Petro Canada
Reviews and Complaints

i have been working for a year. They only pay mimimum wage, no commission or bonuses on top if any loss from shift they make us pay. There is no one to guide you, custumers yell at employee and at the end employee end up paying from pocket. It suchha pressured job and worst job ever because they rip off everyone. The employee rights are always violated I hope this sad dilema for employee like us will be solved by human rights or other government because it is not a job, its a loss.

These people who work there can't speak English. They all belong to one ethnic group. They buy off these gas stations and set up their whole family to work there. Worst customer service ever, so rude, you can't understand anything they say. Trying to find a gas station in this godforsaken country that hasn't been infested by such rude people who don't know the first thing about courtesy.

where to start off iv seen and heard too much i cant even stand it anymore, if nothing change with this complaint i will have to go higher. first everytime i go to petro canada on st.raymond in the evening the employer is always alone in rushing hours ..the manager is never there always around other site like the petro on Greber where her boyfriend who is the assistante manager pretent to work for hours and make other employer work more than 24hr they just sit around and smoke so they most likely get paid doing nothing and iv also heard and someone seen the manager put there gaz in stolen gaz assurance this happens frequently... they do what ever they want the are rude with the employees and treat them with no respect and uses them . this is what i can say for now im not the type of person to write complaintes but people like them do not deserve to be on site to have a nice comany this should not happen..
thank you for your time hope this help you to know what is going on
have a good evening

I am very dissatisfied with Petro Canada Mobility's (PCM) definition of the word "expiry" with reference to air time. It appears that if air time expires on Aug 12 2011, to PCM, this means that in fact, the air time expires on Aug 11 because the internal program that PCM runs, could run in the morning of Aug 12 and delete the air time. Every other business that I have dealt with gives customers until midnight of the expiry date. Why is PCM different? When I complained that I wanted to speak to a higher authority, I was told by the Customer Service Agent to email the Contact Us address since it would above her office. I do as instructed only to get an automated email reply to contact the same Customer Service telephone number where I started...what a JOKE!

Employess dont know how to speak english they are cheap labourers straight from india or mexico maybe even illegal residents they must know some english but they are lost in translation because they speak some foreign language maybe hindo or spanish in canada I speak english or french and japanese when im home in tokyo not the other way round heres a tip for the owners and employees english lessons will get you better jobs and better employees so there go get it all you hindo speaking, think about it, you dont look right even though you might feel at home when you speak out in public, to me and most others ive asked compare it to an animal, dogs cats whales (theyre communicating but in their own way) hayabusa (:

Fyi : customers must go inside to pay!... So speak the right languages!

I was pumping gas at Petro Canada, on the corner of Dundas street and Highbury ave, in london Ontario. When a windstorm picked up and cause one of the signs to blow over hitting my Jeep, causing damage. I told the gas attendant. he told me to go and get 2 estimates of the damage. I spent an afternoon off work to do so. estimates of the damages were just over 750.00. I came back with the estimates and gave them to the gas attendant. he took my name and number and told me that I would be contacted by the area supervisor. I was contacted by a man and was told that because the damages were greater then 500.00 that it had to go threw insurance.
6 months later I still have no heard a thing back from them. Every time I call them to find out what is going on they tell me they will pass the message along and refuse to give me to supervisors name or number.

How would they like it if I caused 700.00 dollars worth of damages to their vehicle then tell them, no you can't contact me about getting it fixed I will contact you... I will never by gas from Petro Canada again. Don't gas companies profit enough.? they should be able to pay for damages caused by there signs on there property to customers who are purchasing their product.

I purchased an Earls restaurant gift card at the gas station using my Petro-Canada Mastercard and the girl operating the till did not activate the card. When I took the card to Earls, they told me the card had not been activated yet. I went back to the Penticton, BC gas station where I purchased the card and they gave me the run around about activating it. I went home, got my receipt and then demanded they activate the card that I paid $50 for. The clerk called the owner who got on the phone and told me that the employees could not activate gift cards. What?! They can sell them but not activate them - so basically I just paid $50 for a piece of plastic. Now I'm out money. Imagine if I had given the gift card to someone else rather than try to use it myself. The employee and the manager/owner of the gas station were very rude. Needless to say I will not be buying anything else there. Do Not purchase gift cards at this station unless you want to pay for worthless plastic!

I was a major customer of Petro's (burned 2000 gallons of heating oil per year) until a few months ago when I discovered that they had been ripping me off for nearly a year. They had been massively overcharging me on their "market rate" plan. I surveyed several area fuel companies and found that they were all 10-30% cheaper for their regular non-teaser rates. Consumer websites like this one are riddled with similar complaints against this company. Below is the letter I wrote to the General Manager about this issue. I have gathered evidence and documents that prove that they defrauded me. I am contemplating suing the company to get back the money they stole from me.

Sharon MacVicar
General Manager – North Jersey
Petro
94 Dell Ave - Unit #1
Kenvil, NJ 07847

3/12/10

Dear Ms. MacVicar:

I’m writing to serve you notice that I am terminating my business relationship with your firm effective immediately. Your pricing for home heating oil is fraudulent and misleading. It has come to my attention that Petro has been billing me at ever increasing levels of inflated prices over the regional average. Attached is “Exhibit A” which includes a spreadsheet and a recent fax from Petro outlining your fraud against me. I have included recent pricing from one of my many local heating oil company’s that shows the extent in which your firm is gouging its innocent victims. The company’s name is Hilltop Fuel of Fairfield NJ.

I am aware that many heating oil firms offer “teaser rates” to lure customers. Your own salespeople have told me that Petro is one of the companies that engages in this ugly practice. The pricing that I referenced above was the regular rate for all customers at Hilltop Fuel – no teaser rates. I’m sure you have a standard boilerplate response letter that allows you to hide behind the teaser rate concept.

You claim that I have a current balance of $728.09. I claim that you owe me a refund of $1, 109.27. I demand that you immediately waive the $728.09 charges and issue me a refund for the $381.18 difference. I intend to seek counsel on this matter. I am also contemplating reporting your firms’ fraudulent and unethical activities to the following authorities and media: Better Business Bureau, NJ Office of Consumer Protection, NJ Division of Consumer Affairs, NJ and NY State Attorney’s General, /link removed/ consumeraffairs.com, complaints.com, Shame Shame Shame on Fox 5 with Arnold Diaz, Troubleshooter with Roseanne Colletti on WNBC4, regional and local newspapers, and a variety of internet heating oil forums.

Reporting you to these agencies and services would only add to your dubious record of thousands of consumer complaints littered around the region. I trust that you’ll make the right decision and refund me my money. This would go a long way towards placating my anger about this matter.

I await your immediate reply,

Yours truly,

Justin R. Evans
46 Cherry Tree Lane
Kinnelon, NJ 07405

I was in the petro canada yesterday sept 9/2010 i used my petro points card to have a car wash
not knowing the amount of points that the teller had'nt told me!, and my concern here is that i got
pushed in by getting a lousie 12$ car wash but had been taked for over 300$ worth of savings,
this is my complaint to the petro company that i was not aware of the points that were tooken off which
was like 8000 points, so now i can't get my 5cents off card that i have been saving for, for so long.

I have had 2 scheduled 4-hour windows with Petro Oil (for annual maintenance/clealing of our water heater) and both times, they have not showed up! The window we were initially given was 8am-12pm...he never came. They said 'so sorry...we can get someone else out there...earliest appointment is 6 weeks from today...' so I made the appointment. The second 'window'...6 weeks later from 8am-12pm again...and again...they never showed up! This was the second business day that I had taken PTO off work for these appointments and the second time they stood me up! This is terrible customer service and I do not recommend this company at all if you want an oil company you can depend on!

Me and my friend wanted to buy some milk one night, so we drove to this Petro Canada gas station on McCowan and Steeles at around 12:30 am on Saturday, July 24, 2010. My friend (who used to work at that gas station), told me that there was this "nice and calm" guy by the name of AMGAD who worked the weekday night shifts over there. As soon as I drove to that gas station and pulled up near the front customer parking area where AMGAD could see all the pumps and the entry to the store, he then looked at me and gave me an ANGRY LOOK. At first I thought that maybe he was tired of his work but that was not the case because as soon as my friend got out of the car, he then signalled at AMGAD just to say "Hi!" to him but then AMGAD went over the intercom and ANGRILY looked at my friend and said to the both of us: "GET THE ### OFF THE PREMISES!" I was then shocked to hear what he said to us but my friend didn't seemed shocked otherwise cause then he thought that AMGAD was "maybe joking with him." But then AMGAD again went over to the intercom and then gave a SERIOUS LOOK at my friend and said to him angirly "GET YOU AND YOUR FRIEND OFF THE ###ING PREMISES NOW!" So we drove off and got milk at another store. After we bought the milk from the other store, my friend told me that he couldn't believe of what AMGAD just said to him and that he knew AMGAD for about 4 months (AMGAD was actually working at that gas station for about 4 MONTHS which makes him a "new guy" for that location.) and that he never fought or argued with AMGAD and that he was pretty "cool" with him. However, I also found out that this AMGAD wasn't so "nice and calm"after all when my friend told me that whenever he went over there to visit AMGAD and a BLACK CUSTOMER would come in and leave, he would constantly harass my friend if he "knew" that Black guy or not and why they always come late at that time. I then noticed that AMGAD was racist and prejudiced against his African Canadian customers. So this why I am writing this complaint, to battle against racism and prejudice at Petro Canada. I urge anyone who visits this location or anyone who is reading this complaint to call head office or the owner of this Petro Canada franchise and complain about AMGAD's evil and ignorant actions towards the African Canadian community in Markham, Ontario. The owner or general manager of that Petro Canada location should teach Amgad of how to properly deal with the customers and if he (AMGAD) fails to learn or comply to the instructions given to him by his superiors, then he should be dismissed or resign. I will not tolerate any racism or prejudice when I want to buy something from some store. Petro Canada should know that as well; that racism and prejudice is NOT tolerated in the business world. I WILL NEVER go to that location to fill up on gas or buy something from the store OR ANY OTHER PETRO CANADA location for that matter. Petro Canada has just lost a customer (me) because of AMGAD'S racist remarks and attitude towards his customers and Petro Canada will continue to lose more customers IF they don't do something about it.

I have been charged more money than I knew about per gallon of gas, the Gas station has been bought out by another owner and now they are charging more money when using a credit or debit card, with out a notice posted any where when i ask the person he said it just started last week and had i knew about about i would have gone some where else this is not right they should a least post it some where near the gas pumps.

thanks

Mo, the owner of Petro Canada in Prince George B.C. on 20th ave. are making poor decisions regarding staff and the operation of Petro Canada. I was informed that he has been feeling suicidal in the last few weeks.

Petro Canada is now charging $1.00 for air to fill tires. That is not only a rip-off, it is environmentally unfriendly as consumers might not fill their tires and could use more gas as a result.

I refuse to fill my car with gas at any gas station that has the audacity and environmentally unfriendly policy of charging customers for air!

I actually don't have any more to say than this, but need to add a few words to satisfy the 100 word requirement. Ooops, only 87 words, so here are a few more to satisfy the requirement.

my vechile was drailed part way into the automated car wash. We were stuck inside no one came to help, I honk for a few minutes still no assistance. I was able to back up over the rail enough to get my 5 year old out to safety. my vechicle is still party stuck in the car wash with it still running. My daughter was very distraught. we went in side the manger said it was my fault. he would not shut down the car wash becusae the door would come down on the vechile.this is not a safe operation. the only asisstance he could offer me was if you want your vechile out than call your self a tow truck once again he said it was my fault.