Metro by T-Mobile
Reviews and Complaints

I have had the worst experience with this company that I have ever (in regards to dealing with unsatisfactory service; that is)

I opened/reactivated two phone lines under an account in my name (one was for my daughter; it was in my ex-husband's name). Of course they need a pin number to access the account to transfer that number, correct? I get the number and reactivate the service on the first line.
Keep in mind that the agent at Metro has informed me that paying to reactivate the number with her over the phone or online with this cell number would be completely fine ; that she would just add both of those lines to one account (that being mine).

I decide to get off the phone and reactivate both of my lines over the Internet. My second line is now reactivated but my first line never comes on. It is still disconnected. What she fails to tell me is that the other line that didn't get reactivated has already been completely disconnected! Meaning; this phone number has been assigned to someone else! I literally just paid 30$ to a complete stranger's account! I get back on the phone and she procedes to tell me that it is MY fault; that she can't do anything for me!

I hang up the phone and get another agent on the line. He tells me that he can help by putting in a request for the payment to be transferred to my account. Service is activated and all is going ok until the next day. BOTH of my lines are disconnected and the agent says he can't find any payment stating that I have paid for these services. The money is pending in my bank account at this time and he puts in another request for payment to be transferred.

This same scenario has gone on every, single, day since March 23rd. The phones are cut off every day with them claiming I never paid! At this time, both payments have cleared the bank.

I just got back from out of town and I will be heading up to the Metropcs Store here in town. I have had the worst experience with customer service with these people in my life! Everyday from the 23rd has been a different story from a different agent; only to jerk me around. Metropcs has taken 60$ of my money and will NOT reactivate the service. It states plainly on the bank statement the dates, times, and Metropcs.

I will never deal with these people again after I settle this horrible problem !

Want to make a complaint about your metropcs rep (robert banks) at your metropcs store at 4731 apex highway 55, durham nc 27713. metropcs store# [protected] * the rep was rude and refused to provide me a receipt as he was trying to steal the money and sold me 2 improper and wrong accessories to my phone. when I complained, the rep (robert banks) became rude, went to his car and retrieved a bag, shut the door to the store, turned the music all the way loud, as I proceeded to call the durham police department. the police department showed up, and the rep then decided to produce to me receipt but refused to give me back the money for 2 wrong items that he was attempting to sell me for my phones. the accessories he was selling me was not for me phone and I complained all thru thru process, but the rep was constantly deceptive saying the device act improperly and after a few minutes that the device will be good to go. but all of this attempt was a lie by the metropcs rep (robert banks.) he threatened me several times, and seems like he was implying that he had retrieved a weapon inside a bag in his car. he then shut the door to the store while I was on the phone with the durham police department. the police told me to file a complaint with metropcs. I need someone at customer service for metropcs to immediately look at this situation at the store, because his action seems like a routine norm of bring rude to and threatening customers. complaint by retail customer hans: my contact number 202.725.3525 * I came into the store to buy some accessories, and paid cash that the rep was trying to keep for himself, and initially refused to produce a receipt. and after calling the police, he produced a receipt but the accessories offered where for the wrong phones. receipt #869613 on 4/4/17. store: metropcs store at 4731 apex highway 55, durham nc 27713. metropcs store# [protected]

I walked in to this store and there was a lady working there alone and 2 customers she was taking care of them had issues with there new phones and she was not able to fix their problem. Told them to come back tomorrow. They both left very unhappy. I was next and told her I need it to put a claim for my phone that was damage by water but I need a replacement phone. She said no problem go down to the main office in Fort Myers and 41 and they will put the claim in and give you a new phone. I went all the way to Fort Myers office and waited for my turn about 20 minutes and then to find out all I had to do is called Metro claims dept and they will overnight the phone next day.
She made me waist about 2 hours of my work time to take care of nothing.
I think if she is a new employee and does not know what she is doing she should not be left alone giving out wrong information.

I have been with metropcs for years. I recently got a new mastercard and the site will no longer accept my card. Been on the phone with *very* incompetent reps/even supervisors! that assured me that my card just needed to be "cleared" and it would happen in a few days. I have two jobs and am in school- so being on the phone every week has been incredibly difficult. Again, Im assured my card is cleared- and yet- still not taking payments and its been about 6 months. On the phone currently with a rep and just railed them for even attempting to charge me the 3$ fee to take payment. this company is not worth the hassle.

I went into the metro pcs store the other day to pay my bill. I was not told of any new charges or add one. When I got home the next day and looked through my receipts I find I was charge a $3.00 conveneance fee. Now everything I've read on line say it's a charge for the privilege of paying your bill with a credit card. But you they must tell you in advance. Now I wasn't told, not was I paying with a credit card. I paid cash. I still have receipt and every time I look at it a swear I get madder than the last time. I can't get them to respond to me . Maybe you'll have better luck.

I was also offered mail in rebate and filled out all the paperwork and scanned it and uploaded to their website. Got email confirmation that they received and I could track my rebate. Day later they sent me email saying my IMEI number was wrong. Well I thought maybe the girl in store wrote down wrong number so I checked it to my cell phone box and everything is correct. I have tried to call them and was on hold for 40+ minutes both times and then thought I would do live chat and it said it was not working at this time. Tried several times and was never working. I have now emailed them and waiting to hear back. I did call MetroPCS customer support line and told the girl on phone the issues I was having and she said not sure what was going on, she also tried to call them and held over an hour. She did give me the corporate office address which was a PO box and she suggested writing them a letter. I told her I thought this was a total scam. I started doing research about MetroPCS rebates and was surprised what I found...They have been having these rebate issues since 2013. I was reading complaint from man that had one in 2013 and then found another one in 2015. And now in 2017 again how can this company get away with doing this. They need to be stopped from doing this to customers, it is against the law too. Just can't believe they get away with this I am waiting for the class action lawsuit to happen.

I got a zte zmax pro on 3rd and I'm having problem with it the speaker is broke the phone is going in an out and I been to 5 different stores and they can't do nothing bout the phone that's unacceptable this company is a bad company and I am very upset at this company they sold me a bad phone an I can't get my refund back I'm not bout to let that happen I won't my money back it don't make since to keep replacing phone after phone no I don't won't the phone so if I don't get my money back I'm taking metro pcs to court other phone company give money back the hell with this company I don't won't a broke phone they need to get stuff right

I bought a Phone from an Authorize Metro PCS store the only reason I bought the phone is because of the 'in store' rebate. I filled out the paper work and sent in all the necessary information. I get a denial email stating that my rebate is denied because I didn't buy the phone from metropcs.com Then I come here and see that they have all type of excuses not to give people their rebate.

In the month of October 2016 we had five phones with Metro pcs. but only four phones were working. We let them know in the store and tried to get the phone to work in the store but the phone still did not work. So we took the phone off the account. Now for the next two months we were charged for five phones since the month of October in the amount of $170.00 dollars. we made a complaint about this to the 1800metropcs after going into the store with the manager. when he returned he let us know that they would take of $40.00 for this month. Our complaint is what about the other months we were plainly overcharged $40.00 per month.

Pay my phone bill on the 24th of last month they're saying I owe $59 for a cut off fee then they added another $59 100 $29 but I thought that you pay for what you use they cut my phone off so I didn't use any of it but I paid it on the 24th I don't have anything at all I don't have nothing about the phone in the store they are making up stuff and now that I call and complain my bill is up to $129 you tell me in 7 days they cut it off and keep my money that's not right

On 10/25/2016, I submitted an online rebate form to metropcs for a $50 rebate on my phone. I filled out the form completely with my contact information, imei number and my purchase receipt. They said it would take up to 12 weeks for me to receive it. After I submitted the form, I received an email with the information to track my rebate.

Today, 1/9/2017, I decided to check on my rebate and found out it was denied on 11/1/2016 and they claim a denial letter was mailed. This is a total lie, because I never received such letter.

The reason for the denial, as stated on their website, was "the receipt you submitted is not from a qualifying purchase location. " this is also a lie, because I purchased the phone from the metropcs website and I provided the same receipt I printed from their website.

I tried calling the toll free number for "rebate questions" provided on their website at 8:30am and I heard a message they were closed. The information of the website states they operate "monday-friday 7am-7pm cst". Well, it's monday 7:30am cst and they are closed. Another lie.

I finally contacted them via "live chat" and I was told the reason for the denial was because "i did not provide the imei information". Damn, another lie, because the imei was provided when I filled out the online form, which I am looking at my copy and the information provided was correct.

These lies, after lies and after lies, lead me to believe they are trying to scam their customers from their rebates. The scam seems very clear to me, because they are banking on the following:

- most people fill out the form and hope to receive their rebate within 12 weeks. The assume they are dealing with a serious and honest company.

- not everybody bothers to check the status of their rebate, because they don't have time, they have deleted the email or have misplaced the information.

- most people don't even know their rebate has been denied, because they never received the denial letter. Metropcs doesn't even send a "denial email", because most people would see it and read it.

- after 12 weeks, most people don't even remember about the rebate.

- even after knowing about a "rebate denial", some people don't want to deal with too much hassle and give up on their claim.

- metropcs has discovered the perfect recipe for a scam. That explains the 12 week processing delay.

- why don't they offer an "instant rebate" instead of putting their customers through such a hassle? The answer is simple, their scam wouldn't work.

During my "live chat" today, I had to provide the imei information again and I was told I will get my rebate in 8-12 weeks. That is absurd!

I will be filing complains with all applicable consumer protection agencies and request an investigation into metropcs rebate scam.

on nov 1 st of 2016 I paid the cellphone online and that phone number is [protected] and in the save part of that phone u can actually see the cellphone info and I paid 68.00 dollars online for that bill and on nov1st of 2016 bought a universal charger in store for 22.00 dollars that isn't worth nothing it doesn't do anything at all or even works either and wa turned off service because they called me a liar over the banking information and bank said it was posted ny the 3rd of nov of 2016 and again I had to repay the cellbill again to return service back on aand that was another 70.00 dollars and the name on this account is my maiden name and it is Roberta denk and my name on the bank information is Roberta moore because it is where the benefits come to me threw direct deposit and the card number is [removed]

Not even 1 star. I called c/s to ask about my move from FL to VA but I kept FL phone number with FL area code. I asked if I called 9-1-1 would it call FL instead of VA? The c/s rep had no clue thought that 9-1-1 was my area code. She then said I should have read my user agreement to get the answer!

Well they are located in the Philippines no wonder they don't understand what 9-1-1 is.

I went to YouTube and got the answer to my question ... step by step instructions on how to change your address for the 9-1-1-1 service to call correct EMS location.

But wait ... there's more!

I called c/s next day to tell a supervisor that their c/s reps are clueless. I explained briefly the issue and asked for a super. She put me on hold a brief time. got a few cliks and then the anoying wait music. Finally someone talked to me who had the SAME VOICE as the person I spoke to first, claiming to be a Super. I began to repeat my issue and she HANGS UP.

I waited a few mins, got cup coffee and called again to get my message to them. Nice guy took my call, listened, and put me on hold ... CALL HANGS UP.

If you want help with your phone go to a store (maybe they will help if you are under the age of 30 if not they treat you like you are mentally challenged and talk to friends on their cell phone while they are helping you).

OR

"dial" Youtube with key words for your issue.

Jus' sayin'

My complaint is about metro pcs company district manager Alicia inzunza . I whant to remain anonymous but Ull knoe who I am because in the process of my training to become manager job that I didn't want or was ready for its sad to say that I had a miscarriage for the stressful training . As working there i witness the district manager forcing or throwing extra accessories for client unaware of them knowing as I was train before ur not supposed to do that also client will come to make a complaint and she would be very rude I feel u need to send investigation for harrasment and clients and extra accessory sale to client when they bearly have to pay.

Metro PCS sales lady in Knoxville, Tn. Lied about the phone Insurance. She told me I would get a NEW phone no matter what happens to my phone! So, I damaged my phone, paid $200 and a year of Insurance payments and in the end they send me a REFURBISHED phone. Wasted two hours with 4 transfers and then in the end they said, no guarantees you would ever get a NEW phone. Don't buy the Insurance if you do purchase a phone from Metro PCS. Bait and switch and there is nothing you can do about it. They just shut down your complaint! Shame on them and yes it is a SCAM from ASURION the Insurance company. Everyone is in it together and just out to get your money!

I have never heard of metro pcs! Here is what they said:

Metropcs
2:12 pm (2 hours ago)

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Payment date:
07/01/2016
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Total amount:
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Opened acct for cell phone and was to be given 2 free phones but store had none but I was told if I purchased a phone there was a special with $50 rebate the phone was $169 and I had to take the $60 plan for one month to qualify which I did.

I just got notice that I am not getting rebate because I had to get free phones activate them then buy a phone and activate it to qualify. I did not get the free phone and now they don't want to give me the free phones or my rebate.

I have contacted them talking to different people with each person having a different story and was told by manager of the corporate store in queens, ny where I live that I should have gotten a free phone.