Metro by T-Mobile
Reviews and Complaints

On september 11, 2022 I went to metro to switch to there service the iphone 11 price was 49.99$ on display I took a picture of there display when I went today and was denied the refund for there mistake. They then overcharged me for phone cases two activation fees and phone case for 100$ so I paid 323$ for a promotion that should of been no more than 120$ the company will not fix it over the phone through email or in the store. I went to metro by tmobile on 1808 e bristol st elkhart [protected] invoice numbers are 91805 &91803 318.31$ for new customers it should be 170$ less thank you

On July 21, 2022 at 13:45pm I purchased a Samsung A03s phone from your company - Account No. [protected]. However, on September 1, 2022 at 09:44 I reported the phone stolen [protected] - IMEI: [protected]). On September 2, 2022 the thief (Alexander Nesbitt, Jr.) reactivated the phone under a new account and phone number [protected]). Upon receiving a call from Mr. Nesbitt via the stolen device, I contacted the local police to have the phone returned to me but Mr. Nesbitt refused to relinquish the phone by telling the police officer that it was a gift from me and if I wanted it back I had better take him to court. An incident report has been filed. After several attempts to obtain supporting documentation for the judge (via phone and visits to local Metro by T-Mobile dealers) I was informed on September 9, 2022 by a Customer Care Supervisor that I cannot be given any documents because I did not report the phone as stolen. I informed the "Supervisor" that I did in fact report the phone as stolen and the mistake is with your company because the operator did not annotate the account correctly by "flagging" the phone as stolen. In addition, why would I have a police officer assist me in retrieving the phone, file an incident report and petition the court for a hearing to have the phone returned or funds reimbursed to me from Mr. Nesbitt if it was not indeed stolen. The fact that the "Supervisor" is presenting this matter as my fault and not the incompetence of the Customer Care Representative who did not annotate the account accurately is highly insulting. I have been a loyal customer of Metro by T-Mobile for more than 25 years and to be insulted in this way is truly atrocious. First, Mr. Nesbitt does not and did not deny to the police officer that he is in possession of stolen property (by providing the stolen purchase receipt with my name and visa debit card number to the officer and lying to her stating he paid the monthly phone charges) is further proof of his guilt. Secondly, he also refused to give the police officer the above items. Please advise why the Customer Care Representative did not label the phone as stolen to prevent this travesty; why the stolen phone has not been "blacklisted" and why Metro by T-Mobile refuses admit that the mistake was and is a result of incompetence by your company. The loss of time and energy to this matter is most disturbing.

My name is Jasmine Savage my number is 214.315.3363. I have an additional line for my mom of 214.507.2704. On May 30, 2022 I submitted my info for the ACP discount, didn't hear anything so on June 12 or 14 I submitted it again and chatted to see what was wrong. I was told my mom's name wasn't on the account so it was denied. My mom's name was added and I submitted again, I was then told the account had her maiden name bowens in it and the cap verifier didn't. So you all removed the bowens and resubmitted. I chatted and called and was told it takes 2 billing cycles, but I told the customer service agent that you all would contact me within 5 days and I haven't heard a thing from metro. I was then told to call cap, so I'm like why when they have already approved me. The agent told me that they just put the info in and cap has to activate it. So I said well the previous number I gave in May has expired and I have a new number, which number is it. I couldn't even get a response to that because SHE DIDNT KNOW! (I THINK) YOU ALL have got to do better with customer service don't say you will respond within 5 days if that's not wht you are going to do. Every time that I have applied for this discount, I have NEVER gotten a response from Metro weather approved or denied and that's sad. And please update your agents on the ACP process I've been told it takes 2 billing cycles, then I was told it takes 30 days, then I was told it happens immediatly, now which one is it. Everyone I've talked to NEVER had the right information for me, and if I'm purchasing your product and you don't have the right information for me, what use is it for me to continue to pay for your product.

August 27, 2022 - 1:30 PM

I bought two phones at Christmas time last year. Metropcs said that between 60 and 90 days from the time of purchasing them. they said that the phones would be unlocked. Its the same thing when buying any two phones when they are unlocked and I can install the sim card in either phone without needing to speak to an agent. I couldn't get them to understand both agent/supervsor to understand that. Metropcs tied my phones imei number to whichever one had the sim card in it. The other phone would not work because Metropcs was keeping my imei number tied up if it did not contain the sim card. Without being able to switch my sim between both phones. I have had phones from your network and from other networks and I have always beeen able two switch the sim card to any phone whenever I got ready to. All the other Companys allow unlimited switching sim's between phones without speaking to an agent as long as they were paid for. If I cannot use my unlocked phones without the sim card being able to be tied to one phone and not allowing me to switch the sim card without calling Metropcs-T-mobile, then you should buy the phones back that I bought from you and allow me to move to on another phone company. Richard Smith [protected]- Home [protected] Thank You very much. I hope to hear from you very soon

my name is Nancy Peoples i have been going in circles for 2 months now calling resubmitting over and over the rep that helped was so rude her id was 502489 i asked for supervisor she kept repeating they could not help me my number is [protected] I'm approved been for 2 years so why am I paying 60 every month

its very sad how me with ssi ssa and other medical issues have to keep dealing with customer service reps that want let us speak to someone else we they are refussing the transfer us

On Sunday, August21, 2022, I went to the Metro PCS store located at 1445 Forestdale Blvd., Birmingham, AL 35214. I wanted to purchase the Samsung S21 FE but the salesperson, Aniya, talked me into purchasing the Samsung A53, stating that the price tag was lower but the performance was about the same. Since I am a current Metro customer, this would be considered an upgrade. I asked Aniya, what is the return policy? She stated that it was 14 days, but then she changed and said that I needed to bring it back at the end of the day if I wanted to return the item. I purchased the A53 with the knowledge that I could return it. Approximately 1.5 hours later, I returned to the store and told Aniya, that I wanted to return the phone and get the S21 FE and that I would pay the difference. She called the manager, who stated that I could not return the phone because it was an upgrade. Aniya told him that I had only been gone for an hour and the phone was still in excellent condition. I called customer care while I was in the store, and they told me I could return the phone. The manager told Aniiya that Customer care can’t tell him what to do because he was a franchise. His answer was a firm no. I asked Aniya, why did she tell me I could return the phone if it wasn’t true. She stated that she didn’t know that was the policy. Had I known that I could not return it, I would never have purchased the A53 with that knowledge. I would have just gone with the S21. The manager told Aniya to tell me the district manger would contact me on Monday, which she did not. I went back to the store on today (August 22) to speak with the manager, Abid, in person. He told me “she said there is nothing that could be done”. I asked him who the she was and he stated that it was Metro Customer Care. The manager was unrelenting and would not work with me. I told him, he should train his employees to not give erroneous information to the consumer if they are unsure of store policies. I also told him what Aniya told me and he said, I did not know she told you that. He then went to the computer and told me I could swap the phone but that I would have to change my phone number. He was really being unprofessional, rude and mean. I told him I had this phone number for years and wasn’t about to change it. He did not respond. I picked up the phone, left the store and called customer care again to verify if what the manager said was true- about me having to change my number. She confirmed my suspicions and said that he was wrong. I am appalled at the treatment that I received from management. I was disappointed, tired and in the end upset that he would lie about T-Mobile’s policies as a whole. I would and am requesting a swift resolution to this simple problem that could have been resolved easily if the proper management was in place. This was a horrific experience

T. Turner [protected]

Somehow I have no access to my account. My phone is off...I've been paid up..have had this service for FIVE YEARS...as of Aug 4th, I no longer can access my account.

My phone SAYS IT IS ACTIVE...yet it is not. I have lost my phone numbers...and email...everything do to this...AFTER OVER 5 YEARS of the same two numbers.

My name is Stacy Laforge.

My two numbers were [protected] [protected]

I am filing complaint against Metro PCS guilty of illegal business practices failure to provide agreed services upon payment. Metro PCS is blacklisting customers while claiming insurance on a 'lost or stolen' phone scam leaving customer robbed and violated without access to network paid for!?Furthermore by Metro PCS claiming 'lost or stolen' phone it fraudulently reports you to collections claiming delinquency in your credit history to harass and shake customers down for money. Metro PCS is a fraud guilty criminal masquerading as a mobile service. Also Metro PCS customer service department is outsourced in the Philippine's collecting customer data it is useless to get network help or speak to actual customer service sometimes you can hear babies or chickens in the background.

I have been a customer for over 8 years, I have a small LG flip phone which I hate to part with but they tell me 3G will be gone soon. I went in to do my up grade and was told I had to pay $134 for another flip phone.. why is this.. I would rather not have a smart phone I am 76 and I drop things if I drop one of those phones it cost a lot to repair..

Anne Pellette

[protected]@aol.com

[protected]

thank you

I purchase a company at (Metro PCS) on 9180 W State Road 84, Davie, Florida 33324 954.839.2542. I spoke to the insurance company, phone was mailed and returned due to open box. In the open box was cell phone and card. I have reason to believe my information was given out. Be advised, I don't have proof. That is the reason I need my information to be checked out. I witness several employees in and out of the back when I had to give personal information reference the telephone number as well as the pin...At the time the information was given out no other customers was close by to hear the conversation.

I have been experiencing a lot of drop calls to no service for a whole day in a half at times. This is an inconvenience.I have important calls and it is embarassing for my phone to drop call. In event of emergency I may not be able to call 911. This is my only phone right now and it is really disappointing to have no service or call drops. Not able to gps. Unacceptable.

On July 08, 2022 I drove around 40 miles to the nearest Metro by T-Mobile store to switch carriers. I was there for 3 hours because Metro by T-Mobile was having an extensive time porting my phone number. It was after 8:30pm before I was able to leave the store and drive back home almost 40 miles. I was forced to trade in my iPhone 11 because they decided to upcharge me and I only brought $200 with me. I was told I would not pay no more than $130 but I ended up having to pay $177 and that's after my credit of $175 for my iPhone. Once I got home I looked at my receipt and realized I was charged for a phone case and screen protector when I was told they were free, I was charged for a new phone number even though I did not receive a new phone number and I did not receive my phone at the 49.99 price. Ever since that day I have had issues with incoming and outgoing calls being blocked, incoming and outgoing text messages being blocked, my phone giving a notification that it is not registered to a Network. I've now lost 5G access some how. I've contacted Metro by T-Mobile multiple times 18 times on my phone, multiple chats and multiple times via my landline. Nothing has been fixed. This issues is still persistent and Metro by T-Mobile will not help me what so ever.

Hi I was in the metro store in warwick on Saturday late afternoon when going to enter the store the employee named frank was outside smoking marijuana. When I’m then store he was very aggressive towards me and made me feel uncomfortable. I’ve never had a issue at this location before and it has always been the best store for me to get good customer service. After experiencing what I went threw on Saturday I will not being going back there.

I purchased a phone and paid cash for the phone, they added another phone number to my account they locked it for 180 days, I want the phone unlocked today the Government is sending me a phone for free and I would like to use it, I have been with Metro for 15 years never missed a payment. I want my phone unlocked and they are saying NO. this is not ok with me it's my phone.

I purchased a new iPhone SE 2020 June fourth 2022 I have had issues from day one I only have two bars I lose data I cannot make calls my text messages are a couple hours late I have contacted MetroPCS by T-Mobile more than six times they have reset my phone they have refreshed my phone they said they put me on another tower but nothing is working I only have right now one bar on my phone I have contacted T-Mobile metro with no resolution I have contacted them almost every week since I first purchased the phone and I’m still having the same issue please can I get some help with this cell phone

For the 2nd time I have tried paying the bill online for my daughter to avoid the extra charge at the store and it will not take any form of payment...debit, credit card (Visa or Mastercard) I had this happened when I was your customer and I totally switch and went with someone else. This is unacceptable, frustrating and so inconvenient. Each month (2 now) I try to use Express Pay online as I did for over a year with my old bank account and old credit card. Each month I end up frustrated and going into the store again to pay. This is BS! When it's time for a new phone, it's time to say goodbye Metro PCS.

Hello,

Not trying to complain but my internet for the last 3 weeks is pitiful at best! I have 2 hotspots and both drag below 2meg down.

I'm only asking for 10 meg down, please.

There is an issue with hot spot top ups, at first I was just paying for the 2gb for $5, but then I found out you can do a 10gb for $20, so ANY AND EVERY TIME I try to top up, it lets me do everything, then when I go to pay, it will give me a message that says "DARN IT! ... (Something about maximum numbers of payments in 24hrs)" yet that will be my first attempt, BUT it's due immediately & if you don't pay it, it suspends your service... So pretty much it won't let me pay but then suspends my service for non payment... Something needs to be done about this bc I go thru this once a week... I'm a long time customer that's honestly getting frustrated over this specific thing enough to want to change services... Plz do something for this. I can't be the only one that this happens too. It's very frustrating when you have the money & everything is good except the app won't let you pay but cuts the service off

I purchased a team mobile revvl V a couple of weeks ago. It was an upgrade, well it was the worst 80 bucks I ever spent, and am still consistently disappointed everyday in what I use everyday, almost all day, my phone.

When receiving a text message, it notifies me 100 times, even 6 hours later, my phone will notify of a text, that was 6 hrs ago. Very annoying! Also, it is so super sensitive to touch. I butt dial people all day, I conference call them when I dont ever even use that feature, again, there are parts gf my life I want private, but instead, my mother just heard. ugh! I have tried a screen proterctor to maybe de-sensitive the touch. It has not worked.

I could go on with other complaints, but those are my major 2 ones.

Please if someone could get back to me, my name is

Jennifer Millar

[protected]

[protected]@gmail.com

Metro customer for over 10 years

Thank you

Consumer Complaints*Metro T-Mobile* Assurant*OnePlus Nord 100*(#1)

June 8, 2022

*OnePlus Nord 100*

5/30/22*Case ID: [protected]

6/6/22*Case ID: [protected]

6/3/22*Case ID: [protected]

6/9/22*Case ID: [protected]

6/9/22*Case ID: [protected]

6/9/22*Case ID: [protected]

*Metro T-Mobile*

1/8/22

1/18/22

1/20/22

2/1/22

5/8/22

5/23/22

6/12/22

6/24/22

*Assurant, Inc*

5/27/22

Reference Claim #

([protected])

5/29/22

Reference Claim #

([protected])

5/30/22

Reference Claim #

([protected])

It’s unacceptable & very unprofessional to not respond to any of my complaints to Nord 100, Assurant, & Metro T-Mobile.

I stand by my requests, please comply with them. I never received a n email, phone call, or physical letter from each company listed in this email message. Why?

I look forward to hearing from you very soon. I appreciate your time & attention to this matter.