MultiChoice Africa / DSTV
Reviews and Complaints

I am writing the review so that multichoice and pricleock knows that I have laid a formal complaint with the ombudsman.I have been paying my account each month...when They debit me R 300 or R400 more I would reverse the payment and make the correct payment each month.I have go through with the consultants step by step showing directing the payment trail.And still ahhh sorry neh but we need to escalate to price lock and now I don't have any viewing and I have to wait 24 to 48 hours before someone calls me.This is disgusting.The way you treat your customers..when my contract is finished i will be finished as well.Terrible service.

Am flipping furious with this incompetent Evelyn Ramonyai at DSTV call center, she lied to me and said her boss will call me because she is in a meeting and further than that she does not want to refund my money after paying they still cut my services. She further lied to me and said she will send me an email saying an email will be send confirming that her boss is in a meeting at 4pm and I will not get a refund even when after a paid. Reference number: [protected]-I13 I need my money now please.

I took a pricelock package about a year ago which was debiting a fixed amount for a few months after which it started rising. This amount has gone from R540 to this month R1400 which is ridiculous. The consultant tells me that I have another package active that's being deducted which is not right because before I took price lock I had a compact decoder which I was paying for manually. I never instructed anyone from multichoice to debit my compact account. I stopped paying for it because I had the pricelock package. Multichoice has illegally taken money from my account and I want it back.
Andile Mthethwa
ID [protected]

I'm Malehlogonolo Komane, complaint on the 31October 2019 I made a mistake and pay Dstv Via Capitec App the amount of R4445. 00 instead of paying R445. 00. I called Dstv using 0112892222 but they promised the money will be reversed within 24hours. I called everyday until on the 7th October they told me to go to walking centre. I went there but not help instead the manager told the consultant the only thing they can help is that that R4000 can be left into my account as credit. Plz help I need that money for my personal use that to pay Dstv that I manage to live without it.
U can reply at Bedfordview.sc.[protected]@saps.gov.za.

Last month after making my payment of R566 via eft to dstv I was told that my service was suspended, so I called the call centre right away and as always I waited for a long period before an agent took my call, so I explained my situation to her and she went through my account with me and came to the conclusion that I was in credit with dstv meaning I would owe nothing at the end of October this after a 30 minute call I might add, so knowing that I owed nothing I obviously did not pay my account. This morning I received a text message stating that my services were suspended so once again I contacted the call centre and sat for 38 minutes on a call with an agent who still couldn't give me a proper explanation to my query unfortunately due to my airtime running out I was cut off I even told the agent that my airtime would run out and if she could call me back her response was she could not call me back, loaded airtime and called again spoke to another agent for about a minute was put on hold for 18 minutes and finally the call was dropped. I haven't resolved my query still and apparently I'm owing money still. If we are told we owe no installment for a month obviously we will not pay so why now do I have to suffer due to an agent telling me this. Its6not my fault and I believe I should be able to pay my account by the end of the month because it was no error on my part. I also feel that my old dstv account is still being charged on my name since I canceled and changed over to a price lock plan of R549.

I have been in contact with your call centre since 20 September and I have spoken to 19 call centre agents since 14 October. There is an error on your side as my debit order was not processed in September or October resulting in my service being cut off. I have been reassured by numerous agents that they have resolved the issue, however this is not the case. Yesterday morning I received yet another sms advising that my service has been stopped. Can someone in a position of know how and seniority contact me to sort this out. Thank you, Linda de Caires | Customer No.: [protected]

Can you give me a proper detail why should I pay this 918, because when I call your customer service they are telling me there are many reversals they don't understand whats happening in my account and why should I pay this amount. They have been sending escalating this to finance of course with no response back.
I have been waiting for the calls but nothing, im lodging this complain because I call your customer service 3 times with no help.
Im suppose to pay 399plus 95 and showmax 50.
The other difference I don't know what is it for.

Can you please attend to this matter urgently

My phone number is [protected]

I subscribe to the Select package, and by no mutual agreement been changed to Family package. We I joined, I took the package that provided KYKNet 144 and for no other reason, now I'm without this channel and been moved to a package I did not agree too!

Was this not a legal and binding agreement that we entered into. If I do not pay, you disconnect the feed. But when you made changes, you can do so as you please!

I paid my Dstv family subscription at Shoprite Transaction ref [protected] account number [protected] . but on the self service app it still said I owe R155 which i did pay again via eft so can you please refund the R155 which I paid via EFT ref 259227 from account [protected] on The 5th of November 2019. Please do fix it

Kind regards,
Sammy Moagi

Am mulweli Ratshivhadelo I have a dstv that I pay R499 a month witch I have paid on the 4 of November on the 6 of November my dstv it was disconnected when I call the call center they said they I must send proof of payment and I sent but they are still charging me like I have paid after they gave disconnected but prof of payment shows I have paid before they disconnected it so I need help to resolve this and it end up making more money for dstv because i have to pay more

I, A B van Rooyen, paid my annual subscription during March this year (as usual) but tonight was blocked from viewing the channels I paid for. I never agreed to any change in my package and tried in more then one way to attract the attention of the decision makers at DSTV but was ignored. They expect me to pay more if I want to keep watching the channels I have already paid for. Please help me against the mighty Multichoice. My e-mail adress is [protected]@gmail.com

We are on the premium pricelock package for a year now. This month our bill was almost trippled. It just went of our account. No reasons why. We tried to phone the billing department. First excuse was they were offline and will phone us back. Still waiting 2 days later. Phoned again and was told they cant put us through, they will phone us. But still no phone call. We sent emails and smsses ad well. No one contacted us as yet.

Good day, I have stopped using Dstv for about a year now due to being off line or some type of error 2 out of 4 weeks monthly.I used to spend more money on phone bill sitting for ours online trying to get Dstv to work, And yet pay a full months bill and also getting over charged from time to time.I decided to reactivate today as have quests that like watching tv .Yet again payment made 3 calls to Dstv 4 reboots and still not active nor does call centre know why .Please give me a refund I am truly over paying for this consistently bad service .I would like to rather spend my money on Netflix .Regards Sumedtria Kleyn [protected]

DSTV Explora was working correctly then gave an E102 error on Friday, I called in and held on for 40 minutes after being cut off to get the error corrected. Saturday 2pm the error was still not corrected, I called in again, very rude lady then cut me off after I held for 20 minutes, after which I called again 4 times, escalated the error again after being told to reset the entire system on both my explora's (dual view), it cleared everything and then also gave E48, which made that I had to call out the installer and get them to help with the error as no one at the call center could reset the two systems, this cost me R420.00 in call out fees. We called in 2 yesterday, once again being cut off the first time. The second lady then again escalated the error E102, it is now 2.10 (24 hours later) and still no change. I have now being holding on for the lady again 12 minutes and still holding. Is there no one there that can actually help?

02 November 2019 - I did go to walking center in Kempton park as the previous decoder was giving us hassle, then the guys advised us that we should get new decoder which we did, then they were not able to activate the decoder due to system offline. I tried to call your office to resolve this but never got any help to date. This shows how poor your service is, when i call in they tell me about escalation and no resolvement as yet. #6866822

This is hugely frustrating, dating back Feb 2019. Communication with an agent (Khulekani) and Team Leaders (Phelelani, Briden) and later with Managers (Zamani Ndlovu, Tebogo Thobejane) to have my premium account upgraded/modified to PriceLock. Currently now (November 2019) this has not been done and was promised in writing of the amendment, several times.
I have proof of confirmation and communication from two Managers with apologies and promises of these amendments.
I will now escalate this further to social media, other publications and including HelloPeter.
I have all the relevant information now to confirm my premium account should've been updated from EndOfMonth Feb 2019 with correction of outstanding credit funds to my account.

Good day,

DSTV re-activated an old subscription and billed me for that. They say the only condition for them to refund me is if I submit proof of payment. They can see that they can deducted from me on the same account they have been deducting from for years but will not refund me unless they I submit proof of deduction from them. I do not have time to to go the bank and to get a certified ID copy as both those required documents are not on my route. I will need to spend petrol to get to the bank for bank statement and to the Police station for certifying my ID. It does not make sense that I must provide proof when they have already worked out by refund and agree that all that money is due to me. I spoke to a Consultant, Advisor and Customer Services Manager who are saying if I dont provide documents I will not be refunded.

Good Day

I have been a customer for Multichoice for the past 3 years, and i have been disconnect ed from the services for 7 months due to studies. I send a message to the Dstv app to get the amount for reconnection on the 26th July 2019, it gave me an amount of R654.74. I called in the Call center to verify this amount as it did not make sense as i was not using the services for 4 months. When i called in on the 24 October 2019 i was told to pay an Amount of R440 which was inclusive of the re-connection fee of R50. This amount was paid on the 25th October 2019. I paid that amount, but on the 4th November 2019 i got a message that my services have been disconnected and have an outstanding amount of R278.08, today the 5th November i called in again and was given a different amount of R264.04. Im conflicted by the fluctuation of amounts that i need to pay, ( from the app, from the sms and from your call center) i spoke to one of your agents Sthokozo Mbuso and Brandonson who gave me unsatisfactory reasoning of these fluctuations. They told me about a dept written reversal off, of which they themselves couldn't explain to me what it means.

I am not satisfied with multi-choice services provided regarding payment, and also the unhelpful service consultants, kindly re instate my subscription as I have made a payment on the 25th october 2019 including re connection fee.

Your Urgent Response in this regarding will be highly appreciated

Regards,
Karabo Dolamo
(customer number [protected]) Cell [protected].

Account department [protected]
I have tried numerous times to call and try to resolve this matter I have no feedback. I took it upon myself to recon my account and I do not owe the amount your accounts department says, this is unacceptable because they just sort my DSTV with no notification. Please could u get someone to contact me urgently.
[protected]

DSTV deducted Nearly R4455 from my account. I am supposed to pay only R1423. We phoned them numerous times to ask for a refund without any success. We have to wait 7 working days if they will refund the money. If you call the call centre every single call takes about +- 1 hour without any solution to our problem.
Who are they to debit my account without written permission with that amount, yet they expect you to wat 7 working days for a refund. The info that they gave me was that we have 6 decoders on this account which we only have 1 Explora, 1 with extra view in the room and 1 of R519 for my parents. We dont get any response from DSTV and still sitting without our money. Very bad - how can it be possible for them to load extra decoders on my account, without our concent? Is this the way DSTV making extra money?