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3.8 2 Reviews 482 Complaints
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PDFFiller Complaints 482

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C
2:05 am EST

PDFFiller Charged me and I had unsubscribed

Account ID
[protected]
Registration Date
08/30/21
Last Login
09/05/21

I unsubscribed on 09 05 21 and you went ahead and charged me anyways. Please return my money and stop ripping people off! I will take legal action.

[protected]@hotmail.com

Desired outcome: REFUND NOW!

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8:46 pm EST

PDFFiller Charged after cancellation

I cancelled the subscription on the day the trial started only for 1 month later to be charged £14.91. I am looking for a full refund on this product

Desired outcome: Full refund

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J
10:25 pm EST

PDFFiller Unauthorized charge of over $180.00

SCAM! BEWARE! Unauthorized charge of over $180.00. when I applied for my mortgage to buy my house they had me sign documents. Now I'm a month later I'm getting charged $96 96 dollars over and over for unauthorized charges to this signature company that I did not approve authorized or accept any charges for.

Desired outcome: cost me 2 hours, had to contact you, had to cancel credit card, wait for new one, report to BBB

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P
9:59 pm EDT

PDFFiller Pdf filler keeps charging my credit card

I deleted the account then when they charged again i went back in and it creates the acclunt but doesnt give you a password to change anything. just keeps charging your credit card. it is a scam.

Desired outcome: stop charging!!

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3:21 pm EDT
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PDFFiller support pdffiller 8557501663 Ma

I have a charge for $102.34 (for this company) which my bank shows was charged on 22 Sep 21.

I do not remember ordering nor using this product. I would like it canceled and refunded ASAP.

I live on a fixed income and cannot afford these type of expenses, therefore I never order them. I was surprised when this charge showed up in my account.
.

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10:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PDFFiller Pdfiller charged me $102.

I do not have any account from pdfiller nor using the kind of app. I want my money back. I never put any credit or any card records for this kind of stuff that i didn't even own or use. I have not use the app and i have no use for the app.

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6:17 pm EDT
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PDFFiller Payment

Email came today I've just paid you fees, id 48m151453s4887245--checked it with paypal. I'm supposed to be free, cancelled, I also should have been forewarned & neither worked. It needs refunded & ended TODAY, NOW! I want out, it's over. Don't have a membership number, that should all have been settled when I spent most of a day by phone & email, supposing it was cancelled a few weeks ago. Receipt id ought to be enough for who I am

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9:22 pm EDT
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PDFFiller Everything

I have been charged $20 a month at least the past two months, but do not have any services with your company. I logged in and it shows no subscriptions, no credit card information, nothing. This leads me to believe there is fraudulent activity either from someone else, or from your company. I would like a refund and my account cancelled immediately.

Thank you,
Craig

Desired outcome: Refund and cancellation of account

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6:15 am EDT
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PDFFiller Free Trial Scam

I am very upset to see money has been taken from my account when I only applied for the free trial and cancelled 2 days later with a confirmation email and screenshots. It is only 0.65 pence but I was also charged a transaction fee for non sterling payments. I'm terrified and worried that this business will take more money from my account or try to charge me again. I have contacted my bank but I would of course like a refund for the charges.

Desired outcome: Refund

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12:28 pm EDT
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PDFFiller pdf filler 96$ unauthorized

Good afternoon, I'm seeing you guys took 96$ from me on august 30th I need a refund. I didn't ever sign up for a subscription that cost this month. I am 34 weeks pregnant and needed that money. Once again it was not an authorized transaction and I would like a refund if I'm going to continue to use your company's website in the future.

Desired outcome: Refund

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12:30 pm EDT
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PDFFiller Charged $102.34 After Unsubscribing

I am unsure how I was charged, especially for over $100 when I unsubscribed over a year ago. I logged into my PDF Filler account and am in fact not subscribed in any way. I do not know for what or for why I am being charged so much, especially when I haven't used this service in quite some time. I used the free trial but was sure to unsubscribe - as evidenced by my status on the website being listed as 'Free'.

Desired outcome: Refund of the $102.34

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6:27 am EDT
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PDFFiller PDFFiller — Request for payment refund

hi, i was charged USD 96.00 to my credit card today as i already unsubscribe the free trial few days back and stated that no amount will be charge to my credit card. i did not receive any OTP to authorized on this transaction either .
i did not even use the free trial after 1 day of registering yet they charge me a yearly subscription.hope to get back my full refund as soon as possible. (SGD133.21).

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9:26 am EDT
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PDFFiller Request for payment refund

I only wish to subscribe for one month which is 8USD but to my surprised, I was charged and debited for a yearly plan. I only need the pdf service one time and that's all.

Though, I have cancelled my subscription in order to prevent future occurrence of the situation.

Below are my details;

Application ID: [protected]
Subscription Type: Basic

Please I will appreciate if my request would be granted without delay.

Thank you

Read full review of PDFFiller and 1 comment
Update by Adefisoye Sedof Adeoye
Aug 31, 2021 10:42 am EDT

I only wish to subscribe for one month only which is 8USD but I am surprised to be debited for a yearly plan. I only need the pdf service for one time only .

Please I will appreciate if the payment can be reversed without delay.

Thank you

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A
Artilligator
US
Send a message
Nov 13, 2021 1:55 pm EST

I was suddenly charged $102.34 for somethng that I wasn't aware of asking for. Please contact me at my email lou5356@hotmail.com to provide me with a contact phone number /and extension of a representative to discuss this situation. Thank you

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C
10:23 pm EDT

PDFFiller unauthorized credit card charges

I was charged $96.00 on my debit card and I did not make this purchase. I don't even know what this company is or does. Please refund my money. Thanks Carol Beckman

Desired outcome: Refund of money.

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T
12:22 pm EDT
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PDFFiller I have been charged $96

Hello, I had canceled my account on a computer a week or 2 ago because I wasnt in need of it. Then today I found out I was charged $96 for a subscription, so I logged into my account on my phone and my subscription was still active which shouldn't be obviously. So I canceled it again for the second time. Just don't know why is renewed even tho it has been canceled amd charged me without any notifications.

Desired outcome: Refund

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2:40 pm EDT
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PDFFiller Charge

I was charged $96.00 on my credit card today. No one from your company ever reached out and attempted to sell anything. I don't even know what the $96 is for. The charge was not authorized and my bank turned off my card instantly which made it not approve buying groceries. I want you to cancel whatever charge you initiated and refund my $96.00 immediately and never charge my card again.

Desired outcome: Refund

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D
7:50 am EDT

PDFFiller Unauthorized fee

I have been charged $21.75 on July 31st, 2021 for no reason. I never had any kind of Subscription for PDF Filler. I request you to provide me a refund of the amount you charged for no reason.

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11:22 am EDT
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PDFFiller Free trial pdffiller

Very upset to see money has been taken from my account when I only applied for the free trial. It is only 0.59p but I'm terrified that this business will take more money from my account. I had cancelled the free trial once I realised the site wasn't what I was looking for literal moments after so I am even more surprised to be charged. I have deleted my account now but I would of course like my refund as soon as possible.

Desired outcome: Full refund

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9:58 am EDT
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PDFFiller Unauthorized charge

I was charged $96.00 from you guys through my pay pal to my card. I never authorized this and I have contacted the fraud department with my bank. I don't even think I ever used this website. It doesn't show in my PayPal or bank account payment history so I'm confused. I see you guys do this a lot and it's ridiculous. You don't know what some people are going thru. You took the last little bit of money I have. And now I have to wait 10 days to get anything back. I am a single mom with 2 children. 1 sent an email and I want this transaction cancelled and no I'm not giving my bank account info again. My name is Rhiannon Reeves, email is [protected]@yahoo.com and that's all the information I'll give. I don't need another fraudulent charge.

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C
Cesar Maracaja
US
Send a message
Sep 01, 2021 8:37 am EDT

How the hell they had you cradit cart info? My girldfriend was charged in USD 96 and she never used or meant to use that app. We are from Brazil and really strange such charge. I was serching and found this page and others with same complains. How do they have our data? Imagine how many people were charged and didn’t get the chance to have the money back. It must be investigated by authorities it’s really strange...

A
A
alejandra garcia
US
Send a message
Aug 16, 2021 4:41 am EDT

The same has happened to me. This weekend I checked my bank and saw this transaction. I have never used this company and never authorized a payment. The exact same amount was taken and we too contacted our bank and fraud team. It's awful that this is happening. Especially, when I've never used or heard of this company.

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S
1:33 am EDT

PDFFiller PDF Filler

On 2nd July PDF filler has automatically subscribed $96 with my credit card credentials. I have not opted for. I used it only once on 2nd June. I am a volunteer doing service to people and I do not use PDF filler at all.

with money I have I buy food and Napkin for my Free Awareness program on Menstrual Health and Hygiene. Kindly refund.

Desired outcome: Refund

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About PDFFiller

Screenshot PDFFiller
PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Dont sign up for free trial unless you want to pay 100$ was posted on Oct 25, 2024. The latest complaint Dont sign up for free trial unless you want to pay 100$ was resolved on Oct 25, 2024. PDFFiller has an average consumer rating of 4 stars from 484 reviews. PDFFiller has resolved 328 complaints.
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  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
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    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
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    Accounting / Billing
    +1 (617) 963-0233
    +1 (617) 963-0233
    Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
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  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all PDFFiller contacts
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