Nissan
Reviews and Complaints

We cannot stress our disappointment on the manner we had been treated by ETCM on the Nissan Almera which made booking on 3/6/18 & fully paid before 31/7/18.

We bought the vehicle during the "Zero GST" & Hari Raya festival Double Promotion Campaign along with Osim massage chairs Lucky Draw for months of June & July 2018 which were published in most of local newspapers ad supported by press release on 2 June 2018.

We were told by Sales Advisor that the draw would be run by computer in HQ with condition of vehicle must be registered before 31/7/18. But in fact this Lucky Draw campaign was subsequently aborted by ETCM without any public announcement or rational explanation.

But worst & more shocking was that the Extended Warranty we paid in addition to the Hari Raya offered package cost RM1, 000 for 2 years was totally not recorded in Nissan's Customer Database as informed by the Service Counter officers when sent the car for repair. This money was paid togtether with car price & we were also given the "Extended Warranty Booklet" by the S.A. as the proof for we had paid for when he delivered the car to us on 31/7/18 at Nissan's Glenmarie branch.

Their HQ Customer Service Dept claimed that RM1000 of Extended Warranty we paid for was for warranty for 4th & 5th year which was totally in contradict to their advertised 5 years Warranty with Unlimited mileage! They further claimed that ETCM has ceased Extended Warranty for 6th & 7th year w.e.f. 1118, but the question is WHY we were still given this Extended Warranty Booklet in July⁉⁉(take note that we had requested from this S.A. more than 4 times for proof of Extended Warranty that we paid for to be stated in the Official Sales Order Form, Tax invoice, Official Receipt etc. but were all twisted & denied but was eventually given this booklet as we insisted for the valid certificate before take delivery of the vehicle). And this booklet was issued by the branch as could be seen from the photos. They claimed that they are not obligated to all these happening by their S.A. with their Branch Manager further quoted that the Extended Warranty Booklet was actually given to us for her more understanding of Nissan's car warranty which she has to pay for a cost of RM1000 ! This is biggest joke & greatest lie in the history of world automobile industry! Beyond shame, we deem. Such an act is indeed deemed as mockery of justice in our opinion, which meant to ridicule all Malaysian who bought new Nissan cars ! How could your Authorized Nissan Distributor allowed such ridiculous incident to proceed on without willing to look in depth of its cause and put an immediate stop to such unhealthy intention for other potential opportunists to possibly create further unjust and unfair misdemeanor out of your future customer or buyer's expense & cost!
Where lies the justice & fairness, the Extended Warranty of RM1000 we paid for was not recorded in any document, invoice or receipt, but GPS Navigator we paid for RM1500 was billed at RM3, 584.91 but Credited out by CN at RM3, 583.91 which mean only cost RM1.00. Composition of RM14, 000 was not revealed but was only told made up of Co. Festive discount of RM12, 000 + Special Trade-in discount of RM2, 000.
One must bear in mind that in this new vehicle sale, customer is totally in no position to cheat or mislead your distributor or dealer as all the model, packages, price, optional items are prefixed or determined by your authorized distributor. But regret when we made complaint to them, ETCM even refused to look at the documents or proofs we wish to present to them or investigate further.
This is truly shame for a Global organization carrying century old branded vehicle of the region

DO NOT BUY THE NISSAN ROGUES. I have a 2017 NISSA ROGUE which I paid it off in the first year I bought it. This year (2018) I found that field mice were able to eat pieces of my engine hoses, then filters, then leave bite marks in the frame under the hood. When I bought this $30, 000+ vehicle/SUV no one told me how susceptible it was to small animal damage. Small rodents ATE through the frame under the hood! - it has cost me hundreds already to repair small rodent damage. Nissan Consumer Affairs has told me that 1) On 26 Nov 2018, The rodent was not a part of their vehicle sold to me so they were not responsible fore it & 2) On 27 Nov 2018, They don't test such circumstances and are not required to test for such situations. The Consumer Affairs folks feel that what they don't know about through testing they don't have to fix. I asked them to trade me my 2017 for a 2018 but they said the issue is not fixed because it has not been identified as a problem through testing (Testing NISSAN does not have to perform). DO NOT BUY THE NISSAN ROGUES. As for me I will never buy another NISSAN and I will try to buy new vehicles that can ensure their frames can't be consumed by little mice.

Horrible customer service and reliability. Bought a new Sentra and the transmission has blown at 99, 000km. Still under the warranty and they went on to say we were one month over the warranty and not there concern to help. They also tried to tell us the warranty started 5 months before we bought the vehicle with nothing shown on the paperwork from purchase. No reason not to help a loyal customer that owns 3 Nissan vehicles, however they don't seem to care to help a customer at all or do anything for compensation of their poorly made vehicle. A customer should never have to worry about a transmission going with under 100, 000 kms.

This is the 2nd time we have received a recall on the Antilock Brake System! We have owned our 2015 Murano 3 years and are NOT pleased with having to take it in so much for recalls and NOW a 2nd recall on the same issue! REALLY? We have to drive close to 150 miles round trip to a Nissan dealer. This costs us money and time both of which are very important to us. On top of that, our back hatch door will not open so we will need to have that repaired. We were so happy with our first Murano that we purchased our 2nd one three years ago. Not so happy now and will probably not be purchasing another Nissan in the future. So unfortunate...You REALLY need to improve your service records! Consumers should not have to take their cars in numerous times for the same issue. Very expensive and inconvenient for us.

Jennifer and David Foley
[protected]@frontier.com

I have a 2016 Nissan Rogue with 25, 000 miles 2 year old car and the headlights are pleading I took the car to autonation Nissan spoke to Alan service manager and bill Seidel Nissan with Russ in Miami fl and both try to do a warranty clam they both said that warranty department denied my clam do to wear and tear do to weather it's not a weather problem it's a manufacturing defect because of pleading me and my wife don't feel safe driving the car at night we are scared that something is going to happen because of those headlights . I spoken to Miguel and his supervisor from Nissan consumer affairs And they said there nothing could be done and we reach the top of this matter and goodluck I have never been treated so bad if anyone is thinking of buying a Nissan stay away and go buy your self a Toyota or Honda .Nissan is producing parts that don't last more then 2 years and they don't back it up with warranty wouldn't want anyone else go through what I'm going through my case # [protected]

I have bought Nissan Sentra and it is my second Nissan car but unfortunately as a Nissan consumer I have experienced one of the worst after service experience as I have 3 guarantee purchasing order for 3 parts ( Bluetooth frame, exhauste pipe, serpentine). One of them from 2years ago and up till now is not available. The most funny part of the story is every time I call the Nissan Egypt customer service to give me a date when these parts will be available, they said to me we send your complain to the guarantee department but they replied we can't know when these parts will be available. So Who can know when these parts will be available in Egypt? Please I need the answer. As Nissan consumer I I am un satisfied and I will advice anyone don't buy Nissant cars.

My 2014 Nissan low beam headlights have progressively gotten worse, to a point they barely work. We have replaced the bulbs twice to no avail. We Have been told there is a manufacturer defect with the mirrors in the lens? After some research, realize others are having the same problem. This is a manufacturing issue. Nissan needs to address the issues before someone gets hurt. It is a huge safety issue.

The battery on my 2014 Versa Note died. Usually an inconvenience, but not normally a huge problem. Not with this car. Other automotive stores don't even carry the battery for this car. The four dealerships I went to don't have the battery. Not only is it not in stock, but the one they have in their system is incorrect (something I found out after purchasing a battery and trying to install it). When I went back and insisted the staff member call other dealerships, it turned out that not only was the information they had completely incorrect, but it also wasn't new information. They knew about this for months, but nobody thought to make the changes. Now, I'm stuck without a useable car, and Nissan is doing nothing to remedy the situation.

First of all, I just want to tell you how much I LOVE my Nissan Rogue, so much so that my wife bought a 2017 Rogue, and a co-worker via my recommendation bought (2) 2017 Rogues. Now for the upsetting news:

My 2013 Nissan Rogue Vin # JN8A5MVXDW135916 was purchased from Nissan Of Middletown, NY 10958 Phone # 845-374=6565 on 8/22/13 new.

On 8/19/2016 The Rogue was brought into the dealership for rust that I noticed on the rear tailgate . The vehicle was taken in and sent out to Eagle Auto Body of 41 Fulton Street Middletown, NY [protected] for re- painting. I got my Rogue back on 9/8/2016.

I noticed that the tailgate was rusting again in early August 2018 around the tail lights, both sides. I again took the Rogue back to the dealership to show them the rust that appeared. On a Friday, the service manager, I believe it was Wayne Pfeiffer, took pictures of the rusting around the tail lights and stated that the body shop usually warranties their work and that he would call me on Monday with further instructions . I didn't hear from him. I gave it a week and then called the dealership again to find out what the status was pertaining to my Rogues' rusting situation.

I was given the body shops name and address that originally painted the tailgate in 2016 to make an appointment to take the Rogue down to them and have them inspect it. The owner of the body shop, Scott, looked at the tail gate on August 24th and stated that it was a manufactures defect that the tailgate rusts. He called the service manager at Middletown Nissan and asked him what he wanted the body shop owner to do. The service manager told him not to do anything, that the vehicle was out of warranty.

Is this the way Nissan does business? I would hope not. I would hope that Nissan would resolve this situation by re- painting this tailgate on my Rogue and/or correcting the Corrosion situation of tailgates if this indeed is a manufactures defect.

Thank you for your attention to this problem.

Paul Hnatiw
152 White House Rd
Sundown, NY 12740
[protected] phone & fax

Worst service ever when we came t Return our location its takes three weeks to get an appointements and finnaly when a get one three time the person was not there Las t time I go at Nissan gatineau still nobady there but we need to leave the car day because it was the last days of our rental The guys take the keys and didn't leave me anything in prove of leave the car there . I need to ask him to sign a blank sheet of paper for get a prove . We ask him if we need to leave our new information address because we are moving and he says no we don't need that.

When we rent the car at the beginning we took a extended warranty because the tell us if we didn't use it between the third and fifth years its gonna be refundable but of course nobady knows everything about they ask me to contact Nissan Canada same answer I go back at Nissan gatineau and the guys tell me the sell director from this time and not there anymore and if a I can't found him I need to look with him that doesn't make any sens because is not working for this company anymore.

And now after 9 months we receive a call we are in collection for an amount of 800$ for a damage on the car we return .

The still have our phone number we receive a lot of call for promotion for new car but they not able to call us to discuss about this situation a they affect my credit because him in collection because of something the never discuss before that

They a are good to sell use a car but for service after sell and return it's a lot of stress and we feel like they are not happy to help us

Nissan is not gonna be a option for a car in the future

Dear Nissan,
I'm one of your costumers and I have issue for my vehicle maxima that the sunroof glass suddenly damaged .
I already bought it to Nissan service at my city in Saudi Arabia Riyadh . They sent report requesting to replace it because it locks as manufacturers problem . The replied as attached the request rejected and not under the warranty !🤔 .
Dears hope to solve this issue since it will effect the the trust of Nissan customers service .
Thx.

In december of 2017 my truck started hesitating when I turned left or right, not all the time but every so often. Took it in 12/18/2017 and they found loose connection at the battery volt sensor, they repaired loose connection, erased codes and test drove. They said ok now. I continued to have the problem, took it back in 12/26/2017. They found tsb that applies, performed tcm/ecm update. I continued to have hesitation problems. Took the truck back in 02/27/2018. They checked for dtc-found none, test drove-unable to duplicate customer concern, found tcm update-performedtcm update, test drove - unable to duplicate problem. I continued to have hesitation problem and one time it switched the radio from xm 1 to xm 3. Took it back in on06/15/2018, they checked for dtc's-none found, checked for tsb's-none found. Found p/pressure switch all circuits rec ecm, replaced ecm. Tested for operation-ok. I continued to have a hesitation problem which almost caused me to get hit. Took it back in 08/24/2018. They still have my truck and can't duplicate the problem, they want me to take the truck back with a recorder on it and drive the truck and record it when the hesitation happens. This truck is not safe to drive and they want me to drive it. Is this a lawsuit waiting to happen or what?

I bought a Pre owned Nissan Juke in April I only use for work and is in a secure car park I recently had to fill my water up and noticed a bracket was snapped on my light .i contacted the dealership were I was fobbed off saying it was not there problem in so many words but they would order me the part at cost as my warranty does not cover it
i can't understand how this could just snap unless it has been in a bump it's a thick bracket. I feel very upset by the service I have received

I upgraded from from Nissan Rogue 2014 to 2018 about month and a half ago from Willodale Nissan at Yonge and Steels Toronto. 2014 model was also purchased from them and after driving for 4 years I new this vehicle full well and on the bases of that confidence, I upgraded to 2018 with Tech package. Surprisingly, so far I found 2 issues which is bothering me every time I am driving this car.

1) Bluetooth is voice quality is very poor and only on driver seat it I could talk and listen, but on any passenger seat, it sounds like you are talking from far far distance and and no one can communicate because of such low and poor sound quality.

2) GPS voice guidance is very very out dated and old which even does not announce the name of the road. For example, if I am coming towards yonge street from my street, It will not say Turn left or right on Yonge Street, Instead it will announce, Turn left on Highway 11 or York region road number 11 in 200 meter.

I just came back from Montreal and these both problem was so terrible, that I did not use Bluetooth and for GPS, instead I used GPS through my phone through Apple Play.

I went to dealer ship at Willodale Nissan last week and complaint about both problems. After spending about 1.5 hours there, the manager at the dealer ship told me, that this how this car is made and we could not do any thing. I said how is possible that 2014 model has no such problem, but a latest model has such issues.

He said, I could not do any thing about it and for GPS, you have to UPDATE the GPS at you home connecting with WiFi, I did all update but the result was same.

I called Nissan H/O and complaint about it and I received the call back from Mr. Dominic, who was a customer service manager, and I explained him these 2 critical issues. Spending 15 minutes over the phone, with Dominic, I only learned that this is how the vehicle is made nothing could be done in this regards. I asked him to speak to and other higher manager or president at Nissan head office, regarding this bothering issue, he said that he is the final authority and non can help in this matter.

One more problem, I forgot to mention is kick opening of the the trunk. While it is a very useful feature on this SUV but this feature does not work some times.

Probably the sensor which senses the kick underneath the back bumper are not sensitive enough to work every time. In my humble view, this 2018 Rogue, will start getting complaints from customers and Nissan will have to address all issues, since these issues are about those features which are must in every vehicle today.

I am very very upset and I will urge all customer who are thinking about this 2018 Nisssan Rogue, must rethink their decision to buy this car, until and unless this problem is solved and a recal is put forward to address this issue.

For me so far NO LUCK but i an not going to take it as it is until Nissan address this issue seriously.

Thanks

I bought a brand new Nissan Rogue (2012) in July of 2013 in Richmond Hill, Canada at a dealership called Alta Nissan Richmond Hill. I serviced my Nissan exclusively at the dealership so that Nissan and myself would have a documented list of all service completed on the vehicle. This way the service department team could see what kind of service my vehicle needed. In June, 2018, after my warranty had expired, the car begin shifting gears, the engine began revving and the vehicle began jerking. I brought my car into service, they recommended a diagnostic be run, which cost me $130, and yielded a reply that my transmission had to be replaced as this model's CVT engines and transmissions were known to require replacement between 140, 000 to 200, 000 km. The service department had a quote prepared, for the transmission estimate, at a paltry rate of $6500. I nearly fell off my rocker. I spent hours on the phone with NISSAN Canada about this issue. They were rude, refusing to work with a long standing customer any possible solution. I took my car into a local transmission specialist, had the transmission fluid flushed, for about $280 dollars, and my ROGUE now purrs like a kitten. Not once, in all six years of owning this vehicle, did ALTA NISSAN service recommend my transmission fluid be serviced. I do feel cheated by ALTA NISSAN management, sales and service. Sales because they sold me a vehicle, knowing about the unreliable engine in ROGUE models. Service department, because they did not check their service history on my vehicle to recommend the appropriate service for my vehicle's issues. Management because they allow this negative culture to permeate the dealership and ultimately, the customers they serve. You have lost a LIFELONG NISSAN CUSTOMER because of your sole focus on profit and troublesome customer service. I will be sharing my story with the media and continue to inform the public of Nissan's less than honest sales practices when selling cars with CVT engines. A very disappointed customer.

I am mohammed edrees I have Nissan terrano vehicle number last I time went for 1st free service at kilometers of 11000 kilometers they you have come after 10000 kilometers again in went after 22000 km for service they you cant get free service first this was my problem and told to service it they took all the charges they have not solved the problems I had ac button problem they have not solved it they told they don't have time to solve it so iam again booking appointment at shahwar Nissan to solve the problem
contact number-[protected]
[protected]@yahoo.com
I want a refund of labour charge that they charged for not doing any work and I clean service please I taking it to service where I purchased the vehicle
I last serviced in honnasiri Nissan in shimoga they charged me amount itold about abs button blinking they have not solved that also so please help me I am taking it shahwar Nissan bangalore thank u very I want response from nissan

I would like to thank you for standing up for the transmission issue. HOWEVER not even 2 weeks after my transmission had to be replaced now my Stereo is going out. AGAIN the vehicle is 2 years old with only 39000. This is totally ridiculous! I called open a case #[protected]. I personally am requesting that Nissan pays $50.00 deductible. I personally think this is not much considering I purchased the warranty but sure in heck wasn't planning on using it for at least 5 years. Yes I agreed to the deductible but not when my car is 2 years old. I bought a new car that was approximately $30000. Not to have to worry about breaking down or getting rebuilt parts put back into my car. If was going to to that I sure in hell wouldn't have paid $30000 for a new car. 1 item that is small is one thing but a transmission and radio.
I want this resolved and I promise you if this is not resolved and 1 more item goes bad. I will be going to the attorney general and the media. I should not have to worry about a 2?year old car breaking down. What's next the engine.
I received a call from a higher agent he pretty much said kiss his Butt they aren't paying the $50. Wonderful customer service! I am waiting for his supervisor to return my call.
Tereasa Houtz

After consulting my Lawyer and was advised to launch an official complain to Nissan on the near missed incident I encountered while driving my Nissan Serena on 31/8/2018 night back to my hometown in Perak State.
My Nissan Serena of 28 months broke down in Pantai Timur highway while driving on auto-cruise mode in the middle of the night (2430 hours) of 31/8/2018. The engine just cut-off without any warning or indication sign and caused the whole vehicle unresponsive. Luckily, there were no other vehicle around me that time and I was able to steered my car to the side safely and turned on my emergency light. We were stranded in the middle of the highway, in the middle of the night and dangerously beside the highway!
Tried to re-start he car a numbers of time but failed. Called to Nissan customer service but unable to advice any solution. My car has to be towed away to nearest highway exit (Chenor exit) by Highway Tow truck after an hour wait. And, from Chenor, another towing by my Insurance company tow truck back to my home in Kemaman (Terengganu), which is 162 KM away, to change car and resume my journey home to Perak at 4 am. My regular Nissan Service Center in Kemaman was closed in this hour.
I called the Manger to complain the matter the morning after and to arrange service date.

Towed my car to Nissan Service Center, Kemaman, on 3/9/2018 morning and was attended personally by the good Manager himself, whom I have told about the problem a few days earlier.
The Manager proceed to star the car but failed and the moved to the engine compartment and removed the Air Flow Sensor out. He blew clean the sensor with compress air and reinstated the sensor to its position. Re-start the car successfully.
All in all, it just took around 15 minutes. He said there was one other similar car has this problem before in Nissan service online record. So he can penalize the problem quickly.
On questioning, I was told that the air flow sensor is a bit dirty and that caused the engine cut-off while driving. It was the design.
I was surprised by this as it is illogical that this sensor should cut-off the engine while the car is in motion. It is completely dangerous and also putting the user in immediate danger.

Now, I would appreciate if Nissan can give me an answer to the matter within 10 working days if what I was told is right, that it was indeed designed that way. After that, I want to know what Nissan is going to do about it.
I have lost all confidence in the safety of this car now as I do not know when the problem will repeat itself again or what other sensor will cause the same problem and put my whole family in danger again.

Appreciate your swift respond and attention to the matter

Thank you

Sincerely
Mr. Wong Kan Seng

I bought the nissan centra high line and i have many problem with engine and transmission
The engine making sound can't recognized and very loud and the company in egypt can't recognized it to ..and transmission when it gear up or down i feel the car like shock happen ..the car is new why it have this many problem and the company in egypt can't help me i want to solve this problem by changing the car .contacts me @[protected]@gmail.com

I was called by them to do a recall, once I was there, they broke my wind shield and because they saw I can speak English well, they take advantage to treated me like nothing, the manager said he didn't have to do anything for me. Get out the place or he had to called police to arrest me. I call channel 9, they sent a letter to them and Reed Nissan did anything until now. This is a rain's saison so I really appreciate that you asking them to fix my cat.