MultiChoice Africa / DSTV
Reviews and Complaints

I am utterly disgusted by the "service" i have received from DSTV and find it totally unacceptable the manner in which they have "dealt" with my problem.

I took out the price lock deal last year, which I completely regret at this point and am held liable in for the next two years due to a contract I agreed to. At this point, not in my wildest imagination did i ever think it would be this much i a problem less than a year into it.

Firstly, I was billed incorrectly, I contacted multiple times, each time I did, not one agent was able to see the error until eventually someone was actually listening and looking into my issue. Due to this, my account was in arrears, I was told I would receive a call back which never happened. Then, I was placed on a payment plan for the time being and was told i would pay R400 a month for the next year and it would be a debit order that would go off. First month, no debit order was done, I contacted them, and still they said this matter was being looked into and someone would contact me and have it addressed. A year later, no debit order was ever done and my account was still in arrears. It was at this point switched off.

I contacted DSTV for over a month now, each time I do, I am told the matter has been escalated, it is being looked into, they will escalate it again, i should email price lock directly, i have done all of this multiply times, the only response i have received is a "we received your email and will get back to you in 24 hours" they have never gotten back to me until this day, a month later. I contacted them yesterday again after being on social media with a agent who too, made empty promises. Once again, its been escalated, at this point, on the call i requested for a supervisor. and the agent ended my call rudely.

Problem is, i have been billed for a service i am unable to use, i have been billed for contacting DSTV by my cell phone provider, I have been on calls with DSTV for over 20 minutes taking into account the hold times that is ridiculously long. I am utterly shocked by the lack of none assistance I have received and the lack of ownership taken in this matter.

My question is, where to from here? What rights do I have at this point? where to next in order for me to receive any form of assistance with regards to this?

I went to a dstv outlet in columbine square just after southgate this morning, this was in connection with a mistake I made, on the 1st of october this year I paid my friend's dstv account instead of mine as I was using the app. I had called multichoice several times and they said they had re allocated the payment. The problem now is I keep on being dsconnected every 3 to 4 days and i'd have to call and it was costing me a lot of airtime, that's why today I decided to simply go to a dstv outlet, thinking things will be different. At this outlet I was assited by bafana; who made zero effort to help me and couldn't wait to send me to the next person without even listening to what I had to say! I practically forced to explain myself as he was not interested at all! He just gave me attitude from the very beginning; telling me all this was my fault, which I already knew, that's why I was busy trying to fix it! I couldn't understand why he was pointing out what I already knew instead of just dealing with what I was presenting to him, I was so annoyed by bafana and i'm still livid!
I then went to the lady at payments who was just as confused as to why I was sent to her! She was very helpful though as she did explain to me that they do no do reconnections, they are done at their head office, which is something bafana could've done if he had taken the time to listen to me, I don't even understand why he was at work because he didn't want to work!

I look forward to hearing from you
Regards
Nomalungelo khoza
[protected]

Good Day I have been trying to resolve this matter with DSTV since the 20th sep 2019 to current when they suspended my service firstly they were not supposed to as my account payment is due month end. Then when I paid for my servise at the end of Sep they cut my bill again on the 1st Oct saying that I owe for sep every month I pay for the new month and now they giving me [censored]. I have escalated my call 3 times now and yet no one has contacted me to resolve this issue. I am on the price lock which thank god is my last month they have also had a system migration. I have spent over 5 hours in total trying to resolve this matter and the most frustrating is when ever you ask for a manager they never seem to be around what purpose so they employ managers and yet have no service they provide. I have had my service disconnected this morning and all im told now is that I need to wait until the escalation team reverts back to me. I have been trying to email the price lock team for 3 weeks now and every time the email address is incorrect

hopefully they can see my complaint and perhaps then have a response for me

this is my 3rd complaint and still falling on deaf ears

We've stopped your DStv as you've not paid. To reconnect, pay R196.12 using ref no.[protected]. Once paid, we'll reconnect you. To pay: payat.io/dstv/[protected].
I do not owe them anything.I paid my monthly subscription of R420 including insurance.this is the fourth time my tv is been cut I one monthand I was told I was over charged.My calls were dropped

S I joined this price log contract 8 months ago it has been nothing but a headache and stressful, every month my channel are blocked saying I must pay more money whereas there is a debit order that goes off my account to multichoice every month, on the 1st of October a debit order of double the payment was deducted whereas I pay 499.00 per month, and if that is not enough every week my account gets blocked twice in a week, even now my channels are off and I have paid, since the beginning of this month I can't catchup and I paid for it, this is frustrating because I spend too much money than I thought by making phone calls and paying for such poor service, if I don't get response in 24 hours I'm taking this matter further I'm tired of losing money just like that, someone will be accountable for this expenses. You selling us fake packages and you lie to ur customers and steal their money

My account is over billed and strangely enough, I have sent email to multichoice on this matter I was never responded to.
This started on the 15 August when I noticed my account due 1532.01, September 30 it was 891.49, October 3 it was 733.12, October 13 1447.52.

15 October I made three interesting inquiries which realy made me to believe there's real fraudulent billing to your clients, first amount given to me was 1387.99, secondly 1447.52 lastly 1158.99

My pvr was degraded by myself however it was never effected by you.

I would appreciate that this matter matter be resolved.

My services were disconnected on the 27th of september when i called they said i made a short payment of r14 i paid 100 services was still disconnected. I called again and they said it was "unfair disconnection" and they will raise a case no it should be fixed within 48 hours. 48 hours pass still not fixed i call back and they say the issue is with pricelock i should contact them. Mind you there is no straight number for pricelock i sms they call back thinking its a new application i tell them the story and they tell me i should call call centre as they are the ones who should fix the issue. I call the call centre again and they still cant assist. They keep on telling me that they will call back and ascalate the issue its been three weeks now i havent heard anything...

Absolutely shocked that Dstv is closing the history and the crime channels, two very popular channels .
I will definitely think about cancelling my subscription if this is matter is not righted and I know a lot of people who feel the same.
Not everyone enjoys the sports channels and the movie channels are repetitive so crime and history make for compelling viewing.
How can you possible just take them away? Complete your negotiations for the sake of your customers! N

How dare you cancell the history Channel, one of the last good channels left on this deteriorating excuse of an overpriced TV service, ridiculous. I'll be canceling my subscription at the end of this month. The only thing you have going is sports, which I can stream for a whopping R 190.00 per month plus a R 800.00 rand uncapped intentet line with 1000 other channels from around the world. Disgusting that you would actually decide that this is the channel that should be removed, considering there are at least 40 other channels that no one watches. Greed will be the downfall of Dstv.

I normally pay R684 for my compact extra package. This month for some unknown reason I was debited R1400. I have called twice to get answers and both times were told someone would investigate and give me feedback. I am still waiting. Can someone have the courtesy of getting back to me as I would like firstly to know why my amount changed and if anything was added on my package. If something was added I want to know on whose authority as I certainly did not authorize any changes to my package. My number is [protected]

Good day [protected]

This email is to express my dissatisfactions with multichoice

I deactivated my service for the last 6 months or so, due to service

When I decide to activate my account again, I see nothing has changed, I call countless times and your systems are always off-line, I have to try every 30 minutes

On the 2nd October I activated my account with the hope that service will be better, I was told by one of your agents to pay R398, only for my service to be de-activated again

I was requested again to pay an amount of R756, because my service was de-activated again, which I paid, I called again on the 9th and asked one of your agents why am I paying so much money in one month to activate my services again
The only explanation was that I have 2 decoders, I advised the lady that the before I deactivated my account which was in 2018, I requested multichoice to deactivate my hold account as it is no longer in use and my insurance as well to be cancelled

Now I paid for 2 DSTV, and again on the 20th I am expected to pay R1088, this is day light robbery, I requested a refund of MY Money and I was told I would receive a call from accounts with-in 24hrs, which never happened

I called again on the 10th, I had to call 3 times, to now again explain to the lady that I had lodged a complaint and was told I would be called within 24hrs, which never happened, I requested an email address for Complaints and the lady said there is only a number to dial, there is no available email address for complaints, when I dialed the number that I was given, the lady advised that my complaint was only logged on the 10th and only then was I provided with this email address

Can I have this matter looked into and resolved today, as this as been dragging on for over a week now

Masego Makadu
[protected]

I have been an access subscriber and have paid R105.00 until end July. On 20th Sept I paid an amount of R101.93 which I was informed that it was due, when I contacted multichoice to report that none of the channels are connected I was informed to pay an additional amount of R85.00 which I paid on the same day but channels were still not activated.

After numerous calls made to multichoice I was told to take my decoder to the nearest multichoice, before I could even do that, on the 7 Octeber 2019 I received sms notification that my dstv has been stopped and have to pay a reconnection of R256.61. I am currently stuck with my R186.93 gone down the drain, completed cannot watch even SABC channels, this is frustrating and will appreciate if it can be resolve with urgency it deserves.

Good day.
I am extremely annoyed and concerned about the lack in service, poor communication, as well as the inability and lack of competence to solve my query.
I have phoned DSTV at least 8 to 10 times in the past month, trying to get hold of a competent person to assist me and resolve this issue.
I spoke to Siphewe last who actually seemed to do some effort with this, but he hasn't been communicating with me for the past week, still leaving the issue unresolved.
I literally don't know what else I should do in order for DSTV to help and address my queries as a customer.
I'm asking that the manager of the customer service call centre makes contact to me as a matter of urgency in order to solve this. Currently this issue is only taking up my time and money with extremely long and frustrating phone calls.
I expect an answer to this in the next two days.

I had a 24 months Contract with DSTV which ended on 24/08/2019. I contacted Dstv in the beginning of September to Cancel any further subscriptions as well as the insurance for the decoder. I spend an hour on a call making sure they cancel the subscription. I even phoned back a week later to confirm cancellation. I have been charged another month and they say service are still not cancelled and will take another month. If my service do not get cancelled immediately and October's subscription are refunded I will take this matter up with the consumer council, as I have spend over two hours of phone calls trying to cancel a service, and I did not agree upon a continuance of this contract.

I have been paying R299 subscription for some time. On the 4th September i paid my R299 subscription and on the 7th September i received an sms that my R299 subscription has come to an end and that i could take up the ofolling options:
R399 or R369 ofr 12 months or R359 for 24 months. I was to sms back with my choice. I chose the R359 for 24 months.
On the 4th October i paid my subscription of R359. On the 9th October my subscription was disconnect and was advised i still need to pay R190.
I called DSTV on the 9th to resolve the matter and was told i need to speak to the accounts department.
I then went into DSTV on the 9th October @ 13h37 using ticket no 4582. I explained the matter to the consultant. She reconnected my subscription and provided me with a Reference no: 2415483. All was well!
Today 14th R190.
Again i called into the call center and was advised that there is no record of me calling into the call centre ot walking in for assistance, even thou i provided the above ticket and reference numbers.
I was placed on hold and then disconnected. I have tried several more times this morning to call and have received no assistance.

I am not happy, I am out of pocket R359 and have no tv to watch.

My name is Victor Hlatshwayo, my ID NO is [protected], i have been a loyal client for Multi choice for years.I have been using compact package for the past months(R399 premium) but every time i pay my premium, the balance at the till point would indicate that my previous decoder(Compact plus) is also active and therefore i would have to pay for both.This would incoveniently force me to call the DSTV call centre every month and explained to the varoius call centres operators that i am only using compact package and constantly urged them to close the other package.

Last week i spoke to the other call centre operator regarding this confusion after i had a recieved an sms from Multi choice notifying me that my service is being paused.I explained to her that i have paid the R399 like i have been doing every and she assured me that she would close down the other package and would send communication to finance.

T o the shock of my life i woke up this morning(13-10-2019)and to find out that my service has been paused, again i used my own airtime like i have been using for the months and called Multi choice and i was told after spending over 30minutes on the call that on the 1st of September my package was changed to Compact plus without my consent and i need to pay the outstanding balance of R241, this is after i had paid my normal R399 premium.I explained to the call centre operator that i did not authorise any change of package and therefore i cannot be held liable.She said unfortunately is unable to reconnect me without the finance approval.

I am writing this email on the Sunday afternoon having being cut off a service i paid of, as a family we watch tv almost the entire day as a family but because of the Multi choice incompetence and inefficient, we as a family are sufferring.

I need the following feedback from Multi by tomorrow 12pm:

1. Who authorise the change over from Compact to Compact plus?
2. I need to be compensated by Multi choice for the service deprived for the entire
Sunday and the emotional trauma the entire situation has caused to our family.

Failure to to provide me with an appropriate feedback, i will be left with no choice but to consult and seek the intervention of my lawyers and Ombusdman.

Regards
Victor Hlatshwayo
Cell: [protected]

DSTV is cancelling 3 of my family's most favorite channels, and then lied about why. I want to cancel my subscription until DSTV can treat their loyal customers with good faith and return our programs. I will phone the call centre to do the cancellation, I just want to tell you. DSTV needs their customers, and can't continue treating us whichever way they want.

At 8:54am I called MultiChoice Johannesburg call centre seeking help with my PVR connection, was put through to an Agent named Cindy, gave her all the details she required as she tried to resolve the matter, she put me on hold for about 17-20 min because the matter required to be dealt with at the manager's desk. I was patient really because I wanted my account to be fixed. She then returns to put me on hold again for I don't know how long only to tell me that i need to go to the nearest MultiChoice centre and ask them why my pvr is not connecting, oh whilst we at she deleted my JOOX account aswell. So I ask, how is the nearest centre going to help me if head office can't?I then ask to speak the manager cause now my Dstv is on Chanel 100 my pvr is not working my JOOX is off on a Saturday that i was planning to stay in the house and catch up on all my programs. Cindy decides to put on hold to get the manager and a couple of minutes later my call got cut!

Why does MultiChoice employ such people that have no clue what their duties are at the center. My understanding is that Cindy had no idea what she was doing and could not refer me to the next agent.

Immediately after I spoke to Kgomotso who resolved the matter for me in less than 10min. If I had listened to Cindy I would have had a bad Saturday trying to fix a 10min error.

Thank you Kgomotso, as for Cindy please take her back for Training she is not ready for teqnical calls.

I am complaining about many series that we have been watchin over the years that have not returned to Dstv compact or compact plus:

BLue bloods,
NCIS Los Angeles,
Chicago PD,
Fire, Med,
Madam Secretary,
The Good Fight,
The Good Doctor,
Greys Anatomy

All these keep returning to premium what is going on. Premium viewers are already 2 seasons ahead of us.
Must we cancel our subscriptions and move to showmax.

I had paid my account and an authorized debit order was issued plus now I have to wait a total of 14 days to get my monies returned to me. Plus there is responsibility for this mess up being taken by dstv and their customer service . To them my financial situation is not a concern and they expect me to wait so long for a refund.

This is the content of the email that I had forwarded to dstv :

Good day

I'm a very unhappy client of dstv, whose payments has always been made on time by debit order on the 26th of every month . For some reason in September 2019 the debit did not go out and I contacted dstv and was informed that I was to be debit in the excess of R1400 which to me was not my installment and I told them I'll make my normal payment and was told to pay R904 which I did.

I phoned back informed them of my payment and was informed that no debit will be taken out until the 26th of October 2019.

On the 06/10/2019 and amount of 1384.16 was deducted from my account and I contacted dstv and was told I need to phone in 5 days for my monies which I find ridiculous because you'll are not entitled to that monies . I can easily go to the bank and reserve the payment but why should I effect my record rating.

I'll attached my correspondence with your company and the hassle of getting my money back.

Today I phoned the Durban contact center( ref [protected]-i127) and was informed that I must wait 7 working days from today (11/10/19) for my monies.

Firstly it was not my fault my debit did not go through and secondly why should I be informed that i shouldn't of made the payment of the debit order was going to come out either way.

I have been a staunch supporter of dstv when people are telling me to cancel my subscription and they way I have been treated it gives me food for thought that loyal customers are the ones who are getting screwed in the end whilst dstv takes no responsibility for their mess ups

Regards
Tyrone Naidoo
[protected]