento, CA.

The girls working there are too stubborn & unhelpful. They are not talking nicely when asking them something about the phone. Why are the manager of the store not doing anything about it?!

Or even anyone? They are too showoff and not helping and talk rudely even to you in front of other people.

I was in the hospital for days .I been trying to reach a customer service person and can never reach anyone, but they cut off my sevices.I NEVER BEEN WITHOUT PAYING MY BILL. I GOT PEOPLE CHANGE FROM THEIR OTHER PHONE COMPANIES TO METRO, BUT I WILL BE TELL THEM YALL ARE NO GOOD .TO GO TO CRICKET.DON'T STAY WITH METRO.YALL DON'T GIVE A DAMN A BOUT YOUR CUSTOMER. SO YOU WILL BE LOSSING EIGHT CUSTOMER. CARTHINE PHILLIPS

I went in to pay my phone bill. There was 2 csr's. One was available to help me. She did but I was kinda in a hurry. I expected a faster more courteous service being that I work for Apple Inc. and I know how these things work and can tell when a CSR is undertrained. She was very giggly not taking things very seriously and once I told her I was there JUST TO PAY MY BILL she proceeded to get on the phone . I've taken MANY bill payments and never have I held up a customer for 15 minutes or called someone else just for that. While being on the phone a customer came in a proceeded to start a conversation with her while giving my personal information on the other line. Really disrespectful. I'm truly disappointed in the service she provided. I was happy with my services even though my phone got disconnected but if I pay for a service I should be taken seriously. Her name was Stephanie at the hondo pass location which I went there around 2 30 pm. I walked out as she was still talking on the phone because I felt really disrespected. I hope you fix this MetroPCS.

I spoke to a rep and i was told my payment was not due till the end of December and yet they suspended my service and I am unable to speak to someone plus I was trying to see where i was standing with my tracking number for my phone that is supposedly being sent out to me in the mail this is the worst service i have ever had with this company i am about to change my services over to cricket i am so tired of all the lies plus i bought a ohone from your company and I got a phone that i obly had for 2 weeks and I cannot use it I had a protection plan on my plan and it was taken off my plan and you wanted me to take it to the company where it was made and have me pay an additional 35 dollars to get a new phone i payed 185 dollars for my phone and I could of sent it in to the company and gone with out my phone for 10 to 12 days im not happy at all.

I bought a Metro ZTE 3 I'm not able to activate it who do the customer has in on this account released it off of his account how can you help me I also got her I know I'm going case with PayPal but I would like to activate this phone he told me he was brand new I checked with you guys you said it's been a new 50 days besides that I saw this point nobody's help me Charles pendl [protected]

My fiancee and I went to the Metro Authorized Dealer located at 7307 e admiral place tulsa ok 74110 on 11/25/17 and we went in to upgrade our phones and it took forever first off then we were about to leave and the store rep offered us a Bluetooth portable Speaker for 10.00 and when we looked at the receipt a week later we noticed that we were charged 39.99 we went back to the store and said something about and the women who worked there argued us down until they said you signed for this because you paid with your card right but they wouldn't admit we were right, then when we asked for the corporate number or her supervisors number they told me to call customer service who can't do anything

I have been Metro PCS customer since they opened, never had an issue. I have been going to authorized dealer for 3 days with the same question: add another phone to my account, but unfortunately unsuccessful. Dealer Jake was nice and was telling us that phone has to be unlocked( my husband was taking care of it)but today's dealer was very rud to me ( I was by myself and English is my 2 nd language, so I do have accent when I speak)Dealer was rude, was not even trying to explain me and was complaining that I am questioning him...I was trying to explain him that I am not the expert about phones and service and it is why I have all this questions. Dealer got annoyed with me and I had to walk away and go to different phone company. They were very nice and explained to me why this phone can't to be switched to Metro PCS, they were more knowledgeable and give me advice what to do . Unfortunately I didn't get Metro PCS dealer name, but he is working today at afternoon( I was there between 11:30am-1pm) in Staten Island mall. 2655 Richmond avenue. Staten Island. NY.10314.
If you have any questions, I can be reached at [protected]@nycmail.com
Thank you for your time. I hope discipline actions will be taking.

I had went into MetroPCS here in Amarillo Texas the store located on North Grand Street I went in to see if they could help me factory reset my phone because my phone wood only turn on to a blue screen I was just asking for some assistance she was extremely rude said there is nothing that she could do and would not help me when I had questions about buying a new phone she just had attitude with me and once again would not help me while I was trying to get assistance both MetroPCS employees we're speaking Spanish and laughing with another customer ignoring me as if I was not there this is happened before at the same store with them not wanting to help me and extremely rude customer service so I started going to another store up until Wednesday evening this is by far the worst customer service that I've ever had I would like to go to the store because it's two blocks away from my house but I will refuse to pay my money for a service and get treated like this when I asked her who the store manager was she said it was her at the time when I asked who the district manager was she would not tell me so I turned my old phone on which is also in bad condition and was not able to get a phone Wednesday night I would greatly appreciate it if somebody could get back to me on this matter my name is TJ Morris my phone number is [protected] and our account is under mindy West. thank you for your time

I have been a loyal customer for a long time. I have never had a problem until now. On Friday November 24, 2017. I called and spoke to an agent about getting my due date changed. During the process the agent told me she couldn't continue because her billing system was updating. She explained to me to call back in 3-5 hours. I specifically asked her if I will have a problem extending my due date when I call back and she said I should not.

Upon calling back I was told because my bill is past due I can not extend my due date. After explaining what happen, to the supervisor Noel #306438. I even said he can pull the recorded call to verify what I was said.

My problem is different information has been told to me and because of this my phone could possibly be turned off and I have a sick child at home plus I work overnight. If the information was disclosed to me properly other measures could have been taken.

I am considering switching to Sprint in the upcoming days because I would like to be with a companh that does give false information and then make it seem like it is the customers fault.

I bought a Phone charger 11-25-2017 around 230/3 pm, on Saturday night i smelt something burning looked down and saw it was my cell phone charger burning, i picked up my phone turned it off and unplugged my charger, i called the [protected] number and got no helped but to go to the store that sold me the cable, i went to that store Sunday 11-26-17 both employees working at the time told me they didnt know what to do, they called the manager for their store, that lady asked for pictures of the phone, gave my phone and cord to the employee to take pictures and was told i would get a call Monday with a fallow up, i called the store twice and still had no answers, i had a family member go to the store and speak to someone, they said to him nothing they can do about the phone issnt their issue. I called the Number to the Washington office that they said was the Corporate number the guy took down all my information and told me he will try and get a hold of the ASR people, i left work at 5 pm when he called back at 6pm, the manager gabby gave my family members number and a manager called him Monday at 7pm, i spoke to him and he asked for me to send pictures of my phone, i sent him pictures he said he will contact me Tuesday around 12pm i got no phone call, i called him back asking him for updated information, he said he didn't receive my pictures, i asked him why wouldn't you contact my work number if you did not receive the pictures, he said i didn't think it was that important to you.
He asked me to meet him at the store with the charger and phone and he will have to contact the other person and see how to handle this situation, i just need a new phone and my money back on the broken phone charger, yes i have insurance but this situation wasn't my fault for me to have to pay the amount. I just want this situation the be solved asap. thank you
Guy i have to meet is [protected]
[protected] job and
[protected]@gmail.com

Today 11/26/2017 I walked into the Metro PCS location located at Metro PCS 148 2810 Third Avenue Bronx, New York 10454 to request a refund for a telephone case that was ordered for me. The manager named Miguel had ordered the incorrect cell phone case for my Apple 8 plus phone. The younglady at the store called Francina who sold my family three cell phone.

Francina indicated that Metro PCS cannot provide a refund, but instead I had to take another case or wait until one was ordered. I told her no and requested a refund. Ms Francine indicated that I would not get a refund and I quoted the receipt that stated that I had 7 days to return any accessories. I had received the cellular case on 11/25/2017. Ms Francine stated that I was not going to get a refund. I told her that i would or I would file a complaint with the BBB. She indicated that I could file a complaint with who I wanted but I would not get a refund.

I spoke to the store manager Miguel who indicated that he will need time to order a replacement. I told him that I could not wait and that I had waited long enough. He acknowledge his error but indicated that he tried to save me money because Ms Francine wanted to charge me an extra fee for the case that I wanted. Mr Miguel continue to say that he will lose money over the case. I stated that I understood and apologize if my behavior was out of line but I just wanted a refund for my cellular case. Mr. Miguel indicated that I would not get a refund because they do not allow for refund. I read him the terms of the Return policy listed on the receipt. I told him that I had seven days to return any accessories and I had receive the incorrect cellular case the day before. Mr Miguel proceed to say that he did not wanted to waste time with people like me and told me that I was going to get my refund.

Although I was able to resolve my situation to my satisfaction, it is sad that these two individuals who represent the PCS company are allowed such negative Customer Service.

Switched 3 lines and got 4th line whichever is a Samsung J7 Prime with new number. The lady in the store said great you get the Amazon Prime free with this phone, "I wish I had this so I wouldn't be paying $99 a year for Prime " she repeated that several time, I thought great gave it no further thought went home and after a couple days decided to claim my Prime registered thought all was fine call support and they said it had to b3 a switched line an not a MetroPcs new number, they pushed backed and said nothing they could do.

I can't believe it, I have had metropcs for 7 years. Every cell serivice out there right now including metropcs is offering 4 lines for 100, unlimited data. I have 4 lines for 100 2gs. They are unwilling to switch me to this plain. They say I have to be a new member. I have never in my life have had and company I have been loyal to for so long tell me I can't have this because I'm a loyal customer. I am forced to switch to a different company because of this.

I walked into the MetroPCS shop in the Whiskey Bottom Center, All Saints Road Laurel MD yesterday 11.24.2017 at about 3pm to inquire about upgrading my phone and adding another line for my daughter. While I was discussing my options with the lady in the store, another member of staff walks in from outside the store, takes one look at me and starts to yell at me to get out of the store, I couldn't be in the store and that she was going to call the police! The suddenness and intensity of the verbal attack was so overwhelming that for the first few seconds, I was shocked into silence. Then I asked her to confirm the identity of the person she thought I was before accusing me as I had never seen her before. Reluctantly, she went into the back office and returned to say she was sorry and she had made a mistake. I left the store in a bid to calm myself down before returning to ask for her name, which she declined to provide. I am still reeling from the effects of this incident and I am at a loss as to why this member of staff would not verify my identity before proceeding to embarrass and ridicule me in such a manner. While I am reluctant to bring this issue into this matter, I feel very strongly that issues of color had a deep effect on her handling of the situation and I am quite unhappy about this. I have been a subscriber for almost a year and my number is [protected].

I went into this store on sunday night at 5:30, right before they were closing. I paid my fiance's phone bill Saturday through the automated system. His phone was still on sunday up until 3pm. Then it was suspended. It is very hard to reach an actual person on the phone so I came to this store with my confirmation #. I explained my situation to the customer service representative and she seemed annoyed right off the bat. She kept correcting me and telling me the payment was made online and that they don't have an automated system. I had my niece with me so I was not about to get caught up in her negativity. So she called customer service for me. She kept explaining the situation wrong to the phone rep. She asked me again how I made my payment and I said the automated system. She seemed confused and so I said "the phone system with the computer, where you ounch in the numbers." she got upset and said I was being rude and I responded and said no im trying to help you but you wont listen. I know what you need to do and I dont work here. I have my confirmation number, track the number. She got made told the phone rep "nevermind, she can figure it out herself." Then slammed the phone down and said "you can leave now." I asked for her name and she refused. I walked out mad and I called her a b[censor] and then she called me a b[censor] and I walked back in and said I will just take your picture and show it to your manager when I turn you in. She then told me she was calling the cops and did. I left and handled it the next day at a store by my house. His phone was on monday until tuesday at 1pm and it was shut off again. So he called tonight and fixed it through a phone rep and found out the customer service representative from this store went and suspended his account. Wow! For. horong someone LIKE this woman I give this store zero stars if it would allow it. We were going to let it go until she went and did that. Now I will be reporting her. She was upset that I knew how to do her job better than her. Now here it is November 25th and this woman went and changed my husbands account to a lower plan. Why would you let someone like this work for you. Very unprofessional, vindictive, and crazy. We are calling to fix his plan but were having a lot of problems. This is ridiculous and the biggest problem we have is that none of your customer service representatives in the store or over the phone fully listen. This woman at the store in Arvada 7355 ralston road. This woman was working in the store sunday night the 12th of November at 5:30 and I dont know her name because she refused to give it to me. I want this addressed though. This kind of behaviour is unacceptable.

I purchased a new ZTE MAX BLADE on 10/16/2017 after a week of having the phone I began to have issues with phone freezing and shutting off. I went into 2 different store to see what my options were in regards to switching the phone out and got the run around so on 11/24/17 I called the customer service and was advised to go into the service center in my area and when I got there the sales person there named Boi looked at me as i was crazy and stated that the did not do manufactor defect exchanges. I was explaining that I was told to come there and so now he tells me that he would have order the phone mind you my phone is not working at all and the phone is locked up so it does not work, the phone has no damage besides where the case that i purchased from metro pcs store when i got my phone rubs my phone meaning there is no damage. So Boi tells me that I have to call corp. to get assistance so he call customer service where i was on the phone for over an hour and during the the time on the phone and in the store the rep. on store insulted me by stating that apparently i didnt have any money because i was using metro pcs phone service then another person that worked in the store out from the back throw some numbers at me ans said when was i leaving because she was tired of hearing my mouth. i was still n the phone getting the run around. so after 1 hour and 45 min. i was disconnected from customer service and i was asking Boi for some info in regards so i could contact corp on the store and customer service he laughed and said it was no need to complain because no one was going to do anything about it i refused to be treated this way this is the worst customer service i have ever had i am thing bout contacting the BBB. and writing a review on metro pcs . Now i have to buy a new phone am canceling my 4 lines

i went in a metro pcs on west Florissant in st louis, mo across from Walmart. I went in to get a new phone because my old phone the screen was bleeding pretty bad . I wanted the Samsung j7 because that is what I was used to, they said the zte blade was better and it was the same price, I didn't like it because it was too big, got it home and nothing connected to my Bluetooth speaker or my fitbit, it sucks, It wasn't even 24 hrs and I took the phone back and they told me no I couldn't exchange it because it was an upgrade and someone will have to purchase this phone before I could get another phone, its brand new, I have been a customer for over 5 yrs and a simple transfer of phone was too much for them to do. I hate the phone now I'm stuck with a phone I don't like until someone decides to buy it or I sell it myself. I don't have money to waste but they could care less. I will be changing my service because simple things as changing a brand new phone not even used was not in there policy . I hate this company I will never recommend anyone get service with them.

On approximately 11-7-17 I purchased a new ZTE Blade cellphone from the Metro PCS store on Grand River & Grand Blvd in Detroit. I was very happy with the phone because of its larger screen and ability to handle more data. The phone worked fine until the morning of 11-17-17 when I noticed a small crack had appeared on the right side of the screen. During the day the crack quickly spread across and down the middle of the screen. The first chance I got I took the phone back to the store for a warranty exchange. The salesman at the store said that there was nothing he could do for me because I hadn't purchased a service contract completely ignoring the manufacturers warranty. I am a retired electronic technician with more than thirty-five years with Sears, Highland Appliance, and Dexter TV. In situations like mine we always happily exchanged any unit that had a defect in under two weeks of use. Now this is the fourth phone I have purchased from Metro PCS in seven years paying over five thousand dollars in phone bills. If nothing can be done for me I will definitely never deal with Metro PCS again and will advise everyone I know on Facebook to do the same. If you are willing to help me contact me at [protected]@gmail.com.

Sincerely, George Murphy