Pizza Hut
Reviews and Complaints

I ordered pizza hut over the phone, I had ordered just 2 pizzas and 6 water bottles. Now, the lady I spoke with.suggested I make the pizza a buy one get one free. She let me know that it was ONLY one pizza I buy for 129, 000d and the other is free. I asked was it only the pizza because I did not want anything else with it like some places make it, an combo. She said, No you are fine it's ok, I should have known it was not to be trusted. I then proceeded to order 6 water bottles. She then told me the total after I asked, then said it would be 311, 000d. Thus happened plenty of times, the guy from pizza hut who is their so called "captain" calls and let's me know for the 3rd time we ran out of French fries would you like cheese sticks, using the same line he always says with everyone because, I heard it from friends more then once. I say to him, No, I do not want any of it after I finished his sentence, on the question about the food. So, afterwards I waited 30 to 45 mins for my food and here the delivery guy comes with soda 2 pizzas and 6 waters. I asked what is the drink for he said it's for the combo I said I did not order this little did I know they charged me extra, 42, 000d for the drink and a delivery fee which is not suppose to be charged for over 100, 000d when you order that much, the delivery is to be free and here I am with 311, 000d when the delivery guy reads me the receipt. My normal price is 249, 000 as I told him but he could not understand me at all and wanted me to just pay and hand the food over. I said I would like to talk to your manager and this is not what I ordered. While he called his manager he began pacing back and forth and worried, sweating profusely. I let him know the situation and he insisted I pay the amount as he spoke in his language the situation walking away from me. It got so heated that the reception had to help translate my situation and even understood my dilemma. I then spoke with the pizza hut staff and let them know this is not what I ordered if I knew this was the combo I would have not chosen it, in fact I never got charged delivery and I never knew why I still had to pay for a coke something they did not ask if I even wanted to drink adding both 20, 000d for delivery and 42, 000d for coke equalling 62, 000 goes an long way. Their store is known to change prices constantly never staying the same doing it their own way. I decided to pay after I argued over an hour but, it wasn't without arguing on price and them going back and forth changing it to their needs. The quality of service of people was rude and not forgiving of the treatment of an regular customer and they also gave me an hard time refunding my money and the food was not prepared well as usual. So, with everything being said they did not compensate me for my efforts or help they just said nothing at all to me.

On August 3rd 2019 around 3pm I order a big dinner box online. 30 minutes later I received a call from a pizza hit employee saying that my order would be delayed because of one the delivery drivers got into an accident. I was told I would be credited for this delay $5. However my order arrived over 2 hours later cold, dry, and not fresh I was very dissatisfied. I called back to let them know. I was told a credit would be added to replace my full order. On August 9th I called Pizza hut hoping to redeem my credit I was promised. But instead a manager got on the phone with a very rude attitude and told me I could not have a credit and he refused to give me it and told me I should pay for the order. I explained to him what I was promised but be told me that was never promised and basically I was a liar. I have spent so much money ordering pizza hut over the year and usually my family and I enjoy eating their food. But I'm very disgusted with the way he spoke to me and the service that I was given. I doubt will never order food from this place again. At least at this location. Poor unsatisfactory service at it's worst.

I have ordered wings from the Price Utah Pizza Hut. I get terrible customer service everytime I call to resolve the issue. The issue is that for the past 3 times I have ordered Wings from them they get it wrong. I clearly say Bone in and i end up always bringing home a Bone Our order. They get mean and defensive anytime i bring it up and the only way to resolve it is by having in store credit! If i am going to continue to get the wrong order WHY would I go back!

I placed order on 8/8/19 for delivery. theuy said 30 min. hour plus went by so i called and they said delivery wawsn in route be a few minutew. well almost 2 hours go by so i call again. and they claimed waws in route again so waited tell 2and half hours and still nothing so I called to request i go pick it up . figured short staff. by now the supervisops nI spoke with first time said they gonna make my order half price then the 2nd time i spoke wih suo. They comped my order. so nnow i wanna just go get it the 3 time talking to suoerior. she claims i can go ahead and do that. so I g. o to location and the manager claims my order was canceled . i not sure why. well i ask if ask if she go ahead make it. i was picking it up, she starts by saying only if i am paying for my meal. i was out raged. she says she wont even give me half price cuzz she called me awserval time s no answer . except my phone never rang. she was very good and not trying to satofy customer service. this was in the pm i originally ordered 630pm. i got oizza from totol different location . 40 hwy & noland. great people therre. i believe this manger at 67th raytoen mo should be fired she lied bout calling me and basicly refused to serve me. i just know itwas nite shifrt 8/1/19 i didnt get my pissa in my hand until after 925 pm. spo well over 3 hours ago

Pada 4th August 2019 jam 18.54pm sy ade memesan hawaiin chicken large pizza beserta Mushrooms soup dan new Orleans Drumettes.jika ikut pada resit pesanan sy akan siap pd jam 19.04pm, ketika sy dtg hanya ada sekeluarga pelanggan dlm restoran.sedang sy menunggu beberapa org customer masuk dan memesan hidangan.sy sabar menanti hingga dipanggil.tp malangnya 2 customer yg memesan slps sy dpt pesanan mereka dulu.sy pergi ke kaunter dan bertanya die kate sebentar ayam blm siap.sy duduk ditempat menunggu, slps itu lg 2 customer lain dpt pesanan meraka sy jumpa blk staff pizza tp sy masih diminta tggu.tanpa ape2 alasan.slps 30min menunggu sy tye kembali, sy diminta sabar dan tggu lg 5min.
Slps pesanan sy siap sy mendengar slh sorg dr staff pizza berkata "ha bg cpt"ketika sy mengambil pesanan staff pizza tersebut beri tanpa meminta maaf ats kelewatan.sy adalah penggemar pizza.sepanjang beli pizza ini adalah pengalaman terburuk sy.dan sy berharap tiada pelanggan lain yg terima nasib yg sama seperti sy

There was a driver with a Pizza Hut delivery sign on the top of the car driving down hwy 160 in Fort Mill S.C. very erratically. He/she was swerving in and out of traffic, Cutting people off. Very dangerous driver. Needs to get out from behind the wheel. I have attached a picture of the car with the license plate number. (Toyota Avalon QMX 747)(SC tag)

I was shocked with the service. I paid 35$ for cheesy bites large pizza and they didn't put cheese inside that cheesy bites crust. When I complaint stating this, they said .. that's how it's made. I said no it is not, I have eaten before. They said after, complain to the main office ! I told them, you need to fix it and they said no we can't and disconnected the call.

I am from the U. S. A. visiting Thailand. I frequently visit Pizza Hut in the U. S., few times a month. While in Thailand, I visited the Pizza Hut restaurant in Pattaya, Thailand. My girlfriend is Thai and I am from the U. S.
1) the staff could not explain the basic informations, promotions, eat-in or take-out options, toppings, prices, etc.
2) we ordered a medium pizza, opted for half pepperoni and half Hawaiian. There were no pepperoni visible on the pizza, no pineapples, etc. just a round piece of junk. The condiments were ridiculous, no peppers or cheese, just some syrups...
3) they charged about 480 Thai Baht, nearly $17 for this junk...
I would not accept this service and the food if they offered it for free. If the Pizza Hut would give this type of services, food, and prices in the U. S. they would not have a single customer and would have to shutdown, why would they do it in other countries. I have visited other fast foods in Asia, in Thailand, including McDonald, Burger King, KFC, etc. they offer same quality and services as in the U. S. Only Pizza Hut is the failure, they should make proper changes if they want to have successful business overseas...
Photos show the pizza, just sauce and you could not see any pepperoni or pineapples, may be need microscope! The receipts for nearly 500 Baht, about $17, for the junk pizza! The condiments on the table, junk!
Immediately following leaving of this restaurant we stopped by a street food cart, and we purchased the street food, as we could not eat the junk pizza at Pizza Hut. The street food included fried rice, shrimp and seafood, etc. at a cost of about 40 Baht, $1.30 ! It was far better food and service than your Pizza Hut restaurant!

Spent 29 bucks on pizza for family. Supreme super had 1 pepper strip on it, 2 onion strips & no green olives called and told them and they just said sorry you were disappointed. The other 2 I ordered were sloppy in looks. I order every other week but will be going to Casey's from now on...disappointment that they didn't want to make it again or refund

Visited your location while traveling for buisness in Hillsboro Tx, and decided to dine in at Pizza Hut in Hillsboro, TX, just off the highway. I stood in line for a good fifteen minutes before someone was able to help me. It appeared that only two people were working, the cook and the front server. I Ordered a Large Stuffed Crust Pizza because this is the absolute best and yummiest pizza ever plus a lare 16 piece of wings. I believe the toatalrang up to a little over thirty bucks. It took all of about and hour for the pizza to be sent out to the table I was waiting at, after hitting the highway to head home and grabbing a slice I noticed the toppings were wrong and the pizza looked horrible like someone dropped it and the wings were not mild but honey bbq instead. The whole order was wrong. When I tried calling back I got no answer. I am a faithful customer of the Pizza Hut by my house in Bellmead and Pizza Hut has always kept me as a faithful customer by making their wrongs right. I spend big bucks on dinner I expect it do be right. Please make things right.

Thanks
Your Faithful Customer
Crystal
202 S Barbara St
Waco, Tx 76705

The man who prepares the pizza 🍕 is not backing the pizza according to the standards. The pizza was backed very very quickly and tasteless. The dough was not fresh. Every time I go to eat pizza, the same problem happened. I have ordered to add onion to my pizza but they didn't add it. Unfortunately, I have discussed this issue with the manager but he didn't solve the problem. Finally, the person who prepare and cook the pizza is really careless and does not realize the people are paying money 💰 to have a tasty 😋 pizza 🍕.

I have been a loyal customer for Pizza Hut. But your delivery service is realy very bad. Not At any one time they have delivered within the 30 days. This is mainly referring to klang bbk piza branch. Very seldom the branch manager make a courtesy call to inform its late. Do not advertise something u cant deliver. How to you want us to usr your online when this service is really bad...