Pizza Hut
Reviews and Complaints

Ordered my usual hand tossed pizza but did not receive hand tossed. It is thin and crispy. They had me take a picture and still demanded it is hand tossed. I have ordered this 2 times so far and never has it appeared or felt so thin. I am unsatisfied with the conclusion of this issue and the taste and quality of this pizza. Please fix the issue not to mention the wings were a bit undercooked as well but that was fixable the pizza I did not enjoy! [protected] about 12-1pm

I went to Pizza Hut yesterday (Islamabad I-8 Markaz branch). The quality and quantity of pizza according to price is third class and when I called one of the representatives to tell him the situation he trash talk with me and my friends. The standard of Pizza Hut is just destroyed by the customer service they have to give! Unfortunately, customer service of respective branch and quality is third class. If I ask him a question about food he has no right to trash with me. I am not servant to him instead he is. They are just destroying Pizza Hut brand name because if a person comes to Pakistan then they will thought how poor this service is!

I shall be very thankful to you for instant reply!

[protected]@nu.edu.pk
Sharjeel Hussain

Dear Concern,

Yesterday I placed an order to have a Pizzas deal of Rs. 1, 680/- (one large, one medium and one small). The same has been delivered timely.

Two of the pizzas (large & medium) were consumed by serving it to guests whereas the small pizza remained with us for today's use.

As soon as I plucked one piece to eat, I observed that it is half-cooked / half-baked which can be clearly seen in attached pictures. If I couldn't see and eat (this raw dough like ‘Katcha Atta'), this may be harmful & injurious for my health. I am afraid that the rest of the pizzas were also had same quality / standard which we served to guests. They also may have noted but did not complaint due to courtesy.

It's a serious issue which I am highlighting, the small pizza is with me for (as) witness.

Please advise, what to do?

Mujeeb ur Rehman
House No. 162, Street No. 3,
Nargis Block, Bahria Town,
Lahore. Pakistan
Ph. No. [protected]

I placed an order for a large pizza with a hershey cookie. Driver only delivered the pizza. Told them i'm at the hospital doors closed at 9:pm. So he cannot bring bk the rest of my order. By the way I paid $30.00 to the driver for half of an order. I called the pizza hut store multiple times to get something done about this they kept on transferring me to a manager that. Never picked up the phone. I called bk at least 3 times. I want something done about this they got my money with half an order. No solution

I ordered a personal Pan Pizza $4.19 on Sat. Aug 31 2019 @ 9:30 Pm. when i Got it in a hurry to get to wrok at night. I didn't have time to check what was done to my pizza, But when i got to work the pizza was dried out and stuck to the card board paper it came in. Also it was very small and the topping were missing . I ordered pepperoni, Italian sausage and onions, and i got just a sprinkle of each. Not to mention how dissapointing it was. I quess i'll have to go to dominos pizza because i can't get my money back . My ticket # is 0102 and order # is 031355. I appreciate your help Aaron Coston [protected] Address 1465 Knowlton Street apt. 310, Cincinnati, Ohio 45223. Thank You

ذهبت إلى فرع التحرير الساعة الواحدة وعند الصعود للدور العلوى تم ابلاغى عن طريق احد العاملين ان الدور العلوى المطعم مغلق وقال انه لا يوجد اصطاف للخدمة بالأعلى وعند حضور المدير ومع وجود أكثر من طاولة فارغة إلا أنه لم يتم التعاون لضم طاولتين وقال ان هذا ممنوع عاوزين تقعدوا كدة ماشى مش عاوزين براحتكم وسابنى ومشى وكمان بكلمه بيعلى صوته ومش راضى ولا يقول اسمه ولا اى رقم او مكان للشكاوى وسبت الفرع ومشيت فعلا اسواء مكان شفته فى حياتى وكمان صورت ثلاجة السالاد عليها منديل وطاولة عليها منديل فى الدور العلوى وثلاجة السالاد باين جدا ان هى لسة مطفية

I placed an order for delivery after an hour I called the store, was placed on hold for 15 minutes, called back on hold 20 min (now going on almost 2 hrs for my order) and spoke to a girl who said my delivery was on its way. The tracker online also stated this. I got a call back 5 min. later from Chris telling me he had cancelled my order due to no Apt # listed. I told him how long I've been on hold on the phone and he stated he was busy and called me 2x. I had no missed calls. I asked him to look online because I was looking at my order and my pizza hut account was showing me an apt # listed. He started yelling at me calling me a liar, that he was looking as we speak. I'd love to attach the screenshot s of my account and call history! I asked for manager he said he was general manager and would not give me a number or contact of anyone higher. When I asked his name he argued asking why that was needed he's too busy. He finally said I'm Chris. As a manager at an 80 million dollar store, I would never disrespect, call my customers liars not lie about a opportunity that could've been easily resolved. I would appreciate a call, email or follow up due to how this 'manager' has treated me.
Thank you,
Jessica ODonnell
[protected]
[protected]@gmail.com

Last nite i placed an order online at the local lamesa texas pizza hut and after waiting an hour i called back to pizza hut n they answered me heard my problem and then hang up on me i called back several times n never got anyone on the line again ...well long story short i never recieved my order. We did not leave newhere and were home all evening and night so there was no way we missed them...they jusy did not come and when i called this morning to complaon they state i need to call the night manager but wont tell me who to speak to they just simply hang up on me again ... lamesa texas pizza hut is horrible this is not the first time ive had this problem and i will not be goin back to pizza hut again

On 8/23/2019 I tried to purchase the offer you have with T-Mobile coupon CY7BB5KK5QH5 which includes for $7.99 (plus tax) a 2 topping large pizza and 8 bone-out wings but all of the locations on your website stated that it was not available in any of the Las Vegas, NV stores. Why advertise and item with another major company and not honor your word. All I can say is that I, my family and my company have lost all interest in purchasing any food from your company now and in the future since you are not an honorable company and try to advertise under false pretenses. I expect you to honor this and also make amends to all the customers who believed the deal you had with T-Mobile. I expect an apology to me, my family and all T-Mobile customers. My email is [protected]@yahoo.com. Very unhappy with your company.

Nothing but fried breading! 3 of them actually had small pieces of chicken in them! Slathered in a nasty bbq sauce. Our dog wouldn't eat them! Worst excuse for chicken wings I've ever seen! And I paid 6.99 for that pile of breading! No more pizza hut! I did order a medium pizza for 6.99, and was charged for the 3 toppings I wanted. Another 4.50 there. Was not told they had lg. 3 topping for 7.99 if carrying out!

Today i was waiting for my pizza and I saw a girl standing around the ride of the counter waiting to be given further instruct as to what she had to do (it was pretty empty and it looked as if there were other men standing around not doing anything) and two men (assuming her managers) came up to her and started walking at her infront of me and a couple other customers who were waiting for their food. even if this girl had lent been doing what she was told she shouldn't have to be humiliated infront of strangers like she was. one of the men yelling at her was wearing a black headrap and the other had short hair, not too tall, and had a sculpted beard. i'd like to see change within the work industry as putting young girls down (she was the only white employee and looked to be 17 or 18) is unacceptable and makes customers feel uncomfortable.

Arrived at noon and the salad bar was in bad shape already. Red onions, tomatoes and a few other items looked days old. Place is not clean. Long time customer here (30 years) and this location is being very poorly managed at present. This is sad because it's only recently gone downhill. Pizzza Hut in Blackfoot has been part of the community for as long as I can remember. I drove past numerous restaurants at noon today and kept going because they were looking too busy - slow service and I was in a hurry. Blackfoot Pizza Hut today had only one other customer while I was there - not how it used to be!