Metro by T-Mobile
Reviews and Complaints

Somehow I have no access to my account. My phone is off...I've been paid up..have had this service for FIVE YEARS...as of Aug 4th, I no longer can access my account.

My phone SAYS IT IS ACTIVE...yet it is not. I have lost my phone numbers...and email...everything do to this...AFTER OVER 5 YEARS of the same two numbers.

My name is Stacy Laforge.

My two numbers were [protected] [protected]

I am filing complaint against Metro PCS guilty of illegal business practices failure to provide agreed services upon payment. Metro PCS is blacklisting customers while claiming insurance on a 'lost or stolen' phone scam leaving customer robbed and violated without access to network paid for!?Furthermore by Metro PCS claiming 'lost or stolen' phone it fraudulently reports you to collections claiming delinquency in your credit history to harass and shake customers down for money. Metro PCS is a fraud guilty criminal masquerading as a mobile service. Also Metro PCS customer service department is outsourced in the Philippine's collecting customer data it is useless to get network help or speak to actual customer service sometimes you can hear babies or chickens in the background.

I have been a customer for over 8 years, I have a small LG flip phone which I hate to part with but they tell me 3G will be gone soon. I went in to do my up grade and was told I had to pay $134 for another flip phone.. why is this.. I would rather not have a smart phone I am 76 and I drop things if I drop one of those phones it cost a lot to repair..

Anne Pellette

[protected]@aol.com

[protected]

thank you

I purchase a company at (Metro PCS) on 9180 W State Road 84, Davie, Florida 33324 954.839.2542. I spoke to the insurance company, phone was mailed and returned due to open box. In the open box was cell phone and card. I have reason to believe my information was given out. Be advised, I don't have proof. That is the reason I need my information to be checked out. I witness several employees in and out of the back when I had to give personal information reference the telephone number as well as the pin...At the time the information was given out no other customers was close by to hear the conversation.

I have been experiencing a lot of drop calls to no service for a whole day in a half at times. This is an inconvenience.I have important calls and it is embarassing for my phone to drop call. In event of emergency I may not be able to call 911. This is my only phone right now and it is really disappointing to have no service or call drops. Not able to gps. Unacceptable.

On July 08, 2022 I drove around 40 miles to the nearest Metro by T-Mobile store to switch carriers. I was there for 3 hours because Metro by T-Mobile was having an extensive time porting my phone number. It was after 8:30pm before I was able to leave the store and drive back home almost 40 miles. I was forced to trade in my iPhone 11 because they decided to upcharge me and I only brought $200 with me. I was told I would not pay no more than $130 but I ended up having to pay $177 and that's after my credit of $175 for my iPhone. Once I got home I looked at my receipt and realized I was charged for a phone case and screen protector when I was told they were free, I was charged for a new phone number even though I did not receive a new phone number and I did not receive my phone at the 49.99 price. Ever since that day I have had issues with incoming and outgoing calls being blocked, incoming and outgoing text messages being blocked, my phone giving a notification that it is not registered to a Network. I've now lost 5G access some how. I've contacted Metro by T-Mobile multiple times 18 times on my phone, multiple chats and multiple times via my landline. Nothing has been fixed. This issues is still persistent and Metro by T-Mobile will not help me what so ever.

Hi I was in the metro store in warwick on Saturday late afternoon when going to enter the store the employee named frank was outside smoking marijuana. When I’m then store he was very aggressive towards me and made me feel uncomfortable. I’ve never had a issue at this location before and it has always been the best store for me to get good customer service. After experiencing what I went threw on Saturday I will not being going back there.

I purchased a phone and paid cash for the phone, they added another phone number to my account they locked it for 180 days, I want the phone unlocked today the Government is sending me a phone for free and I would like to use it, I have been with Metro for 15 years never missed a payment. I want my phone unlocked and they are saying NO. this is not ok with me it's my phone.

I purchased a new iPhone SE 2020 June fourth 2022 I have had issues from day one I only have two bars I lose data I cannot make calls my text messages are a couple hours late I have contacted MetroPCS by T-Mobile more than six times they have reset my phone they have refreshed my phone they said they put me on another tower but nothing is working I only have right now one bar on my phone I have contacted T-Mobile metro with no resolution I have contacted them almost every week since I first purchased the phone and I’m still having the same issue please can I get some help with this cell phone

For the 2nd time I have tried paying the bill online for my daughter to avoid the extra charge at the store and it will not take any form of payment...debit, credit card (Visa or Mastercard) I had this happened when I was your customer and I totally switch and went with someone else. This is unacceptable, frustrating and so inconvenient. Each month (2 now) I try to use Express Pay online as I did for over a year with my old bank account and old credit card. Each month I end up frustrated and going into the store again to pay. This is BS! When it's time for a new phone, it's time to say goodbye Metro PCS.

Hello,

Not trying to complain but my internet for the last 3 weeks is pitiful at best! I have 2 hotspots and both drag below 2meg down.

I'm only asking for 10 meg down, please.

There is an issue with hot spot top ups, at first I was just paying for the 2gb for $5, but then I found out you can do a 10gb for $20, so ANY AND EVERY TIME I try to top up, it lets me do everything, then when I go to pay, it will give me a message that says "DARN IT! ... (Something about maximum numbers of payments in 24hrs)" yet that will be my first attempt, BUT it's due immediately & if you don't pay it, it suspends your service... So pretty much it won't let me pay but then suspends my service for non payment... Something needs to be done about this bc I go thru this once a week... I'm a long time customer that's honestly getting frustrated over this specific thing enough to want to change services... Plz do something for this. I can't be the only one that this happens too. It's very frustrating when you have the money & everything is good except the app won't let you pay but cuts the service off

I purchased a team mobile revvl V a couple of weeks ago. It was an upgrade, well it was the worst 80 bucks I ever spent, and am still consistently disappointed everyday in what I use everyday, almost all day, my phone.

When receiving a text message, it notifies me 100 times, even 6 hours later, my phone will notify of a text, that was 6 hrs ago. Very annoying! Also, it is so super sensitive to touch. I butt dial people all day, I conference call them when I dont ever even use that feature, again, there are parts gf my life I want private, but instead, my mother just heard. ugh! I have tried a screen proterctor to maybe de-sensitive the touch. It has not worked.

I could go on with other complaints, but those are my major 2 ones.

Please if someone could get back to me, my name is

Jennifer Millar

[protected]

[protected]@gmail.com

Metro customer for over 10 years

Thank you

Consumer Complaints*Metro T-Mobile* Assurant*OnePlus Nord 100*(#1)

June 8, 2022

*OnePlus Nord 100*

5/30/22*Case ID: [protected]

6/6/22*Case ID: [protected]

6/3/22*Case ID: [protected]

6/9/22*Case ID: [protected]

6/9/22*Case ID: [protected]

6/9/22*Case ID: [protected]

*Metro T-Mobile*

1/8/22

1/18/22

1/20/22

2/1/22

5/8/22

5/23/22

6/12/22

6/24/22

*Assurant, Inc*

5/27/22

Reference Claim #

([protected])

5/29/22

Reference Claim #

([protected])

5/30/22

Reference Claim #

([protected])

It’s unacceptable & very unprofessional to not respond to any of my complaints to Nord 100, Assurant, & Metro T-Mobile.

I stand by my requests, please comply with them. I never received a n email, phone call, or physical letter from each company listed in this email message. Why?

I look forward to hearing from you very soon. I appreciate your time & attention to this matter.

Hi my name is Gloria Salayandia. I went to your store metropcs in the south of Roswell to get new service. I ported 5 numbers so I was told i could get 4 free phones and one phone upgrade. During my purchase I was never informed by the clerk of your policy. Last night I was looking into the phones and found out the service was bad. There was no connection or weak connection on calls and internet. This morning I went the shop metro pcs to return the phones and was teyimg to get my money back. The clerk that helped me seems fairly new so the supervisor i assumed was there and started helping her with my return. She informed me that i could only get 70 something dollars back. I told her I gave her close to 370.00 the night before and then she started to explain to me about the policies. Then I explained to her how unfair that was that i could not understand how they could just keep 300 dollars of my money over night. Told her that was wrong on the company that they should not do that. Then the supervisor started overreacting and told me to stop being rude. I told her what is rude is that your company took 300 dollars off of me with no service and nothing in return for that money. So she called Anna another supervisor Anna told me the same thing I told Anna the same thing that that is just plain wrong. So the heavy set lady in the shop you. An ask the attending clerk who she is. Started off telling me that I could leave the store and go to the other store. "I should have to begin when I was looking to port my lines if i would have known how irrational and unprofessional those people in the south store are not only with me as i found out later. Well to make a long story short I told them i changed my mind I wanted to keep the service and my phones to see if i could work out first with someone else in the company. The heavy set lady said no you came here so we are doing what you told us. Did not give me a choice to keep the service until i could resolve this any other way. I even told her that I could start a civil law suit to get my money back. Thats when she went bolistic and started calling me dumb.after she offended me first I told her other things as she offended me as well. Then when i resolved my money back issue with customer service by calling them and explaining to them what had happened customer service told me that they opened a case for me and to go back to the store and get my money back my full refund. I went back and that heavy set lady again came out from the back and threatened to call the police on me saying I was never allowed in their store. It is sad and embarrassing that customer service has gone so bad with people like that working for metro. A public place. So I am writing this to you still hopping to get this resolved. I paid for a service that was not provided for me. Paid for connection for this month with no phones cause they kept them. Also they lied to me telling me i could port my old numbers just with my pin and account number. They gave me the wrong pin. So by now I lost my needed old numbers for my business. Let me know as soon as you can what you will do and can do about this. I know for a fact i have not been the only one who has been treated horribly by the supervisor employees in the south store. Thank you

I have had my son's phone plan for a year. I was told when I bought it to pay online because it was free. However I was just charged $3.99 and it was under cti not metro pcs to pay then it said $51.49 to proceed with payment which was declined because they just charged my son's card $3.99 for no reason. We do this every month and this is not a thing. So kindly reverse that now. We will be calling the ic3 fbi fraud unit to turn you in for scamming customers when our contracts say different my kids number is [protected] fix this issue now or I'll have my bank flag all payments by your company as fraud

On 04/05/2022, I entered a Metro by T-Mobile store in Moreno Valley to inquire about there phones and rate plans. I was planning to leave T-Mobile (after 15 years) and transfer to Metro. I realize they are technically the same, but their rate plans were quite a bit cheaper than what I was paying.

It was late in the evening approximately 6:30pm and during our visit the sales person stated that we could get any phone for free (but had to pay taxes on the total cost of device), and only had to keep it active for 90 days before I could get it unlocked and then I could get a different phone. My girlfriend and I wanted an iPhone but they had none available, so we chose a couple of the low quality phones they had on hand.

Then she says, we need to purchase one accessory with the phones. I choose 2 phone chargers and asked how much they were to which she replied “I don’t know I have to check” and go thru the process of checking out. she says I need to pay the service fee in order to get my account up and running in order to complete the porting of my number. I paid the outrageous amount of $260 and immediately after paying, I was being rushed by the store employees since it was already 7pm and store was closing.

The employee said it was too late to port the number over and she says that I couldn’t take the device with me (or any accessories), due to the current status of my account and I would have to return the next day.

I got home reviewed the receipt and noticed that the phone chargers were $40 each and there was also a phone case for $40 which totalled $120 for accessories.

I returned the next day and told the employee that I didn’t want to get the (Free) phone any longer and I was going to just stay with my currently unlocked iPhone XR. She says that she can only refund me the taxes ($20 for the phone), but the accessories aren’t refundable. I told her that I don’t have any of the accessories or the phone and she still had in her possession. She said that we needed to go thru with the porting of the number before we can begin the $20 refund.

I was livid. I wasn’t going to let her try to rip me off for $120 in accessories (that I do not have, nor have I ever had possession of), so I refused to assist in the porting process and said I will return when the manager is back.

I returned 3 days later when a manager was present and she confirmed that she wouldn’t be refunding any of the money and she gave me the corporate office address.

I went to corporate office and spoke with them regarding this refund and the employee at corporate asked me to return when they had a manager present. I then returned the following day, just to have the manager tell me that they couldn’t do anything and it was a franchise store which they have no control over.

I never received my device, never got my number ported, never got any accessories and never got any service.

Now I’m $260 poorer than before and after 2 months without resolution, I have not been able to get anyone to help me in getting my refund even after multiple attempts with customer service via phone calls.

I don’t know what to do now.

Hotspot internet is down. Any help would be appreciated. Thanks!

I went to her store in oak ridge tn on June 2 2022 for her to fix my phone because my screen got broken and I had to get another one. So l go to Wal mart and get one and I explained to her what was going on so she says yes I can fix that for you if you have the sim card that came out of my original phone that I got from them so she started working on it then she couldn't get into the account so when she did said I owed 84.00 so she takes that off my card before

She does anything about working on my phone so when she did start working on it she had to call her tech people she got that straighten out she started messing with her computer for about 15 or 20 minutes and she said I'm so sorry but your phones locked up so now I have no phone and paid for another month of service and I don't have a phone so what do I think should happen l should get a 100.00 and

A free phone because Nicole locked it up to straight with a brand new phone plus she took money off my card so I don't have the money to go out and buy another phone cause they to expensive...

I've been with Metro PCS for years and had no major problems until now - since the plandemic their 'customer service' has gone down the toilet. Perhaps they can't find good people since then, but there's no excuse for the incompetent and unprofessional staff they now have - who is hiring these [censored]s?

A few months ago I purchased an unlocked Moto G Stylus through eBay; it has the storage capacity I need, and I wanted a phone without all the bloatware that Metro adds to theirs - not to metion it was much cheaper! I went to the Metro store in Ft. Oglethorpe GA to have it activated, and was told they couldn't guarantee it would work on their network. They suggested I buy an SD card to expand my storage if I didn't want to buy the phone through them, so I did and returned the eBay phone. My old phone was working fine until recently - suddenly apps are greyed out, I can't take or send pictures, and in settings it says the SD card is corrupted. I returned to this store on Battlefield Parkway, which is where I first purchased the phone I've been using, and the woman at the counter looked at the phone and said, "Oh, the SD card is corrupted." Hey, tell me something I don't know! I asked her what caused that, and her response was priceless: "I don't know anything about SD cards." She turned to her co-worker and asked him, and he said he didn't know anything about SD cards either. I pressed on (even though I suspected it was futile to do so) and pointed out that some of the app icons were greyed out and couldn't be used and asked if she knew what caused that; she actually told me that "you can't put apps on SD cards." Seriously? I'D BEEN USING APPS ON THE SD CARD FOR MONTHS! I asked about another employee who worked there and who was reasonably knowledgable, thinking I'd come back when he was in, and was told he's no longer with the company. I guess the good people go elsewhere! OK, so much for the phone... I asked her how to send messages on the tablet I had gotten from them. She said, "Oh, you can't send messages on the tablet, they're just for customer service messages." Once again - WRONG! I looked on the internet when I got home, and there is indeed a way to do it.

And these losers are the face of Metro? (Not to mention, the fact that the woman's arm/hand was tattooed with bones so they looked like a skelton was not only unprofessional, it was rather disconcerting.) She told me to drive over to the Rossville store because someone there might know what to do. Sure, I'll drive to a store in a bad area because after all, my time isn't worth anything and gas is soooo cheap!

I did indeed drive... to another cell phone company! I've switched carriers, and am done with Metro. Given the abysmal treatment I received and utter lack of training and unprofessionalism of Metro's employees, I suspect it won't be long before this company is out of business or absorbed by another carrier.

STAY AWAY!