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CB Car Dealers KIA Motors failed diagnosis of car noises for over 2 years
KIA Motors

KIA Motors review: failed diagnosis of car noises for over 2 years 1

J
Author of the review
3:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi,

I am the owner of a kia sorento 2012 and I wish I could continue supporting Kia as my preferred car.

My car suspension is having noises when driving over a bump / uneven road, the problem remain unidentified despite numerous complaints that i had raised to several kia service centres in Klang valley since year 2015.

I've been told to change some parts however the noises are persist and I gave up to raise concern at Kia service centre at last especially the new dealer center are charging RM70-80 each time when I requesting them for diagnosis.

Now my car has just passed the 5 years warranty I guess, but some centers told that the warranty is still valid as long as the mileages is within 150, 000KM. ( currently 113, 000KM)

I've consulted several private Hyundai Kia Specialists recently while I was doing the service cost survey for my next service due at 120K.

I was very upset as all the private workshops were managed to tell that the problem is 90% from the steering rack. However, none of the Kia service centers were able to identify the problem.

I have done all my periodically servicing at Kia Service centers and I really hope you can somehow consider my request to replace / repair my steering rack. You may refer the complaint records that I had made through several kia service centers since 2015.

I still prefer Kia as my daily uses car for the future as the performances are satisfying so far except this suspension issue.

I hope Kia will fulfill the peace of mind service to the Kia user as promised.

Thanks

John
[protected]
AJA 1832
Kia Sorento 2012

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ahmadhhhhh
US
2 comments
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Aug 03, 2017 7:27 am EDT

You have yourself to blame for buying a KIA.

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  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
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KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

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