PDFFiller’s earns a 3.8-star rating from 484 reviews, showing that the majority of users are satisfied with document management and editing tools.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Replied
Unauthorized payment
I created an account to fill out a piece of application on December 4, 2019. And I just used it one time, it cost me 128 CAD? Also, the website did not mention that this service is charged in USD. I do not have any intention to create an account and have a subscription. Their system just kind of forces you to do it. And they have you to provide your credit card prior to their service. Another thing is, you were not informed that the amount as well as the date that they will be charging your credit card. Instead, they just go ahead and charge your card before even telling you. But $128 for a piece o paper to be filled out is just way too expensive. When I was on the page, I did not see any other option of subscription. Charges and when would it be applied are just not clearly stated. It made me felt like I was scammed.
The complaint has been investigated and resolved to the customer's satisfaction.
I am truly sorry you've missed the deadline of your free trial with our service!
Information on PDFfiller free trial and pricing options is always clearly stated on our side, I can assure you.
In fact, I've just double checked with my colleague Sarah, and she sent me the screenshot if the welcoming email you got from PDFfiller. I am attaching it here.
As you can see, "free 30-day PDFfiller trial" is quite visible and even highlighted. I am very surprised this has skipped your attention.
Now, pricing. As you can see on our Pricing page: https://www.pdffiller.com/en/services.htm
All prices are well explained, all numbers are quite large. No fine print used! We never do that.
I fully understand your position: 128 CAD is really too much for one document only! If you are sure you won't need PDF editor and/or electronic signature in the coming year - please, note that we have 180-day money back guarantee, applied in all cases absolutely.
Please, live chat with our support rep here: https://www.pdffiller.com/en/support.htm
They will need to know the date of transaction and the last four digits of your credit card. Having that in hand, they would be able to initiate the subscription cancellation and refund.
Hope this helps!
Replied
I never intended to create a subscription
Hi, my name is Jordan Thompson. I created an account with PDF Filler a month ago and only used it once. I never intended to create a subscription because I was not aware there were subscriptions plans, plans I would not have agreed to. I was not walked through any subscription options nor was I notified of any fees, until I was charged with $80 without authorisation. Is there any way I can get a refund? I only used PDF Filler once on November 27 and I will not be using PDF Filler again.
The complaint has been investigated and resolved to the customer's satisfaction.
I've just checked our records, and it looks like you got the refund today? At least it was issued today on our side. It might take a day or two for your bank to receive it on your side though.
We hope you made full use of our one-month free trial! And hopefully, no inconveniences have been caused due to the missed deadline when this free trial was over.
We would appreciate if you could inform Complaintsboard that this case is settled, once you see the refund on your account.
Happy New Year!
charged my card without permission
I wanted to use their service but because their service didn't help me with what I needed, I had to cancel my subscription, either way they charged my card with $87.10. And I want my money back
Because I cancel it. It didn't work for me and that's why I canceled. So please help me get my money back. I can't pay that amount and they had no right to charge my card
I wanted to use their service but because their service didn't help me with what I needed, I had to cancel my subscription, either way they charged my card with $27.76 And I want my money back
Because I cancel it. It didn't work for me and that's why I canceled. So please help me get my money back. I can't pay that amount and they had no right to charge my card
Replied
Unauthorized charge to my account
Hello I was charged $180 from this company and I do not have an account I did not give anyone my bank info or authorization for such purchase. Please contact me for reversal of funds immediately I will also be filing a dispute with my bank. I had to look up what the company was I've never heard of this before. Please help me resolve this issue today thank you
The complaint has been investigated and resolved to the customer's satisfaction.
I've just searched through the last 6 months of our clients' database and failed to find Morgan Foresteire, so I am assuming this is not the name under which you've registered on our site?
Please, live chat as soon as possible with our Support rep here: https://www.pdffiller.com/en/support.htm
(There is a window with a live chat there)
The info we need to investigate this further: you full name (as it appears on the card, most probably), the last four digits on your credit card and the exact date of transaction.
If you are completely sure you have never used our services, you can surely get the full refund, at no time!
(However, our advice would be to also find our who had access, at home or in your office, to your credit card details. Cause there is no way we could have charged you without someone willing providing us with the full name and full credit card details)
Many thanks in advance for your cooperation on the case!
This one http://autosyncdb.com/en/
Perhaps the database malfunctioned, or it simply is not correctly synchronized, as it has different versions of the update. To prevent such problems, in my work I use AutosyncDB, with which I synchronize the SQL databases and the update is automatic. It is also a huge plus in the fact that it works the same with online databases.
Replied
[protected]
Hi
I work for the company Ryans Management Pty Ltd in Australia. My companies credit card is being charged an amount yearly of $72.00 US Dollars.
We have been charged on 09/07/2018 and again on 19/07/2019.
Can I please be notified of what this charge is for and how I can put a stop to the charge?
Thank you
Regards Krystal Condon
FINANCE ASSISTANT
The complaint has been investigated and resolved to the customer's satisfaction.
many thanks for reaching out! We really would like to help but we fail to track you in the database, actually.
Under your last name, we have only Tom Condon, not Krystal. Is this your relative? But the date of payment there is totally different. Could you possibly double check the date of transaction in your bank records?
Once ready - please, talk to our support here: https://www.pdffiller.com/en/support.htm
To get the full picture on this case, the support rep would need to know: the email under which somebody in your company/family registered an account, the exact date of transaction and the last four digits on the credit card in question. You are surely eligible for a refund for the unused months of service, no problem.
But you will need to start this process with finding out who used your company's credit card to subscribe in the first place.
Many thanks for your understanding and cooperation on this!
Replied
Money taken from account
$125 dollars had been taken out of my bank account for no reason. I joined on the free trial and it hasn't even been 2 months yet but so much money has been taken out of my account from them. When I went on there website to see what was wrong many other people have complained of the same thing happening to them. I want a full refund of all the money that was taken out of my account for no reason at all.
Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
many thanks for contacting us!
The free trial offered by PDFfiller for all first-timers is one month, 30 days. If you did not cancel during this first time - yes, you are then charged according to our standard annual subscription.
I've just asked our Support to initiate a refund for you, they will do this immediately. Please, check on your side within the next day or two.
And the sum of 125 dollar is probably in NZ dollars, right? Cause in USD our current annual subscriptions are much lower, actually.
We would be happy to have you back with us in the future!
Replied
Unauthorized charges
Hello,
I purchased on May 29 a pdf file which I paid a few dollars for on my credit card, and ever since then I have been unfairly charged $39 dollars a month for a subscription that I did not sign up for or agree to. I willingly paid the few dollars to receive that pdf but I never agreed to more than that. I am a college student and i can't afford these charges. Can you please refund me for these months?
Thank you,
Emily Wills
The complaint has been investigated and resolved to the customer's satisfaction.
many thanks for your feedback. However, we have reasons to believe you might have been writing about a different PDF-related service, actually.
First of all, we fail to find Emily Wills in our clients' database.
Secondly, we do not really sell PDF files as separate files (and you are mentioning that you have purchased a form?). We are providing form-filling services + electronic signature, that's different, actually.
Thirdly, $39 is not one of our prices. Please, have a look at our current prices here: https://www.pdffiller.com/en/services.htm
We have several options of packages, but none of them costs 39 usd.
Please, note that you can always contact our 24/7 support via live chat here: https://www.pdffiller.com/en/support
Note that there is a special button (top right corner) for billing and subscription cases.
Our support guys would need to know the name under which you've registered at PDFfiller (if that was PDFfiller, of course) and the method of payment (card or PayPal).
Many thanks in advance for your cooperation in handling this!
Replied
Refund/stolen money
Instead of taking the $7 a month I agreed to for a pdf filler subscription, $86 was taken from my account for a yearly subscription I didn't consent to after my 30-day free trial was complete. This is an awfully big purchase for my income situation and detrimental to my upcoming weeks budget. Please, if anyone is capable who reads or comes across this, refund me this money.
I'll be happy to continue my $7 a month subscription but only if this issue is resolved.
The complaint has been investigated and resolved to the customer's satisfaction.
$86 is the annual subscription fee (it is a bit more than 7*12 months due to interbank transaction fee which is out of our control, actually, we are very sorry!).
You can surely switch to monthly subscription instead, no problem. For this, please, live chat with our support here:
https://www.pdffiller.com/en/support
They will need to know your full name, the date since when you are using our service and the last four digits of your credit card. They will issue you the refund for the unused period and change the subscription type. No problem at all.
Thank you!
Replied
An absolute scam
Like others have said, an absolute scam. Forces you to hand over credit card details in order to send/fill just one Pdf document, and promises something like $6 a month. Sounds reasonable, I thought, I will just cancel my subscription after I have sent the one document I need this service for and $6 isn't going to break the bank. A week later I notice a charge for $119 on my statement, they fail to mention that this is US dollars and the conversion rate is crap. Secondly, I all of a sudden have an annual subscription?! What in the actual f%$k for starters, why so expensive? It costs less to have a Microsoft office package annually. Secondly, it was extremely misleading that this was an annual susbcription. And lastly, the account settings are a load of crap because I literally do not have the options to change/update my credit card details, or even cancel my subscription. I emailed but they ignored my simple request to cancel my account and gave me some generic wishy washy response.
The complaint has been investigated and resolved to the customer's satisfaction.
Please, revisit our Pricing page here: https://www.pdffiller.com/en/services.htm
There is actually a switch from month-to-month payments to yearly subscription. You can choose either, though annual subscription is always cheaper and more beneficial.
If you want to update credit card details or do any other operations with your subscription, please, talk to our support agents here: https://www.pdffiller.com/en/support They are live 24-7. And they will certainly help with settings and/or choosing a different subscription mode.
If you've already registered a ticket with our Support but you are unhappy with their answer, please, email our Customer Care at: relationshipmgmt@pdffiller.com . We will do our absolute best to settle this as soonest!
Replied
Unauthorised withdrawal from my account
Hi
Are you able to assist me please? On 24th October my account was debited A$121.06 with reference Visa WDL PDFFiller.com [protected] MAUS without my authority. I have not subscribed to this company to my knowledge and have definitely not authorised any payment to them. Can you please direct me with whom I should speak to for a refund and to resolve this issue asap.
Kind regards
Shanaye
rinny.[protected]@bigpond.com
The complaint has been investigated and resolved to the customer's satisfaction.
many thanks for reaching out! However, we fail to find the email you are mentioning here as your contact one. So we are unable to investigate this case further.
Please, live chat with us here: https://www.pdffiller.com/en/support
Our support guys will need to know your full name and the last four digits of the credit card which was charged.
Many thanks in advance for your cooperation and we are sorry if any inconvenience caused!
Replied
Subscription
I had canceled the subscription prior to today, but I was informed by my bank that it had gone through regardless. Turns out the subscription had stayed even though I had canceled. I'm now 80 dollars down on a product I don't use anymore. I have canceled the subscription again, but I would really like a refund as I never intended to keep this product. If it's possible to make sure this subscription stays gone as well, that would be wonderful as I don't want this suddenly coming back and charging me another 80 dollars in a year.
Thank you for your help
The complaint has been investigated and resolved to the customer's satisfaction.
you can double check the cancellation via live chat here: https://www.pdffiller.com/en/support
Refund will be surely possible for all the unused months of servicing, no problem at all.
The support agent would need your full name and the last four digits of your credit card.
Replied
Scam scummy service!
As all the other complaints have stated PDFFiller is a scam. They've charged my account over 10 times unauthorized by me. I've called multiple times and left messages only for them to never get back to me. Also, don't even get me started with the account deletion process, in which they take you through all these loopholes to just delete your account...it's a [censored]ing circus! Whatever you do DO NOT this [censored]ty scammy scheme of a service.
The complaint has been investigated and resolved to the customer's satisfaction.
Please, note though that PDFfiller charges customers annually. So, it's technically impossible you could have been charged "over 10 times", seriously.
It is our understanding you are dissatisfied with the support our team provided, in this case we would appreciate if you could email us full details on the process to: relationshipmgmt@pdffiller.com
We would need your full name, the last four digits of your credit card, and also support ticket number if you were assigned one.
We guarantee we will investigate this case as our top priority to make sure your account and all your data are deleted, and you are compensated for the time when our service was unused by you.
Replied
Charged for free trial
I had signed up for a free trial on PDF Filler and I wrote down to cancel today on the 30th day but I had already been charged the $120 annual which I just noticed. I am a student so I cannot afford to be charged this large sum before I was supposed to be. I am requesting a refund, preferably full, as I have not used the service at all since that first day.
The complaint has been investigated and resolved to the customer's satisfaction.
We would be happy to help you with your concern, but we need to find your account in our system first. Please contact our support team via email, chat or call at 1 (617) 982-1800.
Replied
pdffiller
I created an account with PDF filler on the 7th Of August 2019, it said "30 day free trial" and I only needed to fill out a couple forms so I went ahead and made the account via MasterCard . Once all the forms were filled out and saved to my computer I then cancelled the account as I didn't need their services any more. Today on the 27th Of September $120 USD has been taking from my MasterCard account. I have called your billing team and I am placed on voice mail. I am absolutely furious, depressed and confused . This money is meant for the payment of my daughter's school fee . Please refund the money back into my account.
I will take this further if my money is not refunded.
The complaint has been investigated and resolved to the customer's satisfaction.
please, live chat with our support agents here: https://www.pdffiller.com/en/support
They would need to know your full name and the last four digits of your credit card.
From your description, looks like you did not fully go through the process of account cancellation and this is why you were billed for the full year of our services. You can surely get the refund for all of the unused months, no problem at all!
Many thanks in advance for reaching our and cooperation on this case!
pdf filler api (promoted on web as free during first 30 days)
Downloaded your SF-15 form filler API just fine, then eagerly scrounged-up all old paper docs to make accurate entries! But API would not let me save my first record and asked for Credit Card Info despite your "FREE" 30 Days promotion! Tried my valid VISA Debit card but it was declined by my ZERO balance (between SSI payments)! Bummer! But, WORSE: API deleted all my entries instantly (although laboriously found in old paper Documents) when I tried to back-out of Credit Pay display! GRRR/Double Bummer!
---
THAT was yesterday and the struggle left my 85 yr old Psyche mutilated & lifeless, so I hit the sack to recover tomorrow!
---
Viola! Recovered enough today for a RETRIAL, more carefully done. Not as tedious as before (since held old docs from Wife's file). Hope sprang infernal from my aching fingers & blurring vision. Guess WHAT? Again I am rudely rebuffed on Credit=ZERO, but AHA! This time I called for PDF Inc/ customer HELP at 1(800) 831-2050 and got a jolly fellow who offered to have a Techy call me back at # I gave him. This time I held DATA fast to the Pay segment (after rejection) waiting for a call-back. It came (I think) but old OBAMA cell is too weak to HOLD or Ring Loud enough to demand attention! And, I missed Call; called back but got a joyous Young Lady in TX who diverted me to your support@PDFfillerAPI.com or so I thought. Got flipped into this complaint subroutine instead, BUT am TRYING to hold-ON the Record already completed twice & saved in your distant vaults.
----
I will send this and wait a bit more until my old Psyche 'crashes' again. THEN I will cancel/delete all screens pending and FORGET your lying, cheap PUNKISH website which offers FREEBIES but then drives the Credit stake through our hearts! Too bad. At first attempt I was willing to PAY the tiny $6 Ransom to get the 'Free' prize and continue-on with my CENSUS Job Application some OTHER company NOT yours. It is now 5:34 pm Las Vegas NV time and thus back to YOU guys/gals/aliens/Russiagators or whomever! bye now.
“free trial” yet still take your money
I created an account with PDF filler on the 23rd Of July 2019, it said "30 day free trial" and I only needed to fill out a couple forms so I went ahead and made the account via PayPal. Once all the forms were filled out and saved to my computer I then cancelled the account as I didn't need their services any more. It was well under thirty days, In fact I actually canceled it the same day that I opened the account. Today on the 22nd Of August $80 USD has been taking from my PayPal account. I am absolutely furious! I have since contacted their email support and am still waiting for a response. Please put that money back into my account!
I will take this further if need be.
pdffiller
I was tricked into buying a product I did not know I was buying.
The Ad did not mention the yearly subscripton up front in an honest and transparent way as one would expect.
Whilst I'm not alone in being being tricked by them (the internet is full of complaints) I do intend taking this further.
Their advertising is of a kind. Cleverly designed small print misleading the customer to believe one thing then stinging us later with a shock demand for a yearly subscription we didn't knowingly agree to.
Replied
pdffiller
I see money was sent from my account to PDF Fiiler I dont know what this is. I never ordered it. I did not revieve an email about itand I want my money cak now, I have to spend time today calling the fraud dept at my bank getting a new card calling all legitimate creditors. I see numerous complaints about this company why hasnt something been done. that money was for my granddaughters birthday present. this also overdrew my account which eill cause me an overdraft fee . Susan Dreaden
The complaint has been investigated and resolved to the customer's satisfaction.
Our records show that you had paid account with us under your e-mail, which was used some time starting from 2017.
Per your request, we refunded back to your original method of payment. There is no another charge, except the one we refunded.
Thank you for getting in touch with us!
Thirty day free trial offer
Deceptive practice! Used state government agency website to complete state form. The site offered your service as a way to complete and submit form. After completing form I was not able to save or print it without signing up for your "free trial offers". I did not want to enroll in free trial but had to in order to print document. The document was long and complicated and it would have been a burden to recreate all the content. Assumed service was free because it was linked to state gov't agency. Nowhere was there proper legal notice about your proprietary interests. I relied to my detriment on your deception. PLEASE CANCEL TRIAL OFFER.
Replied
An it product I assume.
A company by the name of PDFfiller are trying to scam me out of monies I had never agreed to. The internet is full of complaints from innocent people such as myself who have fallen victim to these cowboys.
I see there are other lawsuits pending.
How are these people allowed to trade?
They disgust me. How many other people have been conned and don't know it yet?
The complaint has been investigated and resolved to the customer's satisfaction.
PDFFiller Reviews 0
About PDFFiller
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".
4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.
Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.
Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.
PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.
PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.
It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.
PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.
PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.
PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.
PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.
PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.
PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.
PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.
PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.
PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.
Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.
PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.
PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.
Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.
Overview of PDFFiller complaint handling
-
PDFFiller Contacts
-
PDFFiller phone numbers+1 (800) 831-2050+1 (800) 831-2050Click up if you have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number 1 1 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone numberCustomer service+1 (855) 750-1663+1 (855) 750-1663Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number100%Confidence scoreAccounting / Billing+1 (617) 963-0233+1 (617) 963-0233Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
-
PDFFiller emailsdean.s@support.pdffiller.com100%Confidence score: 100%Supportsupport@pdffiller.com95%Confidence score: 95%support
-
PDFFiller address17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
-
PDFFiller social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
Most discussed PDFFiller complaints
They posted fault info and charged me without warningRecent comments about PDFFiller company
PDFFiller
Prezi
3 reviews
SmegoWeb
4 reviews
Hide My IP
3 reviews
Web Africa Networks
144 reviews
YMLP
8 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.