PDFFiller’s earns a 3.8-star rating from 484 reviews, showing that the majority of users are satisfied with document management and editing tools.
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Replied
PDF Filler
I was charged 96 dollars on an account I no longer use, after making a free account almost a year ago! Was charged this, AND an overdraft fee! When I go to the website, my account type still says "free account" and I see no card information anywhere. My name is Meagan Millier. millier.[protected]@gmail.com. I just would like to get a refund and close off whatever account is charging me so I no longer get charged!
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
This is to confirm that your account has been closed, and the refund has been made. Since this is a very recent transaction, you - most probably - will see this refund back on your account on Monday already.
We would appreciate if later on you could confirm that this case has been settled.
We are very sorry if any misunderstanding/confusion caused!
Replied
PDF filler
I have a basic subscription and pay $19.95 monthly. Love the product and use it fairly often. My problem is they are apparently not happy with me having just the basic subscription so now that I pay them they think it's ok to send me pop up windows all day long that say "Upgrade your account to Premium NOW". contacted support online and though email and got a bunch of horse s**t instead of help. They say the only way they can help me is if I capture a screen shot of their pop up window and email it to them? WTH why do I have to do that to get you to stop spamming me with their advertising. It's like they are trying to force me to upgrade or they won't stop. Horrible customer service and harassing a paying customer! Ruined the experience for me and I'm gonna be looking for another company online to sign up with.
The complaint has been investigated and resolved to the customer's satisfaction.
many thanks for your feedback, and we are very sorry for this somewhat annoying experience!
We've passed this information to our solution engineers.
Upgrade suggestions are normally based on the activity parameters. Looks like something went wrong in the logic there. And we apologize for that!
The necessary actions will be taken this week already.
Many thanks for using pdfFiller!
Replied
PDFfiller
Falsely advertising this is a free one time service.
On 4/27/2021 I spent an hour completing a form, which I had to provide personal information, I was not able to print or save my document without providing PDFFiller my credit card information.
Why can these companies advertise their services are free when they are NOT?
I did a search of complaints before using this company. My search indicated they were safe, the only complaints I had seen were of customers who bought into their service and were over billed or billed incorrectly. I did not plan to buy their service so I was not too concern.
I am so annoyed and frustrated. I would appreciate any advice you can provide consumers to avoid these types of companies.
Desired outcome: Stop advertising free service, or not be allowed to advertise on line at all!
The complaint has been investigated and resolved to the customer's satisfaction.
We are actually advertising as having a free trial which goes before any of our paid plans. This free trial lasts for full 30 days, no charges applied. If you cancel and unsubscribe during this first month, your data will be automatically deleted and no charges will be applied. As simple and straightforward as it is.
If you have any further questions and/or would like to double check the status of your free trial/plan, just drop a line in chat with our 24/7 Support here: https://www.pdffiller.com/en/support.htm
Replied
PDFFiller
I received an authorized charge on my American Express credit card from PDFFiller for $192.
AmExpress rejected it and I can see that I've registered for their service.
I'm reporting it as a scam and will need to get a new credit card from AmExpress.
From AmExpress:
Merchant:
PDFFILLER
Attempted Date:
04/24/21
Amount:
192.60 USD
Original Status:
Declined
Desired outcome: Let me know how and when I registered for this service and don't charge my card!
The complaint has been investigated and resolved to the customer's satisfaction.
If you don't recall the account registration with us, please chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support
One of our agents will provide you the date, the email and all further details in real time.
If there is still an account with pdfFiller and you are sure you won't need it in the future, our Support will make sure it is deleted and there are no further charge attempts.
We are sorry if any confusion caused!
Replied
See below
The product will not print forma even after several attempts
Program is WAY to slow
Program is not intuitive
How do I cancel my subscription?
[protected]@aol.com
The complaint has been investigated and resolved to the customer's satisfaction.
Please chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support (or, if you don't have time for a live chat, you can submit a ticket).
Replied
Money taken out of bank account
On the 3rd March I received a notification that An Amount of R1451.61 was deducted from my account from PDFFILLER.I then went to my bank as tried to resolve the incident but came out unsuccessful, it's been over a month and still nothing is resolved.The bank have me and option of contacting PDFFILLER but that as well has not been good because of the number is on the site.I would like to hear back regarding this problem.
Desired outcome: Refund of Full money taken out my account
The complaint has been investigated and resolved to the customer's satisfaction.
Please chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support
Or send us more details (your email, the date of transaction and the last four digits of the credit card charged) via a private message (you can do this here at Complaintsboard).
Thank you in advance! We hope to see a quick resolution here!
Replied
30 day free trial
I cancelled with the 30 day free trial and was charged anyway. I logged into my account and cancelled. I think they purposely make it difficult to cancel so that they can scam you into a charge. FEDEX should not make you use this service to complete their forms. I will be complaining to FEDEX also. PDF Filler 30 day trial is a scam.
The complaint has been investigated and resolved to the customer's satisfaction.
If this is a recent transaction, refund will be no problem at all. We just need slightly more info, apart from your name.
Please chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support
Or you can submit a ticket (same link) if you don't have time for a live chat.
Thank you for your cooperation on settling this!
Unauthorized charges after canceling free trial
I was charged this morning even after I cancelled my free trial yesterday, this is total rubbish. You claimed you won't charge once free trial is cancelled but I still got debited.
Desired outcome: I want a refund
Replied
$120.00 Unauthorized Charge! Free Trail was cancelled immediately.
To whom this may concern... Please address this with urgency. I at no point agreed or authorized PDF FILLER to pay/DEDUCT a monthly charge because I cancelled my subscription within an hour of using the app...An app that I didn't even use in the end because the document was ultimately uploaded as a .jpg. This is not ok at all and I demand a refund immediately, this money is needed for my dogs medical attention.
Not only did I cancel my subscription well within the free trial agreement, where is PDF FILLER coming up with a $120 charge? That was stated no where in the monthly subscription even if I had t cancel the amount is wrong. After reading multiple complaints this app is doing bad business. I'm a single mom and unemployed due to covid.
Desired outcome: full refund immediately of $120.00
The complaint has been investigated and resolved to the customer's satisfaction.
We would like to clarify several things here, for starters. $120 is the annual subscription plan, not a monthly fee. Secondly, most probably, the cancelation of your free trial simply did not come through. This might have happened if the Internet was down for a second, for example.
Anyways, refund is no problem at all, no questions asked. Please chat with our Billing over here: https://www.pdffiller.com/en/billing?sl=support (or you can submit a ticket if you don't have time for a live conversation).
Our Billing Support will need to know the date of this transaction in question and also the last four digits of the credit card charged.
We hope to see this settled soon!
Replied
INR Rs. 16,046 Charged for 30 day free trial
Hi Team,
Just now I've noticed that I have been charged INR Rs. 16, 046 for a 30 day free trial. I don't need the subscription. Please send my money back. The mail I received stated a small amount of about will be deducted like USD.10 but this deducted amount is huge. Please review and send my money back.
The complaint has been investigated and resolved to the customer's satisfaction.
When you signed up, there was indeed a verification charge of 10 cents. This amount was returned back to your account on April, 17th.
Since you already cancelled the free trial, you won't be charged, any amount, in the future.
Hope this helps!
PDFFiller
On April 5, 2021 I needed to sign a one time document. I got into PDFFiller and signed the document thinking I had only paid for a one time use. I received my credit card bill and I have been charged 96.00. I would like to reimbursed for the charges above a one time use. This is the only platform that I could find to try and get this resolved.
[protected]@yahoo.com
Charlotte Westley
70 Hadley Creek Bend
Huntsville, TX 77320
Desired outcome: reimbursement
I found a phone number and the guy was extremely helpful. Is supposed to refund me in full. Thanks!
Replied
No idea- I was incorrectly charged!
I just received a charge for $20.00 from PDFFiller and I did not authorize any payments, nor did I sign up for anything that wasn't free, to my knowledge. Even under my email address account with PDFFiller it says "start free trial"... Who do I need to contact to get my refund? Or do I have to file a fraud claim with my bank? I hope not because that requires I get a new debit card, etc. and it is very inconvenient. Please advise as soon as possible.
Thanks,
[protected]@gmail.com
Jessica Cathey
p
Desired outcome: Refund 20.00
The complaint has been investigated and resolved to the customer's satisfaction.
Many thanks for reaching out! Unfortunately, we fail to find you in our system of records using the data you've provided here.
Please chat with our Billing Support over here: https://www.pdffiller.com/en/billing?sl=support
If this is a recent transaction, refund is no problem at all, we just need to find and verify you.
Many thanks in advance for your cooperation on this!
Replied
Unauthorized charges on my credit card
Saw a random charge on my credit card around 3am. I didn't recognize it and had to google this company.
I've never signed up for this service, and I'm seeing a charge of 121.38 cad. How do I get this refunded?!?
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Please check your account and let us know you received it!
Many thanks in advance, we hope to see this settled soon!
Replied
Fraudulent Practices - Charging Subscriptions Without Approval
I signed up for a trial on pdfFiller and of course was notified that subscription would automatically occur if not cancelled before the trial expiration. I took special care to cancel my trial days before the deadline. Lo and behold, today I get an email thanking me for my payment of $96 for an annual subscription.
If you take a moment to check other reviews/complaints, you will quickly realize billing customers without consent is standard operating procedure for this company. This is fraud, cut and dry. Avoid at all costs.
The complaint has been investigated and resolved to the customer's satisfaction.
we are sorry for any inconvenience caused!
Please chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support
They will issue you a refund as soonest!
Many thanks in advance for your cooperation!
Replied
Unauthorized Subscription
I used pdf filler once, I immediately canceled the subscription once I was done. Now a month later I get an email thanking me for subscibing. And a charge to my bank account for $186.14! I never authorized this charge, I didn't even get a warning that this subscription would be automatically given to me. Especially after I canceled that trial I used in February.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
we are very sorry for any inconvenience caused! Most probably, the cancelation just did not go through completely. This might be if the internet was down for a second or two, for example.
Anyways, your case falls under our refund policy without any problems! Please chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support
They will need to know the last four digits of the credit card charged. The refund will be surely issued for you, in full amount.
Many thanks in advance for your cooperation on this!
Replied
Unauthorized charged to my credit card
I noticed my credit card has been charged as below.
12-Mar-2021 PDF9FILLER6172061162 BROOKLINE US US$96.00
I do not give any consent for them to charge me
Desired outcome: Please refund
The complaint has been investigated and resolved to the customer's satisfaction.
Please send us your Paypal creds if you have an account there. You can do this via Complaiantsboard here, in a private message. Alternatively, you can chat (or submit a ticket) with our Billing Support here:
https://www.pdffiller.com/en/billing?sl=support
Once again, refund is totally no problem in your case. We just need your updated details.
Thank you very much for your cooperation on settling this!
many thanks for contacting us!
Our records show that you simply did not cancel your free trial, thus, were charged automatically.
Since this is a very recent transaction, refund is no problem at all. It was just made by our Billing Support.
Depending on a bank, you will see it back on your account in 2-5 business days from now.
Hope this helps!
Replied
Unauthorized charge from my account
Hi, Just checked my account and EMAIL it says on 17 March 2021 I was charged 180 USD by pdf filler.
I subscribed it just for a month and also unsubscribed it that very month, which was 4 or 5 months ago. As for this charge I have never authorized it.
I would like a refund.
Subscription ID: f72xwp
Email- [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Our Billing Support reports that you've in contact with them several days ago. Your subscription has been fully cancelled, and the refund has been issued for you, full amount.
We would appreciate if you could confirm the same from your side to Complaintsboard here.
Thank you very much for reaching our and your cooperation on settling this!
Replied
PDF filler
Hi
I have never done any pdf subscription, this has deducted 136 dollars from my account. I have never ever given my bank details to such company.
Plz hv a look for this as well. I have never taken any such software, I have no idea how money is going out from my account. This is really urgent.
Kindly hv a look at this matter.
Bcz I have never subscribed any such software.
The complaint has been investigated and resolved to the customer's satisfaction.
We would need more information, obviously. Please chat with our Billing Support over here: https://www.pdffiller.com/en/billing?sl=support
If you don't have time, you can submit a ticket, following the same link.
Our Billing would need the following info: full name, the last four digits of the credit card charges, the date of transaction and the amount of the charge in question.
If you are not using our software, refund is surely no problem at all, no worries, we will settle this in no time!
Thank you very much for your cooperation on settling this!
cant make an account
can't make an account...i apply a code word for an account that is at least 6 letters/numbers/upper/lower and it won't allow me an account..i will skip paying my taxes forever if i can't do this easy
Replied
I did not authorise payment for a pdffiller subscription.
Please see below, the email I received.
I don't recall ever subscribing to pdfiller!
I did not authorise payment for the below subscription and request that the charge of 129.50 Australian dollars be paid back into my account.
Subscription ID: 5ckt7t
heneil.[protected]@gmail.com
Henriette
_____________________________________
Hello,
Thank you for your payment of $96 for a yearly subscription to pdfFiller services.
Your renewal has been processed, and your subscription is now paid through 03/14/2022.
Subscription ID: 5ckt7t
Please keep this email for your records.
Your next automatic renewal will be on 03/14/2022. To change payment method or cancel your subscription renewal, visit My Account.
Thank you for using pdfFiller, we appreciate your business!
The pdfFiller Team
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
we are very sorry if any confusion caused! These days, when we all are working from homes, some confusion with the number of software in use and subscriptions is totally understandable.
Our Billing Support just told me that you have been already in contact with them. The subscription is fully cancelled, and the refund has been issued, in full.
Depending on a bank, you will this amount back on your account in 2-5 business days from the day the refund was made.
We would really appreciate if later on you could confirm that this case has been settled.
Many thanks in advance!
PDFFiller Reviews 0
About PDFFiller
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".
4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.
Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.
Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.
PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.
PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.
It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.
PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.
PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.
PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.
PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.
PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.
PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.
PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.
PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.
PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.
Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.
PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.
PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.
Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.
Overview of PDFFiller complaint handling
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PDFFiller Contacts
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PDFFiller phone numbers+1 (800) 831-2050+1 (800) 831-2050Click up if you have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number 1 1 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone numberCustomer service+1 (855) 750-1663+1 (855) 750-1663Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number100%Confidence scoreAccounting / Billing+1 (617) 963-0233+1 (617) 963-0233Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
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PDFFiller emailsdean.s@support.pdffiller.com100%Confidence score: 100%Supportsupport@pdffiller.com95%Confidence score: 95%support
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PDFFiller address17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
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PDFFiller social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 18, 2024 - View all PDFFiller contacts
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