Pizza Hut
Reviews and Complaints

I ordered a Pizza and it was never delivered. Calling the restaurant; I spent an hour on hold and then I figured that perhaps everyone had gone home for the evening. What's going on? You must refund me of course.

Amazing thtat when your staff leaves, your voicemail solicites us to stay on hold. That's not good. If you accept an order, you should be able to make it happen. Don't keep me on hold for so long while your store is closed! Will never order from you again.

My little cousin is employed at the Lihue Pizza Hut on the island of Kauai and calls me numerous times a month maybe weeks crying her eyes out because of how this manager (Rose) makes her feel or yells at her. My cousin is a special needs kid, and so at first I would rub it off being that she's young and needs to learn work ethics. Furthermore I realize she's being bullied undermine and verbally abused by this person. I'm concerned about this lady as to why she's in such high duty when she treats employees with disrespect and poorly, might I add her daughter is the other manager and her boyfriend is the main manager so that's a little odd. Please get back to as I would like to resolve this with a professional before I speak to this lady face face! Thank you so much

It was 2 PM Oct 5. The bar didnt have hot pizza what was there was leftover from lunch. Some other people ask if they were going to put hot pizza up anytime. The waitress asked and was told later that evening about half hr they did put one supreme and half meat lovers. We paid right at $20 forcold pizza and not very good service. We should of when to little cer.

Today around 10.50pm we reached Pizza hut, a family of 6 including 3 children and 3 adults. My mother also was there along with me and my husband. We saw one table vacant and just arranged the table and the chairs as there was no staff bothered to assist or ready to speak. Meanwhile when we reached our turn to make the order the cashier informed there is no dine in. My kids and mother had been sitting at the table for 15-20minutes.they could have told this before we arranged our seat and sat there. This is the branch I always experienced mean service. Very poor service

I placed an order online at 6:40 PM, and it was written that it will be delivered at 7:15 PM... I waited till 7:20PM and no show up!

I called the hotline at 7:20 PM, and they told me that the order is on the way ! So I waited again and no one show up till now

I called again the hotline at 7:49 PM, and the customer care rep. told me that the order is still being prepared !

I asked to have a call from the branch manager to see what is going on. I think I chose to order online to save time. And what I have received was a big delay and being waiting for the order more than one hour!

I called the hotline again at 8:10 PM and raised a complaint.. and to have a call from the branch manager... I was assured that a call will be reveived by the manager within 2 minutes.. and nothing happened!

I called the hotline again at 8:23 PM and choose to raise a complaint by dialing 3. They have to put you on hold for a long time hearing some music ! Then I noticed someone pick the call and put me back on hold.. What?

I called the hotline again at 8:28 PM, and this time they put me on hold for 10 minutes ! And then I asked again to have a call from the branch manager to know what is going on..No one.called me and nothing happened after that...!

The order was delivered WRONGLY at 8:30 PM. One pizza was missing ! And the receipt was handwritten not a printed one ! with a wrong amount for sure !
I asked the delivery guy to check with his superiot to adjust the amount and I paid him what I have received.. For sure I must have not paid any thing!

And to be noted till now ( 9:25PM) no one called me to apologize or to clarify what happened..

اولا اتصلت بالرقم المختصر الساعه ٦:٤٥ دقيقه وطلبت بلغوني ان طلبي هيوصل بعد ٣٠ دقيقه ولم يصل اتصلت الساعه ٦:٣٠ على الرقم الخاص بمتابعة الطلبات بلغوني ان طلبي بالفعل خرج من الفرع وبعد ٥ دقايق هيوصلني وموصلش اتصلت الساعه ٦:٤٥ على نفس الرقم بلغوني ان طلبي بردو خرج من الفرع وانهم هيكلموا الطيار ويرجعوا يكلموني ومحدش اتصل رجعت اتصلت تالت الساعه ٦:٥٠ قالولي ان طلبي خرج من ٥ دقايق ! يعني اعمل طلب الساعه ٥:٤٥ يخرج من الفرع الساعه ٧:٠٠ ! طلبت اني اعمل شكوى حولنى عالمسؤل وفضلت منتظرة عالخط ١٠ دقايق عشان اوصله وموصلنيش قفلت الخط ورجعت طلبت مرة تانيه رقم الشكاوي رد عليا استاذ حازم واخد الشكوى وقالي دقايق ومدير الفرع هيكلم حضرتك دا كان الساعه ٧:٢٠ وكان كل دا الطلب لسه موصلش ولا مدير الفرع اتصل يقول ازاي دا يحصل ف وجوده ف الفرع المهم وصلني الطلب وكان اقذر طلب طلبته ف حياتي البيتزا بايته والخضار اللي عالوش شكله مقرف والبيتزا ناشفه ومتلجه دا غير ان في نوع من السلطه كنت طلبته ومجاش مع الطلب حاجه تقرف صراحه ! اتصلت رابع مره عشان كمان اعمل شكوى عشان المستوى المتدني من الفرع ف كل شيء اكل وتاخير وطلب مجاش مظبوط ودا كان الساعه ٨:٠٠ ورد عليا استاذ محمد واتفاجيء انه ازاي يا فندم محدش كلم حضرتك دا حضرتك اتصلتي اكتر من ٣ مرات انا بعتذرلك يافندم اوعدك اني بنفسي هتواصل مع الفرع حالا وارجع اتواصل مع حضرتك وهيتم الرد علي حضرتك ف كل أسباب الشكوى وطبعا بقلة الاحترام اللي شوفتها من كل اتصالاتي محدش كلمني !
خدمة سيئه كول سنتر كدابين أشخاص مفترض بتحل شكاوي وتحترم العملاء هم اصلا مش محترمين احسن عدم وجودهم أساسا ومدير فرع عباس العقاد غير محترم ولا كفء لما دا يكون موجود ف مكان دا مستوى خدمته للعملاء.. مقارنة بفرع سيتي سنتر معادي المحترمين فعلا بمدير فرعه وكل العاملين به إنما عباس العقاد اقذر فرع وخدمة حل الشكاوي اتضح أن انتوا فيها صفر عالشمال انتوا مشغلين فيها ناس غير محترمين أساسا ازاي عاوزينهم يحترموا العملاء.. هو دا عناونكم للاسف!

I used to work as delivery driver for pizza hut. One day I was abused by customer, he called me names and he passed racist comments. When I came back I informed management of the incident and they said forget it. I was not feeling good and was scared. So I told them I would resign. Now the manager withhold my pay by saying that I left the job without enough notice.

Apa nak jadi dengan pizza hut taman semarak?Staf tak pandai buat pizza ke?sy dah lama bersabar, sejak dari haritu lagi sy beli pizza tahu2 je bujul, lepastu hangit dekat tepi..macam mana manager didik staf?lepastu sy nampak salah sorang staf pizza hut sedang menghisap vape dalam kitchen, perkara ni memang xboleh dibiarkan, kenapa bodoh sangat manager pizza hut dekat sini?..sy xkan teragak agak untuk mengambil tindakan terhadap staf dan manager di situ..

I've worked for this company in he past, was a shift leader, then a GM for a bit. all in 9 months. gladly that I'm gone make more money and less hours. that's not my complaint mine is your firing a person for their huts awards.they have to much, clearly everyone else in the stores do the same thing that she did even the DM themselves. so if there was a problem with this should it have be addressed no instead it was encouraged. I can give names but who am I kidding I know how rage works, and I only worked for them for less an year. so a lot of corruption to say the least.

I ordered two stuffed crust pizza the bread was hard the meat was over cooked there was no cheese on it and it was very cold my family could not even chew it let alone eat it I'm very disappointed in pizza hut they have never did this before but I didn't want to make a fuss about at the store and have rathered make a complaint online.thanks for being such a good pizza company but I'm very upset about it. My number is [protected] and email is [protected]@gmail.com

Today at Pizza Hut alwahda mall, at 1:20 pm on 19/09/2019, and you can check the camera.
First I asked the cashier about the offer and she throw the menu on me I'm un politely, I didn't said any thing she was showing me the anger face not smiley if she have problems it's not the customer matter every one have problem and we just leave in our back once we see a client, second thing the man who is working with her asked politely about the bill and she said with anger voice ( I naco phillipense word) are we in school and dealing with kids even the kids we are teaching them the respect. If she told me please I'm busy and I'm alone can you give me 10 minutes I promise you that no one will said no all we are humans and we can understand each r. But showing the anger face this is not acceptable.Then also another Arab lady said in Arabic excuse me dear she want to give her the order then I talked to Arab lady she said loudly yes MADAMS why you r talking about me I told her no we want to complain now. Then I told her why there is no name tag so I can complain she show me like I don't care face ( if she trust her self she will wear). Please go to the camera and check, her manger talked to me and said sorry I told him sorry and I thank him but this is not about sorry the issue is all about RESPECT, I want a warning letter for her and some politely course for her and teach her don't smile but at least RESPECT the client. It was a weekend really she made my day worse. Really Pizza Hut who is in charge I'm not happy, bad experience and I'm shocked . I want to see that you take a serious action for me and for the future clients. I think she is big enough

My constant complaint and I can see that I am not the only one that your delivery system takes promises 70 minutes to deliver, which is totally ridiculous, but delivers more than 2 hours and fifteen minutes. No other company does that. I asked the customer service gentleman who answered my complaint why, he in return told me because the branch that serves me is on high demand. Not only that, the food comes cold, burnt and its done with zero quality. Your company used to be a renowned company, now I am not so sure.

I see the following solutions:

1. Hire more delivery personnel.
2. Open new branches.

Obviously you have too much customer base, that you seem not to care anymore.

Thank You