Metro by T-Mobile
Reviews and Complaints

I can't believe it, I have had metropcs for 7 years. Every cell serivice out there right now including metropcs is offering 4 lines for 100, unlimited data. I have 4 lines for 100 2gs. They are unwilling to switch me to this plain. They say I have to be a new member. I have never in my life have had and company I have been loyal to for so long tell me I can't have this because I'm a loyal customer. I am forced to switch to a different company because of this.

I walked into the MetroPCS shop in the Whiskey Bottom Center, All Saints Road Laurel MD yesterday 11.24.2017 at about 3pm to inquire about upgrading my phone and adding another line for my daughter. While I was discussing my options with the lady in the store, another member of staff walks in from outside the store, takes one look at me and starts to yell at me to get out of the store, I couldn't be in the store and that she was going to call the police! The suddenness and intensity of the verbal attack was so overwhelming that for the first few seconds, I was shocked into silence. Then I asked her to confirm the identity of the person she thought I was before accusing me as I had never seen her before. Reluctantly, she went into the back office and returned to say she was sorry and she had made a mistake. I left the store in a bid to calm myself down before returning to ask for her name, which she declined to provide. I am still reeling from the effects of this incident and I am at a loss as to why this member of staff would not verify my identity before proceeding to embarrass and ridicule me in such a manner. While I am reluctant to bring this issue into this matter, I feel very strongly that issues of color had a deep effect on her handling of the situation and I am quite unhappy about this. I have been a subscriber for almost a year and my number is [protected].

I went into this store on sunday night at 5:30, right before they were closing. I paid my fiance's phone bill Saturday through the automated system. His phone was still on sunday up until 3pm. Then it was suspended. It is very hard to reach an actual person on the phone so I came to this store with my confirmation #. I explained my situation to the customer service representative and she seemed annoyed right off the bat. She kept correcting me and telling me the payment was made online and that they don't have an automated system. I had my niece with me so I was not about to get caught up in her negativity. So she called customer service for me. She kept explaining the situation wrong to the phone rep. She asked me again how I made my payment and I said the automated system. She seemed confused and so I said "the phone system with the computer, where you ounch in the numbers." she got upset and said I was being rude and I responded and said no im trying to help you but you wont listen. I know what you need to do and I dont work here. I have my confirmation number, track the number. She got made told the phone rep "nevermind, she can figure it out herself." Then slammed the phone down and said "you can leave now." I asked for her name and she refused. I walked out mad and I called her a b[censor] and then she called me a b[censor] and I walked back in and said I will just take your picture and show it to your manager when I turn you in. She then told me she was calling the cops and did. I left and handled it the next day at a store by my house. His phone was on monday until tuesday at 1pm and it was shut off again. So he called tonight and fixed it through a phone rep and found out the customer service representative from this store went and suspended his account. Wow! For. horong someone LIKE this woman I give this store zero stars if it would allow it. We were going to let it go until she went and did that. Now I will be reporting her. She was upset that I knew how to do her job better than her. Now here it is November 25th and this woman went and changed my husbands account to a lower plan. Why would you let someone like this work for you. Very unprofessional, vindictive, and crazy. We are calling to fix his plan but were having a lot of problems. This is ridiculous and the biggest problem we have is that none of your customer service representatives in the store or over the phone fully listen. This woman at the store in Arvada 7355 ralston road. This woman was working in the store sunday night the 12th of November at 5:30 and I dont know her name because she refused to give it to me. I want this addressed though. This kind of behaviour is unacceptable.

I purchased a new ZTE MAX BLADE on 10/16/2017 after a week of having the phone I began to have issues with phone freezing and shutting off. I went into 2 different store to see what my options were in regards to switching the phone out and got the run around so on 11/24/17 I called the customer service and was advised to go into the service center in my area and when I got there the sales person there named Boi looked at me as i was crazy and stated that the did not do manufactor defect exchanges. I was explaining that I was told to come there and so now he tells me that he would have order the phone mind you my phone is not working at all and the phone is locked up so it does not work, the phone has no damage besides where the case that i purchased from metro pcs store when i got my phone rubs my phone meaning there is no damage. So Boi tells me that I have to call corp. to get assistance so he call customer service where i was on the phone for over an hour and during the the time on the phone and in the store the rep. on store insulted me by stating that apparently i didnt have any money because i was using metro pcs phone service then another person that worked in the store out from the back throw some numbers at me ans said when was i leaving because she was tired of hearing my mouth. i was still n the phone getting the run around. so after 1 hour and 45 min. i was disconnected from customer service and i was asking Boi for some info in regards so i could contact corp on the store and customer service he laughed and said it was no need to complain because no one was going to do anything about it i refused to be treated this way this is the worst customer service i have ever had i am thing bout contacting the BBB. and writing a review on metro pcs . Now i have to buy a new phone am canceling my 4 lines

i went in a metro pcs on west Florissant in st louis, mo across from Walmart. I went in to get a new phone because my old phone the screen was bleeding pretty bad . I wanted the Samsung j7 because that is what I was used to, they said the zte blade was better and it was the same price, I didn't like it because it was too big, got it home and nothing connected to my Bluetooth speaker or my fitbit, it sucks, It wasn't even 24 hrs and I took the phone back and they told me no I couldn't exchange it because it was an upgrade and someone will have to purchase this phone before I could get another phone, its brand new, I have been a customer for over 5 yrs and a simple transfer of phone was too much for them to do. I hate the phone now I'm stuck with a phone I don't like until someone decides to buy it or I sell it myself. I don't have money to waste but they could care less. I will be changing my service because simple things as changing a brand new phone not even used was not in there policy . I hate this company I will never recommend anyone get service with them.

On approximately 11-7-17 I purchased a new ZTE Blade cellphone from the Metro PCS store on Grand River & Grand Blvd in Detroit. I was very happy with the phone because of its larger screen and ability to handle more data. The phone worked fine until the morning of 11-17-17 when I noticed a small crack had appeared on the right side of the screen. During the day the crack quickly spread across and down the middle of the screen. The first chance I got I took the phone back to the store for a warranty exchange. The salesman at the store said that there was nothing he could do for me because I hadn't purchased a service contract completely ignoring the manufacturers warranty. I am a retired electronic technician with more than thirty-five years with Sears, Highland Appliance, and Dexter TV. In situations like mine we always happily exchanged any unit that had a defect in under two weeks of use. Now this is the fourth phone I have purchased from Metro PCS in seven years paying over five thousand dollars in phone bills. If nothing can be done for me I will definitely never deal with Metro PCS again and will advise everyone I know on Facebook to do the same. If you are willing to help me contact me at [protected]@gmail.com.

Sincerely, George Murphy

Yesterday I went to one of us in Houston tx for getting Samsung j7 for my family me and my family member was using cricket so we thought we can transfer to metro pcs get a chance to have Samsung j7 but store manager refuses that he is out of stock and he gave us Samsung j7 4 sets my reason for complaints plz give us Samsung j7 at least 2 we r not satisfy with j3 store was located at antonie Dr 5801 Houston txt pls check my number is [protected] name is syed

I switched to metro pcs from another carrier September 2017. Worse mistake I ever made. They are con artist. They double charged me. Customer service is full of COCKy inconsiderate arrogant unprofessional illiterate [censor]. The service is crap they charge a arm the commercial they have is a lie your bill will always be more PERIOD. You spend more time with issues then you do enjoying your phone. Coverage sucks and this 300+ phone sucks. I wish I stayed but by Christmas I'm leaving Metro PieCe of [censor]

In-store is just as bad as customer service

I purchased the phone August 2017. The phone started my noise and would not respond to volume controls. I took the phone into local Metro hbg union deposit store. Was told it was my Wifi connection. Later that day the phone proceeded to continue to make strangle noises.. On Nov 9, 2016, I took the phone back to the store again. Was told it would take 3 days for a repair. I picked up phone Nov 15. The refurbished phone had speak issues no sound whatsoever. Could not make or receive calls. I rertirned to the store Nov 16 was given a replaced phone until my refurbished phone comes in approximately 5 days.. I purchaesd a defectived phone 2 months ago Why am I on my 2nd refurbished phone? Totally unacceptable to be given a used phone. I have complained to customer support got nowhere but a 15 dollar deduction in my bill cause I refused to pay 15 dollars for shipping and handling. I want my money back or a new phone. This is ridiculous and a con job. This company is all about nickel and diming you. I have been a loyal customer and paid my bills.. This is the treatment I received. Two defectived phones. Not acceptable.

I went to Harrisburg mall in Pa..on November 16, 2017. If was a African American male there, my service was suspended. I told him that wanted to changed my plan to $30 because I didn't have the money...He went in the computer and switched some stuff around, I gave him $33..$30 for my new plan and $3 for in store processing...all these text came to my phone, he told me to ignore then. I asked for a receipt, he said it would show on my phone.. I got home I showed that I paid $15 and in 20 days I have to pay $51 more $... He stole $15, now. Have to pay an extra $15..it says that my bill is due on December 6 $51 .If changed my plan today, which I had no service from Nov 7 til today, how do I owe all the money n less than 30 days...smh... somebody is going to give me my $15 and a full 30 days of service. If someone know who he is, please let me know...sad situation

My family and I had been customers of Metro PCS for over 10 years when they just started.The only way that you can have them take you seriously is if you complain to the FCC.
They provide their unsatisfied, frustrated customers with a free upgrade and some credits to ease the frustration. Fast forward two years after our complaint, we still experienced unreliable service, dropped calls, no signal, no incoming/outgoing texts, etc. There are known for using deceptive business tactics to avoid being fined for scamming many customers. They enjoy lying to the FCC and only helping their customers until the case is closed.
As paying customers, it is disturbing to tolerate unreliable, poor service and to deal with a carrier who could not care less. Don't bother voicing your concerns via their social media pages or their corporate office, they do not care.
Fortunately, we switched to a carrier that values customer loyalty.The fact that there are so many negative reviews online for Metro PCS speaks volumes.

I purchased a charger for my cell phone from the store i asked for a charger for my samsung galaxy s 7 edge she rang it up but then i realized that the charger would not work as i needed a fast charger she proceeded to tell me i could not get a refund this happened at 2926 randleman rd she then proceeded to give me a reciept that said no returns only exchanges but this is not what i needed they dont carry a charger for my phone

To whom it may concern,

On or about 1300hrs, 10 November 2017 I came into the Metro PCS store in Sierra Vista AZ. Due to the my children's phone being suspended for a supposedly for a non payment of $12.00 dollars. In fact, on 5 November 2017, I made the payment at the store to an Metro PCS associate Angelique. My receipt stated a charge for 29 dollars for the phone, 15 dollars for the upgrade, 6 dollars for this month and another 6 dollars for next months insurance. for a total of 56 dollars, with tax 2.33 for a total of $58.33. Later in the evening I paid the 50 dollar monthly fee online. My children's phone were suspended on Tuesday. The Metro PCS called technical support, it was a female and she stated I had insufficient funds and the payment did not go through and I still owed 12 dollars. I told them that it was false, this was all on speaker by the way. It embarrassed me in public but in reality, I had the funds covered. I was told to call my bank from your team so they can hear it first hand, I called USAA and a representative talk to the associate at Metro PCS and gave them facts and proof that I had plenty of money in my account and that it was definitely deducted. I even showed them my bank statements that the process went through. So, the associate called your Metro PCS technical support and explained to them what happened and they even see the transaction since they pulled up the confirmation number and still they said their system is messed up and I still owe. My daughter is in Las Vegas right now and I am worried her phone will be shut off. This has taken a toll my family today, my son was late for his work with the wrong shoes. It doesn't make sense when the employee sees the receipt and the Metro PCS phone representative says they see it but it doesn't show on their records. This is causing my family an emotional distress and I will not go quiet unless this gets rectified soon. Your system screwed up the payment, I have proof it was deducted, why should I pay an additional 12 dollars with no explanation. Instead embarrass me and my son at the store with insufficient funds (which was false, I have the bank statements). I am a U.S. Army Soldier with 18 years of Active Military service. I am taking this situation directly to my attorney to take action.

*Account charge: 50 dollars for my monthly subscription, 29 dollars for the phone, 15 dollars for LTE upgrade, 6 dollars for this months insurance and 6 dollars for next months insurance for a total deducted out of my account of 108.33 cents.

Respectfully,
Rafael

I wondered for so long why I never received my rebate for the ZTE Z MAX PRO 2 I BOUGHT and now I find this when i tried to find out why and locate. I never, ever received this! On new number: [protected]

Status Inquiry Detail
Offer Information
Offer Number:
[protected]

Offer Description:
Q1 2017 New Number Offer

Offer Date Range:
2/16/2017 — 4/5/2017

Status Information
The status of your submission is: Rebate Approved
Approved
5/17/2017 5/17/2017

Reward Information

DescriptionDebit Card

Amount$60.00

Date Mailed

Expected Delivery

Status DetailOnce approved, please allow 12 weeks upon receipt of submission for delivery.

Customer Information
Tracking ID:PJKD-[protected]

City, State, Postal Code:SALINAS CA 93901

I went in to purchase a new phone which I ended up getting the ZTE. Then I was told by the associate that the promo going is buy one get one free of equal or lesser value. I said free, she said yes. So I chose the LG k20 plus, the protective glass, cases for both and a pair of woozick earplugs. I had service turned on for both. So I unfortunately have had a family emergency where my aunt with whom I stay had to have her leg amputated, thereby leaving me to care for her 15 yr old granddaughter and her household. So with that being said, I've been extremely busy and back n forth to hospital and she still hasn't been released yet. I work full time so I'm swamped which leads me to my point. Being busy/preoccupied with all of what's going on I failed to look at my receipt from MetroPCS until almost a month later at which time I noticed that the second phone that I was told would be free was in fact not free. I was charged for the second phone which was $169.99 minus a$100 discount which left a balance of $69.99 on a phone that I was told was going to be absolutely free. I've gone to the store but was not treated in the manner in which I felt I should've been. I was told that the manager wasn't in that day and I had to come back. I couldn't because I had to work. Br I was also told that the promo for the week in which I bought my phone was not buy one get one free. So I said that's ridiculous and if that's the case there needs to be better training and associates should not musinform the customers. I'm very upset because there is absolutely no way that I would purchase two phones when it's just me. The only reason I got the second phone was for the simple fact that I was told it would be totally free. So I would like to know what can be done about this situation because I was clearly msinformed and the manager at that store location was in no way helpful. I will let anyone who ask me about buying anything at that particular location to either not give them any business or make sure you check and triple check what they've told you and your receipts. I don't have money to give away like that. And the Woozik speaker earplugs I purchased at that location for $24.99 was a loss of money because one earplug has stopped working thru no fault of mine. I went to put them on one day and in one side there was no sound at all. This is totally ridiculous and I must say that my first experience with MetroPCS was less than satisfying. It's left a real bad taste in my mouth. So I'd appreciate it f someone can please respond asap. Thank you

Hello My Name is Kathleen Dobson. I am a Valued Customer of Metro PCS. I paid my Phone Bill on October 03, 2017 for the Month of October. My Service was turned off on October 5, 2017 because Metro PCS sent me a message and said it was shut off due to Non Payment. I had to call Customer Service from my Daughters Cellphone because I had no other phone. I called and had the opportunity to speak with an agent they turned my service back on, however for the entire month of October my Internet has been very slow and My Hotspot does not work at all. I am on the $60.00 plan which includes unlimited data internet and text. I didn't receive any of this for the Month of October. I talked with Billy a Customer Service Representative and her Identification number is 307293, she took me through some trouble shooting procedures that helped a little. I then asked to speak to a Supervisor by the name of Mia, and her Identification number is 306666, my reference number is [protected]. My Internet is still very slow. I have no Hotspot and I am a Student in Information Technology and a Website Developer and Designer. I am extremely behind in my homework and I lost money from my work with websites due to very slow and almost no internet connection. I would like to be reinbursed with a Free Month of Service Starting in November. My Brother is a Lawyer and we are ready to take this issue to court. This is Poor and Unprofessional Service for a Customer who pays their bill every month on time.

On october 31, between 10 am and 12 pm I was on the phone with one of your representative. I called customer service and they trouble shoot my phone and the information that the rep told me to do ruin my phone. She told me to take it to an cooperate store and I did. They trouble shoot the phone and the piece was place wring which is the with trouble shooter informed me. They try to get it out and was unsuccessful and they stated the phone works but the piece was put back wrong. They requested I call your back and I did was on the phone about 2 hrs and then foundry she stated she was transferring to a manager and the phone was cut off. I kept calling back to speak to a manger and being placed on hold. Now I don't have a phone and is being continue transfer to other people. I always hear your saying your monitoring the call the rep told to put the pieces back in wrong. I would like to be compensated my phone.

Purchased a phone in april 2017... Supposed to get a $60 rebate card... They claim they mailed it... Which by the way takes 30 days... They had some bogus address i've never heard of or resided at. Then claimed they sent it again and at the right address in september 2017... Here it is october 26th 2017... No rebate sent.. Of course. I call again... They say they will mail another one.. Stop the payment o. Previous one supposedly mailed.. And it will take another 30 days... I keep calling... I explained i've been a customer for 8 years... Never once have I rebate i've ever been told I was getting... I asked if it's a scam... They promise it's not... More lies... So many phone from them in 8 years... They never last.

Cassandra henry... Dissatisfied customer

i have an issue with my lg phone I've took it to the metro store on fairfield in highpoint Nc on four different occasions I was told last time I went to come in on sunday because the person who had options to order me a new phone through lg would be in sunday. Today I entered the store like I was told to do and the guy at the store was very rude and argumentative with me the first thing out his mouth was I'm closing in 15 minutes I don't have time to help you then he said we nit giving you a phone I was trying to explain what the lady had told me and he said well come back to talk to her I was explaining to him she couldnt help me and he again became argumentative and told me to exit the store when I requested to speak to the manager he finally got the manager on the phone and he said it's sundaybwe can't help you we not gone give you a phone and you don't have insurance so I can't help you but you can buy a new phone I will be moving bothof my phones elswhere donto the treatment I received today but wanted to let you know the type of people you have representing your store

I just switched to metro last week, and the screen protector has already cracked, it didn't even fall a half of foot. I switched my service thinking metro phones would last longer. If my screen breaks within a week i should've just stayed with the phone and service i had. I don't have 40 dollars a week to replace the protector. I am very disappointed About your accessories. You expect people to spend hundreds of dollars to protect their phones. While with boost, I had the same phone 3 years and not a single crack. Within a week at metro and my screen protector is already messed up. I am seriously just thinking of going back to my old phone, at least it was durable..
Thanks, a very very dissatisfied customer!
April Howard