Nissan
Reviews and Complaints

I called in before going to this car dealer to let them know I wanted to turn in my lease early. The real purpose was to try and see if they would take my lease and I wouldn't have to make any more payments. I had recently lost my job and was looking to save money by getting rid off this car. Considering that they would get a car way under mileage, about 18, 000 miles under, I thought they might consider that and just buy the car out. Well, that was not the experience I had when I got there. I asked for the person who I talked to on the phone, Ms. Lee, and she immediately asked me to follow her. No greetings, no manners, no professionalism. She didn't even make any eye contact. She asked me if I had the two set of keys, my registration, and the miles on the car. She was entering the information in her computer. As I sat there without saying a word, waiting for her to look up my information, she asked me to sign on an electronic pad. She did not explain to me what it was for, nor what she was doing. I thought I needed to sign something to allow her to look up my information on database. The pad looked like one of those you use at the grocery store, there was no information as to what you are signing. Big mistake! Once, I did, she printed out two sheets of paper with all the information and my signature, as I had signed on the little pad, and said, "ok, you are done". I was shocked, it took about a minute. So I asked her what do you mean I am done? That's it? So then, my husband who was standing next to me asked her if Nissan was going to take over my lease. She said, what are you talking about? We grounded your vehicle, it's ours now but you are still responsible for the payments. Needless to say we were shocked, and furious. There was major miscommunication. As a professional, she should have asked if I understood the procedure, or go over the whole process. As an individual, she should have at least ask, do you understand what you are about to sign? or you are going to sing this document that says, you are giving us your vehicle but you are still responsible for the 4.000 plus dollars. I could not believe these people just did this to me. We asked to see a manager after she informed us that this cannot be undone! The manager came out, and asked us to wait and see what he could do but he said that he had never undone a grounded car before. Are you kidding me? Is this really happening? We waited and waited. He said he was trying to get in touch with somebody but because today was Saturday, he couldn't do anything. Now, we are waiting until Monday to see if this can be undone. I do not recommend this dealership to anyone. I walked in there and they literally stripped me off my property without me even knowing it. This has CONSUMER FRAUD written all over it. Do not go there for business, it is scary! Please stay away.
April 17, 2011

I was purchased a car, Nissan Sunny, model Ex-Saloon 2008 at Alexandria - Egypt. On 40000 Km the car motor starts to shutdown while driving, when the problem was found, Nissan Service Centre at Alex advised that the problem is due to motor braid ( dhafira in arabic ) is defective & they recommend to be changed under guarantee base, the same was already ordered as per them.. Now since one month ago I am still waiting for the part to be delivered from factory at Egypt but no response. It is not safe to drive the car with such problem and need to speed up the repair action, please.
Sala Al Shami
Alexandria
17-April-2011

I have had trouble with my damn power steering, it often locks my steering wheel. When this happens i have to turn the car off and start it again, i could do this 10 to 15 times. Every time i have brought up this problem they can’t help because they can’t see a problem. I have had it with Nissan ( spinelli Nissan ) in the west island. The worst service ever, the people were rude to my wife also. Once my lease is up i will give this car back with pleasure and shop for something better. My second car is an audi so i might just look for a VW. Never buy a Nissan, if you don’t get a murano, altima or maxima they treat you like crap. Never again i will shop at a Nissan dealership.

Battery acid all over vehicle, rusted chassis, missing retaining clips, new battery leaking acid, drive shaft is rusted, battery support rusted, gear box and entire engine contaminated with battery acid and everyone's trying to cover up so what now? R300 000 for a piece rust.

From Pissed off deluxe!

In January I took my Pathfinder to Bathurst Nissan as there was a noise which I said was the Turbo. They found major problems with the timming chain and thanks to you fixed a large number of things due to the wear on the motor. I was without a car for 0ne month! While they fixed it and the day I got the car back I said I was still not happy because the Turbo was making a louder noise. On my second return to Nisssan Bathurst to say there was no grommet under the air filter missing! They said they could order one and I could come back. I live 114klms. away!
My main concern is the Turbo. They told me it would be $6000 dollars, which after spending $62000 for the vechile I don't think I should be paying for! It is just 4 years old this April and I was told when I bought it it would do 400, 00klms. It has been serviced regularly and I have done 150000. I live in the country and do long klms with it and I have never been able to get less than 12.8klms/100ltes it is doing 13.7 at present.
I have just been through a 10 year drought, which has left me broke and I certainly don't have the $6000 to pay for the Turbo. That was the main reason for taking it to Nissan Bathurst in the first place and now the noise is getting louder and I would like you to consider fixing it for me.
Nissan BAthurst said that you would not do it for me, but I really need the car and cannot afford to replace it, so will have to have it repaired.
I do hope you could see your way clear to help PLEASE.
Regards,
Janine Hazlett

Bought what we thought a fully serviced used car. "WRONG" The car had a dead battery that died a week after the sale, parts missing on the roof luggage rack, they only replaced two of the four tires (2 months later we had to replace the other two). Radiator was low on fluid, car had NO gas in it, was given one key to the car (they refused to cut another one). Car was due a 30, 000 mile service (They REFUSED to do that). They sold us a warranty but yet appears all they did was washed it sprayed some good smelling stuff inside and stuck it on the front lot. Complained to Corporate that did get Sutherlin to pay for the battery and wrecker fee. DO NOT BUY ANYTHING FROM THEM!

On 08-18-10, I was backing down the driveway with my 06 nissan frontier, upon entering the street, the steering column made a loud pop and the steering wheel became loose, moving left to right, up and down 3/4? Outside the manufactured tolerances. I had the truck evaluated, 08-18-10, at murrays nissan, muskogee, ok 74403, [protected], and the fuel-sending unit replaced, 2nd time. I was informed that the steering repair would be $980.00, and nissan would not assist with repairs at 80, 000 miles. They stated that the bearing was bad and the entire steering column had to be replaced, admitting, "this was the first time they had encountered this type of failure in this revised model."  after repairing the fuel-sending unit, I picked up the vehicle, and researched the defect and discovered overwhelming evidence that there is a major steering defect with this model, and year, further validated by similar complaints filed with this agency, including high-speed total steering lockup, resulting in collisions. On 02-15-11, 87, 000 I returned to have the fuel-sending unit replaced, 3rd time/check engine light turned off, 3rd time/reviewed for a steering recall status update due to increased steering issues. Nissan would not assist with the steering repair, at a cost of $988.00, and indicated that the emission control canister failed, $700.00, which is why the light came on, on 02-18-11, after 3 days void of any repairs, I picked up the truck being reassured that it was safe to drive. I filed a request with nissan na customer satisfaction on 02-22-11. Nissan na called on 02-25-2011, refusing assistance on the steering and emission control canister failure. We own 4 nissan frontiers and 1 armada from [protected], 06 truck having multiple repair issues since purchase evidenced through nissan service records. My son, age 16, drives this truck daily to work and school and transports his 9-year-old brother I feel that the steering and emission control canister failure should be considered for replacement under voluntary recall provisions, or a fair and equitable agreement.

For those in Canada

Please complete the form on the link below as it will prompt Transport Canada to do an investigation with Nissan Canada.

https://wwwapps.tc.gc.ca/Saf-Sec-Sur...P/fc2-cp2.aspx

(copy and paste the link in your browser if you cannot click on the link)

Nissan is aware of the problem and has extended the warranty on the CVT transmission up to 120, 000km or 10 years but still refuses to include the transfer case .

I am a disgruntled owner of 2003 nissan murano with only 95, 000 km. The transfer case and two transmission seals are part of the $6000.00 quote just given to me by Nissan!

I have been chasing Nissan via telephone and email for almost 2 weeks and they are giving me the runaround! NEVER AGAIN WILL I BUY NISSAN AND I AM USING THE INTERNET TO SPREAD MY BAD EXPERIENCES WITH NISSAN! MY FRIENDS, COWORKERS(25, 000 STRONG) KNOW OF MY PROBLEM WITH NISSAN!

We own a 2017 Nissan Altima which we took into the dealer to have the spark plugs replaced. Car had close to 120000 miles with the original plugs. The service manual states to replace plugs at 105000 miles. While removing the plugs one broke off because it had been put in too tight, the head had to be removed and taken to a machine shop to drill and tap out the broken off plug. This cost me $1501. When reporting this to Nissan Consumer Affairs, I was told had this occurred while still under warranty (60000 miles) Nissan would have assumed the responsibility for this cost. But why would I replace spark plugs at 60000 miles when car was operation perfectly and your service manual states to replace plugs at 105000 miles? I am completely amazed at this lack of service and lack of goodwill on the part of Nissan North America.

I recently went into Bay Ridge Nissan to lease a car. I got very nice offer from sales person Anatoliy Yevdayev. When i came over to work out deal with him i have told him that i will have a co-signer on my application but i am the only person who will be on the lease and all other papers regarding insurance, billing, etc. For 100 times he said yes. When i was working out deal with him, Anatoliy told me that on top of the down payment there are other fees that i have to pay at signing. We reworked deal to include 1K into lease and I gave 1K deposit towards taxes and other fees. He said i will need to give him another 500 at signing. On the day when i was picking up my car and came in with my co-signer they said that i have to give another 2500 cause of taxes, destination fees, doc fees, dmv, and something else. We argued for a while and then after reworking the deal, we have paid 2500. Again we have asked to make sure that my co-signer is only on the bank papers and not on the lease. They confirmed it. Mean while they demanded that his name is on my insurance. When we asked why, they said that it was required by the financial company. Then we signed bunch of papers together and they literaly forced my friend to sign other papers (stupid that we did but nothing we can do about this now) and asked him to sign for something electronically. They handed us package with papers and car keys. When we got home there was no copy of the lease, registration and car purchase legal binding document were all in my friends name. We called and asked why and where is the lease. They said that it is their standard practice to mail originals to customers. Meanwhile car registration came to me in my friends name, first lease bill to my friend and his name, insurance is in both names at my address and i am no where on the lease. After 2 weeks of phone calls that went no where and calling our attorney we went to speak to manager Dmitry who said that since all papers were signed by my friend we are leagaly bound for the car. There was not one piece of paper that i signed together wit my friend, no copy of the receipt for a 1K deposit i gave initially and no application that i submitted. After our lawyer called him, Dmitry said ok lets see what we can do for you to the point that we will take car back. He said that i should bring car for inspection and appraisal for resale value. Now they are telling us that the value of the car is so much lower then when it was new (3 weeks ago) and they might not be able to give us money back 3500 when they take car or they might not even be taking car back. I have been reading a lot of complaints about this dealership on the net and would like to organize people that suffered by them to do story in the papers, tv, etc to the point of registering complaint with prosecutors office and mayor Bloomberg.If i can't return this car, then at least i want to make their life miserable by making other people aware of what is going on at that dealership. Let me know if you would like to join me in this.

I took my car into Eddie Tourelle's NorthPark Nissan in Covington, LA. so that they could look at and access the damage to my hood that was created by the bug shield they put on it. I called them 4 times after 3 days because nobody called me give me an update.

It turns out that they decided to have the hood repainted on my brand new 2010 Nissan Armada without giving me any consultation. The wouldn't even give me credit on the bug shield that I paid for not to mention the loss of value to the vehicle since it now had repainted parts on it. According to Kelly Blue Book the vehicle has a loss of value of $1500.00 due to the re-painted hood. The Nissan dealer said "We are sorry but we will not help you any further" and that was it...they didn't have a problem taking my $47, 000.00 for the vehicle though! I will NEVER EVER go back to that dealership and if you do, BEWARE!

My wife and I leased a Nissan Armada from DCH Nissan in Freehold NJ. When we leased the vehicle Gary and Eric (the sales staff) pitched us a prepaid maintemance contract for the 39 month term of the lease. Cost of the contract was $1, 600. We had three specific questions: 1) Does the contract include the use of loaner vehicles, 2) Since Infinity is a Nissan Company can we get our service at an Infinity dealership that was much closer to our house than DCH Nissan, an 3) Does the contract cover the cost of brake replacement.

The answer to all three questions was yes and Eric actually said he called and confirmed our question regarding the Infinity dealership. Well...we tried using the contract for the very first time and to our surprise found out that none of these things are included. This minizes the economic value to us and we asked for a full refund which was denied by the dealership (DCH Nissan in Freehold NJ).

I chalk this up as an expensive lesson learned and one that I will apply as a search for a replacement for my vehicle in 3 months. I was considering the Maxima but I will never purchase or lease another vehicle from these deceptive bottom feeders again!

My original vehicle was stolen and I was driving a rental that was to have expired and needed to be returned the day of the purchase of the used vehicle from the dealership.
Originally, I was submitting a down payment of $5, 000, which is what I was told is a sufficient amount for any vehicle purchase of $20, 000 or less, which would be considered 25% of what the vehicle would cost.

So I obtained a cashier’s check for this amount.
Due to Chapter 13 bankruptcy, I had to obtain a purchase order receipt to present to the Bankruptcy Trustee and Judge in order to get approval for a new loan. I obtained this purchase order from Jane doe at LaFontaine Nissan, after being highly recommended by a personal friend who is a well known radio personality for the city of Detroit. By the way, this dealership is an hour drive one way.
Around 11:30am on December 23, 2010, Ms. jane doe then began to work diligently to see who would finance me for a vehicle based on the purchase order. After making some calls, we then went to actually look at some vehicles that were available.
We rode together and I had a friend, Devante Derrico, follow me in the rental car to another car lot located down the street. The very first vehicle in the lot that we saw was the silver 2008 GMC Sierra and we stopped immediately. I noticed first how nice the vehicle was and then I almost simultaneously noticed the red sticker in the window with the price on it of $17, 999. I pointed it out to my friend that was behind us and I was excited due to the fact that it was well under the price I was expecting.
Ms. Jane Doe then took the sticker, copied the numbers off of the actual vehicle, and then went into the office. She then began to look up the information for the vehicle in order to submit it to finance companies to see if I could be approved for a loan for that vehicle.
During this time, she conveyed that she had issues reading the computer and the information that was being pulled up was not matching and that she could get better results if we were back at her personal office.

On 1/26/2011, I called Advantage Nissan located at 939 Old Country Road and spoke with Steve. I told him I was looking for a red Juke SL model and he told me he has that particular vehicle for me and so we set an appointment for 1/29/11 for 1pm. I told him I'm coming from far to get the vehicle so do not let me waste my time to get there and he does not have it.

When I got there, he has the red Juke, but a SV model (w/o leather seats, heated heats, power seats, fog lights, and no back up camera) I took the car because I can survive without those amenities. Steve then gave me a NMAC application for credit to complete, I told him I already have a check from my bank and is already approved and did not need their credit. He said OK, I would still need to complete it in the event my bank would not honor my check and they were not able to verify that on a Saturday and they needed that security, I agreed. Steve said to me, the finance guy will meet with me to offer me additional warranty and I should decline the offer because the vehicle already comes with manufacture warranty and the dealer is only trying to make money that way. So I met with Mike (finance guy)and told him I do not want to do anything with him but he insisted. He told me and my wife that he could get us a deal with NMAC (Nissan Motors Acceptance Corporation for the same price including additional warranty at 2.9%. I told him how is that possible when my bank is offering me a higher rate? his response was he works with them and he can get that, so I excused myself from the room and spoke to Steve and explained the deal offered to me, he said take it. I went back to Mike and asked if he would need to run my credit again, he said no, he will take the information from my bank and use those same numbers.

I left the dealership with my new vehicle then called him on Monday 1/31 to see if the deal was OK with NMAC, he said no and I was OK with that.

Trophy Nissan equated the increase of $67 in my payment to GAP. This was not the case. Gap was only 530. In addition Jim Green added Credit Liability and Extended MPP. Stating that they were apart of my gap coverage. They were not. The $67 was due to 8.4 in interest equivalent to 8, 000.
Mr. Green was spoken to and his refute was that I signed 4 papers each for all of those coverages and that I was video taped. He also states that my response would be different if a computer in my car was destroyed due to a pot hole and I would have to use the insurance.
This dealership was very misleading stating that they did not make money from this sale. However, in the last stage, I was made a complete fool of.

saya sudah guna grand livina selama dua tahun sahaja, tetapi sudah banyak ploblems keluar!Ada masalah, saya ambil pergi services centre, sikit saja problems pun kena tunggu sangat lama! tunggu lama saya tak mau cakap lagi, paling saya marah adalah keluar dari services centre tak lama saja kena masuk lagi!company kamu boleh tolong saya settle masalah dalam satu kali ah?sekarang meter minyak kereta saya rosak, ada minyak jarum pun tunjuk di tengah, tak ada minyak pun sama juga!pergi isi minyak tak boleh isi full kerana isi full minyak akan alir keluar!apa kereta macam ini, saya pergi isi minyak pun rasa malu!then hilter suise di belakang cermin besar tak boleh fungsi!skirt tepi bawah kereta saya pun sudah lupa berapa kali saya ambil pergi services centre anda tampal, tampal then jatuh!reverse punya sense sudah tak boleh guna, tempat duduk (besi sofa)pemandu sudah keluar!tak ada orang percaya ini adalah kereta baru keluar dari NISSAN.saya rasa mungkin saya beri 2nd punya kereta pun baik daripada ini!please !please!please!tolong settle masalah saya secepat mungkin!bagi saya satu cara yang baik, jangan buat saya sampai tak boleh percaya &sokong nissan lagi!TQ

North Plain field Nissan Rip me off when i financed 2006 Hyundai Elantra with 28, 000 mileages. I was initially agreed for $8, 872.75 with all the hidden fee along with the car price( car price was 6300.00). After spending 5 hours and reviewing all the paper work, they took me to the finance department to sign the contract. I was seven months pregnant and i was really tried, even before i sign the paper work i asked them why the total amount shows $12, 654.96 since the car price was $8, 872.75. they told me that the total price after 5 years of total interest form the bank.I didn't ask more then that and i signed it. After a month i received bank statement saying that the balance due 12, 654.96, i called the bank i explain to them but they told me i have talk to the dealer.I went there and they were very disrespect towards me. Told me that i am *** since i signed the contract.( this time i was 8 months pregnant) I was pretty much upset and frustrated. I was mentally upset few months due to this fact. I felt betrayed and disappointed. They are bunch of liars. Please think twice before buy anything from them.

I have purchased a car from this naperville dealership and had only trouble from day one. When we went in to the dealership we were greeted by a sales person who did not have any knowledge of the car we were looking at. We went for a test drive and was not impressed with the car that much. The sales person was showing us how to turn on a radio or heat. Come on my five year old niece knows that. When we arrived back at the dealership he was way to pushy. I know that sales people can be pushy and annoying but it felt like her had somewhere to be. (I guess he quit the next day or what even fired) When we asked him details about the finance he had no knowledge. He than called a "finance guy" but the problem with that was he also said he really did not do this and he was fillling in for the other guy. Come one people buying a car is important stuff. Where was this "finance guy" ? When we asked things to be broken down for us he just wrote few numbers down and just told us this was the only deal he can give us. After twenty minutes of back and forth he just asked us what we would pay. So we told him but when we did the math things were not adding up. He than told us he will gave us "FREE ONE YEAR SERVICE" and fabric protection. Well let me tell you when they say nothing is for free they meant it. They ended charging us and we only noticed it when we took the finance papers home. They also told us that they were going to lower the purchase of the car by $2000 but only did it for $1000. Those finance people are so scummy.
Our problems only got bigger with this dealership. I am sure that owner of this dealership things that he is running a well oiled machine but he is just scamming people. I am never had this kind of a bad experience any where else. I am not saying that the nissan car is bad but just this dealership.
Well just when i thought what else can go wrong we had service issues with them. We had some issues with the car the next day. First non of the fluids were filled and the brake was making noise. I am not to sure how long that car was sitting there. I had to fill all the fluids up myself. What is that all about. Spend almost thirty thousand dollars on a car and fill your own fluid? I don't think so. So we ended up calling the service up and asked them to look at the car to see what else was wrong with it. First they said no rental would be given and we would have to rent our own car. I knew we had rental option with our extanded warranty. Well after that was said and asked to a manager they agreed on the rental. They look at the car and for some reason or another could not find what was wrong with it. They called me up and told me to pick up my car. At that time i called the rental place and said what should I do with the rental. They told me to drop off the rental at the dealership. So after work i went to the dealership and was greeted by a service guy who told me to drop off the rental and to go find my car at the parking lot. WHAT! HELLO that is your job... I have never been treated that way before.
Two weeks pass and I get a letter from enterprise saying that the car I rented was damanged and because i signed the contract with them I had to take the responsibility of this.. That is completely wrong. The dealership acted as the enterprise agent. Well it did not help that when we dropped of the car no one checked to see there was any damages. So I had no proof that nothing was wrong with the car when I dropped it off. Well now I have to pay for a damage on a car that this dealership did. They are taking no responsibility for the accident. Well now i refuse to step a foot in this dealership. If I were any person who was looking to purchase a car from this dealership i would think twice. Matter of fact just d on't go there. There are other places to buy cars. I wish all of you luck and watch out for those numbers.