MultiChoice Africa / DSTV
Reviews and Complaints

It is now 21 phone calls to 011 x 289 2222 and NO Progress. Two weeks ago I took out a price fix contract as my previous contract expired. My new decoder is unable to download catch up automatically and I have to use my wi-fi. Nobody can assist me. Each of the calls they tell you a different story of how to fix it. All they can tell me is that I am going to pay double for the month as me old decoder hasn't been disconnected. Is it not there responsibility to do that if one take out a new contract. I have now also tried to cancel my contract due to the bad, bad service to NO avail. There service is poorer than the worst government department. Please assist.

Last week Tuesday 19.11.2019 I registered for Showmax, at the end of the registration Showmax advised me they cannot link my DSTV. I could make use of Showmax as I could not log in. then I went on DSTV Self help service and saw that i have been billed R99 for Showmax. I called DSTV and asked them to cancel this and Sanelle Tulede advised me that they cannot deactivate Showmax i must go on their website and live chat. which i have done, Showmax advised me that they have deactivated my account.
Today I again check my DSTV bill and still this R99 is added on my bill. I am on compact with DSTV, Showmax advertise 14 day free trial easy to cancel and compact Dstv pays R49.

this is false advertisement and I will not pay R99 for something I have not benefited from. I don't know who must sort this out but this is super bad customer service. I am waiting on Cyril Fortuin DSTV team leader to come back to me on this I called him at 13.45pm today.
i also have proof of all conversations with Showmax.

i am currently subscribed to price lock for R499. the payment is through debit order but since the inception of this contract there was never a dull moment with their vicious billing cycles and pathetic call center experience. my account since May 2019 is debited varying amounts, i called the service centre, where i was told they dont deal with pricelock but they can connect me to the price lock department. during connection i have to wait for a minimum of 30 minutes on hold before a service agent reply to say that we have escalated your inquiry. you will be advised with the feedback ( this reply seems to be a programmed response to all call center Agents, as since from May i must call in at least twice a month about the billing).

September 2019 i was billed R770 on the 28th 3 days later than the agreed debit order. during that time i have already made a bank EFT amounting to R550 since they are very spot on regarding on unnecessary disconnection and i reversed the R770. instead of correcting the balance which clearly showed that the payment was made. till today i am told that the system only see the money that was reversed it does not see the money that was deposited so it is considered that i am in arrears. this lame reply was confirmed even today ( 2019/11/26 by the agent called Masanda / Asanda at about 09h45).

On October 25th, i was debited R693 instead of R499, i have called in the following day where i was on hold for more than an hour there after a chain of transfers followed. so it took me almost 2 hours for an Agent to tell me that they are not dealing with price lock but they will connect me to the Agent. which never happened.

i phoned in again, this time i got a bit sober Agent that confirmed that my surplus amount will be credited to my next billing cycle of November 2019. the amount due was R200+.

the time i thought wonders of DSTV is over, on This October 24, a debit order of R500+ was charged from my account. Today ( 2019 /11/26) i called to query the debit and got the programmed story that we are not dealing with price lock and there is nothing Masanda / Asanda ( call Agent) can do. i even asked several times are you sure she boldly confirmed that they cant do anything for sorry.

it is 4 months now to date every month i am requesting that my debit order must be cancelled and i will pay in cash since their system is poor to the level of satisfaction. despite few promises that my debit order is cancelled i am still debited random unaccounted amount. So far i feel Multi choice has grossly transgressed mutually agreed business dealing and a fair trade manners by randomly using my account as their power ball withdrawal.

i am not helped even now and this has enormously caused a lot of unhapiness on my side, due to the fact that i can be helped as well

I switched from home to Holiday home on 5 Nov. Since then we have been unable to get our PVR functionality activated. I phone nearly every day, I am put on hold for hours and no one can help me.
Customer number 2227584
AO Coetzee
Reference number of complaint lodged 2227584/I320
My dedocer numbers:[protected]; [protected];[protected]
Activate my PVR functionality until 28 Nov 2019

This is the 4th month we are struggling with the same problem.

We had a debt order, but canceled it because we stopped using this account. Now I am paying with EFT the 25th of each month and sending my proof of payment to them, yet I have been cut of so many times this month alone that i lost count.
Every time the same story is given to me "your problem have been escalated" to the finance dept and yet after 4 reference numbers my problem is not fixed!

Where can I get a Managers number to call or the finance dept themselves?

Please if it keeps on like this I will cancel my DSTV.

I have a Compact paid up contract and now some channels have been removed without informing us, like 121 and 144 etc. I took this subscription a few months ago because of these channels, now I am told they have been removed without letting the customers know. Due to this I want to be reimbursed for this month, so that I can either change my package or cancel my subscription all together as this is not legal or acceptable. In my opinion Multichoice is run by incompetent idiots and their staff helpfulness is just as bad, since it took me three calls to the call centre, just to get an idiot tell me that I have no subscription. Then she says sorry the system was down but I am not in the rears. I said I know that, so she could not help me at all. I say in the older days this would not have happened, so again proof that they have incompetent staff and management wasting everyone's time and money!

I received my explora decoder late September 2019 if I am not mistaken and after that my account just went down hill. I received the whatsapp number for DSTV instead of calling in the call center as I was advised by many of your agents. In October it showed I owed more than R1000 which I found strange as I had been paying me access package every month, but every time I called I was told I had nothing to worry about. Come November, I call into the centre after receiving a message that my services will be disconnected if i do not pay R700 odd amount by the 4 November that time on the 1 November I had already paid R270, because I received a text alerting me that my access package expired and that I am being moved to a family package now which was R265. The price seemed reasonable so I paid it. I called the centre after I received the disconnecting message on my decoder and was told the issue was that my name had 2 decoders attached to it and the price lock team never assigned a package to my explora which was also strange because I had been enjoying my access channels on my ecxplora and my old decoder no longer could work. Her name was Mathobo and she said she would escalate the matter so that I do not get my channels disconnected. However the day or two after my channels were disconnected and I have been tvless and channel less for weeks now. No one has called to give me feedback or at least give my money back until this matter is sorted. Also I got two calls from credit companies telling me my account is handed over for a bill that isn't even my fault. I need this fixed or get my money get and cancel my account as a whole.

Why the DStv HD Decoder PLUS Installation PLUS one-month DStv Compact excluding the people of Petrusburg and surrounding areas. The promotion is available at the local Pep store but does over the full deal in terms of installation. At the Petrustburg Pep store installation is excluded and you must pay cost of installation. It was claimed that there's no installer contracted in the area.
The town of Petrusburg is situated in the Free State province in South Africa (between Kimberley and Bloemfontein). It is a poor area with high unemployment rate. Most people depend on government grants.
I thought I should get clarity before I make any conclusion. I am also a client of DSTV. May you please give perspective before I make any conclusions? I have read the terms and conditions. The small communities should get equal treatment as big cities it makes good business and give equal access for south Africans as they pay the same price as people in big cities.
Lastly did the shop misrepresent Multichoice or it was just an era. I know someone who bought a R779 deal or decoder (DStv HD Decoder PLUS Installation PLUS one-month DStv Compact) in Petrusburg on 18 November 2019.

I have had to reconnect my old decoder due to the fact that when I moved to my new place the xplora did not work due to signal issues on the 1st of September I then called in I think in the 10 of September to connect my old decoder which they did. I made payment as normal for only one decoder seeing that only one was working. Your finance department "allegedly" kept disconnecting my services saying that I owe for the other decoder. Long story I have had to make numerous calls every 3 days to connect my services and explain that only one decoder is working. They have picked up that I have a third active decoder which has easy view of which I know nothing about but I have been paying for and I have been told by all agents that they will escalate that matter.
They say payment is pro-rata but why must I pay for two decoders where as one is active. I have had to wait on calls for 8- 15 minutes at a time to explain the same story.
I paid for my services why don't they keep them active why aren't they so passionate about removing that easy view decoder that has been activated without my consent? And your agents aren't consistent others can understand the problem but others don't
I have been told I would receive call within 24-48hrs after wasting my airtime calling for something I paid for why must I beg if I paid.
My details are [protected]

I took a pricelock package about few months ago which was debiting a fixed amount for a few months after which it started rising. This amount has gone from R535 include my insurance to R1400 which is ridiculous. Before I took price lock I had a compact decoder which I was paying for manually. I never instructed anyone from multichoice to debit my compact account beside my current price lock . I stopped paying for it because I had the pricelock package. Multichoice has illegally taken money from my account and I want it back.
Please I need a solution on this because recently I received a call from PCR company on behalf of Multichoice telling me I am owing R900
Last month on the 25/10/19 I spoke to Nhlanhla njabulo Dlamini and Lashen Naidoo Team Leader and they told me they will adjust my account according
My contact number [protected]
My account number [protected]
Thokozani Dube

On November 15th I had two charges on my account of which were fraudulent. I am from East Liverpool, Ohio in the United States and I did not authorize these transactions! My current phone company does not allow international calls therefore I cannot call to complain! I would greatly appreciate this getting resolved as quickly as possible! I don't use this company or it's services!

I made payments on 15/11/2019 and 16/11/2019 respectively for my services to be reconnected. which wasn't done. I then contacted multichoice call centre where i was told to send proof of payment as my payments weren't reflecting against my account number. I emailed proof of oayments twice and the call centre advised were received. I have been on facebook and whatsapp with them to try and get my services back on with no no success. The fb comsultant i have been chatting to via inbox asked to screenshot the proof of payment and attsch it to our chat box, which i did. They later said they need it in pdf format with the bank letter head, stamp and reference number. I sent the screechot with the payment reference number from the bank, banking details, date and time that the payment was made and reference number used which also reflected the email address i sent the payment to.as given by call centee yesterday when i called (which Andile from the call centre confirmed they received) and said she will escalate my query and my channelss will be opened in a an hour's time. It's the next day and I am still being asked for proof of payment with no channels opened. Your FB chat bot consultant is rude and talks down on people. It was rude of them to disregard everything else I noted to them regarding this query and only respond with the standard proof of payment requirements, which i hsve repeatedly been saying i sent...Twice already! I have never had to strugfle so much before for a simole reconnection, where payment is made amd received. My ref number is 7321019

I pay my account on the 15th of every month and in October 2019 after I have made the payment the next day my account was disconnected then I call the contact centre at least I was reconnected not being aware that I was charged for disconnection an this month same thing applies. Still I am not reconnected they are telling me that I have to pay R90.00 which I don't know for what as I have paid my account on time. Please help

The service I received from dstv was poor.due to your system upgraded it thrown my account out of portion.my id no is [protected] then u will see what i mean.I am feeling to expose dstv the way they threatened me.I was not impressed but more miserable when I left dstv n1 city.they use to debit my account 1350 but it system was upgraded and cancelled the that amount and went back to 904. After 3months or so they debit my account 1800 which I reverse and pay 904. Atleast they could've notified a person.realy the services sucks.they explain to me that I must pay that arears of 1010 so that i can continue with the 1350 and I ask them if i can pay it of.I even told them they can debit my account to 1700 and they said no

Ricardo dreyer
[protected]

I will make this sweet and short.

I had 2 accounts with MultiChoice, 1 premium and 1 easy view both separate.

In July I called in to MultiChoice to cancel my premium services, and for some reason the easy view debit orders did not make sense the amount debuted was more than what the monthly premium should be, I have just been so busy to call and find out what is happening, I eventually made contact with MultiChoice and I was told that I am being billed for showmax, so I asked them how is this possible if I had cancelled my subscription?
So they tell me that I have to cancel the show max services separately, only if they told me in the beginning, however I don't think this is our responsibility.
I feel that this is not my responsibility as I did not go to showmax and sign up for a showmax account, showmax was for free with the MultiChoice premium subscription, therefore it was MultiChoice responsibility to ensure that all services including the free services they give their clients should be cancelled.
MultiChoice has been debiting the showmax money off my account how strange is this, apparently showmax was linked to my easy account, how convenient for MultiChoice.

I just wonder how many people has MultiChoice done this to.

So dear MultiChoice hope this is the last request, I want my money you have debited wrongly from my account to be credited back.

Thank you

Good afternoon, I reactivated my Dstv services after relocating to Bloemfontein. I previously paid via debit order but was told that I should pay monthly via eft and they would send me the debit order from via email which they never did for authorisation. On 30 October 2019 I paid my account in full. On 01 November 2019 they proceeded to deduct the payment via debit order from my account as well. On 04 November I phoned customer care and requested that they refund me as I paid twice. They advised that they would and that it would be paid to me within 5 business days. Yesterday I emailed customer care as I had to date not received my refund. They suddenly advised that I must send the proof of payment. I proceeded to do so and was then informed that I would only be refunded within 14 days. I find this service UNACCEPTABLE. I was not informed on 04 November that they require proof of payment. The lady I spoke to today did not once apologize to me because their staff is incompetent. They would not let me speak to a manager. How can you treat your customers in this manner? I hereby request that my refund be processed today, it is due to your fault and incompetency that this occurred. I am shocked and disgusted in the manner in which I was treated. Regards, Mariska Cope

I requested for my dtsv to be downgraded to conpact from.premuim on 27 because payment date is 28th om.the 29 I.phoned as it was still not downgraded spoke to phumeza she told me its scheduled but still pended and told me downgrade will happen and I told her I was suppose to happen the prevouis day I was away on business I came back 31st october dstv was suspended after almost 2 hours of phone calls and 3 different consultants it was activated happend again the 7th november was suppposibly escalated so that my ccount balance be rectified today 12 november again supemded and jasmine n supervisor-manager told me I must pay the amount to be reconnect ed but still told me its not my fault and said she will escalate AGAIN for the third time cause my query has not been dealt with why must I pay for consulatant incompetence dstv really provide poor service with poorly trained staff

Hi

I'm sending this Email to complain as my DSTV is cut again.
Every week I need to call and ask why and I'm told different stories.
Last Week I was told you made a Mistake and it is me that is suffering from all this.
Can you please attached payment and allocate them and the reconnect my DSTV.
Please reverse all the re-connection fees as it is not my mistake.
I'm about to give on DSTV and I have been a loyal customer for a long time.
I will take it further if this is not attended to.
I spoke to Thabiso who was unhelpful and when I asked to speak to the Team Leader Sfiso, I was told he is on Lunch. I ave also attached Statements that he sent of which he couldn't explain himself as I see the closing balance was zero for 2 Months and R50 owed to me and R464.75 owed to me.
My Payment Date is the 20th of November, why is my DSTV cut on the 11 of November.
Is this how you assisting your customers.

This has been going on for the past 2 Months.

I know I have one Payment Date and one Amount. Why am I suffering like this?

Please also employee people who know what the doing and train them properly.
Regards

Good day

My id number is : [protected]
Customer id : [protected]

I am unsatisfied with a service that I recently received from you call center. I recently bought a new decoder and called in to transfer my services from the old decoder to the one I recently bought. It has been working fine from the 25th of October up until the 9th of November. I logged in onto my account and it showed me an amount of r525.60 that was due and my services were disconnected. I logged in again today (10 November 2019) and it showed an amount of r512.00 that is also due today. I called in again and was advised that the payment that I made went into the old decoder which is strange because the correct decoder is the one that has been working fine, they advised that the old one was never disconnected after I had asked that it be discontinued and my services transferred to the new one. I don not have an active working service and my installment is only due on the 26th