Playtika
Reviews and Complaints

I have been playing rapid fire jackpots for a long time and I am not recieving the total amount of coins won. You are trying to get people to buy coins with your constant pop ups, and yet not paying out the full wins. I estimate I have lost out on billions of coins I should have got, so how can you justify asking people to spend money when your game is short changing them when they win?

I play slotmania, in my games the bonuses are stuck it says go to technical support and give me a number [protected]. All my games in slotmania that I like to play my bet range 30, 000, 000 to 60, 000, 000 and its stuck support technical keeps popping up can you please help.
Bonnie Palmer
[protected]@yahoo.com
Can you leasr help me with this problem. [protected]@yahoo.com

I made a purchase of $ 59.99 on the lotto bonus. The wheel spun and said I won 264, 000, 000, 000 tokens. I immediately lost my connection to the game and when it came back on I only received 97, 000, 000, 000 . I exited then rejoined and my gift box it said I had 'special'. When I opened it said there was 62, 000, 000, 000 in tokens. I clicked it and it disappeared. I want the167, 000, 000, 000 balance of the 264, 000, 000, 000 amount I won from the bonus spin. Please correct this error. Thank you, Carole CANFIELD

Went to login to Slotomania.com won't allow me to enter my email address or password...as soon as I attempt to login...screen disappears. Tried this several times. Not sure what is going on...please help. I also tried to contact customer support...stated not able to access. I also tried to restart my computer in case it was something on my part...that did not work either...

When the bingo game was going on I bought some coins because it says that you will get 1 of 3 hard to get cards I never received any and filed a complaint which I never had a response with one of those cards it would of made me hit bingo twice 1 for golden bingo the other line regular bingo. Also I should of got a chance to spin the lucky spin wheel but nope didn't happen they did however Try to charge me more to spin with a higher oayo u t which makes no sense. Also the time before I was supposed to get a shaker to do and never got it. You guys need to be better at fixing glitches and answering concerns.

Since starting to play these Playtika online games (Caesars) earlier this year, I have noticed that there have been NUMEROUS incidents whereby I have had "technical glitches" which have DISABLED my ability to RECEIVE the FULL JACKPOTS. The NUMEROUS ways Playtika (Caesars) has CHEATED me are as follows::
1. In the past 90 DAYS, when I receive the SCATTER PAY BONUS (QUANTITY of FREE GAMES depending on QTY. of SCATTER BOXES shown on the board), the SPEED of the FIVE REELS is WEIRD, more so than in "regular" play. EACH SINGULAR REEL moves at DIFFERENT speeds from the others...either FASTER or SLOWER. Not only that, but IF you get a BACK-TO-BACK BONUS ROUND, the FIVE REELS will be DIFFERENT than the bonus round you JUST played a few minutes ago! BEFORE you EVEN play the bonus round, it states that you will be receiving MORE "wilds" than in the regular play. THAT is a LIE!

2. There also has been an ONGOING "glitch" with regard to "free falling" reels, resulting in them NOT STOPPING...and BYPASSING the ALL "WILD ACROSS" the screen. Having gotten the ENTIRE screen, ALL 20 squares with "WILD ACROSS" before, that jackpot is a BILLION points, with a minimum bet of 1, 000, 000. This past mid-week, 6/12, 6/13 and 6/14...and on MANY previous occasions, these "free falling" reels have cost me BILLIONS of ACTUAL WINS across the screen! While Playtika did give me some "coins" to "help" make up for my loss, it did NOT EVEN COME CLOSE to the ACTUAL BILLIONS in TOTAL COINS I was ENTITLED TO, due to this "free fall" technical glitch. The game is "Tropical Fantasy" (macaws, etc.).

3. I have "monitored" also WHICH "characters" come up on the SCREEN at DIFFERENT times of the day AND the SPEED the reels are MOVING. The game I'm referring to, again, is "Tropical Fantasy" (macaws, etc.). When I brought THIS "interesting" information to Playtika's attention, they simply BLEW ME OFF and said that they NEVER adjusted the reels in ANY way...which is simply a HUGE lie. I was keeping a "log" on "times of day" when "certain" characters were reflected in "multiples" across the board, as well as the "speed" ALL FIVE REELS were moving...and the conclusion I drew was that they CERTAINLY WERE ADJUSTING EVERYTHING so you would NOT receive your MAXIMUM jackpots.

4. Lastly, you can CLEARLY see that Playtika wants NOTHING MORE than to SELL YOU COINS..."real" money, in exchange for "fake" money, to play "fake" games. You can tell this by the NUMBER of POP-UPS you get WHEN you log onto the site. You get at LEAST SIX POP-UPS, noting DEALS for COST of coins...some as much as $100.00 of REAL money! With ALL the CHEATING of the players going on (i.e., MANIPULATING THE REEL SPEEDS, FREE FALLS, CHARACTERS AVAILABLE AT CERTAIN TIMES OF THE DAY, etc.), it's NO WONDER that they need to SELL coins in the LARGE QUANTITIES they do because players FEEL that they must BET HIGHER to GET anything in the first place!

I know WHAT it is like to WIN at REAL casino games...and WIN BIG I have...but I've NEVER had SUCH PROBLEMS with FAKE GAMES before, whereby you MISS OUT on HUGE JACKPOTS you SHOULD HAVE BEEN ENTITLED TO because of these so-called, "technical glitches." That is NOTHING but an out-and-out LIE...and IF this company was "intellectually honest" (really?), they'd ADMIT all the WRONGDOING that's been going on...but they're in it to MAKE MONEY! It's a TERRIBLE SHAME that they have to CHEAT the players SO MUCH on a DAILY BASIS.

THOSE are my COMPLAINTS and I HOPE and PRAY someone ACTUALLY READS THEM and can PROVIDE me RESTITUTION.

unauthorized credit card charge - The website charged $99.99 to my credit card. I never selected to order the Epic Bundle I made two purchases one for 0.99 and one for $2.99. They have refused to refund the charge for $99.99. I am trying to find contact information to speak with someone at and I am unable to find my store card credit card information so that I can remove it from this site. I have requested this be done but they are no longer responding to me.
My name:
Gladys Williford
[protected]@yahoo.com
[protected]
receipt:

I cannot download HOF on my computer. I have been playing for a long time. I can't ask for customer suppot because I can't get into it either on Facebook or HOF.com It just says downloading, then goes to a page that says can't load page. This started about 4 weeks ago, but could re-download. The last week I can't download even after clearing my cache. Will not load from emails either. My browser is Chrome and I have Windows XP 32 bit. Please help repair this, I really love the site.

I play on an iPad Mini 4 that only has WiFi connection. Almost every time I go to collect coins Ace Cards I constantly get "Connection Lost" . If I'm not hooked up to internet and it's just WiFi why would that happen? I have no problems like this with any of my other games. I have deleted the game and reinstalled it and still have the same problem. Ive lost lots of coins and Ace Card reveals because of this. What'sgoing on?

Eileen Hahn
eh.[protected]@gmail.com

For some reason my game has restarted and instead of one million eigth hundred and something I am only getting one hundred. While at the Samsung office they tried to fix it for me but now I have new game on my tablet and phone which until this morning was only on my phone but now on both devices. My email address is [protected]@gmail.com. Hope you can help me sort this out. THANKYOU. Lynette Ward

PLEASE Slotomania Tech Team fix my game again! Once again I'm getting the twin blue circles which won't let me play my games and I'm missing out on the extra game along with helping my clan. If I do get to spin I get to spin once and says connections lost each and every time. PLEASE PLEASE fix it asap as I don't like missing out on the special games and helping my Clan - It isn't fair to them or me! I don't know why this keeps happening but I wish it wouldn't

The start of the new clan feature 2019-05-03 3 members of my clan only needed 13000 clan points to collect all chests they were level24337, 18895, AND 23699. I was level 13980 and needed to collect 68000. I send ticket and am told that these are set by your game play/tier level, resent spin history. I think there is a glitch in the system that they are using as one of the clan members is my husband and he had been playing and spinning at a very large amount for more than a month, I had not as I had no coins so was betting very low. On that day start of clan not only was my clan amount extremely high but my dash amount went from bet 24 billion to complete to bet 118 billion. My amount to activate the jackpot meter went from 75 million to 450 million. My husband had not made a purchase on his account, I have there is no way I could complete the tasks at those amounts. unless of course I purchase, which they know I have in the past. I sent my first ticket 2019-05-03 I received a reply back how it is set. I reply that it is incorrect as if it was calculated on those activities mine should have been lower and his higher next reply from a different support another answer 7 different answers from 7 support.

I did not get my Wolfpack bonus of over 16 million I'd really like to get that! Considering yesterday I lost 124 million chasing it. How do we rectify this problem? I don't want to be one of these complaining types; however, I have spent money on game on more then one occasion. I'm not asking for a handout, just for what I earned. Right now, to say the least, I am very disappointed in game

Playtika is a scam site that uses every single rig in the book to bust people's bankrolls so the players buy more tokens or chips. Lets them win at first, then steals everything from them knowing there are idiots who will actually spend hundreds...even thousands of dollars on chips and tokens to replace what Playtika stole. Don't be one of those idiots. Don't give these low life scumbags your money. They don't deserve your money. They deserve to get their cheeks busted in prison.

I won a bonus playing Civil Treasures 2 on Slotomania. I was betting 5 billion a spin. My first 2 picks was golden skulls which rewards players with everything in the bonus. I was only paid for 2450 credits when there were over 7000 credits I should have won. That equals to about another 500 billon coins Slotomania owes me. After a month of arguing with them, and they would not admit they were wrong, and could not show me a picture of the bonus I won, or what I picked. They finally said that they have explained it 3 times the they did nothing wrong, and will not accept anymore tickets from me about this problem I have with them.
This is not the first time they have refused to reimburse or give me the coins I am owed. There reply is always we see no discrepancies in your gameplay, and our bonuses and jackpots are foolproof.
They are a lying, cheating corrupt company, that treats their players like crap. We as players have no one to help us recover what is owed us, or anyone to represent us when Playtika refuses to even admit they made a mistake.

I have written to your customer service on many occasions. Most recently, today, I have written 3 times. They never respond in a timely manner and often do not even answer the question asked. It can take a couple of days to get a response. I have spent a lot of money playing these games, It does seem rigged. As you spend more, the games get tighter to get you to keep spending. Recently I made a purchase for coins and another purchase for keys for a Bubbles treasure game and it would not work even though the 5 keys were shown. I wrote to them and have heard nothing. They really do not seem to care about quality customer service. it is a shame because there games are fun.

In this game, Slotomania, you offer a weekly dash where the final prize is a 5 star ace card. The last dash you had loading issues everyone was affected. I reached the final prize but because your system was not working I was unable to collect the 5 star ace card. The dash was not working so the collect button was not appearing. As per your rules I am entitled to this card. I have contacted support and my account manager. I am a VIP, loyal paying customer and no one seems to understand my problem. I do not want compensation I just want the card I should have been awarded had your system been working. It's not that difficult but I am having many issues trying to find someone to understand and send me the card I should have received. Please can you organise for my card to be sent. I appreciate your help and understanding. Thanks

I have expressed this complaint several times to customer support at Slotomania. I hear back from your representative denying this but evidently, upper management doesn't bother to read complaints. If you take a look at my Slotomania account, you will notice as soon as I up my bet at any given time during the last several years I've played this game, I almost automatically begin losing and getting fewer bonuses. I believe Slotomania has set it up so that people can't win at higher bets. I've bought packages hoping maybe that would help me with your company, but that hasn't helped either. It's just been a huge waste of money! I'm very frustrated with this gaming site

I have been playing slotmania all day on the wild horses game. I have been collecting many pieces for the lucy game and I am not getting credit for the pieces. I just need 2 and got 6 but onlt received 1. I should have been at 50 about 15 pieces ago.
My email is email is [protected]@yahoo.com
My name is Donald R Pyle.
I would like credit for collecting all of the pieces.

Playing bingorilla and missing out on payouts due to the game freezing and having to go back out to the lobby, and back in multiple times without getting the payouts. I ignored it for a couple of days but today it's really been annoying. I'd appreciate some sort of a resolution. My grandson was lifeflighted to a trauma center for a brain injury and the days are very long. I can't keep buying coins when I should just be getting them anyhow and it's technical errors.