PC Richard & Son’s earns a 3.8-star rating from 685 reviews, showing that the majority of appliance and electronics shoppers are satisfied with their purchases.
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Continued calls to the service department to no avail. I will never do business with this awful store again
After spending $4000 on a washer and dryer with an extended 10 year warranty, my washing machine broke down. I called for service under the warranty and was told by the independent (contracted by P C Richard & Son) service tech that the machine was not economical to repair and was a fire hazard. P C Richard & Son in Paramus assured me that I would have a...
Read full review of PC Richard & SonThe actions of one person will cause me to think twice about PCR for future purchases..
There is only one store to purchase appliances, TV, telephones, etc and that has been P C Richard & Son in Paramus for years.Something strange happened. I purchased a TV set in the Paramus store from salesman Joe Botros Jr 8246. I gave him my American express card at which time he offered me the P C Richard credit card which I refused and under his breath...
Read full review of PC Richard & SonContinued calls to the service department to no avail. I will never do business with this awful store again.
After spending $8000 on a washer and dryer with an extended 10 year warranty, my washing machine broke down. I called for service under the warranty and was told by the independent (contracted by P C Richard & Son in Paramus) service tech that the machine was not economical to repair and was a fire hazard. P C Richard & Son in Paramus assured me that I...
Read full review of PC Richard & Sonjoe botros jr 8246 outright lied to me to get me to buy the extended warranty. what kind oid training does pc richards give their employees???
As I walked into the Paramus store to purchase a dishwasher iI was bombarded with salespeople Joe Botros Jr. 8246 who wanted to help me.I went with one who took me to the dishwasher dept and he proceded to show me the displays. I chose one and he gave me the price plus delivery charge plus extended warranty charge. I told him I did not need to have it...
Read full review of PC Richard & Son and 2 commentsI need P C Richard & Son in Paramus to replace my refrigerator as soon as possible
My refrigerator that I purchased in late 2013 has not been working about two weeks ago. Technicians were sent out on four occasions but was unable to rectify the problem. On the four occasions, I was given an appointment in the early mornings but they showed up later in the evenings causing me to lose time at work. For the past few week, the foods in the...
Read full review of PC Richard & Sonthey were extremely rude in the paramus store and not very knowledgeable.
have had a horrific time with P C Richard & Son in Paramus NJ. 1 year ago I purchased a refrigerator after the first one I purchased went bad. It should have been a simple exchange since I had a warranty but no such luck. They were extremely rude in the Paramus store and not very knowledgeable. I finally got things squared away. Now I am trying to make sure...
Read full review of PC Richard & Son and 8 commentsI am sick and tired of this. Either I get my money back or I am going to court and make it seen on national TV.
I purchased a French door fridge for $5, 000. When it was delivered, they said that the water will work in a while and make ice, then, they left. The fridge never made ice and the water never came out. Then, the food started to freeze along with the milk and other dairy products. The main computer was dead. They sent a repairman over and they fixed the ice...
Read full review of PC Richard & SonI guess we are now required to be mechanics because they run a lousy business.
I had a similar experience as other posters. I called P C Richard & Son in Paramus to fix a Maytag washer. It took them 5 days to get out here. The guy came and tried to tell me that the problem was that we used too much soap. Nice try. When I added clothes and ran it while he stood there, the machine started spewing water out the back. Then he told me it'...
Read full review of PC Richard & SonThe manager James claimed he was working the night before but knew nothing about my phone call.
I called the store on Tuesday night and inquired if they would sell me a Sony TV for the same price offered by Sears. After 20 minutes on the phone (the associate had to discuss it with his managerJames), I was told they would match the Sear's price. The next morning, I went to the store to pick up my TV and was told I couldn't buy it for the price we...
Read full review of PC Richard & SonI've had a bad experience with this Sharp product and P C Richard & Son in Paramus
I just bought a brand new Sharp LCD 60" TV in October of 2013. It has stopped working since then and it's only February. I called P C Richard and Son in Paramus since that is where I have the warranty through. It took them over a week to get here. When he did, he looked at the TV for 5 minutes and called a Sharp tech person who then in turn told the P C...
Read full review of PC Richard & Sonthey replaced my television with a refurbished part!
I had my TV for 11 months. Then all of a sudden, one day I turned it on and there was a red and blue line running down the screen. I called P C Richard & Son Customer Service being that it was still under the factory warranty. Furthermore, a tech came out to my house within a few days and deemed my panel defective, which he then processed to order a...
Read full review of PC Richard & SonPC Richard & Son in Paramus. Guess what? They just lost a customer. I'm never buying from them again.
I purchased a washing machine from P C Richard & Son in Paramus. I called in for repair on my washing machine. It was working but it was making a sound. They took my washing machine apart and they refused to come back and repair it because they stated that it had water damage. I asked him to come back to put the machine together. I was told that it will...
Read full review of PC Richard & SonP C Richard & Son I Paramus customer service supervisor who first delayed calling us back.
We have a less than a 2year old refrigerator which we paid extra for a 10 year warranty on, apparently has a faulty ice maker that suddenly started leaking today & caused major flooding damage in our kitchen all the way down to our basement.We called a P C Richard & Son I Paramus customer service supervisor who first delayed calling us back until servicemen...
Read full review of PC Richard & Sonwho knows how long they will delay for parts or a replacement.
We purchased a washer and dryer almost 3 years ago and paid a significant amount for a 10 year extended warranty on each (almost 40% of the purchase price).The machines were installed (by P C Richard & Son) in my 2nd floor laundry room. This weekend, water started coming through my kitchen ceiling. When we called the service department first thing thi...
Read full review of PC Richard & Son103 years what the heck for??? nerver buy from them
I bought a washing machine and dryer from them in NJ, Paramus store.I had a old washer tray for my washing machines to collect water". They refused to deleiver my washing machine and dryer because of this water collection tray which sends through the drian pipe'. They also charged me for extra items like wall outlets and pipes saying that they can not hook...
Read full review of PC Richard & SonI cant wait to get a survey asking about their service.
I purchased a fridge from P C Richard & Son in Paramus and upon delivery today the driver told me it was damaged and it would have to be returned.I called the store in Paramus and they cant get another until tomorrow. I took off from work today for this and now I have to *** tomorrow as well. The manager James Langford would not give me a delivery time. I...
Read full review of PC Richard & Son and 2 commentsI will never do business with this awful store p c richard & son in paramus again
After spending $8000 on a washer and dryer with an extended 10 year warranty, my washing machine broke down. I called for service under the warranty and was told by the independent (contracted by P C Richard & Son in Paramus ) service tech that the machine was not economical to repair and was a fire hazard. P C Richard & Son in Paramus assured me that I...
Read full review of PC Richard & Son and 1 commentthey delivered a damaged refrigerator.
We have been customers of P C Richard & Son in Paramus for decades.As property owners we have frequent need to purchase appliances in two different locations. We recently purchased a refrigerator for a rental house. They delivered a damaged refrigerator and the tenant noticed it and refused it. On the next delivery they scratched the saddle in installing...
Read full review of PC Richard & SonImmediately complained & Jenny in cust serv essentially called me a liar.
I purchased a washer & dryer from the Paramus NJ P C Richard & sSon.Great price. When they delivered it, they broke the dryer vent cap on the OUTSIDE of my house but neglected to tell me; insread, they completely taped it closed Still don't know why they even had to go out there. Only realzed what happened when it took 3+ hours to dry small load...
Read full review of PC Richard & SonP C Richard & Son in Paramus sold me a service contract for my kitchen appliances.
P C Richard & Son in Paramus sold me a service contract for my kitchen appliances. Getting them to show up, takes nothing short of a miracles. I placed 5 calls to 5 different managers and, I still have a broken refrigerator. If you contact them by phone you will be kept waiting up to 20 minutes. While on hold you will be told over and over, how important...
Read full review of PC Richard & SonPC Richard & Son Reviews 0
About PC Richard & Son
Today, PC Richard & Son operates over 60 stores throughout the Northeastern United States, as well as a robust online store at pcrichards.com. The company offers a wide range of products, including televisions, home theater systems, computers, tablets, smartphones, appliances, and more. Customers can shop for products from top brands like Samsung, LG, Sony, Apple, and many others.
One of the things that sets PC Richard & Son apart from other retailers is their commitment to customer service. The company has a team of knowledgeable and friendly sales associates who are always available to help customers find the right products for their needs. Additionally, PC Richard & Son offers a range of services to make shopping easier, including free delivery and installation, financing options, and a price match guarantee.
Overall, PC Richard & Son is a trusted and reliable retailer that has been serving customers for over a century. With a wide selection of products, competitive prices, and exceptional customer service, it's no wonder why so many people choose to shop at PC Richard & Son.
Here is a comprehensive guide on how to file a complaint against PC Richard & Son on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account on the website.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with PC Richard & Son in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern in your complaint.
- Include relevant information about any transactions you had with the company.
- Describe the nature of the issue clearly.
- Explain any steps you have taken to resolve the problem and the response from the company.
- Share the personal impact of the issue on you.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Use the 'Desired Outcome' field to specify the resolution you are seeking from PC Richard & Son.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against PC Richard & Son on ComplaintsBoard.com.
Overview of PC Richard & Son complaint handling
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PC Richard & Son Contacts
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PC Richard & Son phone numbers+1 (800) 696-2000+1 (800) 696-2000Click up if you have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone numberCustomer Service+1 (877) 727-1909+1 (877) 727-1909Click up if you have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone numberCustomer Service+1 (631) 773-4900+1 (631) 773-4900Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone numberHead Office+1 (631) 843-4354+1 (631) 843-4354Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number+1 (631) 843-4544+1 (631) 843-4544Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone numberMarketing Manager+1 (631) 843-4592+1 (631) 843-4592Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone numberMarketing Manager+1 (631) 773-4902+1 (631) 773-4902Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone numberMarketing Manager+1 (347) 528-7588+1 (347) 528-7588Click up if you have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone numberAssistant Manager+1 (631) 843-4509+1 (631) 843-4509Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone numberMarketing Manager+1 (800) 377-3700+1 (800) 377-3700Click up if you have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number
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PC Richard & Son emailssupport@pcrichard.com100%Confidence score: 100%SupportKEVIN.REID@pcrichard.com100%Confidence score: 100%Supportsupport@pcrichard.zendesk.com100%Confidence score: 100%Support
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PC Richard & Son address150 Price Parkway, Farmingdale, New York, 11735, United States
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PC Richard & Son social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024 - View all PC Richard & Son contacts
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