MultiChoice Africa / DSTV
Reviews and Complaints

I was on price lock for a year. The decoder broke and I had to replace it with a new one. The next month I noticed you took me of price lock. I phoned your help line numerous times. No one could assist me. I phoned a land line. They also could not help. They provided me with a SMS number. They would phone within three days. That also didn't happen. According to me this is breach of contract from your side. I can't believe there is no one in your organization that can't assist.

I called into the Johannesburg call centre on the 04th November to enquire about the premium and my request to downgrade from premium to compact plus.

I must say that the customer care consultant I spoke as utterly disrespectful to a point where i had to tell her she was rude. She answered the call while chatting to friends and I could hear the headsets adjusting, she would interrupt me, and was very abrupt. if this is the kind of service we going to get when calling the call centre then I would rather never call again, customer service is what I have heard people complain about when calling multichoice but to experience it myself was rather disappointing.

Consultant name: Naslin Chetty
My ID number: [protected]
Contact details: [protected]

about 2-3 months back i decided i am not going to pay my dstv services as i cant afford them at the moment.

i then started receiving calls from a company called Blake and associates debt collectors. my services are closed and I'm not using dstv at the moment.

firstly, why wasn't i notified by multichoice as their customer that even if services are closed i need to notify them that i don't need the services?

secondly: why must i pay for services that I'm not using?

this is my name and reputation that we talking about and i plan to keep it clean.

On the 2nd of November 2019 between 9:00 and 11:00 I called Dstv / Multichoice to open a Dstv new account and spoke to a pathetic and arrogant call center agent introduced himself as Thabo Mie. This agent asked me if I read the terms and conditions of opening a new account when I answered which ones. He then said I should go and read the Ts & Cs before opening a new account. The alleged terms and conditions were in fact read to me by the person who installed the receiver. Thabo Mie failed to explain to me where to find his alleged terms and conditions. I then asked this Thabo Mie if he refusing to provide me with the service and he kept on saying I must call again when I have read the terms and conditions. I insisted that I read them if he was referring to the blue or green small form that I went through with the installer. Thabo Mie continued to refuse to service me and become arrogant without even listening to what I was saying. He then ended my call without providing the service that I requested.

My account details are [protected] on the 12 October 2019 on whats up App i inquired regarding an upgrade, and the respond was that i should pay R452.26 on the same day then i called the call center regarding the upgrade, however on the App i did not confirm as it required confirmation. i was then advised that it is better to do an upgrade on my payment date because it will give me the correct amount. the person who was assisting me said i should check if my channels are still the same or changed. but they were still the same and she said on her side it shows ''Upgrade Pending'' but because the channels are still the same all seems well i can then wait until month end and do the upgrade, and after thatthe whole week all channels were ok still on dstv family. but on the 21 monday wenoticed that channels were added, called the call center and i was told that the matter has been escalated to the relevant department and they will give me a call within 24hrs i kept calling the call center but it was not of good use as i was not able to get help noe did i received the call. i would like to upgrade from dstv family R265 to dstv compact R399 i did not confirm any upgrade nor did i confirm on whats up. so please advise becauseat the moment it says i owe R1159.96 of which i do not afford.

My name is thandi i called multichoice on the 1st of November to query our account as the balance appears to be wrong, our account is [protected] the lady that was assisting me put me on hold for more than 40 minutes which I believe is unacceptable and very unprofessional i was on hold until my airtime ran out I called again and the second lady was also very rude im not happy with the service recieved from multichoice it's disgusting, and please rectify the balance on my account before i cancel my subscription with u guys

I would like to migrate but the call centre can not help me. There are nobody in that office that can assist me with my migration.
The lady is the call centre also tells me that she will not be able to help me.
I must make use of the SMS line, but surprise! It does not work.
Every time I SMS I get a Failed reply.
When I tell her this she said her hands are tied.
It looks like Multichoice does not need any business anymore. I suppose that they have enough money.
The people in the call centre are very rude and unhelpful. This is now the third time I phoned.
What do they want me to do? Multichoice's staff is useless.

!
I applied for price lock and after 48 hours my pvr function is still not working after many calls to your call center. Nobody phones back, nobody can assist and the price lock department don't get back to me even f I leave a message

Can anybody with some knowledge please phone me back and sort out my pvr function

?

My Account was disconnected on Monday I immediately made a payment of R350 via my fnb app. my service was reconnected without PVR functions. I have been calling multichoice the whole week and they still cant assist me. I called on 01/11/2019 spoke to Thulisiwe she advised me that I need to pay R25. I Paid R30. Then I called back and spoke to Brenda. She tried to assist but still nothing. All I hear is that the matter has been escalated. No feedback from a manager or supervisor. if I don't call for progress then I wont know anything. dstv service sucks. Netflix anyday

Customer [protected],
Reference No. [protected]-C1
Good day, i just like to raise the unhappiness i have experienced. On the 20 October i upgraded to the premium bouquet, and i was informed that i could make payment on the next billing date, which will be the 03/11/2019, however, i was disconnected yesterday. i tried calling the call centre from
07h00
16h30
17h00 - requested the supervisor (immaculate) to contact me and was not contacted.
18h30
19h45, still not assisted.
i did request that the recording of the 20/10/2019 be pulled out and prove that i was not wrong as to what happened. i am not prepared to pay for yesterday, and the reconnection, as this was not my fault. i was also told that i should have made payment 24hrs after upgrading, however the system only cut out my services 10days later. I humbly request that someone contact me, and rectify the situation ASAP.

regards
Vikash

i have price lock contract for 24 months for R959.00 on the 31-08-2019 multichoice debited my account for R1040.81 spoke to call centre they said they would escalate the complaint and someone would call me on the 30-09 they debited R938.13 on the 31 -10
they debited me R959.00 when They told I owned R870.00 I have spent a total of around 20 min on a cell phone trying to sort this out with no success.
regards mark jones id [protected]

I was billed r2607 last month incorrectly and have phoned the call center numerous times. There is no supervisor or manager available or you get put on hold indefinately. Call center lady can see it is an incorrect billing but no refund can be made and now they want to debit my account again. This is theft and fraud an no person to take responsibility. Better off cancelling all transactions with multi choice as the company has no management in place and are criminals. I will be looking for ways to take these criminals to court as this is a company that takes customers money and does not care about rectifying there mistakes.
Jean-pierre griffin [protected]

Hi good Day
My name is Fazlin, i have not been with Multichoice for more than 2 years, however i have been billed via debit order which i did not request! I would like to know who authorised this reconnection debit order as i was billed and service fees charged to me from my bank which i Feel You should pay as i did not request any service from you.
Proof of that will be no voice calls as i never called and i would appreciate evidence thereof if you say so.
Else i will have to take this to the Press as well as take further steps, as this is Fraud.

No permission was granted.
I would like to be reimbursed for this immediately .
I called spoke to Nomkazi reference 26438861i131.

Nobody has since called or emailed me with any feedback to this matter of which is fraud.
Taking from someones account and debit fee and service fee charged to me, WHICH I NEVER REQUESTED... This is disgusting.

I hope to just get a response on this matter urgently.

REGARDS
email address and contact number was provided to Nomkazi at Multichoice cape Town.

Pathetic service always from call center agents. Very unprofessional, constantly need to call back because I am put on hold for long periods of time. Agents are unable to return calls and customers do not have access to free calls to wait on hold with these agents. I am a loyal DSTV customer but due to constant issues I am thinking of switching to another service provider to avoid all this hassle.

On numerous occasions I have been disconnected although my account is not in arrears.

I hope a well informed agent gets back to me to resolve this. I am at this stage very disappointed and irritated with this service that I am receiving.

Viloshini [protected]

I always pay my DSTV premium via EFT transfer every month on 26th .
I have paid on 26th and today I get cut off 30th .
When I called in I was put on hold for almost 30minutes.
I called back and the same happens for 20 minutes
I requested to speak to a team leader but to no avail.
I was told by call centre agent systems are slow .
If there was a Increase of some sort why was I not called or sent out a communication?
Utterly disgusted with the service of this service provider .

I have been on a Compact Plus package since 2018. I pay via EFT on the 2nd of every month. On 20 October 2019 I requested my package to be ugraded to Premium package in order to be able view the Rugby World Cup. I agreed for an upgrade after being informed that it will cost me R120.00 to upgrade with an option to downgrade on the 1st of the following month should I wish to do so. To my surprise on 30 October 2019 my Dstv was disconnectdd, when I contacted Dstv call centre I got different explanations but the last Agent told me my account was outstanding. I requested my matter to be escalated to the Complaints department as I felt I was misinformed when I upgraded my package. I then later received an sms notifying me that I needed to pay R1, 073.00 in order to be reconnected, yet my payment date is the 2nd of every month. So I am left with nothing to watch since I have not received a call from the Dstv complaints department. This is very disappointing.

I subscribed to dstv pricelock in august and my services were activated on the 23 of august but on the 5th day after activation my services were disconnected i called in to find out what the problem was and i was told that they were reconnecting it and they would escalate the problem because my funds were not allocated to my explora but after that call on the 5th day my services were disconnected again i called and i was told the same thing as previously ever since i have been having the same problem everytime on the 5th day i have to call for reconnection and being told that it is being escalated but nothing is being done

29 October 2019
22 :00
Ms K THomas [protected])

I had saw on the internet that you can add on an indian bouquet to any subscription the first consultant confirmed it and also gave me amount needed to pay I have then did a eft and waited for my service to be connected and I then phone a consultant again who then gave me alot of crap saying I cant have an indan as a add on and instead of apologizing he had time to give a few moments of silence dstv is becoming a problem because they are always give you bad service I would like money to be refund

Seun an accredited installer for DSTV
tshontifl@gmail.com. This installer was across the road doing an installation at a shop and we know he also does work for Pep Stores. We approached him to install a Explora in one of our rooms, as we have a guest house. For 6 days he promised every day that he will be there that day to install. He eventually he came on Saturday on 26th of October. After being busy for almost 4hours he could not get the other 2 decoders to play, only the Explora worked. He wanted to leave at this point as he had already spent 3 hours, but he wanted his full payment for the job, "as we had to meet him half way", even though the other decoders did not work. He will then come and fix the problem on Monday. I informed him that he could not leave the decoders off as we have guests. He finally phoned the Bloemfontein branch from our phone and the agent helped him to get the other to decoders to work. We paid him R2000 in cash, but he could not give a receipt, as he forgot his book in Aliwal North. About 10 minutes after he left we changed channels and both secondary decoders gave errors. I phoned the Bloemfontein agents again and they explained that there is no hart beat between the Explora and the other decoders, and that it could be due to the fact that there is no dyplexer unit. The then took all settings back to the previous settings, leaving out the Explora. Upon phoning him with the problem he told us that there is no need for a dyplexer, only the LNB cable. He would come on Monday and correct the connection. Monday came and went and he promised Tuesday by 10am. At 11am he promised during the day, yet he still has not phoned or came to fix this problem. He has an extremely unprofessional and has no respect for the fact that this is a business that offers DSTV as part of their package to clients.