Nissan
Reviews and Complaints

The official dealer was engaged on 14th of june for windscreen replacement upon a previous agreement. After that day...:

A lot of suffering and ruined plans for a long dreamt summer holiday with the family out of spain due to the 2 months waiting for a piece... Lots of troubles into my work place due to the lack of other vehicle, no news except waiting and waiting... Moone belives the riduculous situation... My vehicle after receiving the confirmation that the pieces finall arrived stayed for 16 days into the garage without being mended only because the spare parts department screw up again and again and no response why and when the pieces will arrive. Noone into nissan iberia could cope with the control of the orders made by the garage dealer... And then after this 16 days I just got too annoyed and I collected my vehicle back without being repaired.
The official complaint center never gave me any information and it was absolutely unprofessional to keep on telling me that the well known and reputable company as nissan is going to compensate the problems caused.
In fact, no one from the client centre after all called me nor offered me any recompenses for the real nightmare, for the pure loss of time and enormous stress since 14th of june 2019 till 9th of august...

I would ask nissan

1st of all to have a face and to let know their clients what really is happening, because in the other case the poor nissan dealer garages playing the role of a bumpers they will crack... Then all the company will consequently do the same. Poor professionals exposed to this!

2nd of all personally taking my case into account to offer me at least proper (2500) eu recompense.

3rd of all nissan iberia to have a real respect to their clients and not taking them as a number plates, because behind every number plate there are lives, work, family, feelings..
Absolutely disappointing and lack of any responsibility..
The words failed me to express my disappointment..

Brought Nissan Kicks from M/s Zedex Delhi...I was assured that 8" Touchscree Android/Apple car play compatible music system shall be provided basis of which del was done from my end...

Found M/s Nissan India deliberately installed lower grade music system non complying agree specs and now not fixing up issue from last 4 months.

Very disappointed with experience so far and regret to purchse Nissan Kics.

Prasshant Sinha
mob-[protected]

Dealer- M/s Nissan Zedex, Delhi

Dear Sir,

I'm service my vehicle at your authorised service center ( EVM Nissan, Kalamassery) at 26th june 2019, at that time they are replaced rear both Shocks in my vehicle under warranty but after 3000km the shocks again making noises, when I brought to the service center the service guy says that, there is no warranty for replaced Shocks.Can you please explain about it ? Nissan shock absorbers have only 3000km life? This is not fair.

And I called your Area Manager at that moment but he was not answered to my call and till now he is not have any manners to call me back. This is the way you are treating the customers? I think you are posting this guy to ensure customer satisfaction and customer need.

Eagerly anticipated your reply

Bill is attached for your reference . Please check the remarks column.

Good day, thanks for facilitating a forum like this. I bought a Nissan Frontier from the local dealer here in Trinidad, last July 2018, about a month later i complained about a noise coming from the left side of the vehicle when i go over little "waves" on the highways. It sounded like the shock assembly bottoms out. I got nowhere with my complaints. After about five more complaints and test drive by the local maintenance technician i was told that is a normal reaction to the shock assembly when going over humps and "waves". I was never told about this when I went to purchase the vehicle. I was told that is the fault with the vehicle, like all other brands who have their own little faults. Why is this not covered in the warranty? Why are we not told the " faults" before buying. If this is fault as the technician indicated, why has this not been rectified from Nissan technical team? I am very disappointed in Nissan since i have been driving this brand for more that 20 years.

I am nanees saifeldin e mail ([protected]@yahoo.com) phone number [protected]) living in cairo egypt i have a 2018 nissan qashqai upon changing battery in nissan motors egypt abou rawash 17 july 2019 i was told that the original nissan battery is unavailable and that i have to buy from them a local battery (not a nissan guenuine part) instead and i paid the fees because i had no choice . During last week car was a big mess and today 6 august 2019 i presented car to agency for adjusting this and my 20000 km after leaving the car there they called me telling that the battery was leaking and that an explosion happened while they were repairing it destroying car sensors and the car will need 2 weeks repair as they do not have the parts
I am reporting their under trade unworthy of nissan name as a fake local non nissan battery was forced into ny car which in consequence destroyed the car computer and sensors and was a severe danger for me and my kid (a usa citizen) if the explosion happened if i drive my car i tried to complaint by they told me that nothing i can do except wait although i was told by a worker there it is a 48 hours work
This is outrageous and if i do not get a reply and solution to my problem i will go public and viral about this and the nissan image will be severly affected affected and damaged

Hello.My name is Dimitrios Giannoulakis and I am from Greece.In July 2011 I ordered a Nissan Juke car from the car dealer in Athens, Greece, named Mr Ananiadis who ordered it to the Nissan importer in Greece, Mr. Theoharakis, in order to have an automatic gearbox.The order was quite delayed and I finally received the car in December 2011, after 5 months, but the car dealership had assured me that I would have received it in two or three months time which was, as it appeared, not true.I started driving my car in January 2012. Two months ago, a strange sound started to be heard like a whistle, coming out from the gearbox.In addition to that, it has been turned off at startup a few times and apart from that, the reverse gear has not been activated five or six times.Τhe car has travelled 25, 500 kilometers in total.I took it straight away to the car dealer service and they say I need to put a new gearbox which will cost me from 4, 000 to 7, 000 euros. The other option is to repair the existing gearbox for 2, 000 up to 3, 000 euros and the cost to bear it myself.My question and complaint at the same time is whether it is fair to pay this amount fora damage of a car that is actually quite new, taking into account the total kilometers and the fact that I do 3 to 4 thousand kilometers a year. I bought this car with confidence in the integrity of its construction from such a reputable car manufacturer as Nissan and unfortunately at the moment I am faced with a fault that is not my own fault as a driver. Please answer me as soon as possible for the solution to this problem. Thank you in advance !

I went to lunch and had a little jerking in my car, than it stopped and I was like "What was that". On my way home the car started jerking, and acting like it did not want to move. I called Nissan dealership on a friday, told them what was going on and was told to bring it in on Monday, due to them being short staffed that Friday. I drove my car the 30 minute drive doing 40 and when I got there they took my car back for them to run inspection. My husband informed me that when he went to desk he was immediately told it was the transmission. The mechanic came out and said it was "the transmission". My husband informed him that as much as I bring my car in, someone should have asked me about transmission fluid change, because they do that to him at the Honda dealer, they will tell "him" what services he should have done and leave it up to "him" if he wishes to go ahead with what they think he needs. I have never been asked or told anything about my transmission, but I have had tires replaced, batteries, windshield wipers, oil, air filters and all replaced. Now with me still owing 7900 on the car, I am now asked to pay 3500 for another transmission. I have since researched and found that the CVT transmission for Nissan is absolutely horrible, and these problems have been listed by thousands... I feel they should replace the transmission at no cost to me!

My patrol LE. It started vibration. Checked at Nissan dealer and had to pay 1100aed for dealer checkup fee. The eport came as the engine oil is found mixed with metal. again in detail the piston is found crack at various cylinders leakage, My car is 2012 model aND clocked 330000 km. Serviced at regular intervals. Agency asked to replace engine which cost me aed 45000 plus fixing.
Can i know why the engine not reliable. Any thing possible to replace engine on warrantee.

Very upset I had an issue with a transmission in 2016 which Nissan gave me a rental and replaced my transmission, I called again because I have the same issue and mechanic was short rude and said it's past the 12 month warranty you have to pay full price not out problem! I'm still paying for the car right now I would like more Assitance or need options I don't have $4, 900 to pay out of pocket my car is the only transportation to work and home

I have had my nv200 nissan van at a dealership for almost a month as of july 16, 2019.
Took it for service for transmission fluid change, also scheduled synthetic oil change. And it was recommended to do an in-cabin air filter change (not a recommended maintenance item). I agreed to these services. Also, the air conditioner was not blowing adequately, on high fan felt like minimal airflow. Service advisor informed me that the filter was clogged with debris and hair, pet hair. I do not have a dog or pets that ride in my vehicle. Debris what type of debris? So is this repair covered under warranty should be because it is a bumper to bumper, 100, 000-mile 60-month warranty? I was informed this is not covered by the warranty. I was not provided any photos taken of the damage. Please fix or replace the air conditioner unit that is not working.

Dear all,

I am reaching up to you with an issue related to my brand new Nissan X-Trail, N-Connecta ( VIN : JN1JHNT32U0000362 ) that was bought from one of Nissan official dealers ( SERUS Auto ) located in Bucharest, Romania.
The car was ordered in February and was delivered to me on Friday 06.07.2019.
On the following week on 12.07.2019, the car was scheduled to the service (SERUS) for mounting an original Nissan towing system. After 2-3 hours the dealer called me and told me that the car suffered a major oil leak on the engine (approx. 1-2 liters of oil) and they need to make further investigations.
When I arrived in the service (after 30 minutes) parts of the engine were already dismounted without informing me and without my approval as the owner of the car.
I was verbally informed that the reparation consists of removing the upper part of the engine (top of the engine, oil separator, camshafts, etc ) and glue them with LOCTITE red sealant in order to stop the major oil leak.
The car has only 460 km on board and my assumption is that the major oil leak is a failure of a non-conformity during the production cycle.

In regards with the above I am pretty sure that Nissan procedures in this kind of cases are more different that the one SERUS Auto is applying to my car. I am confident that NISSAN procedures don't recommend gluing the engine parts with LOCTITE sealant in case of major oil leaks.
Regarding the above experience, I am kindly asking you to take into consideration the following:
• Because the car is brand new and the non-conformity (unknown major engine oil leak) was from the very first moment of using the car, please consider replacement of the car with a new one of the same model and optionals.
• Is it in the standard NISSAN procedures that in case of major engine oil leak to glue parts of the engine with LOCTITE sealant instead or doing a proper investigation and find the real cause of the failure?

I am still confident that NISSAN is a company with great values and is treating the clients with great respect. Also my wife has a NISSAN Micra and we truly believe in NISSAN brand, therefor I have great expectation on solving this issue with real professionalism and treat us also as a future clients for other NISSAN models.
I am waiting for your feedback and I am available to give you more information that will help you solve my problem in the most appropriate way.

Best regards,
Mircea Negut

To whom it may concern,

Hope this email finds you well.
I am writing this email in reference to my unfortunate experience with your maintenance center in Alexandria, Egypt.
I left my car at the center at the end of May, after having an accident. I received my car on July 4th ( a month and a half later) after giving them an ultimatum. Throughout this period, I was given various appointments to pick up the car, which were postponed every single time. Their customer service is unprofessional, rude and are clueless about what's going on. Honestly, I wasn't surprised because that's the way their manager Mr. Mohamed Abdel Aal dealt with me too.
Anyway, when I finally received my car, I found the following:
- The right mirror isn't electric anymore, I have to open and close it manually.
- The driver ‘s seat window doesn't open all the way down.
- The door handles of the 2 doors that were replaced are different. They need to be smoothed and painted.
- Strange noises are coming from the car.
- The muffler has dropped out of place.
- There is silicon adhesive all over the car.
- The car interior ‘s state is horrendous. There's dirt and grease on the top and they didn't even have the decency to clean out the broken glass that was in the car when they received it.
- I was informed that one of the parts(scatara) would be replaced and that I would be charged for it accordingly. Upon payment I was shocked to know that it wasn't replaced and they fixed the old one. I found this out through mere coincidence.

Everyday I am discovering something new with the car and I am actually quite concerned for the safety of my family as it seems to be more of a hazard day by day.
Please find attached some documents and photos which may be of help.
Kindly awaiting your prompt reply and feedback.

Thank you

I just bought a brand new Nissan X-Trail 2.5 from ETCM Khor Gaik Kuang @ Khoo Gaik Kuang, get my car on 6th May 2019. Now the car is giving a weird problem where HQ technical team also not able to give me answer yet until now.

My car audio is connected to my phone but then when I answer the call is going through my phone speaker instead of the car. Encountered the whole audio set auto shut down while I'm driving and all my setting gone back to factory setting. One time is that when I was about to on my Audio, the screen shows no respond at all. I restart my car for 5times, then it goes back to normal. I answer or call out to someone with my car Bluetooth, conversation ended but the car audio does not hang up but in actual my phone hung up. It doesn't goes off unless I press the Hang Up button on the screen myself.

I'm in Parking mode, but not able to open ny car bonet with the button behind nor the button nearby the driver seat. I didn't change anything, I just restart my car and it goes back to normal again.

I activated auto hold function, normally you can see a white color Auto hold symbol while the car is moving and goes green when we totally break stop. But this, I activate it, no symbol pop up, when I break it doesn't function as well. I restart again my car, then there it goes, again, back to normal.

I drop my car to Tan Chong Service centre twice but nothing done because they cant find the root cause. What they did is just reset my audio set to factory setting. According to them, they cant solve when there is no evidence. So when I encounter the problem again, I took video and send to my sales person. He've forward to service team but no feedback until now. I get a call from Tan Chong Service team saying there will be a personnel coming from HQ to resolve this problem but yet till today no respond has been given after we last met around 3weeks ago.

Baring this kind of error while driving and will intermittently not able to use Bluetooth while driving is bothering me with the function but I not able to use it. Audio respond slower than the phone did when I try to listen to my wechat audio or other audio too.

I wish Tan Chong would expedite my case as this is a brand new car and we were so happy to drive a Nissan. My question is, the service team has the video evidence yet why is it taking such a long time to settle this issue? I'm wondering why a brand new car is giving so much problem that we can't explain. I hope to get a positive feedback from Nissan ASAP. The car number is PNW9518.

Good day
I took my car in since I had a problem with my battery, and to check the engine alarm. That was done.

The issue is that after I received my car, I noticed there was a dent which was not there before, so I called dealer and told the service manager about my problem, she said she will look into it and get back to me.

After a week with no response, I called again, I was told she is not available and they will tell her to give me a call. Am still waiting.

My Email : [protected]@yahoo.com
Number: [protected]

Regards
Isaac

On Monday, July 1st 2019, I decided to take my Nissan Rogue in for an oil change at the Auto Nation Dealership Service Department located at 8890 Pines Boulevard, where I had bought my vehicle. Little did I know that I was in for a series of problems with the service rendered to me on that day.
Now I had made an online appointment to do the oil change. However, I wound up waiting for an hour and a half before the oil change was completed and my vehicle delivered to me.
So here is what I have learned about making appointments with this location: Appointments make no difference because you will be served just as you would if you had not made an appointment. So don't waste your time making appointments to have your vehicle serviced at this location.
Secondly there is an advertised price of 45.95 at the Nissan's website for an oil change. However, when I presented my advisor Mr. Bradley, the customer care consultant, with the printed advertised online price, Mr. Bradley stated that that price of $45.95 was a mistake and that the actual price was $49.95. So I have learned that this is nothing more than false advertising.
Thirdly, the choice of oil. When Mr. Bradley presented me with the charge for the oil change, I noticed that it was nothing near what the advertised price on the internet was. Mr. Bradley explained that a vehicle like mine will require synthetic oil. I then asked Mr. Bradley if regular oil will hurt my vehicle's engine. Mr. Bradley responded by saying yes that regular oil, will in fact, hurt the engine. So I settled for the synthetic oil anyway even though I knew that regular oil will do no harm to the vehicle. At this point I am thinking; am I being scarred into spending more on an oil change. Perhaps I was.
Fourthly - soiled seat. When the vehicle was delivered to me, I noticed that the driver seat was soiled with a black oil-like substance. Fortunately, I had taken pictures of the vehicle's interior as well as the exterior just prior to taking the vehicle in for the oil change. Frustrated and upset, I pointed out the soiled seat to Mr. Bradley, who then took the vehicle over to the detailing department to have the seat cleaned. Shortly thereafter, I proceeded over to the detailing department to see what was going on with my vehicle. I noted that someone, not sure if it was Mr. Bradley had left the vehicle's AC running on high; apparently to dry the seat after the cleaning solution was applied. I took issue with the fact that my vehicle's AC had to be used to correct a problem that they had created in the first place. Moments later an associate from the detailing department came over to look at the seat. I mentioned to him that I did not approve of the fact that the vehicle's AC was being used to dry the wet seat. The associate explained that they do not use the vehicle's AC for that purpose but that they use another method, which is pressurized air, provided by the department to dry the seat.
Now while I am not accusing Mr. Bradley of using the vehicle's AC unit to dry the seat, I am inclined to think that he might have been the one who did so. I have concluded that these people really do not consider their customers' perspective when it comes to issues like these. I then decided to bring the matter to a manager, Mr. Patrick Villedrouin, who was quite understanding and even offered to cancel the charge for the oil change - an offer I vehemently denied.
This experience has taught me what I think is fundamentally true about the service at this location, at least in my case and that is that they did not take care of my vehicle the way they were supposed to. For example, if they had placed the protective plastic over the driver's seat, the seat would not have been soiled. It makes me wonder what else they may have failed to do. The fact is, as customers, when we take our vehicles in for service at these places, we really don't know how well the service is being performed on our vehicle. We hand the keys over to the technician and trust that they would take care of things while we wait. I must also state that what was really appalling about this experience is the fact that no one had the courtesy to apologize for what had happened. Imagine a company failing to do what's basic and professional - to say we're sorry. What a shame. I am not sure if these businesses realize it, but as customers, we have choices, and on that day I chose Nissan over all others, and this is what I got - a Horrible Experience. This was my first and certainly will be my last visit to this location.