CB Satellite and Cable TV MultiChoice Africa / DSTV dstv service

MultiChoice Africa / DSTV review: dstv service

Verons of ZA

Oct 26, 2019 5:48 am EDT

Verified customer

Over the past 2 days dstv has disconnected my package however on no fault of mine. I rang dstv and spent 30mins the first day. When they told me they see the error and it was fault of dstv. But told me to pay R125 which I did. Only to be cut off the next day. I call in the next day and spend 35 mins on the phone with a lady.Thandeka who does not provide any assistance. Puts me on hold and does not return. I then cut the call and rang again to find out that all management are in a meeting and their systems are offline. My dstv is still not connected. I am not even close to my pay deadline. But I have been disconnected twice and charged reconnection. Further to this the durban call centre has been no help. Rude arrogant staff who cannot help. No managers no supervisors. Poor customer service. 20mins later I still await dstv to call me. Very disappointed with the service I have received yet we paying for packages that you don't get proper service on.

MultiChoice Africa / DSTV - account payments 69

Resolved

MultiChoice Africa / DSTV - multichoice not explaining true conditions of dstv explora price lock contract deal 22

MultiChoice Africa / DSTV - sexual activity on cartoon network 4

MultiChoice Africa / DSTV - reconnection fees 8

MultiChoice Africa / DSTV - dstv accounts 1

Resolved

MultiChoice Africa / DSTV - I changed our account and banking details. I was not informed that we had to cancel the former acccount I TOOK THAT FOR GRANTED

MultiChoice Africa / DSTV - re-runs

MultiChoice Africa / DSTV - refund 2

MultiChoice Africa / DSTV - call center 4

MultiChoice Africa / DSTV - Double payment of monthly subscription

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MultiChoice Africa / DSTV contacts

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