Playtika
reviews and complaints

PLEASE Slotomania Tech Team fix my game again! Once again I'm getting the twin blue circles which won't let me play my games and I'm missing out on the extra game along with helping my clan. If I do get to spin I get to spin once and says connections lost each and every time. PLEASE PLEASE fix it asap as I don't like missing out on the special games and helping my Clan - It isn't fair to them or me! I don't know why this keeps happening but I wish it wouldn't

The start of the new clan feature 2019-05-03 3 members of my clan only needed 13000 clan points to collect all chests they were level24337, 18895, AND 23699. I was level 13980 and needed to collect 68000. I send ticket and am told that these are set by your game play/tier level, resent spin history. I think there is a glitch in the system that they are using as one of the clan members is my husband and he had been playing and spinning at a very large amount for more than a month, I had not as I had no coins so was betting very low. On that day start of clan not only was my clan amount extremely high but my dash amount went from bet 24 billion to complete to bet 118 billion. My amount to activate the jackpot meter went from 75 million to 450 million. My husband had not made a purchase on his account, I have there is no way I could complete the tasks at those amounts. unless of course I purchase, which they know I have in the past. I sent my first ticket 2019-05-03 I received a reply back how it is set. I reply that it is incorrect as if it was calculated on those activities mine should have been lower and his higher next reply from a different support another answer 7 different answers from 7 support.

I did not get my Wolfpack bonus of over 16 million I'd really like to get that! Considering yesterday I lost 124 million chasing it. How do we rectify this problem? I don't want to be one of these complaining types; however, I have spent money on game on more then one occasion. I'm not asking for a handout, just for what I earned. Right now, to say the least, I am very disappointed in game

Playtika is a scam site that uses every single rig in the book to bust people's bankrolls so the players buy more tokens or chips. Lets them win at first, then steals everything from them knowing there are idiots who will actually spend hundreds...even thousands of dollars on chips and tokens to replace what Playtika stole. Don't be one of those idiots. Don't give these low life scumbags your money. They don't deserve your money. They deserve to get their cheeks busted in prison.

I won a bonus playing Civil Treasures 2 on Slotomania. I was betting 5 billion a spin. My first 2 picks was golden skulls which rewards players with everything in the bonus. I was only paid for 2450 credits when there were over 7000 credits I should have won. That equals to about another 500 billon coins Slotomania owes me. After a month of arguing with them, and they would not admit they were wrong, and could not show me a picture of the bonus I won, or what I picked. They finally said that they have explained it 3 times the they did nothing wrong, and will not accept anymore tickets from me about this problem I have with them.
This is not the first time they have refused to reimburse or give me the coins I am owed. There reply is always we see no discrepancies in your gameplay, and our bonuses and jackpots are foolproof.
They are a lying, cheating corrupt company, that treats their players like crap. We as players have no one to help us recover what is owed us, or anyone to represent us when Playtika refuses to even admit they made a mistake.

I have written to your customer service on many occasions. Most recently, today, I have written 3 times. They never respond in a timely manner and often do not even answer the question asked. It can take a couple of days to get a response. I have spent a lot of money playing these games, It does seem rigged. As you spend more, the games get tighter to get you to keep spending. Recently I made a purchase for coins and another purchase for keys for a Bubbles treasure game and it would not work even though the 5 keys were shown. I wrote to them and have heard nothing. They really do not seem to care about quality customer service. it is a shame because there games are fun.

In this game, Slotomania, you offer a weekly dash where the final prize is a 5 star ace card. The last dash you had loading issues everyone was affected. I reached the final prize but because your system was not working I was unable to collect the 5 star ace card. The dash was not working so the collect button was not appearing. As per your rules I am entitled to this card. I have contacted support and my account manager. I am a VIP, loyal paying customer and no one seems to understand my problem. I do not want compensation I just want the card I should have been awarded had your system been working. It's not that difficult but I am having many issues trying to find someone to understand and send me the card I should have received. Please can you organise for my card to be sent. I appreciate your help and understanding. Thanks

I have expressed this complaint several times to customer support at Slotomania. I hear back from your representative denying this but evidently, upper management doesn't bother to read complaints. If you take a look at my Slotomania account, you will notice as soon as I up my bet at any given time during the last several years I've played this game, I almost automatically begin losing and getting fewer bonuses. I believe Slotomania has set it up so that people can't win at higher bets. I've bought packages hoping maybe that would help me with your company, but that hasn't helped either. It's just been a huge waste of money! I'm very frustrated with this gaming site

I have been playing slotmania all day on the wild horses game. I have been collecting many pieces for the lucy game and I am not getting credit for the pieces. I just need 2 and got 6 but onlt received 1. I should have been at 50 about 15 pieces ago.
My email is email is [protected]@yahoo.com
My name is Donald R Pyle.
I would like credit for collecting all of the pieces.

Playing bingorilla and missing out on payouts due to the game freezing and having to go back out to the lobby, and back in multiple times without getting the payouts. I ignored it for a couple of days but today it's really been annoying. I'd appreciate some sort of a resolution. My grandson was lifeflighted to a trauma center for a brain injury and the days are very long. I can't keep buying coins when I should just be getting them anyhow and it's technical errors.

I had two slotomania games, each registered with a different email address so two member in my family using the same computer could have their own game. I started these games at least 10 years ago... probably much longer than that.

Suddenly when I was playing the game went crazy giving Ace slots cards continually until I stopped that. Then it started saying albums had been completed and was giving the rewards for many of those. When this ended, I learned that I had only one game and had suddenly been connected to Facebook. I never wanted my games to be connected to Facebook.

Each of the two slotomania games I had were linked to two WSOP games. Now that benefit has been taken away. I removed the game from facebook. I can still log into the game with each email but it is the same game. How can two family members play the same game?

One game had a balance of 2.9 Billion and the other game had just reached the 2 Billion mark. I need to have my games back.
All the gain I made on the games for all those years is gone.

I need these games converted back to what they were a few days ago [I don't know exactly what day this happened but less than a wee... perhaps 3 or 4 days ago]

They banned my account for no reason, I have 3 accounts and one of them got banned, I try to recieve details about my ban 3 months already, but no result at all. I spend time and money on this account and for some shady reason I got banned. I dont understand how I use same device for 3 accounts but I got banned on 1 and I dont get any info about it. This company is total joke and theyr employees are idiots that can only send robotic messages. Imagine my frustration to try to recieve a atleast detailed information about my problem and get no answer I requested 3 months. 3 [censored]IN MONTHS! But when I use my card to play they take my money so fast. I want to refund but iam afraid its too late because some time had passed already. Anyway this is what I want to tell for them.

bingo blitz has been scamming us the players.
I have started a petition and I am ready to take to facebook office in London as we 've all had enough of all the scamming going on right now :
1/all bingo blitz cares about is to make a quick profit
-scamming: fraudulent behavior to make a quick profit
-promoting scam activities: to help encourage fraudulent behavior to make a quick profit.
And that is exactly what bingo blitz has been doing which is again their contract and i am asking if u could review the game, From a free game this game as turned into a paying game and even when we spend our money we get nothing we cannot win anything. been in a room playing for 2 years and still need 1 icon which is non-existent never seen it, all the chest are full of coins or powerups or food but no icons and if we do get icons in the chest it 1, 2, 3, 4.
We the players do not mind spending our money but as a player, I feel cheated by bingo blitz, and when u complain the reply is disgusted by their reply. from a free game, it has become a paying game, a total nightmare game where people like me are totally going into debts. Most of all the players are elderly people who are bored and used to enjoy bingo blitz and now it is a frustrating game that some greedy company have taken over in order to make money and not caring about us the players so i pl ask if u could look into it because as consumers have a rights too

Dear person in charge,

I have been playing your clan album recently enjoying the cards and payout.

But unfortunately your card album system been repeatedly give me the same 5 star ace card without hestitate. This is totally unacceptable give me a same card for 4 times.

I hope you can rectify this problem and compensate my time and effort accordingly.
I am a working adult which time is money, please dun waste our time by giving us same card for our loyalty and my patience is running out.

And I suggest your quest must let us choose the ACE card in order for us to play.
see, fun is getting lesser and lesser.

Please act accordingly immediately.
Best Regards,
YF wan

Sloto user ID [protected]

Please put the security for purchases back on my account, I'm so sick of payments going through because when you press the close x or the no thanks button the purchase gose through anyway and it takes your money, and at $70 a hit it's becoming a real joke! The First Time it happened I wrote to them through the app, I was refunded and a password was put on my account as to not receive unwanted purchases again. So why was this taken off my account? Who is responsible for this? We need to get this sorted as l like to play this game but cannot afford this stealing for my credit card by this app as it has put me in debt, and I feel I am getting to the point of contacting someone for further advice in this matter. Thanks

While playing Eastern Cash for the quest, the game got stuck on done! It should of payed me, but because it was frozen on done, I would have to go out of the game and back in. Also, I didn't get an Ace Pack with the supposed aa4 and star cards. It is very frustrating. Also the spin where When you win coins(green semi circle and has the gift in it.

Played the Quick Challenge on Wins O'Plenty...won 2 out of three. There was to be a payout for the wins. I got nothing on my computer. Would and can use my winnings please.
Would just like to get my credits. Spent allot of my hard earned points to win twice. Would like to get something back for my wins, as I was promised I would.

Very frustrating when you are waiting for the reward and you get nothing.

Here we go again. My wife and I both play Slotomania. On the daily challenge, one day she has to bet more, and the next, I have to bet more. We are on different levels, and the information I saw was the level contributes to how much you have to bet for most of the challenges.
The challenges are some times so ridiculous. For example, you have to collect 3, 300 club points. This couldn't be more stupid. In order to collect that much, even betting 250, 000, 000 per bet, you only gain 33 club points every 300 spins, which roughly means you have to spins 30, 000 times to get that many points. If you win an ace, which by the way is right now less than once every 600 spins, you have about a 5% chance of winning slotto club points.
Last week we had Bouncing Bunny, and you could win a multiplier during free spins. I watch as I had a 7, a 2 and a 2. The game gave me a multiplier of 4. I don't know how Playtika adds things up, but I saw that as 11, not 4. That was not the only time that happened.
Your games are inconsistent on odds of winning any part of the challenges, from how many times you get free spins to how many times you get bonuses. I am well aware of the fact that these are RANDOM chances, but the term Random mean it does not happen at exactly the same rate, but there are calculable odds, and if for example the normal rate of occurance is once every 150 spins, that is always within 20% of the average.
I am a numbers person and I have a habit of watching odds and calculating averages, so yes, I do know what they are.
I recommend Playtika STOP changing the odds dependent on whether it is an Ace game of part of a special challenge, and allow the games to play out on consistent odds.
By my calculations my wife and I have lost somewhere between 50 and 100 billion points over the past month on these issues.

I look forward to seeing how you explain all of these away with some supposedly simple resolution.

Kevin Moore

Slotomania Tech Team your all messed up! I have been trying to play Slotomania games but that darn blue circle is back, I keep getting the message there is no connection and the WORST THING is once again my coins are gone! I had over 9 billion coins and playing your newest game betting a million dollars each spin it was taking it from the billion instead of the millions! Now I'm down to 10 million and I WANT MY 9 BILLION COINS BACK ASAP! Also on the new game I was watching what numbers came up for the bingo part and I counted 5 I was supposed to get credit for and I only got credit for 1. I finally was able to buy coin's from my monthly SSD check and what did I get for it - nothing but problems AGAIN! Please fix all of this and get my coins back to me
I really don't want to report you but I will if I have to! This is getting so ridiculous!

I have had several issues with this game and had to remove and reload several times. This time it is the cards. Every time I want to go into my cards it crashes the game! I have removed and reloaded and that didn't fix the issue. It won't even load in my Apple Store when I click on it. So I can't even go in there to see what has happened. It just keeps loading. Maybe a new update is needed?