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3.8 2 Reviews 482 Complaints
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PDFFiller Complaints 482

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8:36 am EDT
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PDFFiller Unauthorized charge

I had an unauthorized charge on my card worth $96. The team never did reach out to me if I wanted to continue with my free trial. I canceled my subscription and the website says that there was one more day left, meaning my 30 day free trial was supposed to end tomorrow 22nd July 2021. Can I request a refund? It's frustrating and I don't want this to happen again.

Desired outcome: Refund

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Sowmya Ravi
US
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Jul 22, 2021 8:18 am EDT

Same Problem with me

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4:10 pm EDT

PDFFiller PDFFiller — Charging me double Pre-Auth Fees

PDFFiller — Charging me double Pre-Auth Fees.
I canceled my membership same day (7 day free trial) and was charged twice for PDF Pre-Auth fees . No notification whatsoever from their part.

Desired outcome: Reimbursement for $ 4 ($2 each transaction)

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4:25 pm EDT
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PDFFiller Account charged after trial

I was on a pc that didnt have adobe and accidentally ordered pdffiller. And although a 7 day trial period was offered I canceled immediately. 5/18/21. I received a bill on my american express that I disputed but they refused to fight for it. I since sent an email and did a chat with the company. I just want to be sure my account is cancelled. It was under [protected]@gmail.com account.
Even when you cancel once you realize its offer is a trial, they still continue to bill.
I just want to be sure no further charges are made against my credit card end 2016

Desired outcome: CANCELLATION

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Sowmya Ravi
US
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Jul 22, 2021 8:17 am EDT

Same Complaint for me. I did not prefer for a Subscription at all. I used PDF filler to withdraw my PF. I am in trouble with family due to this. I am a volunteer doing service for people through Art of Living. Money which I need to give poor, I am forced to a situation to pay for my credit card bills. I never wanted a subscription at all. This is a very bad scenario. Automatic Subscription has happened on 2nd July. I was doing service to people at this Covid Situation... now I found it when I sat to settle my credit card bills. This is too much

Business Etiquette should be there. I am a spiritual person, I believe PDF - Filler management person will understand and do the needful. Kindly refund my amount. I am a State co-ordinator in spreading - Free classes for children, creating awareness about Menstrual Health and Hygiene. With whatever money I have, I get snacks and Napkins for poor girls.

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Priscilla Liu
US
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Jul 20, 2021 8:37 am EDT

And what's worse, they made the billing date 23rd July 2021. How convenient is this?

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12:23 am EDT
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PDFFiller Charging me double Pre-Auth Fees

Attached is the evidence of the transaction. Basically PDF Filler charged my card for Pre-Auth fees TWICE. No notification whatsoever from their part. I am aware that to everyone this may be a small amount but I am a struggling college student and every cent counts to me.

Definitely never using this service ever again and will be warning everyone I know.

Desired outcome: Refund

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11:09 am EDT
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PDFFiller Subscription

I was under the 30 day free trial period and cancelled the trial way before the billing period even started because I was no longer using it. On July 4th, they then proceeded to take out $108 from my bank account without any email notification or reminder of doing so. Very unprofessional and I will not be using this service again. I expect a full refund as I did not give my consent to be charged.

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1:26 pm EDT
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PDFFiller Subscription

I used the trial period but cancelled 3 days before it ended because I wouldn't be using it as much as I thought so I didn't think it was worth paying for the full year. However, they've gone ahead and charged me $96 (£72.01) despite the cancellation. I would like a refund and it's not clear how to go about this. This is wrong and cheeky. The company doesn't even send email to tell you it's coming to the end of the trial period and had the audacity to charge despite me remembering to cancel it

Desired outcome: Refund

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12:52 pm EST

PDFFiller Unauthorized charges

$100+ was taken out of my account unknowingly. I did not authorize this transaction.

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3:43 pm EDT
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PDFFiller PDF Filler unauthorized charges taken out of my bank account

I was under the impression I had a free thirty day trial and did not receive any notice of a subscription renewal nor did I sign up for a yearly subscription. On July 1st 2021, $102 was taken out of my bank account without my knowledge. I canceled my subscription moments before writing this. Had I received notice that my subscription was about to begin and my trail was going to end, I would have canceled my trial right away. I received no emails from the company addressing the payment. I found out by looking at my bank account. I did not give my consent to be charged.

My account number is [protected]

Desired outcome: Refund

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10:24 pm EST

PDFFiller PdfFiller app

They're charging my account $96 EVERY MONTH! Sent emails…haven't credited my account YET! Crooks!

Desired outcome: I want my money back!

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11:40 am EDT
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PDFFiller Unauthorized billing

On JUNE 12 2021 PDFFiller withdrew $96 US from my credit account without notification. I had a free trial to test out their services but hadn't decided if I wanted to purchase the subscription. I was under the impression that I would receive due notice if the free trial were to expire. I was never informed that it had expires, and was not informed that my annual trial would begin. The company simply withdrew money without consent. I never agreed to purchase the subscription. Only the free trial. I have promptly cancelled the subscription at the moment I write this, the day money was withdrawn. I do not want the features I was charged.

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7:28 pm EDT

PDFFiller I have been charged a year fee that i have not approved on my Credit Carsd

i have received a fee from pdfFiller that i have not approved nor have i signed up for this service - please advise how you have illegally obtained my credit card details - bank is being made aware of fraudulent activity on my account from pdffiller

Desired outcome: refund immediately

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5:58 am EDT
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PDFFiller Subscription

Hello, I cancelled my "free" trial over 2 months ago but I am still being charged every month! I checked my account tab and there is no current subscription to cancel., so this is theft!
Also, no email as a receipt of this payment
Id like a refund for the last 2 months please

Desired outcome: refund

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8:21 am EDT
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PDFFiller Billing

I have a $179 bill on my account that I requested resolution from through Apple days ago. I NEVER authorized this and Per my billing history with apple, have NEVER had a bill this large, EVER. This has caused me economic hardship during Covid and put my phone bills at risk of being late/disconnected.
This billing is not ethical. Please assist with resolving as soon as possible

Desired outcome: A Refund immediately

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12:38 am EDT
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PDFFiller unauthorized credit card charge

On May 26 PDFFiller withdrew $96 US from my credit account without notification. I had a free trial with the company to test out their services but hadn't decided if I wanted to purchase the subscription. I was under the impression that I would receive due notice if the free trial were to expire. I was never informed that it had expires, and was not informed that my annual trial would begin. The company simply withdrew money without consent. I never agreed to purchase the subscription. Only the free trial. I have promptly cancelled the subscription at the moment I write this, the day money was withdrawn. I do not want the features I was charged for.

Desired outcome: refund for $96

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Duane L. B.
US
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May 28, 2021 12:22 am EDT

The same thing happened to me today! I have to dispute the charges and cancel my card. I signed for the free trial and even now this is what the account says...

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PDFFiller
PDFFiller
US
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May 28, 2021 6:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi there! Many thanks for this screenshot, actually. Our Billing Support will email you today to follow up and settle this. Sorry for the inconveniences!

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12:52 pm EDT
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PDFFiller Charged $96 USD for no reason -

I have been charged whopping $96 US Dollars for a subscription I have never ever subscribed to! It was supposed to be a free subscription and I had cancelled it and while I was going through my banking payments and found that I have been charged such an amount for no reason. Kindly tell me an explanation and I wish to get a refund as soon as possible. Please let me know the process and how can I get connected to the concerned department for my refund at the earliest. Thanks, Wagisha Singh

Desired outcome: Refund Process

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7:49 pm EST

PDFFiller Charge

I did not realize I had ordered this service. Please drop and refund immediately! All queries indicate this is a scam!

Desired outcome: Refund money and drop service!

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7:00 pm EDT
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PDFFiller Unauthorised debit

Hi
I just checked my bank statement this morning and discovered you had wrongfully debited $136.84 from my bank account. I don't recall ever buying any or subscriptions from you or anything so I would like this problem fixed thank you
Regards
Damian

Desired outcome: Refund

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9:56 am EDT
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PDFFiller I didn’t authorize the 90+ dollar charge that was just took from my account

I don't use your services and never gave anyone permission to use my account for it! I was charged 90+ dollars and would like to see if we can fix that, I will also contact my bank Incase someone has my info! Thank you

Megan Detherage
[protected]
[protected]@gmail.com
Card ending in 4380

Desired outcome: Refund

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7:26 am EDT
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PDFFiller Balance deduction from bank account without subscriptions

Its me sanam and i am writing this complain regarding my balance deductions from bank account as i don't have any subscriptions and plans regarding pdffiller. Around 7-8 pm $136.05 was deducted from my bank account as I haven't used the service as well.i have attached the photo as well for my deduction of balance. Please have a look at this issue because its not a small amount.

Hope to hear from you guys soon.

Best regards,
Sanam

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9:20 am EDT
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PDFFiller Unauthorized charges

On march 15 2021 I was charged a fee of 101.76 and i never signed up for it or anything so is there a way that I can be reimbursed the funds back into my account I am reaching out to you first before I take other actions with the bank and etc. The account that the money was withdrawn from was a business account and I never authorized for any transactions to be done. The statement on the bill says (AIR9.CO*[protected])

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About PDFFiller

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PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Dont sign up for free trial unless you want to pay 100$ was posted on Oct 25, 2024. The latest complaint Dont sign up for free trial unless you want to pay 100$ was resolved on Oct 25, 2024. PDFFiller has an average consumer rating of 4 stars from 484 reviews. PDFFiller has resolved 328 complaints.
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  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
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    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
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    Accounting / Billing
    +1 (617) 963-0233
    +1 (617) 963-0233
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  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
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